Stohlman Subaru Of Tysons Corner Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Price is always Right
9 months ago
Very pleasant buying experience overall. Found an incoming vehicle online. The sales rep communicated via phone, text and email and we agreed on a price. About an hour total on day of delivery and we were on our way home. Only disappointing part of the sale was our interaction with the finance manager. He was very impersonal and seemed like he didn t enjoy his job.

  Jin ho
5 months ago
Ansin s behavior is not reflective of the standards I expect from a reputable dealership such as Stohlman. I am concerned about the impact of such behavior on other potential customers and on the dealership s reputation.

  Joshua Stern
8 months ago
I don't seen any honest reviews here, so I want to explain to potential customers how this business works. The sales side sells iffy cars. Subaru is a decent car, but Stohlman is not a decent dealership. Basically, you will get any car in "as-is" condition, with "we owe" forms telling you that they'll make the car run. Then, they'll send many many reminders that they'll perform "routine maintenance" "per dealer recommendation" for free.However, even when you know a part is bad and needs to be changed, and the owner's manual agrees, and the mechanic agrees, and it is a recommended service per their system...they still will not perform the service! Their service managers are shady. They will contradict every aspect of your contract, and every manual, and their own systems. They will allow you to continue driving the "as is" Subaru, just because Stohlman is shady.In addition, they will not have loaners regardless of whether you reserved one. They will take longer than they said. They will provide less maintenance, less customer care, and generally bad service. Stay away!Their slogan should be "Stohlman - Shady for 80+ years."

  M Nelson
2 years ago
I've been taking my Subaru here since I bought it 4 years ago and have no complaints. Staff is professional, wait times are always pretty accurate, quality of work is good, etc.This morning, though, I had a particularly lovely interaction with George and felt the need to write a review. I came in for an oil change and was sitting outside under the tent. Instead of calling me inside, he came out and met me -- even took my credit card in so I could stay where I was. We talked through other services I'd need soon and he recommended a couple ways to get some discounts. It was a short, simple conversation but, I'm telling you, it put me in a good mood for the rest of the day! Thanks, George!

  Abdul-Rasheed Ogunbiyi
3 years ago
Went in to do a Subaru recall. They were on point from beginning to end. Social distancing on point. Ensuring my car was fixed and returned ahead of schedule. My main point of contact was Carlos, he's a really cool dude. I will definitely be returning

  Devin Pharr
3 years ago
I had a great experience at Stohlman recently and need to pass along my appreciation for Anthony's assistance in the service department -- especially after he came in on his day off to help. (Anthony: don't do this! It's your day off! You should be out running through fields and drinking sampling cheeses, not dealing with my nonsense at the dealership.Anyway, I thought the problem was because of an improperly installed strut. However, I was incorrect and know that because Anthony actually laid in the back of the car listening for an annoying noise while a mechanic drove around the parking lot.This is a great effort on their part to determine if I was crazy. Ultimately, they found the problem and eliminated it making my drive home a lot less noisy and disruptive. Thanks again!Services: General repairs & maintenance, Body & Trim

  Antonio
4 years ago
Nice facility. Friendly people. Great customer service. Bending over backwards to provide service discounts. My car needs to work, but I can't give a 5th star because of the cost. Regardless, will keep coming back unless I find a place just as good that charge lower prices.

  Susanna Carey
4 years ago
Consistently they remain the best experience I ve ever had with a service department at a dealership (note: I didn t buy my Subaru from them). Highly recommended.

  Ian Campbell
4 years ago
After a mix up that was mutual, Stohlman and their service expert John went above and beyond to make sure my car was handled very well. Great service and environment.

  Yizhao Lang
7 years ago
Their shuttle service helped me a lot. Prices of both labor and parts are reasonable. Even better, they match competitors' coupons.

  Koby Nguyen
10 months ago
Great place, welcoming environment. However their parts department can be incompetent.

  Michael Kennedy
3 years ago
Bought a car there, great sales staff. Quite pushy with the add ons and guarantees.

  Sturg E
3 years ago
Friendly staff. Clean, safe (distancing) waiting room. No complaints!

  Charles L
4 years ago
I am glad I bought my car from Tyson's Subaru. They always treat well

  Mark Doehnert
3 years ago
Friendly service advisor and good service