Koons Tysons Chrysler Dodge Jeep Ram Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yannis Nguetta
a week ago
Horrible customer service. Been going for 5 months now and i still don t have my car. Anytime i call for update person on the phone has nasty attitude like it s such a burden to assist or get me in touch with my point of contact. When i first took my car there, it took a month for them to finally register my car. After 5 months repairs have finally been finished but now they are holding my car because they said payments from my insurance company have still not came through. This was after a week of my insurance company sending me an invoice with payment confirmation to them. My patience has grown thin with this dealership and will never see me again. I highly suggest you stay away from this particular dealership.

  Thomas Robb
4 months ago
The service advisors were great when I ordered the radio and had it installed. When calling the parts counter, it seems there was a struggle to wait for my question before explaining the process. The payment counter could use a little refresh on being courteous customers when they call in to ask for a status update on their order (or attempt to look it up as opposed to telling customers we need to speak to our service advisor who is on vacation). I still give five stars as I understand this to be a leadership issue and not an employee issue.Overall I was happy with our service.

  Jaedanne Kutz
a month ago
I brought in my Jeep for regular maintenance and they cross threaded my wheel stud and wanted to charge me $240 for the repair. I asked for the lug nut back and they just threw it away. I paid for $1k in services only to have my car returned damaged

  James Garay
6 months ago
To Whom It May Concern,I m writing to share my recent experience with Victor and his team at your dealership. As a local business owner, I understand the pivotal role that exceptional customer service plays in any operation, and I must commend your team for their outstanding performance.My recent service on my Jeep was handled with remarkable efficiency and attention to detail. The flexibility to pick up my vehicle at my convenience, extended hours, and the commitment to customer satisfaction were truly impressive. Moreover, when it came to diagnosing and addressing the issue with my vehicle, Victor s expertise was evident, and the repair process was seamless.I d like to emphasize Victor s personal approach to customer service. He views the customer feedback survey as his personal report card, reflecting his unwavering dedication to excellence. This speaks volumes about the dealership s commitment to providing top-notch service. For anyone considering your services in the future, you can be confident that they will receive the same level of exceptional care and professionalism.In conclusion, I m delighted to report that my experience with Victor and his team exceeded my expectations. They ve set a high standard for customer service, and I would highly recommend your dealership to anyone in need of automotive services. Your leadership should be proud of the team you have in place.Sincerely,James

  Jane Smith
5 months ago
This Jeep Dealership and service department treated me so kind and took great care of my Jeep. When I left, I was very satisfied that I was safe driving my Jeep long distances. She's a 2015 with 105k miles and needed a tune up and tires(ouch). Immediately, right when I started the engine I could hear the difference, and when I started driving, I could feel the difference. It was a nice feeling to know we did the right thing for my Jeep's endurance heading into winter. Victor and his team are respectful and knowledgeable. I really appreciate the clean and comfortable environment of the Koons Dealership as well. Thank you for your professionalism and cleanliness. Sincerely. ~Dianne ClarkServices: Auto engine diagnostic, Auto engine tuning, Wheel alignment, Auto tire replacement

  usnavyvet2002
3 months ago
Koons Tyson s is the go to place if you re looking for a Dodge or Jeep (I ve only owned a Jeep or Dodge for the last ten years). Recently I purchased a new Hellcat from Jonathan M. This is my second Challenger from Koons. I m one of those guys who really likes the buying process of a car; meaning I like to look and try but don t want the process to end by actually buying until I m 100% ready. In other words, I m a pain in the butt. That being said Jonathan has been my patient guru for all things Dodge. The dude LOVES Challengers and Chargers and knows them in and out. I took up numerous hours of his day throughout the course of weeks looking for the right vehicle. He was always willing to help me out whether it was his work day or not. If you re looking for a new Mopar ask for Jonathan. He ll put in the extra mile for you.

  Hashim Abuzaid
2 months ago
Purchased my car about a week ago, I had the pleasure to work with Brandon Gonzales he really helped me a lot when it came to choosing my new car. Very insightful and professional. Highly recommended!

  Kitty The Wolf
4 months ago
I feel more confident driving my jeep now that the brakes have been fixed. Taher was so informative about the problem (picture by Taher) and the status of the problem-solving. I really appreciated that and felt like the jeep and I were in good hands. The grinding sound is gone, the brakes work, and my dread of driving in city traffic is taken care of. Taher worked around my crazy schedule too. Absolutely coming back if I need any more service to the jeep.

  Bailey Busby
5 months ago
I have been bringing my car for service here since I bought it in 2021. They always do a fantastic job and go above and beyond to return my car in great condition. Thank you for everything you do and see you next time!

  Jackie Indelicarto
5 months ago
Did recall work and parking assist alarm would not stop even when turning off car. Grand Wagoneer back window trim fell off. Had to order new part. Ordered April 1st call several times and was promised next week. Finally, repaired on Oct 16th SEVEN MONTHS later.Services: Auto side window replacement, Body & TrimServices: Auto side window replacement, Body & Trim

  Chiquita Jenkins
6 months ago
I bought a 2019 Jeep wrangler in July, my car has been to the shop at least 3x's already. It's only Oct 3rd. I'm starting to think I was sold a lemon. I went in to get 1 thing fixed and the next day I got my car back all of my lights were on that's on the dash board. However, Victor from the service dept. is really nice and was willing to help. He is the only reason why I gave stars!

  Steve Antal
5 months ago
Taher was excellent throughout the service that was needed. Great communication, exact estimates and timely repair.Keep up the great work. I will be happy to recommend you to my family abd friends.ThanksTaher !!Service: Auto engine diagnostic

  Kent Colton
6 months ago
I have been very pleased with my service at Koons. I have been going there for over 20 years and their care, quality service and friendliness is always excellent ! Their service attendants - especially Victor are always willing and effective. Thank you!Service: Auto maintenanceService: Auto maintenance

  JW van Alphen
6 months ago
Victor at Koons is the best. He s very professional, keeps you informed and makes sure you understand what s going on with your car. Questions are always answered and he takes care of you as a customer. Please make this guy Employee of the month!

  Isabella Laird
7 months ago
Service went fine, the person who did see me when I dropped the car off was super nice, but the car was promised to be ready 5 days prior it was actually ready. Within that 5 days I followed up multiple times via text (no response) and telephone and was told someone would call me back but they never did. I felt like my car was held hostage with zero communication.

  Christina Patrianakos
5 months ago
I had a problem at my old dealership could never resolved the issue came there. My service agent was great. They resolve the issue, and I m waiting, for the new part was very

  Shannon Hill
6 months ago
Had a recall item to get replaced, it has taken over 4 years to accomplish this as no one ever returned my calls. Then after making the appointment and being told the part was in stock, it took 2 weeks to get the part in and installed, there was minimal correspondence. with support and it was generally me initiating the contact

  Martha W High
5 months ago
Victor Sorto is friendly, knowledgeable, and competent. He checks the car, defines the problem and gets the necessary work done. I have confidence in Victor. He assures me in keeping my car safe and running well.Service: General repairs & maintenanceService: General repairs & maintenance

  Shaquira Dailey
7 months ago
I worked with Victor he was super informative and kept me updated through the whole process of my vehicle getting fixed and also answered any questions that I had. Some of the best customer service I have ever had when it comes to getting my vehicles fix. Would definitely recommend him.Service: Engine repairService: Engine repair

  Lu Computers
6 months ago
The service writers there are great and really work hard at making sure the service or repair is done right and at the most cost effective way possible for the customer. I highly recommend them especially if you have a higher end car.Services: Auto engine tuning, Body & Trim, Vehicle safety inspection, Auto maintenanceServices: Auto engine tuning, Body & Trim, Vehicle safety inspection, Auto maintenance

  wayne Schell
5 months ago
Car said to take it to dealership (u-connect). I left the dealership and it still said to take it to a dealer. Kind of pointless and no one will communicate with me. U-Connect does really suck, but the dealership should be able to fix it by now.

  christopher skenteris
10 months ago
The service staff, Taher, in particular was great. He and his staff performed a full diagnosis on my car that completely shutdown and wouldn t crank. I expected the worst & was expecting to pay alot as I thought the repairs were going to be numerous & costly. Immediately after I had it towed to Koons, he put me at ease throughout the process. I was receiving text updates before any repairs were made with the approximate costs. Services were very reasonable. Car is running great now, and I am very happy with the service department at Koons. I will continue to bring my car to them for any services.

  Nan
7 months ago
Taher made the experience excellent right from the start! A 10 - 5 stars - all the way. Had a leak in tire - examined & found a screw but too close to edge for patch. Taher showed me pic then tire was replaced. Full check-up showed all was in good order. I was out in great time. Thanks!Service: Auto tire replacementService: Auto tire replacement

  Nardos Fitwe
7 months ago
David Bell was amazing. Dropping off my car was very smooth and convenient even though I had no appointment. Afterwards, he stayed on top of it by keeping me updated on the findings and how to go about repairs.Repairs were done before the actual promised time so that was a relief.I will definitely keep going back.Thank you David BellServices: Auto engine diagnostic, Auto battery maintenance

  Patrick Donahue
5 months ago
Very efficient and effective repair repair process. Taher kept me updated throughout. Courtesy van service was also very appreciated.

  Kevin
a week ago
Bring your car anywhere else. After spending nearly $1,000 nothing was fixed or made any better after several trips to the service center.

  Elizabeth Singer
6 months ago
It was beru easy self drop off with the drip box. Communication was cleat via text messages. Received phone call for any questions which was helpful. Overall professionalism was high.

  Laura Turner
a year ago
Dropped my 2013 Sahara for 90K maintenance. Victor was absolutely fantastic. He explained what would be done upon drop off very clearly. When I went to pick it up he said there was going to be a slight delay as they were double checking to make sure everything was tuned in properly. He didn't try to talk me into additional services that I didn't need but just mentioned to keep an eye on a few things. Victor was polite, honest and went above and beyond to get my safety inspection that got missed when I initially dropped it off. I will definitely request Victor for any future service needs. Very happy with the service I recievedServices: Tire rotations, Wheel alignment, Vehicle safety inspection, Auto maintenance, Oil change

  Emely Zelaya
2 months ago
I came in shopping for a new sedan, Brandon assisted me he was very polite, once I m ready to buy I m definitely coming back to him.

  Kathleen Smith
7 months ago
I lease my Jeep Wrangler and recently brought it in for a service at the Koons Tysons location. A couple of weeks after the service, my Jeep shaking uncontrollably when driving. Sometimes doing it multiple times during one drive. It was extremely scary and unsafe. My fianc� brought it back to the dealership and they told us it a common issue with Wranglers and they refer to it as the death wobble ! They then sent us back home with a car that is a lease, unsafe, and without a rental. The part that is needed is on a nation wide back order with no ETA. If you research this, it will discuss accidents and crashes that have happened due to this and how unsafe and dangerous it is. The fact that they are not willing to give us something safe for the time being or be able to repair the car is not only poor customer service, but also poor representation of Jeep.