Jaguar Tysons Corner Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Allman
a month ago
I had a great experience purchasing a used car through Andy. He is knowledgeable, straight to the point,and a great salesman. He followed up with texts and phone calls answering all of my questions. The car was ready and detailed as promised. We shared good conversation and laughs throughout the process. I would recommend you see Andy for your purchase. Dealership is top notch, very clean. Thanks for a great experience.

  Rob A.
a month ago
Service Advisor quoted $1600 over phone for scheduled maintenance and battery change. Asked for a discount - advisor seemed nice and said she would apply 15% discount on my bill. Show up to pick up car completely different number on the bill plus service advisor forgot to apply 15% discount. When confronted our service advisor did not take responsibility, made excuses and started arguing. I was a loyal customer since 2019. I do not recommend this dealership.

  PATRICIA Becker
a month ago
Service consultant was polite and attentive. Customers should be aware that techs do take a lunch break from noon to one daily. Luckily my advisor mentioned it, so I did not stay to wait as planned. Wash is a nice touch, but they left my glass and mirrors worse since I recently washed....just seemed to rush that part.

  Go Redwings
a week ago
Jennifer S. with Jaguar was very responsive to calls and text sent. She even took pictures of my vehicle and sent them to me. I feel she went above and beyond. Great customer service!

  Marcos Javier
a month ago
Still a great team. Saturday wait time is long but communication regarding status and expectations was transparent. I am a happy customer, came in with a lean code and left with no issues and still no issues 500 miles later. (Oh yeah, no charge, jag was still under warranty :)

  Cristian Silva
4 weeks ago
This dealer is the best. People think that buy a car is only about the brand but after they realize how important is the maintenance department. This department starting from Kevin and all the people in this department are the best going above and beyond to understand your situation and find a solution. Thank you and I totally recommend them.

  Jing F
a month ago
Best car buying experience ever! Andy was an amazing sells person, answered all of our questions. Staffs were very friendly, facility is one of the top dealers we ve been to.

  IM M
a month ago
I just got home after spending time at Rosenthal Jaguar Land Rover dealership buying a 2023 Volvo XC60 B6 Ultimate; after visiting two Volvo dealerships.(the less said the better) The Jag team were all so nice and friendly. They were not pushy but really, really helpful. I was in so much pain from a backache. The receptionist offered me a patch she carried for her back. Mike and Hector were so pleasant and professional. SUPERIOR Customer Service!!!

  Mark Littleton
a month ago
Milena was exceptional, she kept me informed about the status of my vehicle and throughly explained the future maintenance required for my vehicle. She displayed the attention to detail that l was looking for and didn t get from my previous dealership. I look forward to working with her in the future.

  Adam Lichtenstein
a month ago
Amazing experience. This is my 5th experience with Rosenthal Jaguar/Land Rover over the past 25 years (Discovery, XE, F-Pace, XF and now a new F-Pace) Michael Parrish was awesome to work with (my second time dealing with him). The experience was professional and seamless from start to finish. Given my busy work schedule, Michael went over and above to accommodate me. I highly recommend this dealership and Michael Parrish.

  Robert Smith
2 weeks ago
This was not the service that I am accustomed to at this dealership. I did not get any communication with the service department without me having to call 4 times. The car was there for 11 days and should have been done in Two. When I did receive a call back, the service agent said it would be $3,000 dollars to resolve a problem with a license tag light. Additionally the vibration noise it was originally brought in for is still not fixed.

  Mike Jannini
3 months ago
Alex, service representative, is amazing! I have 2 classic Jags, 10 & 17 years old, and she takes great care of them. Andy in sales is the real thing.

  Odie S
3 weeks ago
Staff (Jennifer) were pleasant and knowledgeable. Assisted with answering questions and making the experience as easy as possible.

  John Tuttle
4 weeks ago
First rate experience with my salesman, Bill Nay. A little disappointed that I had to wait two hours before the finance person could do my paperwork.

  EJ
8 months ago
Excellent experience at the Tysons location on 7/19/23. Their online booking made it easy for me to setup an appointment. Service advisor Adriana provided great customer service, pleasant attitude and made sure I was taken care of. I can t remember the jag technician who diagnosed my vehicle but he was professional, great attitude and kept me in the know concerning my vehicle. I have to return soon to actually get what I need done fixed. If service is normally like this here, I will be sure to make this location my first choice.

  Cat N Mr DJ
a day ago
As always, Jaguar Tysons comes through again and again! My Customer Service Rep, Milena (the ONLY one I see) is absolutely the BEST Customer Service Rep there!But this go-round, I saw Cyprian due to Milena being off. Cyprian is on top of his game and a gentleman.Mr DJService: Auto engine diagnostic

  Steve DelBianco
4 days ago
Jennifer in Jaguar service is new, but knew exactly what to do do. Kept me well informed about the job

  Carla Gregory
5 months ago
What a nice experience! Adriana was wonderful in explaining the items needing to be repaired. Also the Lyft rides home & back to get my car was a delightful surprise. Thank you jaguarServices: Auto engine diagnostic, Auto maintenanceServices: Auto engine diagnostic, Auto maintenance

  Theodore Ashford
a month ago
Quick, efficient and a very professional team handling my service needs. Worth the extra drive and toll fees to get there.

  Mary Meade
11 months ago
Fantastic service experience. Love the new system in place which streamlines the whole service process. Jack, my service advisor, provided impeccable service by returning my call to confirm my appointment which I thought was booked on the website, and was not; but he was able to get me on the schedule for the day I requested. Upon arrival, Jack was there to get me checked in. He is truly a kind and professional young man that showed much care in setting up my transportation needs while my car was being serviced. I was able to eat breakfast at the Silver Diner and enjoy shopping at the the Tysons Corner mall, which was less than a 5 minutes walk.Services: Auto detailing, Oil change

  Marc Humphries
a year ago
My experience was not smooth. There was no record of my online appointment that I made. The new service rep did not know me, and didn t really show that she could find me in the system. Her tone was not friendly as if she were irritated by my presence. She insisted that if I didn t have a discount coupon there was nothing she could do.This is not the customer service I ve been accustomed to receiving here.Service: Auto maintenance

  Ruby F.
a week ago
Great service. Easy car buying.

  Fred Opoku
5 months ago
Excellent service delivered by my service advisor Adrianna . Very professional with fantastic customer service.I would recommend her to all my friends and family.Service: General repairs & maintenanceService: General repairs & maintenance

  Christina
4 weeks ago
I used to be a loyal customer. I will buy my next vehicle elsewhere.

  Disengaged Incorporated
4 weeks ago
Great staff and great service! State inspections are a breeze and they are always helpful in getting the details sorted out.Services: Auto engine diagnostic, Tire rotations, Wiper blade installation, Oil changeServices: Auto engine diagnostic, Tire rotations, Wiper blade installation, Oil change

  Dale Abrams
5 months ago
Service department went out of their way to provide spectacular service. Tommy was amazing.Service: TiresService: Tires

  Private Individual
a month ago
Great service department, product knowledge is excellent

  Sherry Edelkamp
3 weeks ago
Thank you for such a quick turn around time.

  Sharon Seymour
5 months ago
Quick. Courteous. Nice waiting area. Good workService: General repairs & maintenanceService: General repairs & maintenance

  Vita Kirksey
4 months ago
Service was great and advisor was friendly and knowledgeable.