The Plains Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pat Rich
2 weeks ago
I was traveling from out of state and got a nail in my tire. Despite being a busy place they took care of the tire quickly. I would give more than 5 stars if I could.

  Ashley Lindsey
a week ago
5 stars! Very nice people and helped me at a very reasonable price!

  Kamilleandabel McKinney-Sutherland
10 months ago
My car died on the interstate a few miles away, and my car was towed here at 4PM on a Friday. They we so fantastic and helpful. They got me right in and got me the information I needed to make decisions quickly. They bent over backwards to ensure I was taken care of. Such great friendly people, and as terrible as it is having car trouble, I am thankful that Brandon and the Plains Auto team were the ones who were able to assist me.

  Q R
2 weeks ago
These guys are always super friendly and know their stuff.

  Andrew Dunn
4 months ago
Our car started to die on the freeway and needed some spark plug replacements. Excellent, fast, and friendly service!

  Eia Schrider
2 years ago
Honest and Affordable. I was traveling alone with two teenage girls when our tire pressure started to go down quickly on the highway. Next exit was The Plains, While waiting for AAA I googled tire shops, to find The Plains Auto 177 feet away. They could have easily told me I needed to purchase 4 new tires (having a 4 wheel drive). Instead they patched it for $32 and did it within 30 minutes. I am used to garages trying to take advantage of women. The Plains is a very affluent community. That alone led me to anticipating hundreds of dollars. Thanks to these wonderful gentlemen it was $32 and 30 minutes. I highly recommend them!Service: General repairs & maintenance

  Andrew and Dianna White
a year ago
We are in between living in Alexandria and Boyce and got stranded on 66near Marshall. Friends who live in Marshall recommended Plains Tire & Auto and said to ask for Brandon or Bill, "good honest guys". Great customer service! Let us know what was going on and got the job done in quicker time and for less money than they quoted!

  Rachel Wollenberg
2 years ago
I had a flat tire on the major highway near this location. I was panicked and made it to the service center right as they were closing. The gentlemen that helped me out were phenomenal!! They helped me and placed a next day tire order for me (it was promptly ready at 9 am the next day). They even drove me to the local deli so I could wait for my ride to pick me up who was 40 minutes away. When they called me the next day they made sure one of the first things they asked was did I make it home safely. I cannot thank all the workers for their kindness and promptness in fixing my vehicle and worrying about my personal well-being as well. I HIGHLY recommend this service center for all of your needs. They go above and beyond!Service: Tires

  eric plumer
a year ago
Huge thanks to your great mechanics who successfully repaired the fuel vent line on my 2015 Nissan Frontier truck! A squirrel chewed the fuel line and severely damaged it which could have been a very expensive repair to replace the whole fuel tank based on Nissan's one-piece design. But thankfully your team was able to repair the line without replacing the fuel tank. Thanks for being the trusty, friendly shop that treats its customers like family!

  MakeLifeFun100
7 years ago
I'm a single female, and find it hard to feel comfortable with most repair shops. But I've been using The Plains Service Center for a couple of years now with complete confidence. They have done superior work, and fit me in when their schedule was tight for emergencies. Customer service is outstanding, and they NEVER try to sell me something I don't need. Prices have always been reasonable. I'm possibly a bit biased because I work nearby and can leave the car there during the day, but I'd still drive a distance to use them just because of the customer service.

  Shelley Wright
3 years ago
Great customer service! The people who work at The Plains Tire & Auto are very friendly & professional! The work is done in timely manner & the rates are lower than a lot of other places I ve gone to before. I definitely recommend The Plains Tire & Auto to anyone who wants an honest, friendly & reasonable auto place.

  Karen Payne
a year ago
Great people. The professionalism of this shop is by most the BEST I have ever had. I would recommend this shop to all that want a job done right and in a timely manner and at a great price. These are the guys you want to work on your vehicle. Thank you guys for giving me a loner so I could get to my grandkids.

  Greg Walker
a year ago
Thank you Brandon for making this right. A good mechanic is hard to find these days and just as important as the relationship you build with your doctor. I hope to be able to continue to do business with you and the team at the Plains.

  Vincent Caluori
2 years ago
Friendly, reliable, and thorough: HIGHLY recommended!I am not sure how or where to begin, but my wife and I had just completed a 7.1 mile hike in Sky Meadows Park. We returned to the car, and one of my tires was completely flat. AAA roadside assistance was requested/initiated because we were more than sixty (60) miles from our house in Northern Virginia, physically exhausted, with a dilapidated car, and in the middle of a park with few amenities.While waiting for the AAA dispatcher, some fellow park goers offered to help, including a gentleman named Mike (who we later found out was The Plains Tire and Auto owner). We politely declined because this was during the heart of COVID (September 2020) when a vaccine hadn t even been created. Mike returned from his exercise about forty-five (45) minutes later, and we were still stranded and without an update from AAA.Mike rolled up his sleeves, discovered the root cause (a nail), replaced my flat tire with a spare, and aided us to The Plains Tire and Auto. His dedication, professionalism, and leadership didn t end there though. When we arrived at service center, we were greeted by Brandon, the Service Director. Brandon had already been backbriefed, and had the team start immediately on repairing the tire. Even after the fix, the team ran extensive tests to ensure our safety on the road.To say they went above and beyond is an understatement. I am forever indebted to Mike, Brandon, and the rest of the team at The Plains Tire and Auto!Service: Tires

  william webster
6 years ago
Have been using The Plains Service Center for many years now. It was up until the current management a decent , honest place to have have your car serviced. Since Mike Ball and others have taken over the operations , it has upped its game. It is now easily one of the most expert and eager to please service centers in the area. Everyone from the mechanics on the line to management is courteous and seem sincerely interested in you and your issues. Tire rotations are free when you purchase an oil change... thats right,, free... no charge,,, who else does that for their customers?! They stock most routine parts for the major manufactures which means not having to wait an afternoon or morning before picking your car up. for what was a one or two hour job... Try them.. you wont be disappointed.

  Dina Galarza- Mapes
4 years ago
So, I m from NY, we have a bubble and a spare in the car. We got a flat on our way down to SC and these guys helped us out! We got the flat during lunch time so we had to wait a little bit but when everyone came back the tire was switched within five minutes and they were ABSOLUTELY amazing. Recommend these guys for your auto repairs!!! 10 out of 5 stars!!!

  Monica Jaenicke
3 years ago
Brandon is the man! My family and I were on a road trip from the DC area and we started having some tire trouble, THANK GOD we found The Plains Service center! Brandon came out, knew right away it was a broken belt on our tire and that he didn t have a replacement for us... instead of sending us away on an unsafe tire, he called around, had one brought over and installed it for us so we could get back in our way. These guys really did save our family vacation! They were so kind and hospitable while we waited. I only wish we lived closer so I could bring my car here for all our needs. You definitely can t beat the price!

  Caitlin Fanning
4 years ago
These days it's hard to find a place that doesn't rip you off. The Plains Service Center has been my go-to for mine and my significant other's vehicles for the past year and a half, and we plan to be life-long customers. They are wonderful, honest people who work hard and never make me feel like I was cheated.

  Jennifer E. Goldman
7 years ago
I've taken more than one of my vehicles (on more than one occasion!) to The Plains Service Center. I can't say enough good things about the level of friendliness, professionalism, and efficiency there. They give reliable and friendly service consistently.

  Dave Jennings
2 years ago
The Plains Service Center has been my go-to auto repair shop for at least 20 years. They treat you like neighbors. TPSC respects your business and your time . Their estimates are accurate and fair. They hire professional auto techs who stand behind their work. The waiting room is clean and comfortable with high speed internet, good coffee and cold water. Not only is TPSC a great auto repair shop they are good neighbors in The PlainsService: General repairs & maintenance

  Arianna Dunning
2 years ago
These guys are great! Excellent customer service and they go above and beyond to help repair your car as quickly as possible. They've always been honest and done great work.Services: General repairs & maintenance, Auto engine diagnostic, Brakes, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change

  Flabbergast & Friends
2 years ago
I gave 4 stars instead of 5 because they didn t actually do any work on my car, and I didn t have to pay them for anything, but the two guys in the office were so helpful, at no charge, that I have to give them a glowing review! A couple of weeks ago, my Kia stalled out on route 66 near Marshall, VA. The tow truck driver brought me to the Marshall garage, but they said they were so busy they wouldn t get to my car for about two weeks! So we moved on to The Plains, where I was told they could get to my car the next day. I was going to leave it with them and called my wife to drive out to bring me home to Centreville. While I was waiting, one of the gentlemen there checked the diagnostic code on my engine and told me that the knock sensor indicated that the engine itself would need to be replaced! He suggested that if it was under warranty, that shouldn t cost me anything. He proceeded to check online and found that my car was indeed a model that Kia was replacing engines on, due to a recall issue. Great news! He went another step further and called the nearest Kia dealership to see when they could get to me, and it was still a wait. In the end, I got the car towed to the Kia service center closer to my home, and they are currently replacing my engine for free. I just wanted to give credit to the office guys at The Plains Tire & Auto for being incredibly helpful and friendly, even when they didn t actually work on my car and didn t make a penny off of me! They even have free drinks in their office, which they offered me while I waited, and I m not just talking water or coffee, but free sodas! I m telling you, if you live near The Plains and ever need repairs to your car that aren t under warranty, this is the place to go! I only wish I remembered the names of the two men who helped me get through what could have been a very upsetting morning!

  Pam Hensley
2 years ago
Very professional people. They always go above and beyond when servicing our vehicles.I absolutely trust those guys 100 percent. They are very lucky also to have such a great manager to keep things running smoothly

  partyincorporated
7 years ago
Me and my family have been having our vehicles serviced at the Plains Service station for years . Very honest work . Extremely honest owner . They have actually talked me out of work that wasn't needed on many occasions ( seriously ! ) , and have performed free follow up repair work . Between that , and the really good prices and work , is why I drive out to the plains from fairfax . Plus free gourmet coffee . Just get out there before it opens , customers line up before the door opens .

  Caimen Fancher
a year ago
I was stuck 3 hours from home with a flat tire and a stripped lug nut .. they got the lug nut off and put my spare on for me very quickly and had me back on the road in minutes!!! Roadside repair couldn t even help me but these guys did!

  Gustavo Sanchez
7 years ago
Our family has been having our cars repaired at The Plains Service Center since we moved here from California in 2010. Their service is first rate, very reliable and at a fair price. I can highly recommend their services!

  Lucy Curtis
5 years ago
This review is way overdue as we have been taking our vehicles there for years, but they are great. Very honest, personable and super helpful. They treat their customers better than any other place I have used.

  Lanelle Hilling
9 years ago
Everything about service at this location is professional. The price, the workmanship, and the timely manner in which your car is serviced will keep you coming back. Icing on the cake is the brilliance is the waiting area, which is comfortable, has free wi-fi, chargers for your devices and a stocked fridge, coffee and tea. You can get real work done as you wait in comfort and clean surroundings.

  Dave Powers
6 years ago
Unbelievable level of personalized customer service rare in this day and age. Brandon and his staff go above and beyond to provide the best service, and an outstanding value, combined with detailed and exacting communication during the entire service process. Highly recommended.

  Dan Patterson
5 years ago
They are honest, reliable and fair. Cars breaking down is part of life. Brandon and Steven and staff make it as easy as possible. Prices are reasonable. Communication is excellent. These folks are our go to mechanics.