Suffolk Auto Exchange Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jaded Minx
4 months ago
Go here all the time, friendly staff. Bought a impala from them for cheap and spent +9k fixing it up and regular maintenance. Still runs great. Spend the money to maintain your vehicles and fix the small issues before they become bigger ones.

  That DivaAsh
10 months ago
I recently moved to this area and decided to give this establishment a try. So glad I did. I ve had my daughters vehicles inspected as well as my own. The owners are very friendly/courteous/professional, great pricing and overall a great experience. Will be back next month to have my moms vehicle inspected. Thank you so very much!!

  Arlene Culbertson
5 months ago
Sells car that breakdown after a few months are very disrespectful when you bring the issue to them and don t do nothing to help you after they take your money and sell you a messed up car

  Sandra Benbow
5 years ago
My husband has been taking ALL of our vehicles to Brandon for repairs. I can't say that we've ever been overcharged or given the run around in any circumstance. We've gotten our oldest son's girlfriend to purchase a vehicle from them as well, and she HAS NOT had any issues with the car since she's had it and has pasted inspections as well. Matter of fact she loves her Honda Accord!! We've recently purchased a Jetta for our youngest son and he loves it. We have a grace period to inform of any repairs needed, which I think is fair, and as long as we stay within that period his repairs will be taken care of. The entire staff is very friendly and respectful. They are a great group to do business with. They key is to communicate and everything will fall into place. We give them thumbs up from our family to theirs. Keep doing what you're doing guys!!!From James and Sandra B.

  Sultan Camp
2 years ago
It's amazing when you find a place where you can take your vehicles to and get them serviced reliably at a fair price. Brandon and his team are always courteous and diligent in following up before making any repairs. They even suggest which ones are needed and which are optional to be completed at a later time.

  Icy Brezzy
2 years ago
Bought our Nissan Sentra here. Very reliable and great car, even fixed the problems that were found on it when I left with it for a week, at no cost to me. One bolt was still missing but took 3 other shops to find out what was causing me more problems, so I don t not fully blame them, as other mechanics didn t know either, overall it s great customer service. It s a family based business so they will treat you just like family. Worked with me for when my paydays changed. I would recommend them 100% and will be going back to purchase another car!

  Christian Brown
5 years ago
I took my car to get an inspection and a new tire mounted (they got it done quicker than I expected on a Saturday I will give them that). But when I got it home and looked at it (I should have checked before I left) the wheel powder coat was messed up on almost every spoke from the machine. I took it back up there to show them and this is the response I got from the owner/service manager after looking at it: "What can I say, I don't know if you did this or if we did it. I will give you your $20 back? I cannot pay for a wheel because they are expensive." I explained that the wheel is fine it just needs a new powder coat. He offered to split the cost of the powder coat if I brought him an invoice which I don't think is fair considering it did not go into the shop that way. This is my only car and I don't have a spare wheel so the chances of me getting my car in for a powder coat in one day are slim to none not to mention I have to front ~$120 for a repair that I may or may not get half covered. That's not right. I understand accidents happen especially with machinery but that is part of owning a business. Take your wheel work elsewhere.

  Letitia White
5 years ago
The owner, his family and the whole staff are very nice people. The mechanic and his staff are honest and reasonable. They are very down to earth folks and will help you and work with you. I've gotten two cars from Suffolk Auto Exchange, and now working on my third.

  Philip Mckinney
3 years ago
Absolute liars. They sold me an engine and assured it was a good running engine, and shook my hand saying if there was a problem they would stand behind it. The motor was junk and they will not respond to phone calls, messages etc. Now I'm out several hundred dollars and the half a day I wasted going to pick it up. I would recommend you do business elsewhere to avoid winding up on the same situation.

  Russell Signs
7 years ago
Purchased vehicle from them late Spring of 2015. Great vehicle and price! My daughter got into an accident at the beginning of this year and we brought it back to Suffolk Auto Exchange for major repair. It took about 2 weeks and at a very reasonable price. The car looked and pretty much drove as it did before. I few glitches here and there, but considering what the vehicle has been through..TWICE...Suffolk Auto Exchange took care of me better than expected. Frame alignment, almost the entire front end repaired or replaced, and paint job. Their auto-body shop definitely gets my thumbs up.

  kenny gordon
4 years ago
I bought a car from these people 3 years ago. Turned out to be a flood car. Burning oil and smoking all over the place. Yea it was you Kuros and your son Brandon! Out 1500. Live and learn.Be really careful and observant if you go here!

  kim jones
4 years ago
I wish i could give them negative stars. They DID NOT disclose the fact that my car was totalled the month before i bought it. they are nice but that counts dor absolutely NOTHING when you selling cars that should not be sold.

  Daniel Hoover
8 years ago
They sell a coupon book that is basically a scam. DO NOT BUY THEIR COUPON BOOK! ...or at least don't tell them you are using it until after they have performed work on your vehicle. When you show up to use the coupon book, they make some bogus excuse to turn you away. I went in first thing in the morning on two separate occasions for a simple oil change, and was told they were too busy to fit me in that day, and not to leave my vehicle there overnight because it could be stolen. They sure didn't look busy to me, and it usually only takes me about 30 minutes from start to finish to perform an oil change on my car (and I am not a professional). Also, their hours are atrocious for anybody who actually works for a living. Will not be returning to this so called business. Reported to the BBB and regional Consumer Protection Office.

  Denise Sykes
10 years ago
Never buy a car from Suffolk Auto Exchange not unless you to be harass by them on a regular. The girl that works their by the name of Tameka will call and then after she call and you make payment arrangement she is calling you on a regular basic like every other day to make sure that you are coming in to make your payment. Then on top of that she calling and say that if you don't make your payment by 2:00 your car will be up for repo. Don't she know people works during that time of day....I'm not sure if it and auto dealership or a daycare every time I go in their it about 4-6 kids in their if not running around they in a crib. COME ON PEOPLE CAN WE WORK TOGETHER PLEASE...

  Nic Shelton
7 years ago
Best Mechanics I've ever dealt with. I'll never take my car anywhere but here. They have very fair prices and treat you well. In very thankful for them.

  Jay Brooks
9 months ago
Excellent family-owned business. They are always professional, timely, and great at communicating!

  undefinedu royality
5 years ago
I ll never get another car from here, sell cars for more than they are worth & not to mention it s always problem after problem with these cars. Most of your car payment goes to the interest. Just overall take your money elsewhere.

  Latoya Jones
6 years ago
Great service... This is my second time here. First for an inspection and now an oil change. Jeff is very friendly and gets you in and out. The rest of the staff is quite friendly as well.

  Breiana McDonald
3 years ago
These ppl are the worst!!!!!!!! They are rude that white lady don't know how to talk to ppl!!! She was soooo rude to my auntie after she spent 500 dollars here after they didn't even tell my aunt what was wrong with the car they just fixed without her permission!!!! DONT GO HERE!!!

  Yung Dutch
4 years ago
I bought a 2005 impala from here I crashed it the first day I took it back up there and there mechanics told me all for of my tires were dry rotted which is why the car kept sliding I had to buy a new hood cause they wouldn't replace it but they did change the tires which would habe been ok however I got pulled by the police 3 weeks later not only did they right me a ticket for having bad treads on my tires they also pulled my inspection sticker off told me it was counterfeit inspection sticker have me a ticket for that I hadn't had the car 2 months yet they literally sold me the car with a inspection sticker on it that wasn't real then when i asked them about it they could not produce any paperwork showing that the car was properly inspected if you go here and this place is still run by a man named shaheem turn around and walk away

  Valerie McDonald
3 years ago
My sister went here to get her car worked on, they fixed her car before telling her the issues.The female is very disrespectful.The men worker's are very rude. TERRIBLE!!!! Don't go to this shop!!!!

  Ashlee West
10 years ago
Worst company ever!!! They said they will call when the car is ready, but they never call and close for the day, closed the following day, and don't open again until Monday at 9 am when people actually work for a living. Kept the car knowing we have kids and a baby who we need to drive around (infant seat in the back seat). Never will take our car there again!

  Douglas Baker
5 years ago
I have been taking my trucks here, to brandon ,for maintenance for 3 years, always done with 100% satisfaction.

  Mary Peeples
3 years ago
Theses People's at This AUTO EXCHANGE Center Are Very BEAUTIFUL ! Very Nicely and Gives you the BEST DEAL I've EVER Seen in My LIFE

  Jassmine Pruitt
4 years ago
They were very helpful and honest. Would recommend them to friends and family. Love that it s a family run business

  Justin McCarty
2 years ago
family run business, good people, honest and up front about everything. I would highly recommend.

  Brandy Harris
a year ago
Very nice ppl and cars are good

  Chris King
6 years ago
Good mechanics and good customer service at suffolk auto exchange center

  Strick Phontainejr
6 years ago
Shahin and his Fam provides all your automotive needs

  FELICIA MCPHERSON
6 years ago
After reading some of the reviews can't get my business.