First Team Subaru Suffolk Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachel H
2 days ago
Have called 6 times the past two days and left 3 voicemails trying to get in touch with someone about my car s service. Unreachable.Also, any time I take my car here I leave with more problems.And don t ask them to take a look at anything because they will charge you an extra $150-200 just to tell you the problem, without telling you in advance that there will be an additional charge.

  Jamie Sxhniedr
a year ago
Great experience at this dealership when purchasing my brand new Kia. My sales advisor Raheed, was extremely helpful and very knowledgeable. He was able to walk me through the entire process, and through my cars features, which helped significantly. He was also very responsive to my questions through txt, which made the whole communication process significantly easier. Although I had some issues with the financial advisor, overall the dealership employees are extremely nice and professional. Once my car was ready for pick up, I was advised I could come get the keys. Once at the dealership, they had my car in a bay ready for me to take delivery with a bow on it. This is a great idea and it got me even more excited about my purchase, as it truly felt like a present. (I bought for myself, but still!) I recommend this dealership to anyone looking for a new or used car, and wants a straightforward and fast purchasing experience.

  La Shonda Gullette
2 years ago
Ryan and the young lady that always works beside him, these two are definitely the glue. Without their warm presence helping each person as they come into the service desk this place will probably not be a place I'd like to come too often. I look forward to coming to have the work done on my car. However, I don't look forward to the bill that I get. But Ryan has always been a really nice. He's a kind gentleman who has helped me out a lot with my decisions as far as what I should really have done. He doesn't force me into anything when I need my car fixed and I don't have the money because he understand. I like that the lady always gives great conversation as well. I know anytime I come in here whether I'm happy or sad I always leave out feeling really good and happy because of their treatment. So first team staff service staff job well done.

  Onyansapow Bowaanopow
a year ago
Took my car there for servicing after I made an appointment. I was there 30 minutes before my appointment time and sat there for three hours. No one was communicating with me on what was going on. I had to take my car back unserviced.

  Tyrone Moore
a year ago
Salesman was easy to deal with.Luckly for me I don't have to have a vehicle.I have five already.They want come off the price for nothing.Which was fine with me.I just walked away nicely.I guess the chip shortage is hurting them.I understand that part.But I want be paying for their lost due to it.I can wait as long as it take.As I mentioned at first.The salesman was so easy to deal with.

  Florese Spivey
2 years ago
Took vehicle in for recall ended up having 3 but they acted as if they didn't have time to look over certain things pertaining to my vehicle before the warranty expired it was oh my technician didn't have time to check this or that no loaners were available so they reserved an rental for a week which was cool but once the week was up no one called to let me know the status of my car in which I had to pay out of pocket for an extra day I've never experienced anything like this before where the technician couldn't do anything just glad to have my car back

  Donna Barbour
8 months ago
Didn't go to First Team Subaru. I went to First Team Kia next to Subaru.

  Robert Anderson
2 years ago
My daughter utilize service department for all of her auto repairs...the service and mechanics are outstanding at all levels

  William Dodson
a year ago
First time trying these guys. Service seemed good. Late pickup available.

  John Woodruff
2 years ago
Service is very good I always go there like the people that works there

  Brianna Riley
a year ago
James Riley is the best salesman they have there.

  Brian Adams
2 years ago
Great experience from sales, finance, service and management

  K D W
2 years ago
Loved everyone there in the shop

  Daisy Rush
a year ago
I'm giving it up