Ted Britt Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Glenn Rife
a month ago
This is such an unprofessional establishment, both on sales and service sides. The cashier has been the only helpful person there in my experience.Had my EV battery replaced under warranty in October. Took two months to complete and cost me $2K in rental expenses. They wouldn't provide a loaner b/c I didn't buy the EV from them. I'm still waiting on the reimbursement for my rental here in February.In response to this negative review, you are likely to see them respond with a phone number to call to discuss the matter. Believe me, I have called that number. No one answered. Nor did they return my call.You have other options. There's another Chevy dealership in Chantilly and Leesburg. Please don't reward a terrible establishment with your business.

  James Dingell
a month ago
3.5 hours of sitting in the service department listening to the service writers blabber on about politics and other nonsense only to be told the service department is backed up due to the holiday. It is not a 3.5hr job to get a safety inspection done. Zero updates, Ted Britt 4 Life . That means you re going to be sitting for life. Do yourself a favor and drive to one of the other Chevrolet dealers in the area. This place is a joke.

  Nichole F. Lopes
3 months ago
Ted Britt 4 Life is a scam. I bought my car here and they offered this list of benefits for buying from Ted Britt if you continue to get serviced with them which they call Ted Britt 4 Life. Well I did, coming back for regular maintenance and some small issues that arose over the years. However I delayed getting one of the major services because it wasn't yet necessary, and they canceled my membership.The paper I signed when I bought the car says I just needed to get regular maintenance with them, it didn't specify when. However they updated their policy specifying how often which they will apparently dump you for if you delay even once.I will no longer get my vehicle serviced here, which will save me money considering they have that dealer pricing. Also I will not buy my next car here. I recommend you all don't as well.

  Michelle Green
3 months ago
Made an appointment for my VW oil change here since I've been taking my vehicles here for oil changes since I moved. The service website and oil change coupon states "We can handle any make of model car repair no matter how small or large the job is!" Front desk didn't believe their website actually said that, that they deal with Chevys. Front desk kept asking me why we brought our vehicle here and told us it would cost more because it isn't a Chevy, but wouldn't tell us how much, just wanted to know why we wouldn't take it somewhere else. I left because it was clear they didn't want to service my vehicle for a simple oil change and took it down the road to VA Tire and auto to accomplish the same task. I'm still in disbelief that someone would turn down oil change service (I've looked at doing the VW myself, its an easy job, was just hoping to get tires rotated as well which is standard here). 1 star for the front desk basically turning down an oil change service job after the appointment had been made and vehicle pulled into service center but bumping up to 2 stars because front desk at least illuded they didn't want to do it and they would charge more.

  Elizabeth Rampartap
5 months ago
My family and I recently financed a vehicle from ted Britt in sterling and everything was so well done and the customer service and dedication to us was exceptional. We are very pleased with our experience and I wanted to personally commend Angel, CJ, and Steven for their job well done. We are looking forward to doing more business with you!

  Sergio C
3 months ago
Taking your car to be serviced can be an awful experience for some. Some of the reps can be rude and argue with you over something they did wrong. I'll have to reconsider ever buying a vehicle through Ted Britt if I have to deal with that type of behavior in the service dept.

  Romeo Roze
8 months ago
Came in for oil change, and paid $272 for oil change. Oil was sold at $30 per quar for 7 quarts Waited almost 4 hours. For simple oil change. Some dealers do brake jobs cheaper than this oil change. Talk about cheating customers. I am sure owner sleeps like a baby with his wallet on his chest. Don't get cheated ppl. Be careful

  James Lytal
a year ago
Brought my truck in for a recall. The service tech finished the work in one day but didn t inform me that the truck was done. So I went without my truck for two days until I called to see if they were done. Other than that it was good.

  Ashley Marie
2 years ago
I came in for an appointment for an oil and air filter change. The guy was on lunch when I arrived on time for my appointment.It took two hours for this simple appointment.After an hour and 45 minutes I approached the counter to ask if it would be finished soon and they didn t realize I was still there and waiting.Ridiculously slow.This was my first service here and I went here because it was super close to my house and they had scheduled appointments.In the future, I think it would be faster to drive the 35 minutes to my usual place without an appointment.I will not be returning here for service.Services: Air & cabin filter replacement, Oil change

  Saim Khan
2 years ago
I took my car here for service as it was giving me some electrical problems. All they did was pin the issues on something as minute as license plate LED bulbs and call it a day. They did not even do a thorough diagnosis or test of the vehicle because when I got it back the problems continued to persist. It feels as the job was rushed and they did not want to take the time to diagnose properly. At the end of the day I was charged over $300 for a misdiagnosis. I ended up taking my car to another dealer a week later who properly and thoroughly diagnosed the issue and everything was fixed

  M Beck
7 months ago
I have mix feelings about service department, the technicians are great but the front desk customer service are so unmotivated to help.

  Danielle Massengill
3 years ago
I only use them because it is free because we bought our truck here. Service center is sooo slow! They said it would be 1.5 until they could look at my vehicle for an inspection but 2.5 hours later it was still sitting there untouched.

  Carlos Ferrel
3 years ago
They charge me 75 $ just to return a part that I don t need it anymore (that the most stupid thing I never heard) and they got mad when I was trying to talk about the money that they charge I never going to come back to this place

  Claire Laurenza
3 years ago
excellent, courteous service. If they don't complete the service on time and car is under warranty they provide a rental .

  Mike Oatley
6 months ago
Love them and their staff.

  Robert
a year ago
My technician, Eddie Jappell is probably the best one I've ever encountered

  Tom D
3 months ago
Terrible service.

  Andrew Tapias
a year ago
They re lazy and unprofessional don t go here.

  Dinesh Patil
a year ago
Honest feedback and timely response

  Adolphus Nelum II
3 years ago
Was not able to service car

  Gerald Mubaira (King Chaminuka 2)
2 years ago
Terrible x 10

  Edith Rodriguez
3 years ago
Wait is longgggg