BMW of Sterling Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessie Harris
2 months ago
I dislike the car buying process but this experience was great! Matt Tillman was a solid sales associate and helped me tremendously. The process was fast and straightforward I fully recommend this dealership and you will to.

  Art Simonetti
2 months ago
Cedric Singleton was my Service Advisor and was really terrific so much so that I will request him by name when I next need servicing. Personally, Cedric was very engaging and polite and upbeat (especially impressive given it was only 7:00 AM). Professionally, he communicated clearly, concisely and regularly; I always felt fully informed re the stages and timing of the process and I was never left feeling in the dark. He did a great job and made BMW of Sterling look really good. I highly recommend Cedric to all. Thanks

  P Y
2 months ago
BMW of Sterling is an amazing dealership. We just purchased our second vehicle from them. We are extremely happy with our purchase! Kamal, our salesman is the Best !!

  Cliff Robinson
2 months ago
Marco Aldana has provided outstanding service and valuable information during my service appointments, and strives to deliver the best value possible! I would definitely recommend BMW of Sterling to my friends and family!

  Donna Burnette
2 months ago
Headlamp went out, came in without an appointment, was in and out in under two hours on a very busy Monday morning. To top it off, they called later to advise they were giving me a partial refund, the computers were down that day and they had accidentally overcharged me. Awesome communication from Devon throughout the wait. Super pleased with every visit I have had over the past two years.

  LaRita Jones
2 months ago
My second time taking my X7 to Sterling BMW for service and once again, they did not disappoint. Devon is our Service Advisor is excellent! He is knowledgeable and a pure professional! . There s large and accommodating waiting area too. If you are looking for a great BMW service shop, Sterling BMW is the one ask for Devon too!

  Murat Kucukkazdal
a year ago
Impressed!!! They were super nice and quick! Carlos Martell was dealing with me and he was very friendly and professional. They also have free Lyft service. I had problem reaching them out by phone last 2-3 days but I found out that they did have problems with the phones. Definitely 5 stars service!

  Bridget Jones
3 months ago
Sean was AMAZING! I had just purchased a car and had a quick item that needed attention. Sean went above and beyond to ensure it was addressed and that I received stellar service. He ensured everything was communicated proactively to me, timely and fully detailed. He additionally made the process personalized which is what I wanted in my service advisor! He is hands down a phenomenal representation and leader of the brand!

  Nick Curran
3 months ago
My service coordinator Tasha Huffman was super friendly and professional. It was my first time getting service at this dealership, and she explained the process clearly. During service, the technician took a video of what he was seeing and sent it to me along with his recommendations. During the service, Tasha also walked me into the shop to show me what the technician had found. I was impressed with the professionalism of all the persons in the service department. I recommend this location highly.

  Howard Herr
2 months ago
I took our X7 for an oil change and Marco was our service advisor. He did a great job communicating the services that would be completed in the visit and also explained the associted cost in a clear and efficient manner. He was friendly and pleasant to work with. I would definitely go back again.

  JULIA GONSALVES
3 months ago
Excellent service experience for my Mini at BMW of Sterling. Jeff was my service advisor. He was professional and friendly, made it a breeze. From providing free Lyft back and forth to my home, to sending video of the inspection with needed repairs and estimate...it was a breeze. Felt like I was in good hands all the way around. My Countryman is running like a dream!Thank you Jeff and BMW of Sterling team!

  Gary Morgan
a week ago
Service managers are the best. Very knowledgeable and will work with you concerning needed repairs vs. nice to do repairs. Repairs are expensive.

  Isaiah Moon
3 months ago
I can t remember the name of our advisor but he was PHENOMENAL! Very kind, polite, and genuine small talk. Absolutely unrelated to him or his level of service I must say the wait times at the BMW Sterling Service Center are unbelievably abhorrent. Each time I go there (with an appointment) it takes forever to get seen which I take it means they just don t have enough workers. It s a bit of a disappointment to have to schedule appointments at minimum 2-3 weeks in advance and then can t get seen for a good 30 minutes even if you re on time.

  Chris Buchner
2 months ago
My service adviser Marco A. at BMW of Sterling always provides prompt, high quality service when my car needs maintenance. He goes the extra mile to ensure any questions are answered and demonstrates an expert level of knowledge in car maintenance. Having my car serviced is never a concern or daunting experience thanks to his professionalism. Thanks, Marco! -Chris

  Joe Hummel
3 months ago
Having my vehicles serviced here is always pleasant. While the repairs may not be welcomed, they are handled by the service advisors in professional manner with empathy, and often exceed expectations of cost or time to complete. They remember you by name and are always courteous and helpful. The vehicle evaluation and review of service recommendations and approvals over SMS and web is very convenient.

  Sreeni Certifications
3 months ago
Best experience. Advisor Marco assisted my service request was knowledgeable and customer friendly. These sort of positive experience will multiple BMW sales and revenue will get multiplied with new customers coming in .

  Dan Koontz
3 months ago
My service advisor was outstanding. While your other advisors just use texts and ignore voice messages, my advisor called me to tell me about my car. I was thinking about going back to Fairfax, I will be keep coming back as long as I can have the same advisor or another like him

  Babak Sarani
5 months ago
Outstanding experience. My car was fixed in time, UNDER-budget, and perfectly. Not surprisingly, BMW of Sterling actually did not recommend all of the repairs that BMW of Fairfax suggested (see my previous post about Fairfax). This saved me a significant amount of money and my car drives like the day I bought it again. Bolsters my point that Fairfax was gouging me. AND communicating with my service advisor was as easy as sending a text message - which was answered each time in a timely fashion. I m coming to Sterling from now on

  Anita Baarns
2 months ago
Marco, my service advisor is the best! Got me in and out in no time. I receive updates on my phone during the service. And he works with the best mechanic!Great job on my precious BMW s always.

  Manal Al Dayekh
2 months ago
My husband and I had an excellent experience yesterday working with Girish! He was very patient and helpful and answered all our questions patiently regarding the car we bought. He helped us as if we are a part of his family! I will definitely recommend others to come over to the Sterling Store and buy cars from Girish!

  Scott Beisler
3 months ago
Marco and the service department did a fine job with the required repairs. However, during the 2 hours I was there, I walked through the sales floor 4 times. While some agents had customers, most did not. No one approached me or even acknowledged my presence. They have an undue level of self-importance. The cars basically sell themselves.

  Matt Detar
3 months ago
I have been going to the BMW of Sterling Service Center for over 5 years now. I have never had an issue with any of the service or repairs completed. However, my service advisor, Sean Spicher, is really the #1 reason I continue to return. He takes customer service to another level, making sure everything is taken care of from beginning to end and that I am well informed through every step of the process. I can not say enough good things about Sean at BMW of Sterling! Thank you!

  Lou Kershner
3 months ago
I was kept fully informed during the process. Adrian Castillo was very helpful and courteous. He listened to my concerns and explained my options. I highly recommend both BMW Sterling and Mr. Castillo!

  j. lewis
3 months ago
Senior service advisor Tasha always ensures that my service/maintenance experiences are always quick and efficient. They are very flexible regarding appointments and are quick to communicate the status of work that needs or has been done.

  Tahsina Choudhury
3 months ago
This is one of the best service center in this dmv area. This location always delivered my car time they promised . Which now a day hard to find most of service area. Thank you so much Assad which service you provide me entire 2023 year. You are best .

  Mike Gadde
3 months ago
Solid service. I played hard ball expecting the run around which I didn't get.Service reps were honest, thorough and were willing to do exactly what I asked them to do. Nothing more, nothing less.My 335D is aligned and the X35d is soon to follow.Thanks guys and gals!

  cindy glyck
2 months ago
I had a second nail in my tire so had to replace the tire. They took me in right away, and replaced my tire relatively quickly. My service manager was very nice. They cleaned my car also which was a nice plus.

  Jayakumar Nair
2 months ago
Had a issue with wind noise which was quickly and promptly taken care of by the excellent service team at Sterling and covered by warranty. Julie at the service desk was a delight to deal with. Thank you.

  Robert Ross
3 months ago
My service experience with Sterling BMW was excellent! Work was completed timely and exceeded my expectation. Tasha, my service is a complete professional! Because of her, I will always service my M8 at Sterling BMW!

  Eugene Sim
2 months ago
Latasha is outstanding. If I had questions, I could text her directly. The mechanic did an excellent job! 5 star service.