The Lube Center Salem

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristen Bottoms
4 months ago
I was given a quote of 107 dollars to have work done on my car for it to pass inspection. I told them to let me know before they do anything that would cost more money. When I get there to pick up my car I am charged 340 dollars. The lady at the front advised me that the person that gave me the quote, quoted me wrong. She stated he has done this multiple times and has been written up for it. The lady then stated all she can do for me is say I m sorry. This is not my fault her employee is make it mistakes. If they know he is doing this wrong then they need to check after him.

  Bryan Adams
a week ago
Quick and competent work. Fair prices. Told cost up front. Oil change and tire rotation. Will use again.

  Katie Wick
4 months ago
TLC switched the type of oil in my vehicle without informing me of the significant difference it would make. They did so without my knowledge or permission. I was told the service person who did this was fired. But TLC refused to change the oil back to what the vehicle came with originally at their expense. They refused to account for their mistake. They let me drive with a different oil for 5,000 miles above recommdation and refuse to even change the oil for free . I had to pay for their mistake, even though they admitted the person who did has been let go.Do not trust your vehicle here.

  BBM
4 months ago
I d give this place -4 stars if I could. These people check things that shouldn t even be checked on state inspection assuming so they can fail your car and potentially make money to repair it. They not only lost me as a customer but also my husband and a few friends of his. Never again!!

  Rylie Lawrence
a year ago
My boyfriend and I went to get his radiator looked at and the people there were awesome ! Refilled our fluids, ordered our parts to the store, and fixed it all up in one day. Absolutely fantastic service. Will definitely be our #1 stop for car problems.

  420LungSh0t
8 months ago
Repairs and inspection was a breeze.Too bad they don't finish the job and want pay.Also they decided to over fill my transmission fluid to blow my transmission thinking I was being it back to them.Make sure you oversee your car before going in and Overlook it before paying.

  Susan Shirley
5 months ago
Wonderful customer service with no wait time. I am so glad I went there!

  Annabel St. Amour
5 months ago
Great menu and dog friendly outdoor seating. Win-win!

  D Clark
a year ago
Took my Denali in this morning to get inspected it failed for a ball joint the guys had the part in 10 minutes and had me out the door with an inspection in 2 hours. Great service and friendly mechanics!Service: Steering & suspension repairService: Steering & suspension repair

  Jay Gilliland
a year ago
Under new management! Kyle and his crew are welcoming and professional. Very reasonably priced with service to match! Check them out. Will definitely return.Services: Air & cabin filter replacement, Exhaust, TiresServices: Air & cabin filter replacement, Exhaust, Tires

  Lisa Brown
2 years ago
I will never return to this place for any reason. I need to explain how I even ended up going here. My normal garage didn't have any openings and I was visiting my mom, who lives a hour and a half away, on the last day so I took it to a garage up there. It failed for brakes. So anyways fixed the brakes over the weekend. Most places were closed today for the holiday. Anyways I stopped here since they were open. I explained the situation and said I just needed them to perform a inspection since I wouldn't be able to go back to the other place in time. The guy got very irritated rolled his eyes and said oh great and walked off. The other guy working there said that it would be a hour wait if I wanted them to do it. I said no not after that. On a side note there was no customers there and no vehicles in any of the bays. So I have no idea why they even said there would be a wait, not that I would've let them after that.

  Shana Brown
4 years ago
I went in for a routine oil change. When I picked up my car, I noticed the oil light hadn t been reset. I thought that was odd as everyone that changes my oil usually resets the oil light. I thought, maybe I should check my oil to make sure it had been changed.... However, there was a new sticker on my windshield telling me when to have my oil changed again, so I figured perhaps they had just forgotten to reset the light. A few weeks later, my car sounded like a Diesel engine. When it idled, it sounded like a tractor. I checked my oil and there was none. Absolutely none. I thought maybe it had a leak??!! I got a 5 quart bottle and it took 4 quarts. I checked the oil the next morning. Still there. Checked the next day. Still there. Checked every other day. Same amount of oil was still there each time. No puddles under my car, ever. It s been a few weeks now and it still has the same amount of oil. These guys charged me $70 some dollars to empty the oil from my car and not put any back in. I m extremely fortunate that my car s engine didn t lock up. I contacted the company and was told they recently changed management. I was told I would receive a phone call back regarding the matter. I never heard from anyone. If you choose to go here for an oil change, please be sure to check that they put oil back in your car.

  johnny gordon
a year ago
Very rude people working there. No wonder the lots always empty. Very Poorly ran business. Try to get a inspection the guy was a complete jerk. 8/9/2019. 11.05 am. Zero cars on the lot still a jerk. TLC won t ever see another dime from me. Still no cars on the lot. Lol. Hey Lube center owner how about you get Grover Garrett back and let him oversee your stores pretty sure he could get some of your business back guaranteed it would be worth the effort

  Brett Van Alen
10 months ago
Very knowledgeable staff, best place to get vehicle maintenance in all of Roanoke! Competitive prices and excellent service!

  Sydney Bishop
5 years ago
Terrible service and very difficult employees. I came in for an inspection after 1 like I was told, got the inspection and failed (which was fine and expected considering I already knew I needed new wipers) but was also told I needed a battery holder. I went to advanced right after my inspection around 3, (keep in mind the inspector was extremely rude from the second we had contact) I got new wipers and a battery holder just to find out that I already had a perfectly good battery holder, it just wasn t attached properly, it was loose. My boyfriend tightened it, and advanced put the new wipers on for me. I went back to The Lube Center and explained that everything was fixed, I just needed the sticker. The inspector came over and said he couldn t do it today because it d be after four and he gets off at four. It takes two seconds to apply a sticker to the window that IM, THE CUSTOMER, is paying for. Also regarding that I just bought a part that wasn t needed. He refused to do it even after I explained I had no other time to come back in due to my busy schedule that consists of work and school. He said it took time out of his day and I had 15 days to get it done but when you have a busy schedule and have already made a day to do something and you need it done now, you need it done now. I told him multiple times it would only take him two seconds especially considering he was already going to get off later than usual and this wouldn t even take a minute. I will never come back and give my money to such difficult and rude people.

  Scott Carroll
5 years ago
Took a work vehicle there for an inspection. When I pulled up and asked for an inspection, the tech seemed mad. I offered to drive my vehicle into the shop and he said no. Then he got in my vehicle and slammed the door. It's just a work truck. You can't really hurt it. Just don't throw a fit because it's the end of the month and people need inspections done. But wait, it gets better. I go into the waiting room and there's another tech...... Sleeping. Sleeping in the waiting room. I've been to almost all of the lube centers in Roanoke at least once. Every time the staff has been friendly and willing to work. I would go to any of the other lube centers again. However I will not be going to this lube center again. And I will not recommend it to anyone. I wondered why the place was empty when I showed up. I know now.

  Stephen Hines
2 years ago
Austin and another technician did a great job I supplied my own oil and filter and they sampled my oil they did exactly as I asked and both technicians where very generous and treated me how every customer wants to be treated! Both technicians Id recommend to everyone.Service: Oil changeService: Oil change

  Barbara Swisher
11 years ago
These people will rip you off. I stopped there because of problems with my car and the check engine light was on. They tested and said it needed new plugs and coils. I could only afford one coil. They charged me $80 for the coil and said that was the cost from the parts store. They charged me $57 for 10 minutes of work. I just checked the parts store for price of another coil. The EXACT store they used has the exact part for only $57. So they made a profit of $23 off of just a part.They pay $57 for the part and charge me $80. And another parts store has the exact same part for $40.

  Sam Wentzel
7 years ago
Took car into to get inspected. One of the fog lights was lens was shattered. They said they had to remove the fog lights to pass inspection which cost 50 dollars to remove the lights. The man working on it kept kept the lights and brackets to mount, and locked then in his tool box. Came back to get them and was told that the parts they took are locked in there box and the man had left. Had to come back again to get them and still didnt get all the parts. I am very unsatisfied with there service.

  David R Smith
9 years ago
Jan 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all of Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are very competitive and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Highly recommended!

  megan Branscom
5 years ago
I'm sitting in their waiting room right now.Came only for a state inspection. When I got here no one else was here and they immediately took my car back to start. I've now bee sitting here over an hour and my car isn't finished. The men that work her are incredibly rude.I would NEVER recommend coming here!

  Monique Loving
2 years ago
Went to get state inspection, but they were full at 8a already, but they called their other store in Salem for me and Salem got me right in. Very nice of them.

  Pete Tackett
6 years ago
down right horrible. they forgot to put in my drain plug after draining the old oil, all the fresh oil must of ran right through. made it half a block before my engine seized. if that isnt bad enough for you, consider the fact that i was living in the back of my truck with my nice dry camper shell. not ideal, but far better than sleeping under a bridge. at least they allow homeless people to use computers at the library, and the ac is quite nice this time of year. so I guess there is still a small fraction of compassion in the world, which is why my advice to you is never ever take your vehicle here.

  Charity Lindsey
3 months ago
Great guys! Helpful & quick

  Ver�nica Michelle Moore
4 years ago
Great customer service. They work fast and well, and explained to me every single thing they were doing to my car. Highly recommended!

  Candie stone
4 years ago
Came in for an inspection and was told that it would take an hour for them to get to me... That would be fine if they had any cars in the garage or in the parking lot at all.. instead they stood there smoking and talking not doing literally anything.. if he was on break that's fine you could of said that... Idk I just feel like it wasn't handled property.

  A Gordon
7 years ago
These guys are great. They went the extra mile for me yesterday and saved me a ton of grief.They displayed quality workmanship and professional attitude and had me back on the road in short order.

  Chris Ronk
3 months ago
Quick and super friendly

  Dwayne Davis
2 years ago
Always loved this store. Great service and really nice employees. I'll keep coming back.

  Aimee Kidd
4 years ago
The center for all your needs related to lubricant. Don't let it dry up, go to the lube center and get it lubricated. Go now before it's too late.