Specialized Saw & Mower Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barn Blanken
3 weeks ago
Bought a $500 Cub Cadet push mower there and the deck broke in half after only 2 summers of light use. The mechanics at Specialized Saw and Mower said Cub Cadet would not honor the warranty because the deck had some rust on it. The deck was paper thin. Warranties are not worth the paper they are printed on. Stay away from Cub Cadet.

  Ralph Fitzgerald
11 months ago
I bought a new Cub Cadet. I had a issue that was NO fault of theirs. I called Shelley. I spoke to her and the tech. I explained my issue and sent a picture. They had the part in stock and was replaced at no charge. John King's place is where you need to go and buy your equipment. Ralph

  Daniel Giebner
10 months ago
I run a tree business and everything we use is maintained and kept running by these guys. Chainsaws, weed eaters, pole saws ect. John and his staff are extremely knowledgeable and versed in anything related to this industry. Would highly recommend anyone to this store. Fantastic people and a good part of the community

  Barry Yates
a year ago
I and my wife have purchased several pieces of equipment from Specialized Saw and Mower over the years. I went there on 4/17/23 fully intending to purchase a new push mower. I arrived to find no one in the showroom. I looked over the mowers, and wandered around the showroom for awhile. No one ever came out to greet me, help me, or anything. Never heard from, or spoke with anyone. Deciding they apparently didn't need my business, I left. I like to deal with local businesses when I can, and have dealt here before. But something has changed here.I am now looking for a mower elsewhere.

  Glenn McBride
a year ago
Superb company. Stop wasting your time and call them now. We have a Generac 7500 that I let fall out of routine maintenance after our son was born a year ago. By the time I had an afternoon to check it out and start it up, it was completely dead. I called a number of other companies in the area and none of them would help, no matter how much cash I offered. I called Specialized Saw & Mower Inc. and they agreed to pick the generator up, repair it, and drop it back off. A true Godsend, since we don't own a pickup truck. A week later, it was back in my driveway and purring like a kitten. Extremely happy! Most certainly will call them again in the future and very strongly recommend them.

  William Conner
a year ago
Great customer service folks; so friendly. They repaired my pressure washer (wouldn't start) and my chainsaw (bogged down under load). Reasonable price and quick turnaround ... 3-4 days. Very happy with their service.

  steve harrison
a year ago
i bought a simpson power washer in october 2022 and got it out of storage march 1 2023 and it didnt work. i called simpson and they gave me the names of 2 companies in salem that did their warranty work. looked them up and decided on specialized saw and mower being a hometown business. the lady said to bring it in and they would get to it as soon as possible.. i told the lady on the phone when i bought it and that i had bought it off amazon and she said to bring a copy of the invoice from amazon which i printed off the amazon website, took the pressure washer and amazon receipt to the business and also told her the amazon account was in my wifes names which the then proceeded to write down on the amazon receipt. no problems at this point but when she called the next week to say they had diagnosed the problem she said they could not do the warranty work because i had purchased the pressure washer from amazon. the lady knew i had purchased it from amazon and she should of said something to me about this when i first called on the phone. northern tool on electric road also does warranty work for simpson and that will be the first place i call should i ever assistance on my washer again. one star being the lowest i could give,

  Joshua Dixon
4 years ago
Initially gave this a low rating. Didn't like the tone of possible cost and heard bad things immediately prior to dropping off a chainsaw which had me worried I was gonna have a fast one pulled on me. Low and behold the business held up their end and took care of me. Before i could change the rating, the owner even called me to make sure everything was good in my eyes and I was comfortable with the customer service. Overall very impressed with the treatment from employees as well as the concern from the owner and the care for my equipment. I highly suggest purchasing equipment from here and trusting them with your equipment.

  Autowiz Autowiz
a year ago
I disappointed after he yelled me I bring wrong size belt. I m not appreciate his attitude toward to me. He need to learn how to be patient and concern. I m trying to explain him about wrong size. He keep yelled me. That why I told him I want Refund. I don t want see his ugly face again in the future. He owed me apology. He also need to learn to be patient with disability people. SO LONG!

  Tim
4 years ago
I have to say that as a long time customer, my latest interaction with them will be my last. I paid $160 for service on my push mower, with 60% of that cost being the $95 labor charge. That is out of line with what most other shops charge. I was also charged a 4% fee for using my debit card, another reason I won t return.Most of my disappointment is about how I was treated by the employee that sits by the door. After reading their large Practice Social Distancing sign, as he walked to the counter I asked if I should follow? You have to pay don t you? was his reply. Listen man, I don t need the attitude. He then explained that 4% convenience fee as something all shops do, but I do not believe that to be true. He lamented about how hard it is for a local business to make it, but at these prices I can see why. When I casually mentioned I d reconsider my future patronage, he said well that s your choice. Yeah buddy, it sure is.I hope your experience is more positive than mine. After purchasing mowers, chain saws, a weed eater and a blower along with mulch and many other things, I ve decided I m done. I can find high prices and lackluster service in many places, my opinion is that s all I found here today.UPDATE: Also when I started to use the mower I noticed the side chute is missing. It was on the mower when I took it in, I called the shop to ask and did not hear back. So now I get to buy a new one. Awesome.

  chris phillips
3 years ago
Just bought a ZT2 54 inch Cub Cadet yesterday and Scott was very pleasantto work with, and was very polite and helpful with the purchase. They delivered it the next day and that was sweet. Will do business with them again.

  Joe F
4 years ago
Don't buy here is you're a commerical landscaper. Bought a pro z and can't get service. Had a warranty issue right at the beginning of the season and was told it would be three weeks. He didn't even listen to me, very rude. They've lost my business! Another Cub Cadet dealer in town took it in and fixed it that day, even though I didn't buy it from them. Be warned! Specialized told me to fix my own problem with leaking gas tank, which also was a warranty item that someone else fixed. Very sad.

  David & Stacey Boris
3 years ago
I wouldn t even give them 1 star but that was the lowest I could go. The worst customer service ever, when I walked in the person that seemed to be in charge was sitting at his desk smoking, put his cigarette in the ash tray that was on his desk. Said what brings you in. I was there to drop my Cub Cadet off to get it ready for the Spring and Summer. They supposedly changed the oil, put a new tube in my front tire, sharped my blades and balanced the deck. Well for one the tired are tubeless and was flat when I got there, the blades were not sharp and the deck, well it had a bolt missing on the left side.DON T GO HERE. WILL NEVER GO HERE AGAIN.

  Derek Wilkins
6 years ago
Completely disappointed on the service side of their business, and I won t be buying anything from them anytime soon because of that. Bought a new cub XT1 from Home Depot and took it to them for warrantee due to poor running, spitting and sputtering, and they charge me $188 to adjust my valves while the mower was three months old. They didn t bother telling me that this was something that was covered under warranty through cub cadet.I then had an electrical issue in my start circuit, I took it to them three months after the valve adjustment and they couldn t find anything wrong with it, but threw some parts at it hoping for the best. After my fourth or fifth time to them for the same issue within 18 months, they declined to even work on it telling me it was their prerogative, and that was after I spoke to them that morning and being told a driver was coming to pick it up to make another attempt at repairing it. When I called to see where the driver was, I was then told that they weren t coming and that it was not their problem anymore. He also told me that I hadn t been there in 9 or 10 months, when the machine was just there three months ago. During one of the repairs on the start circuit they told me my battery had reversed polarity, apparently magically, so they charged me for a new battery. 20 machine hours later The machine had the same problem again. I am not going back to them for anything anymore.

  Peter Schultz
5 years ago
Recently had my 12 year old cub cadet riding mower repaired here. Customer service was good, service repair time was reasonable and price for repair was very reasonable too.They had the parts in stock also. It was well worth the trip from Fincastle. I'll be sure to use Specialized Saw and Mower again.

  Scott Laughon
6 years ago
Great service and knowledgeable Sales and Service departments.I purchased my Generator and Mahindra Tractor there. I was given the time to fully understand my products and to use them safely. Great bunch of guys...Who know their product better than anyone else in the Roanoke and Salem area.

 
6 years ago
I spoke to the parts person over the phone yesterday and was reassured that they carried all the parts I needed (Stihl gas cap, 2 spark plugs, air filters and pull start spring). I went to pick up the parts this morning, and found the gas cap was not the correct style. I asked for the right one, which they swapped out for the correct style, although a much smaller size that didn't look right, but he assured me it was correct. I also found out last night I needed new fuel lines, so I asked for those as well. I got home, and the gas cap was too small, of course. So I drove all the way back and got the right one. When I came back home, I went to install the fuel line and it was almost impossible to put on. When I took the spark plugs out of the bag, they were nearly twice the size as the originals and not even the Stihl recommended brand (Bosch). When I called to complain, I was told those are the most popular size spark plugs (why he didn't bother to check is beyond me)...I own several Stihl products and none of them have plugs even close to this size! When I asked about the fuel line being wrong, I was informed that there aren't part numbers for that in the computer, so he had no idea what size to give me...TELL THE CUSTOMER YOU DON'T KNOW INSTEAD OF ACTING CONFIDENT ABOUT YOUR CHOICE AND MAKING OUT LIKE YOU GOT A PART NUMBER FROM THE COMPUTER!!!!!!!! After I return these spark plugs in the morning, I'll never go back there. If I have to pay double from Northwest Hardware I will, because I know I'll get the right parts the first time.

  James Carr
3 years ago
Over Priced and Rude. Went in to get a carb for my Cub. I took a picture in of my engine model number and serial number. Was told 142 for the set, How ever was sort of helpful and suggested Amazon (35 for air filter carb oil filter and spark plug,) since they helped I have a bent blade, thought what the hell give it another shot. I asked Do you have a blade for Cub Cadet LT 1042. His answer was do you have a model number. I said yeah the lt 1042. no sir I need a model number. Isnt that it I said. No it's found under the seat. Ok why do they put lt1042 on the side. "SIR I DONT WORK FOR CUB CADET, I don't know. Go look under the seat. My response. GO die in a fire you... Well it wasn't Nice. I am just one customer I get it. But I am one that they will never get again.If he would have been patient and just answered it could have been different. Had I been like I am sorry your havening a bad day. It could have been different.

  John Rice
7 years ago
I have been a customer of this place for 10 years. It once was a great place to do business. I have left there twice now with less mulch then any place has ever given me. They tell you it's 10% off but then charge you $50 per scoop. The most in town by the way. After 10 years of business I have decided I won't be back to give them anymore. Waste of money

  Devin Roberts
8 years ago
Thease guys are the best in the business when it comes to small engines and landscape supply. very few businesses have good customer service anymore but not thease guys, they make sure that a customer is happy with their purchase and they go over and beyond and do everything in their power to make sure that you have the right parts or equipment to get the job done.

  Joan Saunders
11 years ago
We have customers with Specialized for many years and find them curteous and helpful. Have recommended to friends and family and will continue to do so. Vickie is a very friendly and helpful employee.

  Bryan Carter
6 years ago
Went in got exactly what i was looking for. Fantastic friendly salesman. In and out in no time. Had my cub cadet mower delivered to my drive way within 2 hours. Thanks again.

  Joseph Downing
a year ago
Great deal on a pre-owned push mower. Staff was super helpful and friendly. Highly recommend!

  Ted Border
a year ago
Took my chainsaw in to be repaired, had it back the next day. Friendly service.

  Buzz Fridley
a year ago
John and staff at Specialized go beyond being helpful and friendly taking care of all our needs !

  James Stokes
a year ago
They charged me more than I could replace my chainsaw for a simple service and sharpen chain.

  Elizabeth Hall
a year ago
This business goes above and beyond to service it customers. Thanks again Mr. King and staff.

  Michael Long
10 years ago
Very nice people, who always made sure that we were pleased; our machines were serviced correctly and were given a fair price.

  Angela Alldredge
5 years ago
Excellent for asking questions and getting the right answers. Most likely to have parts in stock.

  Omega Hassan
2 years ago
Excellent service and prices. Really nice ppl