Blue Ridge Truck & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin G.
3 months ago
This has been my usual shop for repairs and maintenance for the last decade, and are the only place I trust to take care of my vehicles.Everyone still makes mistakes, and they haven't been perfect for the 10 years I've gone to them, but generally speaking they get me in and out in a reasonable length of time, and the quality of work they provide is generally very good. I've had a very difficult time finding a decent shop as many of the smaller guys cut corners or will upsell everything they can, and Blue Ridge doesn't. They always understand that people have budgets and are willing to accommodate by giving you multiple estimates for parts.No place is perfect by any means, but this place treats their customers right. Would recommend.

  Bryan Jolly
5 months ago
My wife and I brought out car here for a state inspection. They had to replace a tag light that was annoyingly hard to get to in the process, and they didn't charge us any extra for labor. It was refreshing to see a business with great company values. The waiting room is homey, there was no 'upselling', and overall we felt grateful for the great service and relieved that we now have a local shop that we trust.

  Mina Powers
6 months ago
Nice place to get your car taken care of. Took awhile to get the job done but that is expected with car work. Their waiting room is comfortable with padded seats and good enough to chill in for a few hours. The staff was nice too.

  Matthew McKeever
3 days ago
Been going here for years. Staff is great and treats customers very well.

  Adnrew Nolan
3 months ago
Very good shop. Quick turnaround on most repairs I've had done here. Helps that they're open on Saturdays.

  Dean Spangler
7 months ago
3days, 3driffrent times and over $500 in cost, for check engine light. Had to wait for appointment on Aug. 29 at 10am, changed oil and filter, return next day couldn't get back in on Sept 11 and again did it again within 10 miles, return there left truck for 2days, went to pick up was told to put gas treatment in tank and drive 1500 miles, there was still a miss and the light may or may not come back on, was even told to lower my voice when office manager could answer my guesting about making it worse, after 3 trys and not repaired but have Procedures, Sorry didn't know you act like emergency room, treat, charge, and kick to curb. Car not fixed and values knock now, when not before light came on and not as bad either. Sorry just don't see it, was willing but did convince me they know what they doing except take your money and not correct the problem.

  Calvin Bower
6 months ago
Went over with a bolt in my tire on a Saturday morning. Super nice young man took my car right in for a prompt repair. Will definitely return for auto repairs

  Julie Wray
7 months ago
They were so sweet with my toddler while we waited. It would be five stars, but we waited an incredibly long time for 2 tire installations, and it cost more than I would usually pay elsewhere

  Robyn Cicarelli
a year ago
I had a tire that suddenly started losing air. I had to fill it up twice to get to the shop. I went somewhere else first because they were open. This was a Monday morning at 730. However, the guy just said you can leave it and I'll try to get it in today. So I left and went to blue ridge at the recommendation of a friend. I'm so glad the other place couldn't fix it. Everyone at blue ridge was GREAT!! Nice and friendly. They took my car straight back, fixed my tire and I was back on the rode in a little over an hour!! Chance, the guy at the front desk, is a great multitasker. He was answering the phone, checking people in, ordering parts, you name it he was doing it! No matter how busy it was he was friendly and didn't seem flustered at all. I highly recommend blue ridge to anyone that needs any car repair.

  James Dougherty
a year ago
I was passing thru town and realized I had a screw stuck in my tire. I dropped by this shop to ask if they had time to fix it. Despite being busy and understaffed they were able fit us in and get us back on the road within an hour, for a very reasonable price. Everyone was very friendly. Great service!

  Malcolm Jasmin
2 months ago
The guys at Blue Ridge are the best. Courteous and honest they are!

  Susan Price
2 years ago
I will recommend anyone to Blue Ridge Truck and Auto! My son had an issue with his brakes and they diagnosed the issue and fixed it with a quick turnaround time and at a very fair price. They checked out a couple more things at my request, and they told me that those issues were not needing repair at this time. It was the exact opposite of what typically happens, it was very refreshing! In addition to their mechanics doing a thorough job, their customer service was outstanding. They were delightful to deal with and I will definitely be returning the next time we have car issues. Give this place a try!Service: Auto brake repair

  Donnell Mitchem
a month ago
Over the years, my mechanical needs have increased substantially. From starting a transportation business and new vehicles to keeping my old iron alive. They are still one of the best to deal with.

  Charles Watson
a year ago
At the recommendation of a neighbor, I started going here. The only bad news is they stay busy - because they deserve to be! When one car had brake replacement recommended at another outfit during state inspection (did not fail) for allegedly being near replacement as well as another major repair, BRTA indicated the brakes were still at 50% and the major "issue" was non-existent. During a state inspection today, two tag lights needed replacement. They did so for less than I could have done via Advance Auto myself. They then spent time with me on tire pricing and 4 wheel drive advice. Working by appointment, the entire job was done in a timely fashion. The desk help was friendly and knowledgeable. This is my new go-to for auto service.Services: General repairs & maintenance, Vehicle Inspection, General repairs, Auto maintenance

  your -boys
2 years ago
Will never use this shop again. Took my truck in at 7am and left the keys in the early drop box and had made an appointment days before to have the oil changed. Come back at 515pm to get my truck to find out that they never checked the drop box or serviced my truck. They just "forgot" to. Completely unprofessional and ridiculous. I have used Blue Ridge for a couple years know but this will make me take my business elsewhere. If you can't remember something as simple as checking the key drop box how am I supposed to trust my and my family's safety you to put every bolt back or tighten every lug. No thank you.Service: Oil change

  John Reynolds
3 years ago
Quality work. Reasonable prices. Quick service. Don't try to sell you stuff you don't need. Alan and all the techs are personable and will answer any question you have to the best of there ability. I wouldn't take my vehicles anywhere else.Car repairs only come three ways. Quality, Fast, and Cheap. You can only ever have two of the three. Quality and Fast but not Cheap. Fast and Cheap but not Quality. Quality and Cheap but not Fast. Blue Ridge Truck & Auto has come closer to meeting all three better than any shop I have ever been.Don't know how they do it but glad they do. Keep up the great work. Thank you.

  D. Fury
4 years ago
They are honest mechanics that want the best for you and your vehicle. They don't over charge or even charge for services that dealership make you pay almost 200 for. I needed my passenger airbag code checked and they were not only willing to get the code and clear it, but did it free of charge. I am forever grateful for their service and will keep coming here for my new vehicle as well.

  Teresa Riehl
a year ago
The service is excellent and the staff are friendly. We get all of our vehicles serviced there and have never felt overcharged or unnecessary work performed!

  Chase Mustafa
6 years ago
So I'm not the easiest person to impress but these guys are beyond impressive!! They are everything you would hope to find in a mechanic. Professional, knowledgeable and friendly staff that do what they say they are going to do. The prices are better than fair and the atmosphere is homey and fun. I couldn't ever imagine taking my cars to anyone else, and neither should you!

  Amber Schellenberger
8 months ago
The employees are helpful and knowledgeable, and I will continue working with them for all my car needs.

  steven maffe
2 years ago
Crystal and Hunter were both GREAT to work with. Very polite and very professional. One dealership told me I had a nail in my tire that would require a plug. A separate dealership told me the tire needs to be replaced. Within ten minutes at BRTA, it was determined it was only a tac, and it had not punctured through the tire at all. THIS IS CALLED INTEGRITY! No charge to look at the tire. My vehicle was subsequently inspected for its' annual safety inspection. Two separate dealerships would not inspect it same day. Will certainly use BRTA again! Thank you Crystal and Hunter for the great customer service, professionalism and honesty!SMService: Vehicle safety inspection

  Melody Vogelsong
3 years ago
UPDATE BELOWVery disappointed with the service. My car wouldn t start one day so I had it towed here since it was the closest mechanic. They found out my fuel pump had gone bad. It was an expensive fix, but the part was very expensive so I understand.Immediately after picking up my car I drove it to work, about 5 miles away. My fuel gauge went from half a tank to a quarter of a tank. As soon as I parked I called the shop back and spoke with Crystal. She told me that it was because when they replaced my fuel pump they had to take the gasoline out of the car and put it back in. She said my car was adjusting and that I needed to continue to drive it around for it to recognize the correct amount of fuel.After 3 months of driving my car, trying to fill it with gas, and being completely unaware of how much fuel I had in my tank, I decided to call back. They told me that it was probably a bad fuel pump and that these things tend to happen with after-market parts. They replaced the fuel pump a second time. Then, they told me that the problem was still there, and I would have to pay over $100 for them to find the issue. JUST to find the issue, not including the cost to fix it.I had never had an issue with my fuel gauge before they worked on my car. Furthermore, when I first brought up the issue, they gave me false information and told me to continue to drive my car. I told them that I thought it would be fair for them to run a diagnostics test, but not charge me to figure out what was wrong, since I never had the issue before they worked on my vehicle.I spoke with a mechanic and a manager, but both of them agreed that I needed to pay for them to find the issue. I m disappointed that I m having more issues since they have worked on my car, they ve told me false information multiple times, they are continually trying to charge me to find the issue, and this has been progressing for 4 months now. I plan on taking my car to a new mechanic soon to have this issue resolved.**UPDATE**About two months after I left this review Alan responded. I called the shop and told him my situation. He said that, if I was willing, he would like me to give him a second chance to make it right.I dropped my car off for an appointment on Friday, and Alan called me back on Wednesday. The fuel pump they had put in my car was faulty. They replaced it twice, and had the same problem. Alan called the manufacturer, initiating a recall on the part. He ordered me a new fuel pump, from a separate manufacturer, and put it in my car at no charge to me. He completely resolved the issue.Then, he went on to apologize. I understand that that he had no control over the faulty equipment. He also apologized for the lack of/miscommunication, and explained that I should never have been told that I would have to pay for a diagnostic test if it was something that they had touched. He was also very thorough in explaining everything he did to the car, and what the specific issues were. He knew exactly what he was doing and I felt reassured that he had solved the problem.When I went to pick up my car, he had left a coupon in the passenger seat for a free oil change. I m glad that Alan reached out to me. He made it right.

  amanda vanzant
2 years ago
I went in today for my check engine light it was showing for cylinder misfire and injector circuit. I got a call saying that the test doesnt show a misfire and that it was a connector tab that was broken. The quoted me at 90$ I was fine with that. But when I got my car I drove it for 45 min and my check engine light came back on. And started doing the exact same thing it was doing when I dropped it off. So I paid almost 100 dollars and didn't get my car fixed.Services: General repairs & maintenance, Auto engine diagnostic

  Joel Kalstrom
5 years ago
I went to this place a couple months back.. On the phone, very pleasant people, had my truck towed in to have some wiring done, for the turn signals, reverse lights and tag lights. I called and asked if it was ready after a week waiting, they said yes come get it. I came to pick it up and paid an insane $450 for all of it and drove a short distance down the street with my wife following me. She shortly after told me my turn signals didn t work from behind and I got her to work though the lights with me, and sure enough, they didn t. The only thing that worked was the front turn signals, which they replaced the wiring connecter on the side that already worked and charged me. I took it back and told them that none of it other than the front turn signals worked. They told me they were sorry about the issue, and said they wouldn t charge me for the tag lights, and I leave it there for a couple of hours and they say it s ready, I go to pick it up and they said the only thing I have to pay for is the new tag light sockets they installed, it was like $15 so I said okay. I go out there and look at all the lights to check them, and the reverse lights still don t work! I already told them about all the things they didn t do but already charged me for. They Look basically shocked when I tell them and say they ll have it ready in a couple of more hours. I go pick it up and everything works fine. A month or so after the turn signals got a short and had to bang on it for it to work. So after re wiring it all, they still did a poor job. I won t be returning or probably seeing another dime of the money I spent on all this that was half way messed up and not fully right even after.

  Andrew R
3 years ago
VA inspection is a total crock of B.S. Sounds sour, right? Here's how you make a customer:My vehicle was failed. If you know anything about VA inspections, Jeep YJ's, and the dangerous track bars, you'll know why my vehicle failed inspection. I don't care what the law is. If it causes danger for myself and my passengers, I'm going to fix it, law or not.After getting the bad news, the tech came out to speak to me (he didn't have to do that) and explained he agreed w/me & understood why the track bars were removed, as well as offered a solution to my dilemma (which I was aware of and have pursued/resolved).I was out $20, but it isn't their fault. They have to follow the law. I really appreciated the tech speaking with me. He turned a bad situation into a loyal customer.That's having the right kind of employee that actually cares about his work and the customer he serves. Turns out he's a Jeep guy!I'll be back...with vintage plates.

  Mindy Mills
a year ago
Top notch mechanics. Knowledgeable and thorough. Prices are reasonable and service is good. The ladies working the desk are efficient and friendly.

  Pete Goode
7 years ago
Recently moved from out of state and needed repairs on both of our cars.Outstanding service. Had several repairs needed on a 2005 ford. They serviced my car for less than the local ford dealer and repairs were done quickly.This is my go-to repair shop now!

  Woody Dailey
3 years ago
Needed a leaky tire checked. Ended up needing to be patched. Quick, honest, and a fair price. No annoying upsale pitch... And the staff was great! What more can you ask for?

  bowman knows best
a year ago
Used this place several times. Manager Alan is great to work with. Will not sell you what you don't need. This is my go to place as long as he is running the place.Services: Tires, Auto brake repair, Vehicle Inspection, Auto maintenanceServices: Tires, Auto brake repair, Vehicle Inspection, Auto maintenance

  David Bruno England
9 months ago
Couldn't work on our motorhome but gave me a referral. Really polite helpful nice people