Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Crys McKinney
2 months ago
Thank you to Amanda and Malakai for waiting on us and installing my battery. Amanda was out in the windchill of -1 putting batteries in the dark. Please be good to these employees they are hard workers and they keep the store running smoothly. I wish I had to money to buy them nice long winter coats. Will be a returning customer. Thanks again you guys! :)
Cid Mont
2 months ago
Had to get a new auto battery. Staff installed in the rain. Very quick and professional.
Jenna Begley
11 months ago
Trello and Hailey are the best! They helped me get wipers and put them on my car while I had my two year old. Very helpful! 10 out of 10 recommend!
E C
2 years ago
I needed a new battery for my car and got the absolute BEST customer service from the AZ team on Sunday, June 7th. Mike, in particular, was stellar as he went way beyond the call of duty to troubleshoot the issue I was having with my car. I am so very grateful to them all and highly recommend this store.
Kimberly Clark
2 years ago
This AutoZone was very friendly. They showed my partner how to put new wipers on our van since it was our first time with this vehicle. They were professional and helpful. Thank y'all for such wonderful service! Highly recommend the Salem, VA location.
TONYA BOYD
a year ago
I understand it s hard to find employees to work but the so called manager(Trella) isn t professional at all. Auto zone needs to consider getting better management who can talk to customers on the phone without being rude.
keith rochford
3 years ago
Incredibly helpful staff! Helped me pinpoint my problem and went far beyond what they needed to to help me get my car back on the road. Big shout out to Triana (tree). She was amazing. Thank you to all that lended their assistance.
Amber Amburgey
5 years ago
Good customer service. Mostly knowledgeable, attentive and friendly staff. Got spark plugs for a 96 Chevy Blazer. Guy was friendly but seemed a little unsure of himself when it came to knowing the differences between the spark plugs
Trillian Swimm
6 years ago
Absolutely wonderful place. I was stranded a couple miles away with a completely dead battery and they came out and installed a new one for me even though that's not something they normally do. Would highly recommend this store. They are knowledgeable and extremely helpful. Thank y'all again so much for helping me out!
Tracy Loving
4 years ago
Last night I was heading to AutoZone in Salem, VA (Store 0925) for a part and as soon as I got into the parking lot, my car broke down in the middle of the lot. I was immediately assisted by Gary Winters! He usually works at AutoZone on Williamson Rd (Store 0924), but the Lord placed him in Salem last night! What a tremendous blessing he was! Very professional, knowledgeable, efficient, helpful, and kind...he knew exactly what to do! Thank you so much Mr. Winters for all of your help and excellent service!!! Many blessings back to you!!!
Trella Quallis
2 years ago
Everyone in the store does a great job special thanks to Wayne, Chuck, Thomas, Mike , Pete and Jered keep up the great work
Mark
6 years ago
Duralast batteries are garbage. I have one dated 9/16 that needs the be jumped several times a week. Tried to get them to honor the 2 year warranty and they refused. It's only good to original purchaser. That's says they don't stand behind the product they sell. That is the last time they will see me or my $$$. I own 5 cars currently, 2 are track projects. I buy a lot of parts.
Carol C.D. St.Clair
2 years ago
STORE IS CLEAN PEOPLE ARE VERY FRIENDLY AND COURTEOUS.MY ADVICE DON'T SHOP AT ADVANCE AUTO PARTS ACROSS THE STREET FROM THIS STORE I WAS ACCUSED OF STEALING AND MADE THE MANAGER CALL THE POLICE SO I COULD BE PROVEN RIGHT AND ANF THE YWLL OF IT IS.....IM THE LOCAL LOCKSMITH FIR THIS TOWN!!!!!
Jim Williamson
2 years ago
I called the Salem store to ask about having them install an AGM battery into my 2018 Toyota Camry. The employee said that Auto Zone does not sell that type of battery for my auto. I called the Auto Zone located on Williamson Road and they have what I need. When I asked them why the Salem store doesn't have access to that battery, the employee replied that "the guy doesn't know what he's talking about." I live a mile from the Salem store but I will have to drive 25 minutes away to get properly served by Auto Zone. The Salem store employee needs training and I am unhappy to be the victim of his incompetence.
Donnell Mitchem
2 years ago
Only reason I went here is because Advance Auto couldn't order from that supplier. 15 people working and it takes 10 to find your order from 24 hours prior and twenty minutes. You do the math.
Kimberly Graham
3 years ago
The service of the staff was great and they were very helpful. Was nice of them to take the time and show us our options on expensive parts.
Becca Pruitt
2 years ago
Great clean store. The employee knew exactly what he was talking about and helped me find everything I needed for my car.
Jerry Bonfanti
5 years ago
I love AutoZone. Prices are fair and competitive. If they don't have your part, they'll find it for you. Give them a shot for your next automotive needs, you won't be disappointed.
Shala
6 months ago
Fast and friendly staff members
Gregg Watts
4 years ago
I bought a new alternator a while back but the regulated went out there going to stand behind it but they don't cover my labor? I don't understand it because their product has caused other components to go bad. ???
Mia 2muchh
2 years ago
This auto zone has always helped me out the mangers there are very polite and do there job to the best of there ability.
David Chaplin, CFPS
4 years ago
Had a new guy, and still received great service and got a hard to find part in 2 hours. Good prices.
Eric Cuadrado
6 years ago
Usually they are pretty good, although sometimes you go in and have to pry them away from what they are doing to actively engage and assist you.
Deborah Plue
4 years ago
Great service! Good prices. Raining, needed wiper blades they hooked me up.
Lloyd Lowder
6 years ago
Excellent customer service with a Paul A.. He made sure that my problem was the battery prior purchase. He then proceeded to install the new one. Very professional.
Ben Starkey
5 years ago
Love the point systems getting 20 bucks all the time just remember if your order is a 100 try to separate it into 5 orders that's 20 bucks
reBecca parKs
2 years ago
Need taillight assembly... They could not get it, but they turned over every stone they could. Great folks :)
Scott Habeeb
3 years ago
They are incredibly friendly and helpful. Big chain that acts like a local business.
Logan Shoup
2 years ago
Very rude staff. Ignored my questions multiple times so I just left
little man
a year ago
Most of the time they have good parts