Cunningham Brothers Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shafi Keisler
a month ago
Pat (Virginia facility) and Ana (Monroe facility) provided EXCELLENT customer service. They go the extra mile to achieve customer success. Thank you for your help!

  Stevie D
2 weeks ago
I ordered a LH cylinder head for my Mustang 5.0L through Patrick. His customer service was phenomenal! Cylinder head worked out just fine and I m back on the road!!! Thanks Pat!!!

  Big Red Murker23
5 days ago
Called to get a picture of a turbo and wouldn't get one, I don't understand aftermarket turbos are different than stock turbos so why even post its for sale and not provide any info or pictures. I think it's ridiculous

  Suzanne Jennings
a week ago
Sold them 2 of our older vehicles. Friendly service, adequate pricing. A good experience.

  Eddie Drieman
a year ago
Purchased some seats. They were very upfront on the condition, took photos and explained in detail the defects. Open and Honest. Shipping from VA to MN was fair. They were packaged in a ton of bubble wrap then in black waterproof wrap. Very professional and customer service is 10x better than what most big box stores offer.

  Joseph Bahhur
5 months ago
Very disappointed in this business... When you call the automated phone service tells you how they pride themself for being in business since "1981". We have been in business since 1980 and the majority of our parts are purchased with them.. We purchased a motor 5.3L installed it within a few days of receiving it. Motor had no compression and when we called to get another we were advised a warranty claim would be started and we would be called in a couple of hours.. We waited all day for no phone call. We called back and was put on hold twice. Then we finally got a phone call from a warranty company. Now we are being put through the LONG drawn out process. BEWARE!!!!! Cunningham doesn't warranty any of the parts they sell!!! Cunningham doesn't stand behind the parts they sell!!!!!!CUNNINGHAM relies on a warranty company to do the dirty work....

  Customer Service Manager - AAMCO Pembroke
2 weeks ago
Absolutely amazing service & quality parts. I have dealt with Sterling for years & always provided consistant & outstanding customer service.

  Dale Gaddis
4 months ago
We were in told by General Motors to use Cunningham Brothers to get two hard to get parts that we had on backorder for months. At first we had issues with our order but in the end they did get our parts for us.

  Faith
7 months ago
I recently purchased a vehicle from a private online seller and had some unexpected major issues with it immediately. The issues totalled more than I purchased the car for and wanted to invest in the vehicle. I was left stranded. I researched my options for reselling the vehicle, but realized the title had not been transferred correctly before it was sold which created a delay...Long story short the owner, management and the employees of Cunningham Brothers went ABOVE AND BEYOND to assist me...They were extremely kind and patient! They brought me food and water in the scorching heat. They even assisted me on their days off. They also offered me the highest salvage price on the vehicle.I've purchased parts from them in the past for other vehicles and am a repeat customer. I HAD to review on this particular visit though...Throughout the frustrating and embarrassing experience they EXEMPLIFIED top-notch, excellent customer service!!!!!!!!!Thank you to all your employees. Sincere gratitude.Sorry for any inconvenience, and thank you for stepping in as family.I HIGHLY RECOMMEND CUNNINGHAM BROTHERS!!!!!!!!!!!They're about people.They reminded me that kindness does still exist in this world.

  Chris
4 months ago
Pat was amazing super helpful shipped my package asap and received it within a day!

  Tammy Witt
9 months ago
I purchased a mirror for my car and the order was simple. Received my order and they sent me the wrong color. Called back and I was told by the same person who I ordered the part from that they did not have the color I needed and that I could easily buff the color off and repaint it. If that didn't work to let them know. I was so shocked on such poor customer service I called back, only to find out that there were three of the color I needed in stock. I asked to speak with the manager and it eventually was resolved. It was handled unprofessional by the employee and the manager for a business that has been in service so long. This was my first purchase but also my last!

  G Cars
a month ago
I ordered a part, paid $80 and did not receive it, very difficult to contact, no response to messages after calling, they say they will call back, they do not call back

  R Finke
5 months ago
Ridiculous. Too lazy to actually look up parts now. Don t bother calling them. They need a vin number and part number. Next you ll have to actually bring the vehicle with you.

  G L
8 months ago
The driver of this truck is so reckless, there was traffic in 495 and he almost hit my car because he suddenly just crossed the truck to take the exit 9, he saw that i was on the way and still didn t care!!!

  Savvas Koudellou
10 months ago
I am an Independent used car dealer here in Northern VA, I purchased a $2000 transmission on April 12th, We installed the part 4 days after delivery, to find out that the trans is no good.Here comes the great part, they now advise they need to send a warranty adjuster (third party mind you) out to assess the problem. Hmmmm ok (thats fishy).Adjuster comes unannounced, goes over his questionnaire with our mechanic. Our claim took two weeks to be answered, that answer was a denial of the claim. Reason being we didnt provide a lift for them. Never was that asked of us)First off I've and we have been ordering parts from salvage yards for so many years and never heard of this but went along as this is their process. Not something disclosed before paying for our part. Bought a used part and they need to send an adjuster to confirm defective part????? That is so suspect.Claim was denied because we didn't give this unscheduled adjuster a lift to look under the car. (mind you we were informed it was not needed.) Now they say we need a lift to send back adjuster.Today we gave that lift, adjuster came on his scheduled time again going over troubleshooting questions with our tech. Claim denied.Hold up we bought a used part that is defective and you are denying a warranty claim that should not even exist. WTH.If this was disclosed at time of sale I/WE would have never purchased a part. Our business as dealers buying from salvage yards is based on trust, Trust meaning I as purchaser pay and your as a provider of parts stand behind your product. We never look for extended coverage just to ensure it works when installed.This here that we are going thru with third party warranties on a salvage part is a clear indication you are trying to screw us over. Not only us but probably countless other customers.Again if terms of sale were explained in the beginning we would have never purchased from YOU!I look forward to hearing from you.Savvas K

  Robert L
3 months ago
Good folks to work with. I purchased a door glass for a KIA Telluride.

  John Z
6 months ago
I'm by no means a car expert but wanted to try my hand at some DIY repairs to save money. After an unfortunate hit and run in NJ, I decided to replace some damaged parts on my van. I was in need of a new hood, but wasn t sure of the exact term. So I described it to the store as "the metal piece that covers the engine." They took my order and asked for a prepayment of $90, mentioning the part would be ready in two days.When I returned to pick it up, they handed me a plastic engine cover, which wasn t what I'd described or intended to buy.Their response was less than accommodating: "You've already paid, so it's yours. Next time, ensure you know what you're buying."Despite my attempts to explain my situation, their response was unyielding, offering to order the hood I originally wanted but at an additional cost.I hate to give negative reviews, but in this instance, it's warranted. Their approach to customer service was highly disappointing. A one-star review only because it's the minimum.

  Josh Ulrich
4 months ago
Place is a joke. Can t get any one on the phone. Trying to call for wholesale and can t afford to sit on the phone all day. Save time and buy somewhere else.

  john Ervin
4 months ago
Worked there about 6 months...made them a ton of money...left due to horrible business practices....old management gone...whole new staff as of 2022....whole new staff again in 2023... just cannot seem to keep people, as of end of 2023, they are struggling to attract customers, and employees...50% off sale once a month...most of year.

  Demi Q
a year ago
I ordered and paid for a wheel for a 2002 Toyota Tacoma, on 3/16/23 and was told I would receive it in 2-3 days. As of today 3/21/23 I have not received my paid order. Attempts to reach the business for several hours today without success. Finally I texted and received a text message that I would have an answer shortly , that s been over an hour and nothing but nothing. This is not the type of service I was expecting .

  Ted Georgiou
a year ago
Tom went above and beyond for us here at our company he is always been fair and honest and always gave us good parts at great prices. I ordered a transmission for a Toyota Camry it didn't fit despite it being a very hard to match finally when we decided we had one that would match the numbers from the old transmission to the transmission I was buying it was sent unfortunately even though the same transmission the valve body was not matching the plug-in I called Tom and without any hesitation he made it right highly recommend him and the company

  Lynn
a year ago
Prompt service. Only 3 stars because they told me twice over the phone that they were going to pay $420 for our 2008 Mitsubishi Outlander but when I got there, they cut a check for only $400. I mentioned the error but of course, it's $20... so guess they figured I'd back down. Which I did. Next time try some place else.

  PDM
a year ago
The most helpful, professional used car parts place ever. I definitely plan to use them again. They didn t have what I needed, but found it somewhere else and shipped it to me in three days all for half what the next lowest supplier could sell it to me for.

  Peter Valencia
a year ago
I deal with a lot of auto part places and this is by far one of the most professional and friendly. I am very impressed with Corey and how he handled my difficult situation. The gentleman I spoke with before Corey (sorry I missed his name) was also friendly and helpful. I would recommend this place to everyone.

  Ieisha Majors
a year ago
Sterling was super understanding and very informative. Gave me all the information needed and ample enough time to make my decision on a big purchase. If your in need of parts this is the place to be! Thanks again for the great customer service experience!

  Lewis Wydner
6 months ago
Hey let me buy a used part for the price of a new one and then probably get the wrong part. Stop messing with this place years ago.

  Bobby McMurray
a year ago
Brought a motor to put in my Volkswagen drove it for 2 weeks the timing belt broke would not replace even though it was supposed to have a 3 years replacement then went I called he was rude wouldn't hear me out hang up on me!! That is not customer service so I will be talking to a lawyer I am disgusted

  Carrie Matthews
2 years ago
Needed a headlight assembly that no other parts place in the area had for less than $350. Kevin was extremely friendly and knowledgeable. It blew my mind that they had what I was looking for at a reasonable price of $175, shipped out overnight and I had it installed ready to light up the night in less than 24 hours. These guys have saved me hassle and delays multiple times including back a year ago when they were again the only parts place that had the exact tire rim for my Subaru after a terrible pot hole bent my front rim on Lover's Leap. I would highly recommend these guys over and over again. Thank you!!

  Julia Malone
a year ago
I bought two transmissions from Cunningham Bros. One was very hard to find, and I was lucky to get it. Alan was my salesman. He was very organized and professional through both transactions. We had some trouble with damage with the hard-to-find transmission and I got a partial credit since I bought a warranty with the part. I was totally disorganized and kept losing paperwork, but Alan and the company were honest and business-like throughout. I hope never to have to buy another transmission again, but if I had to, I'd use Cunningham for the part. Now I have two working cars again! I recommend Cunningham without reservation.

  Sam Esbenshade
9 months ago
Had my fair share of issues, but they always work to get your great parts at a great price.