Rainbow Forest Automotive & Towing, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mz Fitz
2 months ago
Had my car over 2 months and stated he knew the problem. Every time I called to check status he said he needed to "drive it". Not sure how many times you need to drive it to fix it but yep...don't know what he's doing. Too busy sitting in the office watching TV with his dog!

  USAssociates Inc.
a year ago
One word: LIFESAVER. I called for a tow to my mechanic, but drove off with a fully functioning vehicle thanks to their expertise. Rainbow Forrest's miracle solutions saved me a TON of money and time. To top it off, their First-class customer service put the icing on the cake!

  Jen Leonard
2 weeks ago
Worst customer service EVER!!! Waited 4 hours after requesting a tow called said the ETA wasn t time of arrival & no other communication. Had to go through another company bc they were so unreliable & rude.

  Rick Hayter
6 months ago
Needed a tow through AAA and had this place provide the service. It was excellent. Took great care of the car, and knew how to get it loaded properly with the steering locked since it wouldn't start. First class.

  Do Trey Alvz
a month ago
Driver too busy trying to make red lights, driving down Orange Ave NE, like a madman, cut me off and proceeded to speed off. Caught up to him at the light, only for him to "KEEP LOOKING FORWARD" knowing he messed up. Dash cam footage available.3457 T - PLATE NUMBER

  Penelope Burns
a year ago
I always have a wonderful experience here they treat me like family and usually not to long of waiting for an answer or service's that you may need

  Mrs. LJ
5 months ago
Not dependable Kyle is not a person of his word! Kept me waiting at 6pm to 8am when I had statefarm to call. How rude!

  J Bryan
a year ago
I called AAA about a flat tire that needed to be changed. It had leaked out overnight at home, and with a busy Sunday ahead of me, I had no time to work on it before that evening, and with a busy Monday the next day out. Daniel of Rainbow Forest came to my call quicker than the estimated time, and on a Sunday! That was helpful, but Daniel, who arrived exceeded my expectations by quite a lot. I had a spare and with all wheel drive, I knew I was looking at replacing 4 tire the coming week, and the time for it to be mounted, and you know how long that can take. What I didn't expect was Daniel volunteering to see if he could repair the tire right there at my house. I was shocked he would have proper equipment and to be able to do that, given that he couldn't take the tire off the rim. He found the leak, and thankfully it was in the tread of the tire, and repaired it. This has saved me a headache, a huge financial expense, and time. I can not thank Rainbow Forest enough for employing such a great service technician and equipping him to do a great job.

  Tory Bonds
6 months ago
Best tow/mechanic shop ever, they are always honest, upfront and on time! I would highly recommend their services!

  John McLeod
a year ago
Jake came and assisted with a flat tire bc we couldn t inflate our spare. Showed up in under 30 min, changes tires in 5, and was very polite and pleasant. Great service!!!

  Jim Furlong
2 years ago
My insurance company contacted them to tow my vehicle for roadside assistance. They didn't show up in the time frame they said (90-120 minutes). I called and asked for an eta. They said they'd call back. After no return call, 20 minutes later, I called again and asked for an eta. They acted bothered by my call, and eventually said it would be another 90-120 minutes. Awful case of over promise and under deliver. Good luck if you use them for towing!

  Barbara Jean Childs
2 years ago
Steve showed up and literally had my car unlocked in 30 seconds. Very professional and courteous, made sure I was able to get into the car and would not accept a tip, even though it is after hours and Christmas week. Thank you Rainbow Forrest Auto for saving us today! God Bless you all and keep you safe!

  Jerome Ix
8 months ago
I was locked out of my car and Kyle Kline came to assist with the lock out. Very professional. In Moneta VA at bridge water plaza

  Wanda Montgomery
a year ago
I went to rainbow garage to get my car inspected which I do every year. I go there when I have any problems with my car they are professional, efficient and polite and they don t try to overcharge me because I am a woman a great place.

  Terri Dyess
4 months ago
Nice, quick service for Va State inspections.

  Lori
4 years ago
Had to bring a UHaul trailer back. I was greeted by Bandit the happy dog! The guys were awesome!! Even inspected my car while I was there! Honestly (and I told them this), I did not expect them to be nice...but they made me feel very comfortable and went out of their way to help. ESPECIALLY THE MAN WHO INSPECTED MY VEHICLE! I'm going back for more services from now on!

  Jennifer Woodson
8 years ago
I have road side hesitance coverage through my AT&T plan & they called this company. I had a flat & no spare so needed a tow. They got there within 20 minutes & were very efficient, quick & super nice! Given I was a bit frazzled I really appreciated their kindness & patience with me.

  Brad W
3 years ago
Called in over a week ago and spoke with "Kyle" about replacing a timing belt and water pump on a minivan that I have. I also needed tires, an inspection, and the vehicle towed to the shop. "Kyle" quoted me a fair price on the work, the tires, the inspection and the tow. I asked him when he could do the work. He said that they had a "head" job to do the next day, but he took down my name and number and said he would call me to let me know when they could come get the vehicle. It has been over a week now and I have heard nothing. Very disappointing...

  Jason Guy
7 months ago
After sitting for 2 hours when they told me they were coming got a text that they could no longer come to tow my car poor customer service and poor public relations

  Stephanie Hairston
4 years ago
The driver arrived quickly and was very friendly and professional. It was my first time dealing with this tow company but it was a good experience. I will refer them and use them again for my towing needs.

  CSIMVWTNT
10 years ago
Absolutely the WORST service i have ever seen in my life, and their mechanics are severely lacking in experience and knowledge. Little did they know that i used to build engines and I am an excellent mechanic, but i was tired after work, and did not wish to repair my own vehicle on my own time, so i thought to give the task to them, I even picked up the parts for them. First they took 5 hours longer to look at it then what they told me initially, then after all that time, they told me that they could not fix it, and it was beyond their capabilities. All i needed was a broken starter bolt extracted and replaced, 30 min fix, max. they ended up towing back to my house for me to fix, late in the day, after I had been up for 18 hours. I Did repair in in Exactly 25 minutes. My point was made, and they were proved incompetent.

  Deanna
2 months ago
Awesome, mechanics!! Great people!!

  Martha Mitchell
6 years ago
They had our vehicle for 3 months, and still didn't fix it. We stopped by on a weekend to get some things we needed, and engine parts were laying on the upholstered seats with no protection. Total incompetence.

  Mark Wooldridge
5 months ago
Good prices and friendly service.

  Mom
4 years ago
On December 26 my car shut off on me and started having issues to where the car couldnt be driven. I called a family member to come pick me up and bring me home. So that I could call roadside assistance and have my car towed. Upon walking into my mom my daughter whom is 6 months pregnant and high risk informs me the baby hasnt moved since yesterday morning and her chest is hurting. She has half a heart so immediately it's time to go to the ER. I got a text saying Rainbow Forest would be picking up my car. I called and spoke to them and told them what was happening. Which meant I couldnt meet the tow truck at my car when they got there. I had to get my daughter to the ER. I left my key at the store where my car was. The tow truck driver called me when he was 5 minutes away from getting my car and I explained the emergency that just happened and told him where the key was and what side of my driveway to out the car so it doesnt block the car that is in my garage. While at the ER I received another texted with a picture of my car and it was exactly where i asked him to park it. This tow truck driver was so friendly and he wished us well and gave me words of encouragement. I will definitely be recommending this tow service to everyone i know. I also called my insurance company and told them how much of a wonderful experience I had. This driver put alot of ease to my mind during a very rough time. He went above and beyond. And I do so appreciate that.

  Turk Edwards
3 years ago
Fantastic service! Super quick, great quality work, friendly staff. Fair price. Very pleased! I found my auto shop!!!

  KenTIP
2 years ago
I got my car inspected here, they handle you fast and efficiently. The people are rather nice as well. Mt experience here was rather nice.

  Shannon Weddel
2 years ago
We got locked out of our vehicle and they saved the day! No one else would help or even talk to us about helping but they made sure to communicate and showed up on time!

  Samlgrl L
4 years ago
I had my SUV inspected here. Very nice people who run this place. Inspection was quick and easy. Thank you so much. I'll be going back every year.

  Keith Baugher
5 years ago
Great service! 2001 f250 6.8 v10. Bad and eluding misfire. They took the time to listen and deal with my issue. Its repaired and I plan on buying tires there next week!