Parks Luxury of Roanoke - BMW | Acura | Audi

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Blair Johnson
2 months ago
I recently went through the difficult process of having my vehicle deemed a total loss. I first found a similar replacement vehicle out of state and after paying the deposit for the vehicle it was sold to a local customer before I could even set up the transport! That chaos resulted in being a blessing that brought me to this dealership. This was to be another out of state transaction which I was very leery about due to my last experience. I immediately felt at ease upon the first contact I had with Jim. He made sure that I would be the purchaser of the vehicle and was beyond AMAZING and LOYAL! Jim and his manager, Sonia, are extremely knowledgable and set the bar high for being people driven and NOT sales focused. Being on an intense time crunch with Christmas being right around the corner and a huge lack of transportation companies available it was crucial for this purchase to go smoothly. Unfortunately, my transportation company dropped the ball and left me in a corner with just about no options for pick up. Devastated doesn t even begin to describe how I felt. Sonia is a true ROCKSTAR and kept in constant contact with me to assure me that they would hold the car for me and not to worry about losing the sale due to the transport issues. She was able to coordinate with a transport company to pick up the vehicle on Christmas Eve and it was delivered Christmas night!!!! The vehicle was exactly as described but actually even better!!!! It was immaculate inside and out!!!!!! I cannot put in words to accurately describe how much they meant to me by being there to help me during this insanely stressful time. Sonia and Jim are a true class act!!!!! I 100% recommend this dealership to anyone and EVERYONE!!!Thank you Sonia and Jim!!!!!!!!!!!

  Jason Cocke
a month ago
Bought a used BMW from these guys and they were great to work with! Very friendly, no hidden fees or costs, and a very fair price for the car. Trade in value was also above average! Thanks Slavi, Andrew, and Marin!

  Samantha Hufford
4 months ago
My husband and I drove in to look at a specific car. After sitting down with the Salesman (who was fairly decent at first) to look at numbers, the salesman got an attitude when we asked if he could ask the GM if that was lowest they could do on the car. He went and got the General Manager. The GM walked in, shook our hands, and said sorry we couldn't come to an agreement, told us happy Thanksgiving, and walked away. We had planned on purchasing the vehicle, but after the attitude from the Salesman and GM, we went to another luxury dealer and were met with INCREDIBLE service. I'm sorry, but if you get an attitude and send people out the door for asking a SINGLE question, you have poor customer service. Do Not Recommend.

  Jim Thomas
a month ago
As an Acura Specialist here, please allow me to share with you my favorite part of working for the Parks Group.I am an "Elder Millenial". I turn... 40... this year For as long as I've been buying cars, I've always used Car Gurus and other 3rd Party sites to ensure I was getting a good deal.When I started here, almost six years ago, one of the first things I learned was: THAT'S HOW WE PRICE CARS No pressure, no haggle, no nonsense!We sell quality Pre Owned vehciles at extremely competitive prices and of course a wide selection of New Acuras, Audis and BMWs!!However... the bad news... if you want a dealership that memes are made about... this isn't the one!! Oh and trust me, I get tagged in Car Sales Memes ALL THE TIME You won't hear "what do I gotta do to get you in this car today"... that's so 1980s!What you will hear is me ask is: "For your next vehicle, what are the NEEDS, what are your WANTS and what BUDGET are we looking at?" and I will do my very best to find you something in our selection that matches all three.If I have something that checks those boxes and you like it - I'd love to earn your business!!Come see me at Parks Luxury of Roanoke on Peters Creek Rd and ask for Jim Thomas!Be sure to Google "Parks Acura" as well and read my reviews on there too

  Terri Curro
8 months ago
Today, I purchased my dream car from Parks Luxury of Roanoke!! We have been working with Sonia Older for the past few months and she has been fantastic to work with. She truly went above and beyond every step of the way. She never pressured us and showed so much patience as we held out for the perfect vehicle. Today we also had the pleasure of working with Bill Call. Honestly, everyone we met was exceptional. They really treated us like family! I highly recommend them! A very different car buying experience! You will not be disappointed! I can honestly say, I have never written a review following a car purchase before but felt so strongly about the great experience we received that I felt it was necessary!

  daniel f
7 months ago
I purchased a vehicle with Parks Luxury and the experience was very positive. I worked with Sonia and she was prompt and courteous as we were purchasing a vehicle that had not been seen or driven in person. Slavi was great when we came to pick up the vehicle and made the time we waited for the vehicle and documents to be prepped very pleasant! A very happy customer and would highly recommend Parks Luxury! Five stars

  Lydiah Hachbart
5 months ago
If you re looking for a great dealership to work with then this is the place! It was my first time buying a car so I expected to be overwhelmed, but they were extremely helpful. Evan and Ryan made the process super smooth and I highly recommend them.

  Carter Spriggs
6 months ago
I am not one to write reviews unless the experience was exceptionally good, or abhorrently bad. Unfortunately, this had been an incredible negative experience. 4 months ago, I purchased a car from Parks BMW in Roanoke, I drove from Atlanta to trade my car in, and the process was seamless. Sadly, the positives stopped there. 4 months later, I am stuck with a car that can't be registered and multiple texts, emails, and phone calls un-responded to. When I can get ahold of Miren, or Ryan they are both very apologetic, yet there has been no resolution made at this point in time.

  Brad Sebolt
3 months ago
My wife and I purchased a Q7 and RS7 from Parks Luxury. Dustin made the car buying experience seamless and easy. Would absolutely recommend to anyone.

  Dan Jones
3 months ago
The worst aftersales experience ever. Multiple calls to the dealership with little to no movement of documents being sent, delivery of second key FOB, and documents necessary to title car. I am now 1 day from 30-day tags expiring and unable to register it. Sales manager instead of taking responsibility for the issues just offers excuses.

  Emily Perdue
a year ago
I couldn t have asked for a better car buying experience. Parks Luxury didn t pressure me when checking out vehicles and they provided me with all the needed information to better help me make a decision. Jim Thomas was the sales associate I directly dealt with and he was amazing. He has a great sense of humor and just made you feel relaxed while test driving the vehicles and trying to decide which one would be right for me. He went above and beyond to meet my car buying needs and expectations. Rick, one of the managers, was great as well. He made decisions that met my needs. Both him and Jim also were great about making you feel welcomed and comfortable. They offered multiple times if my husband and I wanted anything to eat or drink. The whole process was smooth. This is my first time buying a brand new car and I definitely made the right choice with Parks Luxury. I got a great SUV. Make sure to check out Parks Luxury and ask for Jim. You won t regret your decision!!

  Donna Crawford
8 months ago
I hate to be the wet blanket among the five star reviews but one glitch in customer service is one thing but two glitches in the same time frame are to me, unforgivable. My husband and I own a 2016 BMW X3 with less than 34 thousand miles on it. We bought it used and had it about a year before the backup camera went out on it. We could not get the repair done through Wrightway Motors in Covington where it was purchased so their service team had a few suggestions and we decided to go with Park Luxury Automotive in Roanoke. Their service team ordered the backup camera and told us it would be a couple of weeks before it came in. While we were there, the team also told us the car needed recall work. It was decided that everything would be taken care of on the same day since we live about an hour and 15 minutes away. The camera came in, the work was scheduled for 8:00am on July 3rd. My husband was there promptly at 8 and thought he was settling in for at least a half day s repair work. The guy helping us was only gone about 15 minutes before he came back around and told my husband that the camera was in but the frame that holds the camera in place had not been ordered and the work would have to be rescheduled! My husband lost a whole day at work because the service team dropped the ball. My husband left angry and I can t blame him. I was working from home that day so after I called and talked to the service manager who did offer an apology but didn t seem to want to own his service team s mistake. Before I hung up I did tell him not to p*** everybody off in Roanoke or he wouldn t have any business. When the repairs were finally ready to be done Parks did reach out and offered to have someone drive a loaner to us and then they would drive our car back to Roanoke. I was initially not comfortable with this but decided to accept their offer. Sonia was nice and knowledgeable and brought a 2023 BMW for me to drive until the repairs on my car were done. It was agreed before she left that the battery in my remote would be replaced, the camera would be replaced, the recall work would be done and a state inspection would be done and added to our bill. To make a long story longer, everything was done but the inspection sticker was never replaced. Dropped ball number 2 Yes, I had to have the state inspection done over again here in Covington. Of course there was a discount on the labor and an offer for a small discount on our next oil change and/or repair for the inconveniences that have occurred across these two incidents. Please write this down: if you are truly doing your job you won t need to discount services to cover mid grade customer service!

  Huy Nguyen
a year ago
I have attempted to order a part for my M4 and with two failed attempts from different dealerships. Luckily, I was able to work with Corey Hoover from Parts. He was able to locate the part number and place the order for me. He went above and beyond and reached out to me after the order was placed to confirm he had the correct address. He knew that I have an upcoming event that requires these parts, and he has provided me status updates.We need more Corey in the world. Great customer service and he will have my future business.

  Orrin's Oven
a year ago
Mr. Thomas at Parks Luxury made our car buying experience a very stress-free experience. He answered all our questions, was very accommodating, and never pressured us for a decision.We would recommend Parks to anyone looking to buy a new vehicle.

  Russell Griffin
a year ago
Sonia and Jim were very pleasant to work with. Got a great car and am very pleased.

  Eric Kovach
a year ago
Very friendly and informative salesman. Was able to work with me and put me in the car I wanted. Great buying experience!

  Nikki Aguero
a year ago
Go see Willie Brown at Parks and he will take good care of you.Thanks, Willie!