Glass America - Roanoke, VA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TeaRoe Price
3 months ago
1000% recommend these guys!! They're all super nice, on the ball, and do exceptional work! Twice now they've replaced my damaged windshield with no drama or difficulty. If I could give 6 stars, I would! When you call them, ask for Travis!

  jessica cook
2 months ago
I was able to speak to an actual person to schedule my appointment. They even called my insurance while I was on the phone to get everything taken care of. I was informed every step of the way. The tech was prompt on arrival and did a great job. Highly recommended!

  B mz
3 months ago
I came in to replace my work van s windshield due to ice impacting the screen. I thought I would be in here forever on a Friday, like how everyone warned me about. I am here right now and when I say, these guys work fast and ready they do! Got me in and out almost less than an hour. Thank you Chris, Mark and Dean at the AGA on Peter s Creek in Roanoke, VA! This was my first ever windshield replacement experience. I will be picking this location for my future replacements (knock on wood). Thank you guys sooo much again! A great way to start my weekend.

  Old Mountain Enterprise
a month ago
Friendly and professional staff. Replaced windshield quickly. You get more than your money's worth in the service.

  Kersten Cardwell
2 months ago
The were very accommodating and came to Lynchburg from Roanoke to fix my windshield.

  Elliott VC
a year ago
I have used Glass America three times since I ve been a State Farm customer. I could not be more satisfied with the quality of service and products being used on my car. I will not have anyone else do glass work for me as long as Glass America continues being this awesome! Thank you to Travis and team at the Roanoke, VA location and keep up the exceptional work and customer service!*Andrew Evans is my State Farm agentElliott Van Campen-Kushner - MeServices: Auto windshield repair, Installation, Auto windshield replacement, Wiper blade installation

  Charles Small
6 months ago
A great company to work with it exactly what I needed. They had it ready for me the very next morning. I highly recommend them.

  eddie mottesheard
a year ago
Insurance company recommended Glass America. They set up for their tech to come out and replace door glass in my car . I received call from the tech that he was there and would let me know when he was done. About 45 minutes later he called and told me that he was unable to complete the installation due to bolts being rounded off and he had taped the glass in place. After a lengthy phone call to the office I was credited back my money. I took my car to a local glass repair shop and was told and shown that the tech was the one who had probably rounded the bolts off. After a 2 hour wait the local shop had my window installed and working. I have learned a lesson from this experience. Never go with insurance recommendations and use your local services.Service: Auto side window replacement

  Stephanie P
a year ago
First time I've had to replace a cracked windshield. Called my insurance on a Thursday and had someone out the next day. Randy was awesome. Even showed up early. The process was impressive and I will always recommend this business.Service: Auto windshield replacementService: Auto windshield replacement

  Eddie Ruiz
2 years ago
I got my windshield replaced on July 30, 2021 by Chris and it was an extremely quick yet well done job. Very good pricing and I couldn t be more thankful for how quickly they got out to my home which was a good distance from their facility. Definitely recommend them.Service: Auto windshield replacementService: Auto windshield replacement

  Amazing Adventure
a year ago
We did not use insurance. We chose this provider on our own. Our front windshield was cracked all the way across and every other local company either didn't call us back or wanted almost 150 more than what this company charged us. They rescheduled our first appt because of availability but they were prompt the next morning. The man called and let us know, then we received a text about our time, then he called when he got here and was polite and kind and didnt mind our kids being nosy and worked quickly with wonderful manners. Did I mention this company charged almost 150 less than 3 other local highly advertised companies? I'll never call anyone else when I need glass. Total lifesaver.

  Rosie Osborne
a year ago
0 stars is what they deserve! They confirmed my appointment then called me back 20 minutes later and said they didn't have the back glass for my car after they checked before the appointment was made! Call liberty glass and mirror in moneta va! It was 100 dollars cheaper and better customer service!

  Francina Thomas
5 years ago
The last winter storm put a long crack in my front window ( driver's side ) I called three auto glass companies in my area and choose Glass America. They were wonderful and also gave me the best price. Melissa (customer Representative) was very friendly and professional. She took her time in speaking with me , gathering my information and answering my questions I loved that the window delivery and installation date was in a timely manner . Randy the technician called the morning of installation to confirm the time and place. He was also very nice - he let me pick the time that worked best for me. He was prompt on arrival and very professional. After completion, he explained the care of my window along with the warranty and the invoice details. I am pleased with the work and the overall experience with this company. Great choice.

  Panzer Wolf Studios
a year ago
Mark showed up on time and was very helpful, friendly and professional.The removal was very fast as was the installation and done correctly. I would highly recommend this company to anyone needing any Auto Glass service. I will be using them for any future problems that may arise.Service: Auto windshield replacementService: Auto windshield replacement

  J
2 years ago
My insurance provider set me up with this company to replace a windshield. The answering service initially made an error, no big deal, I called back and had it fixed. An appointment was made for a technician to fix the windshield the following day. I received a text message saying the technician would arrive between 11:00 and 1:00, then immediately received another text saying it would be at 1:00. No big deal. By 2:30 no one had arrived; I spoke to the technician who said he was backed up, and would be at my place next. No one ever came, no one ever called. I called the next morning to the local business, and of course was put through to the answering service again. After yet another call, the person said I see where your appointment was missed by the technician, I will have a supervisor call you back momentarily. No one ever called. Terrible customer service. I called my insurance company and we went with someone else.

  Foxthing
11 months ago
They had to order my windshield from nc, they had a guy here installing it earlier than quoted the next day! If i ever need another windshield ill be in contact with them again!

  stephen wilhelm
6 months ago
Glass America installed a front windshield on my Mini 2020. They did A very good job.

  Marissa Poje
2 years ago
HIGHLY RECOMMEND! We had a freak accident on our way to NC for the holidays. Dean and the team went out of their way to help us get our window fixed and treated us like family. I cannot thank them enough for all their hard work and kindness!!!

  Andy Byrd
2 years ago
Christopher the technician did an excellent job on replacing my windshield at my place of business. Also, the manager previously coordinated everything with our insurance, and made the whole process very easy.Service: Auto windshield replacementService: Auto windshield replacement

  Brad Blankenship
2 weeks ago
Great Place, awesome people really nice people.

  RAYNARD RICHARDSON
3 years ago
Technician was on time highly knowledgeable and of the best in class in his field! Anyone I spoke with from start to finish were absolutely the best! I'm partners in in a paint and body shop to which I have now found my new glass supplier!Service: Auto windshield replacementService: Auto windshield replacement

  Lydia Joy
3 years ago
Randy Hall was the nicest and one of the most professional people that I ve ever dealt with in costumer service. He was on time and kept me up to date with information about my glass replacement. I wouldn t trust any other glass company and will continue to do business with Glass America in the future!!

  Jimmy Lawhorn
a year ago
Used them twice and both times they were very responsive and had a tech on the way to replace it the next day. Definitely recommend this place. Twice as cheap as any other competitorsService: Auto windshield replacementService: Auto windshield replacement

  Nicole Mauro-Bosco
3 years ago
I had my windshield replaced after hitting a down tree after a storm. I scheduled my appointment on a Saturday for the following Monday morning to be replaced at a local business because that's where I had to leave my car.Called me Monday and said they didn't get the glass and rescheduled for Tuesday, which would've be fine except I could no longer keep my car parked where I had left it. So I asked for them to come to my house less than 15 minutes down the road. I was told that they did not service my home address. So I had to drive my car with a busted windshield TWICE in order to have the windshield replaced.Later on the same day of replacement my passenger side windshield wiper blows off and scratches the windshield after noticing that the wipers aren't even operating correctly, like he had put them back on backwards. This was also accompanied by an ungodly whistle if I had gone over 50 mph.So I call them back to complain and they said that they would replace the windshield in a week, after the glue had set.So I argued to have them come to my house over driving 15 minutes to meet them when I was literally the next town over and the technician who replaced my windshield had mentioned he was driving to Ohio after he was finished with my car.They called me again the next Monday morning saying that they didn't order the glass and it wouldn't be there in time to replace it Tuesday so they would have to reschedule again for that Wednesday. I said fine, I just want wipers that work correctly and a windshield that isn't scratched.When the technician arrived at my house he tried to talk my finacee out of replacing the windshield stating that he'd get chewed out over the mistake and that the company wasn't liable to begin with.Service: Auto windshield replacement

  Tom Tanner
13 years ago
I had someone break out my rear window in my car at the Roanoke City parking garage so called my insurance agent, Banks Insurance (another great company). They called Glass America who called me within 30 minutes, understood my serious issue as I could not drive the car.They had someone at my work with 3 hours, replace the window and clean up all the glass in the car as if nothing happen. The gentleman doing the work was friendly and very respectful of the vehicle and surrounding. Will certainly use them again in the future and highly recommend them.

  Jeff Adams
8 years ago
Just had two chips repaired, very reasonable prices and the work was done quickly. I also had a scratch that they told me couldn't be fixed but the tech buffed it and managed to improve it significantly. Friendly and courteous employees.

  Deonte Watkins
5 years ago
Glass USA easliy had the best price out of any other company to replace my front windshield, they came to me at my home which was very convenient, they disposed of my previous windshield no cost to me at all, they came on time, and they finished the job in less than an hour. Very satisfied!

  Billy Poff
2 years ago
Very courteous, professional and fast! Had a new windshield installed in less than 24 hours after calling.

  Kennith Akers
2 years ago
I had 3 windshields put in set up to be installed in one day,Thay only did 2, Never let me know that thay did this.No call no nothing!An one of the windshields broke the next day,And you cant call no one.Just bad

  Thomas Donner
a year ago
TERRIBLE experience!!! They told me they would come between 12:30-2:30pm. They never called or answered the hundreds of calls I made when no one showed up until 2:30. I was hung up on by the main office and given a nonsense excuse by the technician. I am never using them again.Service: Auto windshield replacementService: Auto windshield replacement