Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arthur Bridges
a month ago
The store manager (James) was beyond exceptional assisting me with my issue. I was from out of town and had a tire blow out. The tires on my vehicle aren't common wheels and tires. He actually was super helpful when I explained the situation. He calmly informed me he had one tire that size in stock and I could get it installed that day. I just want to send out a HUGE THANK YOU to him for his professionalism, exceptional attitude and the willingness to assist. As a 30-year military veteran I truly appreciate customer service like I received at this Firestone. FIRST CLASS SERVICE!!!!

  Brook Mitchell
6 months ago
Scam shop.Took my car in for an inspection and they wanted to tack on $1300 in repairs... 60 for wiper blades($11 each at sams), and even charge a $250 fee for a torque mount that was still good! They even tried to tell me the rubber was completely broken... which is just not true ($25 part on rock auto)(see pic for old vs new)Don't go here. They will try to con you for business. They wanted $14 each to replace license plate bulbs... these are like $5 for 2 and take 2 minutes to do.Truly unbelievable.

  Sharon Breeding
2 months ago
The overall experience was good. James is amazing and was very helpful when checking me in and out he gets a 10+. The tech that completed my service tech was Martin. I have a white vehicle. There were greasy hand prints, and finger prints from lifting the hood, to the grill, to the driver door. I had my tires rotated as well but was so ticked at the other prints, i failed to check at the rear of the vehicle. I just started using a cloth to get the fresh grease prints off. It seems like techs would have a cloth in their pocket to swipe over the areas they touch. That is my only concern which is why the 8 for OA service is given. I almost chose a 7 but decided against it because its not like the entire vehicle was covered in greasy hand prints. And I'm not just talking 1 or 2..and if no one is made aware, it cant be corrected or discussed. Thank you for offering the survey. I hope it is read and my concern is addressed.

  Colette Thompson
a month ago
Firestone was able to get me in and service my vehicle in a timely manner. They worked with my schedule being that I had to change my appointment several times but they did not complain at all and were kind the entire time. I appreciate the staff here for being so thorough and courteous.

  Tonja Altice
3 months ago
Guys are friendly and work with my schedule. Of course with staffing shortages it sometimes takes longer for services to be performed and I understand that. It works ok for me to drop off on Saturday and pick up on Sunday.

  Thomas Tom Alderson
5 months ago
Friendly and helpful staff. Zack listened to my concerns and parameters then was able to find what I needed and helped me make an informed decision. I appreciated being able to express my problems to someone who takes the time to listen and professionally explain my options. Will recommend and will return

  Susan Foster
4 months ago
They made it so easy. Helped me pick the right tires at the right price, scheduled me when I wanted to come in and performed the service in the time slot they had quoted. Perfect job!

  Teresa Morneault
3 months ago
The staff is always friendly and efficient. I trust them with my car needs and do not feel they offer extra services/products that are not needed.

  gregory vail
3 months ago
Been associated for years with company cars and personal ones. Very accommodating (SCOTT) has been my associate all these years and will be as long as he is an employee. Please ackowledge him

  Amy Zicafoose
2 months ago
The staff is amazing, always courteous and professional. I was in and out of your facility for an oil change in 30 mins.

  Michael Martinez
7 months ago
I took the vehicle in for an ABS brake problem they said it was a brake booster they did not want to look at the car I Myself as an ASE certified technician found the ABS wire on the driver's side completely Loose off of the vehicle and not attached they do not Want or take the time to correctly diagnose the vehicle.. I had a simple tire rotation done and this can be seen plain as day they just don't care. Don't trust your vehicle or your life with these people or corporation.

  Kevin Peggins
a month ago
The only problem my seat was not put back in its original position and someone was messing with my Bluetooth on the audio platform.

  Tammy Spangler
3 months ago
They are just so nice to deal with. Quick and professional. I ll be going here for my car needs!!

  Tina H
2 months ago
At the Firestone location in Bonsack VA (#908075) on my scheduled oil change on 2/24/22 at 10:45 AM I was made to look like a FOOL by Dameron (the current Manager) and Jeff (the former Manager). Why did it take the technician that always works on my car until 11:52 AM to perform a routine oil change? Jeff always used an excuse about when this location receives oil deliveries and a customer happens to have their car in the ONLY bay for oil changes that customer needs to wait longer. That day I noticed a male who had intimidated me a few months earlier when we were both customers at a nearby Dollar General. I saw this same male go into the bay area while I was sitting in the "waiting area". I was the only customer in the waiting area that day after the female who left when I arrived. I strongly suspect that male customer went through my car (front/back seats & trunk) while I was in the "waiting area". I have a Firestone Credit Card. I will never go to this Firestone location again. I expect to be treated with respect (even tho I am a female) at any future Firestone locations. That day I lost all of the trust I had in Jeff (the former Manager) and the technician.

  Dan Faulkner
10 months ago
Quick turnaround on 2 inspections this week. Employees were polite. 1 instance landed me at 3 starsOn one inspection, the tech just let go of the drivers door and let it bounce off the lift post. Fortunately, there was no damage, but I didn't appreciate it being done or the potential for damage that could have occurred.Take the time to do it right. Take pride in your work and your customers' vehicles at all times.

  FrosieD2
a year ago
Great service! As always, Firestones have been our go-to auto shop for years! Being in the military then and now retired after 28 years and when our kids were in college from other states, we would always take our cars or send our kids to take their cars there for oil or tire change, repairs, etc. We know we can trust them. They never let us down and always reasonably priced the costs. A very satisfied customer here again and again!

  Joseph Holliday
2 months ago
The gentleman Zack at the Challenger ave store was very helpful, and went out of his way to fit me in. Will recommend to others!!!!!!!

  Positive Energy
4 months ago
I was late for appointment but they still worked me in. Great service and positive vibes there

  Donna Hales
10 months ago
While traveling on a Sunday one of our tires was losing air. We were so lucky to find this store open on a Sunday but also they were able to get to us after a short wait. They identified the TPMS sensor was bad, ordered from the parts store and we were on our way in less than 2 hours. Huge thanks to James and Martin. You rock !Service: TiresService: Tires

  tim carter
11 months ago
Had a nail in my tire that cannot be fixed due to safety issues on the outside.which was verified by my regular mechanic earlier that day! My mechanic cannot order the tire from his distributor direct. So he called this location to see if it could be ordered?( tire was discontinued. )Zack found one and has it overnight. Zack call to let me know tire was in early and they could mountain balance it for me.I know most firestones have a bad reputation.but this one standout as a good one!!Thank you Zack and team !Service: Tires

  connellywvu
a year ago
The only challenge with this place is that so many other people like them, they get really busy. I own a few cars and take them all here for inspections, alignment, and tire installs because a) I trust their work b) I can direct ship my tire rack orders to them, and being honest c) they are one of the closer places to me (but not closest!). They re also open far beyond what most places are which adds to convenience. Definitely recommend.

  Don Marlowe
a year ago
Talked with Scott beforehand and set up an appointment. Got there early and they were ready for me. Got the things done I needed as well as getting informed about other issues to keep a watch on. I am always treated with respect, as a valued customer, and appreciated. Because of this I have been a loyal customer for many years. Don M.

  Dwayne Robinson
a year ago
Had a 9 am appointment. Had to have the car back today. Got confirmation they had the car at 7am via email. At 5 pm I called and they said it was just then getting worked on. At 530, they cal to say it won t be finished today since they close at 6. So my vehicle had a 9am appointment and did. It look at it until 5. Complete waste of my time. Of course, no manager there to speak to.Services: Brakes, Oil change

  kristina piluso
2 months ago
They fit us in even though they are short staffed. They are great to work with!

  John Valentine Castillo
2 years ago
This is a great, fast, trustworthy place. We had a blowout on I-81 just north of Roanoke at 7:00 am on Sunday morning. It took an hour for a tow truck to get to us, and when we called this Firestone at 8:00 am they answered the phone immediately and let us know they had two tire options for our car. When we got there, the tow truck dropped the car right at a work bay, and they immediately started on the car. We opted for 4 new tires because all our tires were a little older. You re always afraid that a shop has you over a barrel in an emergency repair situation like this, but the price was very reasonable and they finished in 45 minutes! Car drove better after! When I looked up tire prices on the Firestone website later, I saw that this location did give us a discount on the 4 tires lower than list price and good price for tires of this grade. We were back on our 500 mile trip quickly thanks to everyone working Sunday morning at this location!

  Cory Goff
2 years ago
Overall good mechanics and good shop. It's new and the closest to home for me, which is nice. However, I had an alignment appointment at 1:00 and the car didn't make it into the shop until after 2:00, so time management/scheduling could use some improvement. They did seem busy though. Alignment seems good so far.

  Stephanie McGinnis
9 months ago
Cannot thank you all enough! My family was heading home from TN to MA, we hit medal on the road and blew a tire. These guys got our tire fixed in less than an hour and we will get home safely.

  Earl Meadows
a year ago
They helped me get out of a jam. Ordered tires and were in in 2 day. Balanced and installed 4 tires in 1 hr. Great to work with. No problem with tires so far.

  Brenda MacLean
2 years ago
Panicked because I thought my oil was completely gone. It was the end of the day on a Friday. I had 30 minutes before shops closed. I was at one Firestone that could not take me. I called this shop and they said if I could be there in 15 minutes, they could take me. Traffic was awful! It took me 25 minutes to get there. They took me anyway, did an oil change, said all was fine. And both the gentleman that checked me in and the mechanic that did the work, were so friendly and did not act like I was a last minute pain, which I technically was. They didn't rush, simply two fantastic employees that made Firestone look great from this consumer's point of view!!! Thanks guys!!

  Roanoke Reviews
2 years ago
This is our new favorite tire/auto servicer! Everyone has been busy lately, but this location was willing to squeeze us in same day. We had blown a tire two hours before they closed, and this was the 9th phone call made in an attempt to find someone who could get us squared away.The mechanic recommended great tires for our area's road conditions. We were surprised that they were much cheaper than the last tire we purchased from a different location. The recommendation also seemed more fitting and came with a better warranty. He also took the time to come out and talk to us before and after providing the service.Aleecia went above and beyond to educate us on their Bridgestone program. She provided thorough and quality service in comparison to this location's competitors.Both team members even stayed late to make sure we were taken care of. I am very pleased with the level of service we were able to get under such short notice, and will absolutely return.