Affordable and Dependable Auto Service, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Chris Sabo
4 months ago
Had my vehicle towed to their shop because of no start issues. I asked them to replace my starter with the one I had because that's what I initially thought it was. After the new starter didn't fix it, they started diagnostics to find out my issue. Come to find out it was in a replacement battery terminal I used one month after buying truck. They kept me informed as they worked on it and eventually repaired. Thank you Charles and your guys who worked on it for getting truck up and going.

  Stillmotions 808
2 weeks ago
I have my Lexus there being worked one and I must say it s Wonderful service and great communication with the mechanics I really appreciate their service especially in this day and age

  Janet Tolley
4 months ago
Took my vehicle for diagnostics that was under a service warranty from another shop to Charles to see why check engine light and traction control light was on. As everything I had researched stated something with timing, but the shop who had previously done the work and warranted their work whom also has nationwide towing wanted to charge me $500 to tow it from Roanoke to Blacksburg then wanted to charge me a ridiculous diagnostics fee or gave me the option to pay out of pocket and take it locally somewhere and stated if it proved to be their work they would reimburse that fee (haha that turned out to be a joke) . Chose A&D and not disappointed that I did after chasing wires to get a good connection, Charles confirmed my suspicions, so glad I took it to him. The previous shop finally picked the vehicle up from him and took literally over 4 weeks to fix it. Charles had it no time before he figured out the problem.

  Heather Pickerel
a month ago
I am super grateful for the excellent customer service Affordable and Dependable Auto has shown every visit. Not to mention the great shape my car is in! Thanks Team

  Courtney Downs
4 months ago
Affordable and Dependable Auto Services is a family business that gives excellent, professional, extremely knowledgeable expertise. I have trusted & used them for various services and can always count on a job done right, & with friendly customer service. Prices are fair & reasonable. I appreciate & applaud such an outstanding business.

  JustJesseLea Boo
a month ago
I came in a while ago and a gentleman named Jeffrey Wimmer assisted me with an inspection. Omg! I must say, I have never had better service! he was kind, courteous, knowledgeable and explained things in a manner I was able to understand, and he s just an upstanding guy all around! I ll keep coming back as long as he s working!

  Van Hall
3 months ago
I'm from Hampton Roads and was in Roanoke visiting my daughter. Unfortunately, I had several issues at home and had to leave my vehicle with Charles and his crew. In sum, they kept me informed, ensured the issue was fixed, and treated me as a friend. If I'm in Roanoke again and have car problems, I'll be taking my car to Charles!

  Victoria Young
4 months ago
Wonderful people! Helped us get a huge Uhaul out that was stuck in the mud. They go above and beyond for their customers and their community. Wish I could give 100 stars!

  Robert Henritze
7 months ago
By far the best customer service. I called about a bolt i needed off to fix a part on my car. They told me to bring it on in. When i pulled it they were extremely busy and the worker stopped for a moment to help me out! Not even charging a buck he offered to finish the job i started to ensure it was done right. If your looking for quality work by people who really care I definitely recommend checking them out!Service: General repairs & maintenance

  Stephanie Russell
2 months ago
I normally do not like to write reviews about someone behind a keyboard since I can not tell my experience with Charles garage through his contact on his website except getting a quote well I am very disappointed in the work charles has done on my dakota pickup truck I went in with a issue of truck kept cutting off and it took him over 2 weeks to hear from charles and when I did he told me my radiator has a leak and he replaced my plugs wire, distributor cap and he charge me over 900.00 for this work before I could get it home it was empty in gas after he ran it out trying to find out what was wrong with this truck, before I got halfway home the truck cut off on me at the stop light at an intersection on electric road and 2 nice people pushed me to the side of the road to safety , now contacting charles again he brought the truck in and spend another several weeks to find out what was wrong this time he replace the radiator, then the idle air valve and the ignition coil charges over 688.00 for that and after getting this truck the second time stopped down at hardees on hershberger and would not restart charles said I would towed it free of charge no way I feel Charles rip me off and had no intentions on fixing this truck of mine and I will never visit his garage again I have lost complete faith and trust in this business and here is the thing it took a man that is cripple in one leg to come to my house with a set of tools and a hand jack and the fuel pump to fix my truck and tell me all I needed was a fuel pump in which I told charles all the time he did what he wanted and now my truck runs like it suppose to and all I paid him was 150.00 compared to Charles close 1600.00Stephanie Russell

  Jessica King
4 months ago
This is the best place in town. Very honest employee who care and take pride in their work. They don't over charge and we're quick to fit me in

  david dickerson
4 months ago
Service is excellent. Called this morning to get a appointment for inspection later this month, they had me come in right then and I was done in under a hour.. What a great experience

  Jessica Nagel
8 months ago
Owner helped me tow my car and fix my two tires I had popped for half of what I was budgeting for. Really helped turn a horrible situation into a positive one. This was nearly a month ago and the tires are still doing great (he gave me a deal on used ones). Did all of this in one day, in the mid afternoon. This is a man who cares about his customers and takes pride in his work.Plus his waiting area had refreshments & is very cozy. 10/10 service.Picture is one of the tires after 1 month of use.

  C. Worker
7 months ago
Charles and his guys have fixed a couple different vehicles for me. They have given me great service. They have also worked me in a couple of times, and even stayed late to make sure I got my vehicle back. I highly recommend them.

  Spencer R Richardson
a year ago
Charles and his employees did an awesome job as always! Not only was it done promptly and in the time period he told me he went above and beyond and save me a decent amount of money compared to if I took it somewhere else. Great job and I recommend anybody use them for any of your Automotive needs because you're not going to get a more fair and hard-working group.Services: Exhaust, Auto power window repair, Vehicle safety inspection

  Tate Reaves
5 months ago
My car was brought in for a bad fuel pump and I asked him to change the fuel filter. My car has had hard time starting ever since I picked it up, which was not an issue prior. Now somehow I get only 120 miles per tank. Supper sus. They charged me an arm and a leg. Didn t change the fuel filter and despite having new fuel lines and a new fuel i hector. They said they applied a new fuel pump my car is worst off. Riddle me fraud

  Deena Griffith
9 months ago
Charles is a man of his word. Not only was my car done right the first time but at a great price beating all other car shops in town by far! I will be trusting these guys for all my car needs! I highly recommend this shop!Service: A/C installation & repairService: A/C installation & repair

  Amanda Ellis
5 months ago
My workplace sends all of our vans here for service and issues. We always receive timely and straight-forward service. Thank you guys!Services: Tires, General repairs & maintenance, Auto brake repair, Vehicle Inspection, Special vehicle towing, BrakesServices: Tires, General repairs & maintenance, Auto brake repair, Vehicle Inspection, Special vehicle towing, Brakes

  Mirva Oman
2 weeks ago
Great service at great prices was able to help me out the same day friendly staff thank youAdo

  Victoria Stevens
8 months ago
Ever since I've known Charles, he has always helped out the best he could. Had to get my car towed and Steve was really great, dependable, and on point. I wouldn't trust anywhere else to take my vehicle.

  Michael Bowman
6 months ago
The staff were kind and extremely helpful. They even stayed over hours to help fix my cars issue. Would definitely recommend this shop.

  Samantha Flick
a year ago
Great place and great people! They worked me in last minute and managed to get my Betty White car up and running and back on the road in just a few hours. Super reasonable and great prices!! The workers were super informative about the issues with my car and took the time to bring me out and show me the issues. They didn t surprise me with a giant bill and actually ended up being cheaper than the estimate. 10/10 would recommend.Services: Tires, General repairs & maintenance

  soccer fgt
4 months ago
Wonderful service, always went out of their way for me, friendly personal, great prices, fast and I mean fast work.

  Rob L
a year ago
I recently purchased a high mileage vehicle which supposedly had the engine rebuilt before I purchased it. I shopped around when the engine failed and came across Charles at Affordable and Dependable Auto Service. They replaced my engine and did a phenomenal job repairing the car which had so much noise and loose front-end parts. The car runs like new, and he didn't break my bank. Thank you for doing a great job!Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair

  C Spencer
7 months ago
Charles runs this shop with a group fine people providing great service at a fair price. Reminds me of a small town shop that knows their trade and treats people with kindness and honesty. Stop by and say hi.

  Danny Cox
a year ago
I have several vehicles and have had all of them serviced here. It s hard to find a reliable as well as fair priced mechanic. Period. Charles is that and more. They communicate with me. Take care of my vehicles as well as some other vehicles I have taken there. Thank you A and D. When I have a issue this is who I call no question. I appreciate you guys. Danny CServices: Exhaust, General repairs & maintenance, Battery

  Tesha Strickland
5 months ago
They got me in and out , they are the best in the Roanoke area. Check them out AnD towing also if your car breaks down , they got you covered.

  Miguel Flores
9 months ago
Amazing service. Great staff. Quick to give you your car back and they don t overcharge you like these local shops. I will definitely be using their service in the future.

  Keith Smith
3 months ago
These people are all friends on the good reviews.This garage is a joke!!!. It's called freedom of speech

  Melissia Selwyn
7 months ago
My husband and I have used this company for many of our vehicles over the years and we have always gotten great service and great price! I highly recommend!