Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mitchell Lee
3 weeks ago
Make sure you use cash here, if you use a card they'll issue you an electronic refund that will never arrive. Second time's on me but I thought for something so simple it'd be fine... I was wrong.

  Nerio Alberto Gonz�lez
2 months ago
Their staff is the best of them all, they are very helpful and knowledgeable!

  Dan Taylor
2 months ago
Fast service had 2 wipers installed was done fast ,ty

  Jimmy McElroy
3 years ago
Sold me the wrong alternator. I found out the hard way after taking out my old one. They tried to tell me I can't get a refund on parts installed, so I had to push back and tell them it was their fault for selling me the wrong part. The guy told me to bring it in and he'll see what he can do, like they're doing me a favor. Upon bringing in the part, the guy realizes it was definitely the wrong part and starts laughing about it. I guess he doesn't realize how dangerous it is to sell customers wrong car parts.They offered to have the part shipped to their store so I can come pick it up with no car. Uhh I can just order online and have it shipped to my house for cheaper, getting the correct part, and not have to ride my bike.They did give me a refund, and I didn't die from installing the wrong car part and my car blowing up. So there's that at least!This is the 2nd time that's happened to me, and ironically it's car parts I've bought from Advance auto. Definitely not going back again after all thatFolks that are buying car parts from Advance auto. Make sure you thoroughly check the parts and part numbers of your purchases and that matches your vehicle before you leave the store.

  Marshall
4 months ago
My grandfather would turn over in his grave if he knew how much replacement light bulbs were now

  Kacee Ferrell
a year ago
Staff members are wonderful. I went to pick up items to change my oil when a gentleman approached me asking for a ride and for money. One of the staff members noticed I was uncomfortable and asked the man to leave me alone and proceeded to tell other staff members who gathered around me, checked me out and even walked me out to my car. It really made me feel good to see other people look out for me. 100% will recommend this location.

  Chris Wilcox
5 months ago
They have good service but sometimes it takes some time.

  Ronin Roper
11 months ago
Once again, this location showed fantastic customer service and professionalism. Miles kept me from making a costly mistake with my Cadillac. Most Advanced Auto Parts stores i've entered over the years lacked needed customer service, but not this location. Every time i enter this business i'm greeted immediately, and whomever i deal with always goes above and beyond. Thank you again for saving me time and money! Somebody needs to give Miles a raise.....because if i hadn't listened to Miles, i'd be fixing my attempted repair to the tune of $1900! If you're looking for quality parts and service, this particular location is your one stop shop! Thanks again gentleman, and you continue to justify my family's loyalty to your store

  Robert Ricketts
6 years ago
Jedediah "Jed" helped me get the right alternator for my car today. He was VERY courteous and helpful. Rarely, at businesses these days, do I encounter people as friendly and kind as he was to me. I will go out of my way to shop at this location in the future!

  Robert Bolling
2 years ago
Do I need to say much about this place..trust me they got what you in in the automotive market.. and a great selection of after market items.. just get it their..

  Robert Starnes (Jr)
7 months ago
Customer service was good and was able to get a new starter with ease and it was delivered from Advance Auto Warehouse to the store and I was able to pick it up the next morning

  Chris Rucker
a year ago
Never a pleasant experience in this place. Good employees. False advertising one price on the internet and charging over twice what was advertised. Thanks again Advance. The Williamson Road store is probably the lowest performing store in the chain. Poor buying experience for me.

  bowman knows best
a year ago
We were there for a fundraiser for kids. An employee named Kiera told us to move our cars or we wouldn't be allowed back there, while we were packing up to leave because we were blocking a parking space that she wanted... THERE WERE PLENTY OF SPACES OPEN. I would say about 30 open spaces in the lot. We will not do our car washes there ever again. Another lady gave someone a hard time for asking to use the bathroom as well. Not a good experience. I expect better from Advance Auto.

  Maria Martinez
4 months ago
not bad, good customer service....

  Michael Brown
a month ago
Good people always helpful

  Tonya Black
7 months ago
Ordered online and by the time got to start was ready and everybody was really friendly great experience

  Stashe Mccauley
a year ago
They got kids working that only know computers and not how your vehicle operates or breaks down. I hate to say is all they know is insert the key, start the car and go. I am sooo disappointed in my last visit..

  Jeana Fowler
a year ago
Great! The lady that helped me knew exactly where the item was I needed and had me with an associate ready to check out within minutes. I joked with the general manager as he did the check out helping his team!! Great people and great service!!!

  Alex Jones
2 years ago
They are very nice and you really feel like your welcome there

  Christopher West
3 years ago
Jake was phenomenal. He assisted my mother with a car battery issue. It is personnel like Jake that keep this location in business. A shout out to Shelly as well. She is an incredible manager and wonderful example to her staff. They both went above and beyond our expectations and we cannot thank them enough. Customer for life.

  Jordan Rodgers
a year ago
Shane behind the counter was extremely helpful. He found everything that I needed for me and gave great customer service. Will definitely come back here

  Melissa Dunn
a year ago
This place is just unreal. You order online and you go in to pick it up and you have to stand there and wait forever to even see an employee and then they start helping someone that had come in after you . This is the second time this has happened so frustrating.

  Angela Wood
2 years ago
Super huge shout out to Chelsea! She took my husband's call and was very polite and helped him very efficiency find the part we needed. She was quick and courteous making locating the part easy!

  Tammy Fink
a year ago
It was great servers for me but the man that work there name Shane he put a batter in my car pooring down rain and didn't even have the right tool on his tool cart took him about 45 min i give the man a big thank you shane for your time and help.

  Jason Morgan
a year ago
I have been to this location multiple time and the service there is very consistent. Helpful Staff . Keep up the good work

  Laurie LaMay
4 years ago
I was visiting family for Thanksgiving. I stopped at this advance auto for a quart of oil before traveling 500 miles back home and the employee got a little angry because I ask him if he could put the oil in my car for me. He didn't want to go out in the cold weather to do it. I even have him a tip for helping me. I'm glad that I don't live in Va some people are rude.

  Sanderson Sisters CAROLE
5 years ago
The cashier was a great help even when she suggested that Walmart was cheaper for one of the items I was looking for. But she was truly amazing. She was able to find the item I needed in the back of the store and she was able to help us find the correct lug nuts I needed for the vehicle

  Tash Damankah
6 years ago
The people there are always helpful in getting you what you need. They also are quite fast with service as well like when you need to check something on my car using there free diagnosis device and also they can check the amount of life left in your battery before you go shelling out $100 on a battery. When you think it's the battery have them check it because it very well could be your connection at the terminals that's causing you not to get enough juice such as corrosion.

  Scott Rose
2 years ago
I went for a very specific item they had only one it was taking the guy forever to find what I was I was getting ready to walk out the guy comes back with multiple options better then what I came in for he turned a fifteen dollar sale into a 70+ dollar sale in moments great job very happy

  Will
2 years ago
Why is it that when there is a delivery the Advance Auto employee's always park at the front door. Not in a parking space blocking part of the roadway in the parking lot. The parking lot is big why can't they just find a close spot like everyone else. I went in just to ask a question and waited for at least 5 minutes. There were two on the counter with customers and I could see two in the back. One of the employees called for someone to come out but I guess they were laughing to loud.