Volvo of Richmond

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Jones
a week ago
Exceptional Service from Daniel at Volvo of Richmond which made for a Remarkable Car Buying ExperienceI recently had the pleasure of working with Daniel at Volvo of Richmond and I couldn t be more impressed with his professionalism and dedication to customer satisfaction. From the moment I stepped onto the lot, Daniel greeted me with a warm smile and genuine enthusiasm. He listened attentively to my needs and preferences, guiding me through the car-buying process with expertise and patience.Daniel s knowledge of the vehicles was remarkable, and he was able to answer all of my questions with confidence and clarity. He took the time to understand my budget and requirements, ensuring that I found the perfect car for my needs. His honesty and transparency throughout the negotiation process were greatly appreciated, and I never felt pressured or rushed into making a decision.What truly set Daniel apart was his exceptional customer service. He went above and beyond to accommodate my negotiation needs and, even helped started finalizing the paperwork and ensure that I drove away in my new car with a smile on my face. His professionalism, friendliness, and dedication to providing a positive car-buying experience are truly commendable.Thanks to Daniel s expertise and guidance, I am now the proud owner of a fantastic 2021 Lexus UX that meets all of my needs. I would highly recommend Daniel to anyone in search of a new car. His commitment to excellence and outstanding customer service make him a true asset to Volvo of Richmond. Thank you, Daniel, for making my car-buying experience a truly memorable one!

  Julia Salo
a week ago
Mr. So was very knowledgeable, personable & efficient. It was a great experience. Mr. So builds long term customer relationships so it adds to the customers feeling of security & comfort. Thanks Samy!

  Gene Hite
3 weeks ago
Awesome experience and great customer service starting with Mr. Darryl Buck. He made the process easy and was there to answer all of our questions every time. He was the reason we are now driving a lovely XC90. I had no idea that it would be this seamless and somehow Mr. Buck and his team got it done. We are truly grateful that he and his team stayed late to take care of us. The Best Car Buying experience I Have Ever Had. Great Job and Highly Recommended! The thing about good customer service is that when you receive it you go back for more. I asked my salesman Mr. Buck if he could find me a pick up truck and he delivered quicker than I had expected at my price point and mileage request. A cool 2017 Dodge Ram Bighorn. Cool sleek and well kept. The service department is spectacular as well. Clean area, great communication, professional and courteous! These folks really have their business in order! Don't take my word for it GO FIND OUT FOR YOURSELVES!

  Dennis Bowne
a month ago
Highly recommend Volvo Richmond. I ve purchased 2 vehicles there in the last year, and both times they made the process simple and low stress. Our salesperson Adam took time to listen to what we wanted, look for the right match, and get us into exactly what we needed. All of the team members we ve worked with, from finance to service, go the extra mile. That combination of highly attentive and patient is hard to find. The car buying process is not always something you look forward to, but we ve legitimately enjoyed working with Haley Volvo Richmond.

  Peter Moog
a week ago
We just purchased our first Volvo. Our experience has been exceptional. We found the car online and called ahead. The sales manager met us and handed us over to our sales person Darryl. We looked the XC40. Turned out we had a choice of gas or EV. After driving both we chose the EV version. We are so excited about the car.The service here has been great and super easy. No pressure tactics or add ons. Theyask what we needed anything and if we had any questions about the car.This is the way car buying should be. I would recommend coming to Volvo Richmond, should you need a new or used vehicle.P.M.

  Alisson Klaiber
3 months ago
We had a fantastic experience buying a new to us XC90 Rdesign. Great inventory of new cars, but we liked this one. We worked with Daniel and Steve who made the whole experience a joy.

  Kristine Sweeney
2 months ago
We went to purchase an additional vehicle. We had a car in mind prior to arriving. Daniel helped us - he was fantastic. He was not pushy or aggressive in his salesmanship. We test drove the car and loved it. Daniel was friendly and it was easy to discuss any questions we had with him. Ended up purchasing it the car the process was easy and quick. They were not pushy about the add ons available when we stated we did not want any they did not continue to ask which was so nice! We will definitely be back if we need another vehicle.

  Jeff Edmondson
10 months ago
I started my buying process with Volvo of Richmond by reaching out online. Daniel and Cole helped me get the exact car I wanted and it was all done via text messaging and email! When I arrived at the dealership to pick up the car the next day, Daniel had all of the paperwork ready to go, provided a thorough review of the car s features, and even helped me setup the infotainment! The deal that Ryan, the finance manager, presented on paper was exactly what Cole and Daniel provided by email without any high pressure up sells and the whole process was finished in less than an hour. It was a pleasure to work with whole team to get my beautiful new XC90! Thank you Volvo of Richmond!

  Hung Do
2 weeks ago
Highly Recommend!!! Samy and Steve were wonderful to work with. We looked at a couple cars and were very happy with what we purchased. They were attentive and patient throughout the whole process. Definitely will come back when we are in the market for another vehicle.

  Rick Plautz
3 months ago
Daniel was a great salesman - very patient, open and transparent about the paperwork involved. He even got his manager to approve letting me test drive the car overnight to get used to it! Totally helped me make the decision. It was a Subaru, not even part of their dealership and they treated me like it was part of their typical offerings. Great experience.

  barry vineberg
a month ago
We were traveling from Florida to NJ when the SRS Air Bag light went on. We were near the Haley Volvo of Richmond They were incredible. They immediately took the car in for service and promised we would get top priority to get us back on the road. Ethan and Heidi were fantastic.

  Felicia P
a month ago
*UPDATE* Awesome work and attention to detail and customer needs. I needed work done on my XC60. Heidi W. is one of the best. She made sure paperwork , costs etc were accurate and remained in constant contact. And Mark - he is an all around professional who actually cares about his craft. He found damage that 2 other Volvo dealerships and a certified collision center did not. I can t thank this group of people enough!!This location should be the example of what it means to have exceptional all around customer focus. Cristina, sales manager, handled my needs immediately!!! I mean within days she had my in the dealership. Upon arriving, Daniel K. was a breath of fresh air. Daniel was informative without being judgy or pushy and he remained professional as well as patient and helpful. Huge shout out to Ryan as well This location is clean and welcoming!! I have no concerns about continuing my service and future vehicle needs here!Thanks all for an easy breezy (almost!) experience!!!

  David Nelson
5 months ago
Great experience with the sales and service team! If I could give more than 5 stars I would! They have all, especially Bucky, bent over backwards to service and repair our car. And the Volvo company takes pride in and stands behind their products. Their attention to detail and quality creates in us a real sense of loyalty. From our vantage point you can t go wrong dealing with Volvo and specifically with Volvo of Richmond.

  Keisha Dillard
3 months ago
Daniel Kutcher has been a dream to work with in helping me find and buy my new car! I can t say enough great things about him. He s professional, personable, and I never felt pressured. If you re looking to buy a new car, call Daniel with Volvo Richmond! He s awesome!

  Lucy Lee
4 months ago
Daniel was professional, thoughtful, and patient helping us navigate the purchase of our vehicle. His responsiveness and good communication was immensely helpful and would highly recommend him and his team at Volvo! We would go back to him everytime.

  Storke Funeral_DB
a month ago
This is my third Volvo purchase with Volvo of Richmond. Unfortunately, the first two were involved in accidents. Can't say enough about the safety and strength of a Volvo. Today we came in and met with Daniel Kutcher. He was absolutely awesome to deal with and we were driving away with our XC90 in under two hours. Thanks Daniel.

  Katy Elia
8 months ago
Love my new Honda Pilot that Samy sold me from Volvo of Richmond. Samy was amazing to work with. He was very upfront and honest. This vehicle was actually at another location and they had this transferred to their store so I could look at it within 24 hours. I highly recommend this dealership and would definitely buy another vehicle from them.

  Terry Lee
3 months ago
Don t buy a Volvo especially not from these people. Nice cars until things go wrong which on my 4 month old car they do frequently. Can not get it serviced in a timely manner, poor customer service. Car locks stopped working and they said I can drop it off with no loaner and no estimate on how long it will take. Just paid $75k for a paperweight. Lexus and BMW would never treat their customers like this.

  Haley Driscoll
6 months ago
Samy made our car buying process so easy and fairly quick! We got a good value for our trade and drove away in an amazing vehicle. Haley Volvo had a great stock of well kept vehicles (along with some wonderful brand new models!) so we had plenty to choose from. Very satisfied!

  Whitney White
4 months ago
As much as it hates me to write this review, I feel this may be the only way improvement is made. The Volvo of Richmond sales team is wonderful. The service department is awful. The difference in the sales experience and the service experience is jarring, I feel betrayed and victim to a bait and switch. My customer service experience with the service department is no where near the level of excellence the Volvo brand promises. Anytime you need to speak with the service department, expect to call 3+ times before speaking with someone. Expect to find out about service accommodations from other customers, or the sales team, but NOT THE SERVICE DEPARTMENT. I was at Volvo for a major service that would have had me wait for 4+ hours. The service advisor did not inform me that I had the option to utilize a shuttle service that would take me home and pick me back up once the service was completed. I only found that out by the sales team and by an experienced Volvo of Richmond service customer who sat next to me. (What else are you not telling me?) He and I, along with another woman waiting for her car to be serviced, commiserated on our disappointing Volvo of Richmond service experiences. A customer recommended trying the Volvo Midlothian service center. I will take his advice and hope that the Volvo brand can regain my trust.

  Paige McManus
a month ago
I had a great experience here. It was a pleasure to work with Daniel Kutcher. He listened to what I was looking for, was straightforward and easy to work with, and was very helpful. I would definitely recommend Volvo of Richmond and Daniel.

  Steven Minor
2 months ago
I received a phone call apologizing for the service recently. Volvo updated the appointment and was able to get me in a lot sooner, and the appointment went well. I'm happy they reached out, and I am really hoping things will continue to be improved going forward. The biggest thing is communication, so customers know what to expect and can plan accordingly. Hopefully, this continues for future appointments. Thank you for reaching out and making things right.I was debating selling my Volvo because of the terrible customer service received at other Volvo locations. Even the purchase experience was horrendous, where I purchased. I recently moved to Richmond and decided to try Volvo of Richmond. Shad has been there for me on multiple occasions. He is an amazing service representative. He has gone above and beyond. I can not say enough about his service. I have had 2 instances where I had to come in unplanned and he accommodated me and made sure every thing was good himself before returning the vehicle to me. Thank You! for being someone I can trust, and always being polite and professional. (Shad is no longer with the dealership).

  Marie Bonnell
3 months ago
Awesome customer experience Darryl Buck was an amazing salesman! Everyone on his team was helpful and easy to work with! They take great care of you!

  Zachary Smart
3 months ago
My fianc� and myself had the incredible opportunity to speak with the front end sales department on 01/13/2024, and we fell in love with absolutely everything almost immediately. Everyone on site seemed not only happy, but extremely non-predatory in just about every way. Compared to almost every car buying experience my lady and myself have ever had, this one was all but the most extreme of opposites. Readily available snacks with Jennifer at the front making us feel warm and welcome. If I could remember to name every person by title, I would, but I met so many incredible people that I don't know if I COULD remember all of them if I tried. I learned of new books to check out, talked to other incredible clients on site, and my lady and myself fell in love with how this store was operated. Haley group not only seems to treat everyone like family, but almost like royalty. We had every single one of our fears abated, pictures and updates of the car we were shopping for, and even had the chance to help them secure another sale in the day! I felt not only invited, but like I could have held conversation with anyone on site for hours. The "two beers and a puppy" test was not only passed, but with aces across the board. I'd trust everyone there with said test, and I feel like I almost need to work on MY personality more after having visited these folks. Y'all need to stop by and talk to Steve/Wade and all the other incredible people. The entire sales crew from Saturday, January 13th deserves the HIGHEST of praises. Consider this a complimentary extra star, bringing us to a 6/5. Couldn't ask for more, and we're extremely excited to have the opportunity to pick up our new car tomorrow.With love,The Smart Family <3

  B M
6 months ago
Adam and the Volvo Richmond team are so great. I went in to sell a vehicle, and they ended up having exactly what I wanted to purchase. I love my xc40. The office smelled fantastic, it was clean, and all the employees were so helpful. Adam made sure everything went smoothly and was knowledgeable about the Volvo I was buying. I highly recommend stopping here before you make your next car purchase.

  James Monteria
8 months ago
Great car! Great Service! Great deal!Samy at Volvo of Richmond did a great job presenting and ultimately selling my wife and I a great car!

  Noah Isreal
3 months ago
Had a terrible experience first Volvo of Richmond put a bad part on vehicle a master cylinder, brake going down to floor, they vehicle is ready waited to be replaced, nope had to come back a week later nothing done. Then told me a needed a ABS MODULE, this what was needed all the time, my miso was I paid thinking service was right, now they want more money, not happening, if I was a Caucasian man things I know would have been better. These people are out for money, no care or respect for customers. This is the worst.

  thomas Sullivan
2 months ago
Well here we go again. Last time we had our car in this location for work to be done, they kept it 3 months. The issue wasn't that they had it 3 months, It was the lack of communication reporting back to us what was going on and lack of information.Ok maybe a one off. New to the area and maybe not understanding the new place we are going to.Fast forward now 3 months. We leave a message to have our call brought in for service as the car is telling us it needs service. Volvo of Richmond is calling to have our car come in for service.We leave a message on Wednesday last week. SILENCE again....Really. how does this place function at all. I spoke to the GM last time and the he said it was a training issue. Well still waiting for a call back 5 days later.

  Mason Carrington
5 months ago
Darryl was an excellent sales manager to work with. He made the process easy and transparent. Volvo Richmond is a great place to purchase a vehicle. I highly recommend it.

  Teresa Given
9 months ago
We had a terrific experience at Volvo of Richmond. In the service department, Shad took great care of us and explained clearly all of the work that was done during a routine service check. We had purchased the car from some friends and did not understand many of the great features of the car. Wade very patiently spent a considerable amount of time helping me understand the many options and settings of the car and how they might best help us. It was a very positive experience.