Volvo Cars Richmond Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon M
2 months ago
The Service Dept at this dealership is the BEST! My hubby and I were in route to Arlington Virginia from North Carolina when just outside Richmond we got a lag bolt pierced through our front left tire. Our Volvo has larger than normal tires so the typical tire repair places were not an option. So we googled Volvo dealerships in the area and limped our way to this dealership. We did not have an appointment but the Service Dept staff fit us in anyway. They calmed us down assuring us one way or another they would get us taken care of and back on the road that day. Their waiting area in their showroom was nice and bright with spring water, coffee station and workstations - and clean bathrooms nearby. Ethan Stein in Service kept us well informed while we waited as to the status of our tire - did we need a new one or can our existing one be repaired once the bolt is removed. We ended up waiting less than 2 hours with our tire being expertly repaired by one of their service techs. Ethan even made sure our car was washed and vacuumed before we left! Amazing customer service and a super friendly staff in this department. They were slammed with appointments that day but still treated us with kindness and professionalism. If you live in the Richmond area and own a Volvo, I highly recommend this dealership s Service Dept. What could have been a huge delay in our business trip turned out to only be a short inconvenience thanks to Ethan and the Service Team! Thank you all for your help!

  Jennie Reed Romero
2 months ago
Stopped by for a dashboard indicator light. Even as a walk-in, I was welcomed and my car serviced. Departed with no dashboard lights and feeling so positive about my decision to drop in.

  Lawrence Wood
3 months ago
Great system here, better than other Volvo dealers I've been to.

  Cristian Romero
11 months ago
Service there is amazing . People are kind, and they care for you and your car.Labor is fast and reliable, call them or just stop by. They will be happy to help you.

  lynn wright
9 months ago
I was traveling from out of state and had a problem with my car. Shad the Service Advisor took care of my problem. Shad was soprofessional and caring. This company is really good. I highly recommend them.Service: TiresService: Tires

  Ed Lawrence
a year ago
They wanted to charge me a small fortune again for work that wasn't done right the first time. I paid an arm and a leg to have a major leak in my sunroof fixed; however, only half of the problem was corrected. I'm still left with a water-logged front passenger side footwell which I brought to Bucky's attention. Rather than owning up to the fact they didn't complete the repairs initially, he shifted the blame to another shop for a so-called damaged plug.This place is a den of thieves.

  shelly pinder
a year ago
Volvo Cars Richmond service Center amazing service the kindness shown and the constant communication in bringing my 2017 Mitsubishi Outlander in for service Khalilullah texted me throughout the whole process and made sure I was able to get to work while my car was serviced and advised me when the work was done that I would be taken care of to pick up my vehicle y all gonna make me get a Volvo next. A1 service would recommend to anyone

  Gardner Phillips
11 months ago
Staff always helpful friendly courteous

  LeMuria Bunting
a year ago
Fair rates and friendly staff