Toney's Muffler Shop
4.7 (294)
3118 Broad Rock Blvd, Richmond, VA 23224
(804) 231-6063
toneysmufflershop.com
Claimed
Service options
- In-store pickup
Introduction
Toney's Muffler Shop is a reputable auto repair shop located in Richmond, VA, specializing in muffler repairs and exhaust services. They offer a range of services, including in-store pickup, wheelchair accessible parking, and accept various payment methods like credit cards and NFC mobile payments.
Services offered: Muffler shop, Auto repair shop, Brake shop.
Toney's Muffler Shop Reviews Summary
Pros
- Efficient and speedy service, with customers often getting in and out in under 2 hours.
- Reasonable and fair pricing for excellent quality work, saving customers significant amounts compared to other shops.
- Highly skilled and friendly personnel, providing top-notch customer service and a welcoming atmosphere.
- Ability to handle a variety of muffler issues promptly, with many customers praising the quick turnaround time and professionalism.
Cons
- Occasional delays in service due to high demand, leading to first-come, first-served basis and potential wait times.
- Issues with follow-up services, as some customers reported having to return for additional work shortly after initial repairs.
Suggestion
Consider implementing an appointment system to better manage customer expectations and reduce wait times. Ensure thorough quality checks to minimize the need for return visits.
Positive Words
Excellent, great, friendly, fast, professional, affordable, highly recommend, top-notch.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tanja
2 weeks ago
Very pleased with the exhaust repair, the service speed, and personnel at the shop. Had no appointment, just called before and got in and out under 2 hrs. And all that at a very fair price. Highly recommend these guys!
Lawrence Robinson
a week ago
This is a great affordable muffler place that does great work. I've been coming to this place for years. They have worked on several of my vehicles and always did a great job.
M Kennedy
3 weeks ago
Excellent service and great rates. Failed my state inspection because of a rusted exhaust flange and they cut it out and welded in a fix in no time. Highly recommend them for any muffler issues.
Olufemi Obembe
4 months ago
I am so happy to have patronized Toney's muffler. I had 2 issues with my muffler, the front section had a leak and needed to be replaced, while the back section was loosened and was dangling and needed to be tightened. The first shop I went to around Midlothian Tpke, charged me $650 to fix the back section and $600 to fix the front section. Not only that, he demanded for cash payment. I thought of waiting till my next pay-day so that I can go back to fix it, but I accidentally saw Toney's muffler accepting credit cards. So I approached them, and surprisingly, they fixed the back loosened end for free while the front leak was fixed for $530. So Toney's muffler saved me $750. They also did a great job and accepted my credit card payment. Kudos to Toney's muffler.
Michael
a month ago
Quality service. Highly recommend checking them out. Fixed my muffler issue within an hour at a reasonable price.
Jermaine Jenkins
2 days ago
They Do Dam Good Work And I Would Go T9 Them Again For Sure
Kyara Williams
6 months ago
Someone stole my boyfriends catalytic converter when I parked his truck downtown. I called and had it fixed in less than 24-hours! Friendly, Fast and Professional. i would give 100 stars if I could!
Kimberly Terlap
8 months ago
A+++++++! If I could give more than 5 stars for this shop, I would. Pat not only was helpful on the phone during my initial call, but when I went into the shop, they were fast to service and though my issue was minor it still took up their time and they charged me so minimally. And I truck drove from there quiet as a Caddy!
Travelin Boomer
8 months ago
This shop is top notch. Pat and his guys had my vehicle inspected and a quote generated in less than 20 minutes and I was out the door with vehicle repaired in less than an hour. Also like to thank my friend Fred for referring me to them.Service: ExhaustService: Exhaust
That 92 OBS
6 years ago
Really nice and helpful people. I had to do a complete exhaust system and I paid what they quoted me. I was out in under a hour with quality work. I recommend you come here for you exhaust needs. I will be returning when I need my exhaust done.
Aleks jus Garnys
a year ago
This place took me by surprise! Brought my truck around lunch time, but was told that they have like 5 cars to work in before They could get to mine, so I left my keys and phone number so they would call me with the quote. Two hours later they called me with a very reasonable quote which I agreed too. So I was told to come pick up my truck in an hour! While new exhaust line was run front to back! Great, quick and reasonable priced service!
Matthew Wright
a year ago
Top quality work every single time. Reasonable prices. Great people. Top-notch welders on the job...I've been coming here for many, many years. My own father, a retired mechanic, had been coming here (and still does) to have various kinds of exhaust work done long, long before I was told about Toney's...I recommend Toney's not just 100%, but 10,000%!!
Theresa Bouffard
a year ago
Great customer service. Took our Chevy 2 Nova in for exhaust work. Team worked together and got it done! Was in and out in a matter of no time! Very well experienced team here at Toney's highly recommend and wish I had known about this place sooner !Service: ExhaustService: Exhaust
Wes InRichmond
6 years ago
Great Service! Great Quality! Great Prices! FAST!. In and out in under an hour. Muffler repaired and Camry passed inspection SAME DAY!! GO TO TONEY'S Muffler for the best in Richmond ! Just off Chippenham Hwy.Sincerely, Tars A. Squeelin
Jason Brown
10 months ago
I called these guys on a Friday at 2 pm because my muffler had come completely loose and was sounding horrible. They had me stop in, then had my replacement muffler in stock, welded it up and sent me home before 5 pm for less than $150!DEFINITELY RECOMMEND!!!
Carlton Oliver
3 years ago
They did a great job and pricing was affordable for what I got. They are first come first serve and fill up quickly, so get there early
CJ
9 months ago
First come first serve, got there early like previous reviewers suggested. The flowmaster I brought was the wrong side, I got a call suggesting what else I could do to reach the sound I was going for, and it worked out. It was busy, but I was serviced same day.
Savion B
3 years ago
Very impressed with the sound of our 4.6 V8's sound, after getting a glass pack installed to replace the previous muffler, it sounds gorgeous, and was very affordable especially in comparison to other shops in RVA
Shawn Dalton
5 years ago
No bells or whistles here. Just plain great service. They are first come, first serve so I do recommend getting there early as they may fill up quickly but it is well worth the wait!!
Carolyn Szwarc
a year ago
I had to come back to have the gaskets replaced after 3 weeks of them putting on a new tail pipe. Even though they did the work I had to pay for the new gaskets. They were fast and the job only took 20 minutes, but I think they should have guaranteed their work.
Nathan Crosby
9 months ago
Very Unprofessional!! Went to see if I could get my muffler looked at, the guy behind the register who i assume was the owner didn't want to acknowledge me, then when he finally started to talk not once tried to conduct business while he was playing mobile games on his phone. Walked out since he wasn't trying to help me out. Don't waste your time take your car elsewhere.
John Worshaim
a year ago
Toney s Muffler Shop doesn t look like much on the outside but they have some pretty friendly people on the inside. I was told to come in after 1:30 and they almost immediately started welding my mufflers. If you re looking for same day service this is the spot to do it at!
Shannon Davis
2 years ago
1st time coming to these guys, I m so glad I did. Very honest ppl, the lady that runs the front desk is awesome! With keeping track of all the cars that pull in & they serve you accordingly. Got my car in & out! I am so pleased with the service I got. I will return & refer anyone to this place. Prices are great ! Get there early as possible 1st come 1st serve..Service: Exhaust
Brandon Smith
a year ago
Wanted to add a muffler to my 2000 Chevy Tahoe. They were able to get this done at a very reasonable price. I'm happy with their service and prices and will definitely be taking my other vehicle here.Service: ExhaustService: Exhaust
Jessie Jess
4 weeks ago
Great work, fast, and fair price
DJ Snickerrzz
a year ago
Great service, I was in and out in no time unlike other places that put me on a waiting list that was days or weeks away I highly recommend these guys if you're in a crunch or not to get your exhaust needs or maybe some other stuff done.Service: ExhaustService: Exhaust
Chuck Carter
4 months ago
They know how to take care of your classic Mustangs !! Chuck Carter
Noor
a year ago
Fast & Friendly service! Great folks who work there and they did such a great job with my exhaust tips, I will return for service to my vehicle!Service: ExhaustService: Exhaust
D Wright
6 years ago
I read reviews online and was not only impress but eager to do business with them. However, due to them having only one mechanic (who don't have a set time for coming in to work) I wasn't able to experience their work to leave a review regarding repairs. My review is in regards to the customer service I experienced.Although the workers seem very knowledgeable of what they're doing (after placing my truck on the lift). They only have one mechanic who didn't offer me an appointment after waiting two weeks. Every time I would call, he would just say check back in with me next week. Call the following week and he would say the same thing, yet he still didn't offer me an appointment for the next week. That's not good!!Since, my business didn't feel wanted/welcomed there I went elsewhere. Female rep at front desk was nice and friendly, workers seem to know what they're doing. However, I would recommend them to hire another reliable mechanic or have the mechanic set appointments for customers, since they don't seem to have a system in place for customers.
shakiera philippe
4 years ago
I don t normally write reviews. You literally have to have been the best or worst experience I ve ever had for me to write a review. I m happy to say Toney s is hands down the best experience I ve had with a mechanic shop. The check engine light came on for my 2010 Nissan Cube. I took it to one of those auto stores to have the diagnostic ran, they said could be this could be that but you have to go to a mechanic. So I took it to one of those well known chains/franchises and they said it was both oxygen sensors that needed to be replaced and quoted me 600 bucks for the repair (parts not included in that price). I went to get said parts and then ended up going to a different place because everyone told me 600 was extremely high. The second place hooked my car up for another diagnostic machine and said it s the catalytic converter, they think, and referred me to another place. They charged me 65 bucks for a two minute diagnostic. Upon returning the sensors to the auto parts store they lady in the store recommended Toney s saying they are a honest and reputable business. I have to say they did not disappoint! They checked my car, explained what the results of the diagnostic meant and then reviewed options with me. No sales pressure to do business with them and even encouraged me to check prices with others and exhaust all the cheaper options first. I loved the entire experience. Oh! And they didn t charge me a single penny for the diagnostic. If what they suggested doesn t fix the car, I ll happily be back to have the converter replaced by them, they were awesome!