Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brett P
10 months ago
ORI is the best 4x4 shop in and around Richmond, VA. The owner Joe is top notch and he has been a part of that industry his whole life in some way, shape, or form. That amount of experience is hard to find, and it shows in everything he does! I just recently had my third truck in his shop, for the usual suspension upgrades and tires. If he ever closes that shop, I will have to start doing my own work... Because trusting somebody to do a job that important, isn't an easy decision to make unless it's Joe at Off Road Innovations!!
Jamie McGann
5 years ago
I have taken my Jeep to Joe and Will multiple times and always very pleased with the work. On a few occasions the solution needed was non-standard and they exceeded my requirements with a creative approach. If you need vehicle work done right, ORI Richmond is your shop. They will have my future business. Excellent customer service.
J Brannan
2 years ago
I chose ORI to do the lift/level, new tires and wheel alignment on my 2015 RAM pickup. The owner is very knowledgeable knowing exactly what would fit my truck for the look I was going for, at a descent price. They were also able to do the job complete as other companies couldn't do the wheel alignment??? Who installs tires and can't do an alignment??? I guess that's one of those things you have to ask first now. There was a little bit of a waiting period to get my truck in the shop, but it was started and completed exactly as scheduled.I have already recommended this place to friends and family. Now you should check them out.
M_E_T_ 5
4 years ago
Good work. Definitely recommend. Joe is very punctual with calling back.
John SWEAT
6 years ago
Joe has helped me out with parts and solving issues with my Jeep. They are very knowledgeable and always willing to help. I will not use another off road shop if possible. Off road innovations has my business.
Lee Baird
5 years ago
I put a leveling kit on my F150. You have to pay to play and I outgrew big trucks and big tires in my teens and 20 s. However, I m not content with a cookie cutter truck so I needed mine to be a little different. I went to ORI because once my truck was leveled it dwarfed my Firestone all terrains. I had in mind exactly what I wanted and found some great prices but what I couldn t find was expertise. There wasn t a single chain tire shop in Richmond that could tell me how big I could go on tire to fill the wheel well without stressing the drive train or having any rub. I found that EXPERTISE at ORI. two things happened, first, with absolute confidence the young guy running the shop told me he could fill the wheel well with no rub or he would pay for the tires. Second, he talked me into the newest Nitto series of AT tires and while I wasn t crazy about the price or track record of Nitto he assured me their formula and quality had improved so much that they would back the tire with a 40,000 mile tread warranty. The truck looked amazing, drove like a champ, no rub and here just over 4 years later I m still on those Nittos with regular rotation. I m in the market for a new truck in the next 8 months. I will be back!
Dwayne Martin
6 years ago
Great place. They know their stuff. I have used them several times and never had to call them with a problem. Their prices are actually a bit cheaper then average for the Richmond Market
Michael b. (Mike)
5 years ago
Dealing with Off-Road Innovations for over a decade they have exactly what you need or they can order it very fair prices wonderful staff and when they tell you that that is the price that is the price that you pay were they make it right I've only had one mix up one and one order of parts in over a decade I can't say enough great things about them
Charles Barnett
2 years ago
I would NEVER deal with them because of their negative reputation i have heard from so many and the information they gave me about having something done to my truck, I checked on and they were not telling me the truth ..
Marco Verdone
3 years ago
Very happy with service and quality of work, my new Ranch Hand grille guard looks awesome!
B L
8 years ago
Poor customer service, man answered phone had no knowledge of the parts asked about or the ones being sold. Rude and not a company I will ever choose to deal with. any other truck shop in richmond will earn my business before this company Ever will!
Crystal LaVoie
5 years ago
Absolutely the best! Great customer service and prices! go see Joe!
Michael Carter
5 years ago
Great Company and People! They have lifted several trucks for me and I have been happy with every one!
Jeff Jeter
4 years ago
Joe is a super nice guy and very knowledgeable.
John Thompson
4 years ago
Good Joe is a very nice man knows his stuff
Cassi Anderson
4 years ago
Very friendly staff and even when they are busy, they will still try to take care of you.
Jason Wooddy
5 years ago
Love the owner, Joe knows his stuff
Joe Covington
6 years ago
Best customer service and really great work
Tony LaVoie
4 years ago
Thanks for the lift kit Joe!
Tom Sanders
2 years ago
Top notch all the time
John A Brown
5 years ago
Love it.
T Jones
5 years ago
There prices are way to high
T Harper
5 years ago
Ok
Tequita J
5 years ago
Cool place