Moore Cadillac Richmond

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott S
a month ago
Excellent communication and admirable business practices. It s was a pleasure working with Luke and team on my new vehicle purchase. Luke was very responsive and thorough. He guided me every step of the way and was available for all of my questions.I ve bought many cars over the years and this was the smoothest transaction yet! Thank you Moore Cadillac.

  K Walker
a month ago
This was one of the best service experiences I ve had at a dealership. Mr Alex Willie was ready for me before I got out of my car. He was kind, polite and attentiveness. The service was incredibly fast. The rest of the staff was kind as well.

  LEE KING PURP TURNER
2 months ago
5-star customer service. I worked with Sylvester and Dino to purchase my vehicle. They are men of their word. I traveled from Baltimore to Richmond to pick up this vehicle. The price was what we discuss and not a penny more. The vehicle was cleaned, gassed up and ready to go when I got there. One of the smoothest transactions I've ever experienced at a dealership. If you are looking for your next car, I would give these guys a call. A+++++

  Donny Strahle
2 months ago
Donnie is very helpful. I left 4 stars not 5 due to making the appointment. I was told two weeks. I was able to get in touch with Donnie and told me to drop it off the same day. It was also nice my car was washed and vacuumed. I will see you in 6 months for service.

  Doug Riddell
4 months ago
My service advisor, Alex, was ready and waiting for me as soon as I got out of the car. He knew exactly what I wanted done, and promised to get me out as quickly as possible, since I was waiting. Everything was done to my satisfaction, While I was waiting in the lounge, Alex actually came and asked me if he could get me some refreshments. When the work was done, my car was returned to me, washed and vacuumed, and the price was very reasonable. Thanks to Moore Cadillac, and my service representative, Alex, for a great experience.

  Al Williams
2 months ago
I came in for inspection. Haven't been to Moore since, 12 years ago. I come in with my 13 year old caddy with 27k miles thinking it would be a breeze. But I got hit with an engine mount. I had to review Va state police inspection and I didn't see no where where engine mounts were listed. I was told that I had a light out. I'm still looking for the light that's out. I guess Cadillac didn't want me to waltz in and out only paying $20. Damn shame. Went to a Chevy dealership and breezed in and out.

  Sharon Wright
4 days ago
Great work, letting me know when I came in that there was a problem that needed to fixed in addition to my regular maintenance. And having it completed in a timely manner. Great work!

  William Gansman
4 months ago
I continue to be ignored by your dealership over the past months regarding the refund of the extended warranty payment in my financing back to Langley. The warranty company has refunded the money to the dealership, but you have not released the funds to the bank (Langley).What do I need to do to get a rightful and professional response? I came to your dealership because it appeared to be reputable and had a vehicle that I wanted for my son's first car. Dealing with your dealership after the day I signed for the car has been anything but what I would expect from a reputable dealer.Will you please respond?

  Dorothy Cary
4 months ago
The service was great! The young man that assisted me through my whole process was awesome. He explained how & why I needed the repairs. Ordered my Uber to & from the shop which really helped a whole lot. I don t remember his name but every one gets his help. Thanks Moored Cadillac for a job well done. Oh it was expensive as hell

  Daniel Hand
4 months ago
Had my regular maintenance check at Moore Cadillac, service was prompt and service rep was awaiting me. Rep was friendly and informative with answering my questions service and waiting area were clean and welcoming. I am glad I took my car to them. Great service and look forward to going back as needed.

  Douglas Greene
2 months ago
Getting a new Lyriq from Cadillac was an excruciatingly long process, but Blair did everything he could to move it along, and gave me good information along the way. He always responded to my requests in a timely manner and gave me the low down on what was happening. The car is perfect!

  john evans
4 months ago
As soon as I walked in I was greeted by several employees who were assembling in the area for a luncheon. My sales associate CJ. Martin was present and warmly and cordially greeted me. We had already discussed by phone the vehicle I was interested in purchasing. He immediately showed meto it, and we began disussing details.He was thoroughly knowledgeable about it, and was very interested in answering every question in detail. He was considerate of my time and made sure He addressed all of my concerns. Best vehicle buying experience I have had.

  Wanda Gardner
4 months ago
I took my Escalade to Moore Cadillac for an oil change. Alex Willie is my Service Advisor, had me in and out in no time. He s always a pleasure to work with. If there are any issues he will make sure you are a priority and I love that!! Thank you for your service Alex. Happy Holidays!

  Donald Winston
a month ago
Great service. I had appointment and I was in and out. Everything was smooth. Alex did a great job. He was very cordial and professional.

  Albert Coombs
a month ago
Sylvester was my sales person. He did an outstanding job taking care of my wife and I. We enjoyed working with him. I purchased a new 2024 Cadillac LYRIQ Luxury 2. Sylvester spent a lot of time with me going over the features of the LYRIQ.

  Alexis Brown
2 weeks ago
Alex is an amazing advisor. He kept me up to date on the service progress of my vehicle. My car is top condition now.

  Steven Wenograd
2 months ago
I came to really appreciate this dealer. The service manager, Walker, is a standup guy. I bought a 2020 gmc Acadia Denali from them. It turned out some issues arose; Walker and his team really stepped up and delivered a top notch experience. You can t ask for more from a dealer. They earned every star.

  Shawn Jones
4 months ago
The service rep did not put my information in the system. He made me feel that my business was unimportant. After the airbag was replaced the airbag service light was still on. There was no suggestion or feedback to correct the problem, or at least give me a reason as to why the airbag light was still on.I guess thats my fault for assuming a actual Cadillac dealership would get my vehicle straight. And my my name is Shawn Jones not Tracy . The business name Moore Cadillac should be changed to Less Cadillac because that's what I received absolutely less!

  Benjamin Blalock
4 months ago
Complete trash. My mother (65+) had car troubles while traveling through Richmond (I also live in Richmond and WAS a customer at Moore for my Cadillac). For whatever reason they took the car, but then didn t even call us about it. When we called them they had trouble finding the car at first and the. told us it would take weeks before they could work on it they obviously did not run any diagnostics on the vehicle. It s not ideal for my mother because she doesn t live in Virginia. We told them we would make the appointment, but would try to find if someone could help us sooner, and they hung up on us.Absolutely insulting service. A luxury car brand like Cadillac quite frankly shouldn t have such bad service. Can t recommend this place.

  Barbara Renee Mead
3 weeks ago
The staff at Moore Cadillac Richmond were professional and helpful, particularly Alex. It was a refreshing experience to have such great customer service. I will return!

  David Whitt
2 months ago
They did a great job on my elderly mom s service visit on 1/30/24. Alex even had her 2021 XT4 washed and it looked great.

  Anthony Jackson Sr
3 months ago
Slow to recognize us as potential buyers. Sales person claimed he spoke hello when we walked in. He did not. Saw my BMW X7 and whole attitude changed.

  Jeffrey Jackson Sr
4 months ago
This is my first time visiting Moore Cadillac. Upon arrival, someone was there to greet me. Very professional, and timely. They even vacuumed and washed my car.

  Vickie Herndon
5 months ago
The customer service at this location is not very good. When you come in to drop off your car. They don't greet you or acknowledge you. I was standing there for least 5-10 minutes before anyone ever acknowledged me. That is poor customer service.

  F G
4 weeks ago
Horrible experience . Service department did the wrong work on my vehicle and replaced wrong parts. Service Manager (Walker) found it comical and was of no assistance to try and remedy their mistake. I was working on buying a second vehicle from this dealership however after this experience another dealership will get my business. Unfortunately Google makes you give at least one star.

  robert kenley
6 months ago
Love going here. I ve only been there once for an actual problem. All the other times it was inspections, oil changes . But they are top notch. Always very helpful and professional. Alex works hard making sure you are happy

  joyce rice
2 months ago
Last minute state inspection and they got me in very quickly took care of everything I needed very professionally. Alex took great care of me and my car

  Andrew Nugent
6 months ago
will promise you the world when buying the car and then take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he was very rude. And the better business bureau has the reported to them this year already. I don't recommend anyone to buy from them

  Matilda Peters
2 months ago
Good service. Had to order parts for repair. Provided transportation to work and return to pick up my vehicle. Very happy. Will come again.

  Will Jones
2 months ago
After having work done on my car I noticed theta my hood would not open. I stopped by Moore Cadillac Service and my advisor Alex took care of the issue. What a great advisor to have on your side.