Maaco Auto Body Shop & Painting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shontell Johnson
2 weeks ago
I took my car to Maaco on Hull streetI went in receivedan estimate and told them I'd be back in a week.A week later I dropped the car off .They said it would take a week it took 2 but that was fine.I was getting 2 new Bumpers, body work and paint.I came back to get the car my son looked at the car and said it was goodI paid and left.It was dark by the time I got homeThe next morning I looked around the car and the paint was Great but I could see every dent it was even more noticeable now that it was paintedNow I'm totally disgusted I just paid these people 2 thousand dollarsEvery thing that was suppose to be in my trunk was in my back seatThrown everywhere.Why would they not put it back?I called and they apologized.I took the car back because I wasn't happy with the body work.They told me that's not what I paid for.I'm not going back and I suggest if you want body work doneDo not go to Maaco.

  william barrett
a month ago
I have been going here for over 20 years, and I am always so pleased! Hanson, the manager/owner, is always so courteous, helpful, and knowledgeable. And he is cheerful! I was just in there the other day, and he attached a piece of plastic/fiberglass on my car that was sticking out. He used this special adhesive, which I am sure wasn't cheap. But he did so free of charge! It's little things like this that really add up to great customer service. Clearly, Hanson values his customers, wants to keep them happy, and always goes the "extra mile"!Also, I was here awhile back and William helped me out with a small dent in the side of my car. He could have told me it would have cost all sorts of money to do the body work, but he knew my money was tight. So, he took a plunger type tool and placed it over the dent, and pulled out. Presto! The dent was gone! He charged me nothing, but I was so grateful that I gave him $20. He was very courteous. And I applaud him fir his ingenuity and for saving this customer some money!

  Elnora Lightfoot
4 weeks ago
Yes, it was a pretty good estimate. However, I haven't decided whether to go with them yet. The estimate was much better than Bruce's repair shop.I have found some other people who work on repairs to your automobile for a cheaper price. I have had work done at Maaco, and they do good work

  Carl Perez
8 months ago
Love the outside paint job the second time around. However they left the door jams unpainted and sloppy (Pics included). Horrible customer service and lack accountability. When I came to pick up my car it was 300 more. When asked I was told well we painted your car over for free! No you repainted my car over because you messed up and painted it the wrong color! Bronze is not Rose Gold. Then I was asked if I was going to take any responsibility for their mistake! No I didn t paint my car the wrong color and when you knew it was wrong why would you not just fix it before I came to get my car? Lastly they lost my back car plate and I have yet to hear from them! I would avoid this location until they can work on customer service and do better at full finishing their work to completion.Service: Painting

  Carmen T
3 weeks ago
Good finished paint job, only 2 weeks March 2024. Will be back in couple of weeks for a seal wax not included in paint service for a reasonable price and necessary to seal paint job. Would have been nice to know of extra service not included up front instead of after I picked up vehicle, but overall I'm satisfied with finished product.

  Teesharia Taylor
2 weeks ago
ZERO STARS!!! When I say run.....RUN!!! While getting repairs done frm an accident my license plates and inspection sticker were stolen. They didn't knw about until I arrived asking questions. They didn't report it to the police....I did. Hansel the mgr is the only one with common sense and has to clean up what his horrible shady looking staff does. They drive the cars like they are their own speeding in and out of the parking lots spinning tires. Just a hot mess.

  J Mey
5 months ago
First off i would like to say thank you to the staff of maaco, they did an excellent job on my replacing my door and finder plus the paint job. Especially in good timing. 10/10 recommend!!!

  Millionaire Minded Movement
2 months ago
Always professional and truly concerned about doing their best work. Paint work is amazing as well. The team works well together.

  digi tiffany
a year ago
Macco did an amazing job on my car!!! They finished less than 3 weeks and nothing was wrong with the car when returned other than a minor mistake but they fixed it with no problems. Customer service was A1 and that s something you don t get everyday. I ve been seeing this company since I was a little girl and I m glad I choose this company to take car of my car, here s the before and after. Services: Tires, Steering & suspension repair, Painting, Electrical

  Salman Salman
4 years ago
Update: They did an excellent job with repainting the car and even gave me a discount due to the hassle. 5 star customer service and work. Definitely coming back!Original review:Went in to have my car completely painted and have the bodywork repaired.Took two weeks longer than promised and they painted it the wrong color! Hanson did say to bring it back to have it repainted, idk why it was painted light blue instead of silver. If they repaint it right this time i will bring the stars up.Pros: Hanson is polite. Bodywork was great. Pricing is great for the work done. Also masking off grill, headlight, letterings was all good.Cons: Paintjob is poor even though I paid for the top package (has wavesin the paint and was the wrong color), long wait times for the job to complete.

  Junk.E. Chan
2 years ago
They have my LEXUS now we will see.... They did a great job its all in what you pay.People try to judge the quality of maaco's work according to a special price paint job. Pay BIG MAN price get BIG MAN results

  Charles Hunter
2 months ago
I like the workmanship and I like the price. I will always come back and I will recommend you to others.

  Muhammad Al Abdullah
4 months ago
Always satisfied with their work!!

  Mario Bryant
8 months ago
Paint on brand new wheels (how and why?), and inside the car, windows, piss poor return of the car. Yes, they tried to clean up after the fact, but it shouldn't been handled poorly in the first place. You'll have to stay on them and I'm not into micromanagement due to my PTSD and anger managment.

  Des McArthur
a year ago
Hanson is that dude, he took my 2014 Mercedes C250 and made it shine like new money.They did my Rims as well as paint job for a great price. I would recommend them for anything you need done with a car to make old look new!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dae
a year ago
I had notice the center of my hood was dull and needed to be painted. They were able to paint the car with the exact shade of black w/fine specks of glitter and fix my window! This is why I would recommend them to anyone who may need their car painted by a company that knows what they are doing.Service: PaintingService: Painting

  mary payne
11 months ago
I took my Honda accord in to have it painted in January and it was in April when I took it back in due to it being an over spray on my car in which at the time I never noticed it. It was my mechanic that was about to do my wax job that Maaco recommended I have done after 6 weeks he noticed abd said he could not wax my car in this conditionand didn't want to do anymore damage to my car. I took it back because Maaco said they would have to buff my car and it take from 5 to 6 hours to complete and the over spray would be gone. When the car was taken in they only waxed mycar and now I have5 to 6 scratches on my car that was not there before they waxed it. Some areas still have over spray still visible. I am definitely not a happy customer. Hopefully this will get resolved soon.Service: Painting

  seafao
a year ago
My 2007 Buick looks great! Awesome job guys. Glad I chose your shop to have the work done. Definitely recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim

  James White (uncommon6)
11 months ago
I was here with a friend who was not happy with their work. They did knock down the charges. My friend felt that they could have done a better job after having vehicle 3 weeks. I agree.

  Laura Price
a year ago
Such a great job by everyone who worked on my ride. They made my car look as if nothing had happened. Super-busy shop but they worked with me on delivery and price. Can't thank them enough!

  Jamie Pope
5 years ago
Well to start after I was given my first estimate they then called me up and told me that my car was completed but my price went up $800 because they needed to replace the radiator fan, a radiator hose and it needed a new battery and an oil change. I use to be a mechanic for several years and I know that the cost to repair those items are not even close to being that expensive. I even still had 3 years left on my warranty for my battery so there was no need to buy a new one. The worst part is they didn't even discuss any of these repairs before doing them and charging me for them. Luckily I was able to speak with Hansen and he was able to fix the price issue with me and get the situation figured out. Turns out I was being charged for things that I shouldn't be due to an employee error. I'm really worried that this has happened to other customers that didn't know as much about cars and pricing as I do and has been charged thousands more than they were supposed to. So after I was able to get everything straight with the pricing, which I still ended up paying $300 more than my original quote, I finally was able to come and pick my car up and when I did the paint on the front bumper was darker than the rest of my car which I do know that sometimes happens and takes a little while to settle and lighten up from the sun. So I'm gonna wait 10 days and if it hasn't changed Hansen said he will repaint it for me. When they replaced my front bumper they didn't even put a bumper support on so my bumper is just hanging on and flaps in the wind while I'm driving it. Also they didn't put any of the plastic protective guards on that go under the motor that protects the motor from any debris from flying up and hitting all of the components under the hood. My overall experience here was not a good experience at all. I would of gave it only 1 star but I will have to say that once I was able to just talk with Hansen he did makes things a little better. I think Hansen is very professional and has great customer service. I would not recommend you taking your vehicle here to be repaired but If you do for some reason have to take your vehicle here I would definitely recommend dealing with Hansen from day one and only him.

  Clinton Matthews
a month ago
The guys a maaco did a great job on my car it looks new they does very good work so get get your car fresh paint job

  Alexander Gross
6 years ago
Hanson really helped me with every detail of my service. He made sure to go over all the work and check off the items so nothing was missed or done wrong (this part added a few days to the time line but was worth it). Yet, I got a good personalized feel for the work done, and though the body work took over a week the paint was done in two days! Would recommend this shop for the quality of work, value, and customer service.

  D Villatoro
a year ago
Poor quality job, when called to pick up vehicle bacause it was "ready", black paint marks were visible on seats and interior of doors (pictures taken), trim parts that were removed were not back in place yet, part of driver side door trim was removed/damaged with a knife (pictures taken); it looks like management is not doing its job same as crew.

  S R
6 years ago
I been to other Maaco and they do are really great job, but this one NOOOOO they are really bad. Don't come up here and the reason is 1. the paint is not as good as the other Maaco shops. 2. they don't tell you the right time for pick up, instead they put other cars front of yours if someone pays them little more or they keep calling them. I lost money waiting for them to paint my van Which is a taxi. They been telling me "this Wednesday" I call again they say "No this Monday" They kept on lying to me I call another shop they tell me in 4 days your van should be ready so I put another van with them and in 4 days I went and pick the van ready with great color. With these guys I been for more than 2 weeks and they van still unpainted. finally after they paint it it wasn't as good as I expect it. Best advice go to another shop. same price and fast service.

  Raakin Ali
4 years ago
They did an excellent job on the paint. But when they reassembled the front end of the car. They used a piece of a CLOTHING HANGER TO ATTACH THE HOOD LATCH. instead of doing things the correct way from the beginning to the end. They took a short cut. I must admit that the paint job was excellent. Didn't know at the time that the driver head light housing was also broken. Every since receiving the car back, almost once a week I had to fix the housing until I could order the correct parts.

  Isaiah King
2 years ago
Angel M. My experience was excellent. The staff was friendly , nice and helpful. The customer service was great. I asked questions, they answered it thoroughly, accurate and with a smile. I didn t have to wait long.

  Robin Burns
4 months ago
Excellent Service, and good paint job.

  Ashby Lane
4 years ago
I recently took my Ford Explorer to Hanson and his team at Maaco Collision and Auto Painting located on Hull street near South Side Plaza. I needed them to address a few areas on my truck where the clear coat came off. I got quotes from 4 other local auto body shops before going with Maaco. What attracted me to them was the price. In some cases what they quoted me was 400-500 dollars less than other quotes I received. I was initially worried that the cheaper price would reflect in the quality of work but I m happy to report that was not the case. They provided quality service in a timely manner. I m very pleased with this experience.

  Derrick Edwards
3 years ago
My frist paint job was excellent but my second paint job not so much. I noticed a lot of overspray in areas that could've had minimal spray....i also noticed spots tha needed to be painted that were completely missed.......but the customer service is great Hanson and Carlos are cool.......Service: PaintingService: Painting