Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tomas Pizzani
a day ago
Weather app says breaking my steering column and denied it after he tried to get in it to replace something and he also flattened all my tires completely so he can reach in my truck that is not that high.. also replace my serpentine belt and told me it was a AC or compressor that would be a 750.00 fix when it wasn't that it was a pulley tensioner. I could tell you more but probably don't need to save your money
Karina Agrioyanis
3 months ago
Mr Epps is a true hard working man. Very knowledgeable and helpful. I rely on his expertise for my vehicles repairs. Support local businesses!
Vonne Moon
4 months ago
They are kind and nice will go every year to get my car fixed
Shontell Johnson
9 months ago
I went to keep Keith Epps Automotive to get my car inspected.. I was out in a timely manner. Everyone was very friendly and professional . You have to make an appointment to get your car inspected which is much better than sitting around waiting trying to figure out who's next. I definitely recommend this establishment not only for cars being inspected but Auto Care alsoUpdate I visited Mr.Epps shop and to. My surprise he was very Rude.He was cursing and yelling in front of Patrons.I was very disappointed because I like his work.However his customer service skills are very unprofessional and it has caused me to go elsewhere.He needs to do Better . If I could give him a zero I would.He also needs to learn how to respect Women.
Fran Woody
4 months ago
Four Epps is one of the greatest. I have been a customer for many years.
MzReka2023
10 months ago
Mr. Epps is real people and what I mean by that he s nice and straight forward. I ve had work done by his company before and I had no more problems with that particular issue.
Will
a year ago
Best in the business! Keith and his team are very knowledgeable and do exceptional work. They are always fast, reliable, and professional. Top notch!
Elizabeth Made
2 years ago
Keith Epps Automotive is a no-frills, highly efficient, customer-focused, locally owned repair company of which I am enthusiastically a loyal customer.On the phone, they are to-the-point and curt, which is a good quality in an automotive repair company. How so? Because even over the phone, their attitude is more solution-oriented and less scam-the-customer (like other garages tend to be).I scheduled an appointment and it was honored damn well to the minute! He literally pulled my car into the garage as I arrived! And it was done so quickly.I had to have my driver's side mirror replace AGAIN (gee, thanks Richmond drivers!) and Mr. Epps allowed me to order my own parts and bring them with me to the appointment (be sure to ask such questions when you book your own appointment).HERE IS THE PART THAT MAKES THIS SIX STARS: Mr Epps advised me on a cheaper solution in the future as well as took the time to reattach the color-matching part of the side mirror, neither of which I expected. His hourly labor rate is reasonable, very competitive pricing compared to other garages! He is honest, compassionate, efficient, and effective, four qualities that I feel are hard to find in other automotive repair companies!Services: General repairs & maintenance, Body & Trim
Denise Jackson
a year ago
Keith has been working on my vehicles since 1990. A friend referred me & I've been going to him every since. He's an awesome mechanic! I recommended several people to him and will continue.Services: General repairs & maintenance, Auto brake repair, A/C installation & repair, Air conditioningServices: General repairs & maintenance, Auto brake repair, A/C installation & repair, Air conditioning
Fee Fee Leonard
3 years ago
I've been going to this place for a while and his other place before this one. Keith does good work for the most part. Better when he has help.He has never had a good attitude. You have to have thick skin when talking to Keith. Would I take my car there again, Yes.He's prices are ok.
Rissah Mccan
2 years ago
I had an amazing experience with this company compared to others in RVA. The owner is reliable, honest, and fair. I would definitely recommend my friends and family to take their cars to be serviced here. The owner found the best price in the area and was quick to finish repairing it. I thank you so much Keith, great experience! I hope business continues to be prosperous for you!- Car model: Nissan Altima 2001 Sedan
Tracy Green
3 years ago
Mr. Epps has been an entrepreneur for more than 25 years. I ve been a customer for at least 10 years. He is very thorough and the price point is also reasonable. I have and will continue to recommend Keith Epps Automotive Repair to others. I believe in supporting a good business. Give him a try...you won t regret it. Keep up the great work Keith. God Bless. Tracy G.
Joseph Jackson
3 years ago
This was my initial experience. I got my car serviced on Friday, October the 7th 2020. They did a great job & prices were really reasonable. However, on Saturday my check engine light came on - On the website it stated Keith Epps was open on Saturday. I tried called and no one picked up nor was there an answering service to indicate Saturday hours. So I drove back to Keith Epps Auto. No one was there - his cell was on business signage. I called & Mr. Epps answered. He told me to bring my car in Monday morning @ 8am. Thanks for allowing me to share my experience.
Dantell Richardson
a year ago
I love this place. I feel the owner is honorable. He doesn't take advantage of people who don't no anything about cars. *Women go Here!*Don't forget to call & make an appt.
sharonda goode
4 years ago
We have been going to Mike for years. Excellent service and he knows his stuff! He just recently worked on my 2016 VW Passat left car overnight and was ready by the time he indicated ( the next day ) . He works on all types of cars/ models and he does inspections but you need to get there early for car inspection!
Tarica Burwell
7 years ago
They took me for an inspection right away. But the owner was rude and nasty. I got a rejection sticker and they falsely rejected my car and told me that they would charge me $300 to fix it. Took my car back a few days later to get my car reinspected because my step dad look at the part that they said I needed and nothing was wrong with it! They had a lame ass excuse on why they couldn't take me(nothing to do with my car). After giving me the run around they ended up reinspecting and found nothing wrong!! I would never go back they are so unprofessional and nasty! Ladies stay away from this place if you don't have a man with you because I think that they tried to get money out of me because I was a woman and knew nothing about cars!!
Dionne Robinson
2 years ago
I've been going to Keith for many years for all of my vehicles maintenance and upkeep. I never felt like I'm being taken advantage of as a woman he's honorable and honest and stands behind his work.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change
NEWWORLD804
a year ago
Professional great business very experience mechanic know what they are doing I will return for car repairs and inspections
Bryan Thomas
7 years ago
Serving the people! Wait may be long due to high customer volume (customers obviously satisfied with the fair and honest repair work and cost, reason for high volume). No 'white-glove' treatment if you expect one. (Franchise dealers offer that at a premium price,FYI). Keith keeps it real!As for me, I always go back over and over again!
K. Smith
4 years ago
This place is full if ish! These people inspected my car and then proceeded to quote me $1100 for work I already had done.. got my back light fixed, had it inspected somewhere else, and I'm good! Sour grapes nope.. they tried to charge me $440 for parts that Auto Zone (down the street) sold for $200 and $700 for 7 hours of labor for a 4 hour job.. If you want to pass inspection and you are a woman, dont go here.
Robert Sisson (Robb aka Knyteshadeaux)
3 years ago
Awesomely honest and professional automotive repair, with a fair price, that is really nice. As well as high performance perfection, along with unique creations, that absolutely excite the imagination. These gentlemen can and do fabricate your dream designs to a reality. Making the impossible, possible is their speciality. If they can't do it, then it can't be done. From helping the everyday person just needing a repair or two. To the radical racer in need of a real motor and muscle. This is the place for all of it.
C Carr
6 years ago
Terrible service. I went in there because my my car was misfiring due to bad fuel injectors , which I didn't know at the time . Instead of giving me a proper diagnosis the mechanic banged a screwdriver on my starter and then my car wouldn't start. So I had the option of either letting them replace the starter or have my car towed! Then he had the nerve to offer me a $1,000 for the car when he knew the true problem was inexpensive . This shop here is the reason I don't go to shops anymore! They always try to hustle young people thinking they are ignorant about how cars work. Please avoid at all cost !!!
Cynthia Lucas
6 years ago
Never had a problem. Sent my son to get an inspection older man wouldn't inspection because he had rims on it told him to take them off?? Not understanding why ,so I sent son my son some were else.
ShaDonna Cox-Redd
2 years ago
I feel like I'm at home whenever I come here sadly it's not many employees anymore because of covid I usually get my cars inspected here but there wasn't anyone to do it I hope everyone eventually come back though they're all so cool and down to earth
Clinton Matthews
2 years ago
I went in to talk about putting on a water pump kit for my car he was nice and polite he explained what he had to do to the car but he was short on help he told me to bring the car back another time I'm going to call him so he can get it done for me
Adam Helfer
2 years ago
Best mechanic I have ever used. Trouble shooted my problem and gave me a great price. Can t recommend him enough.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Hope McCargo
6 years ago
Great customer service; Keith cares about his customers and will educate you about your vehicle. He will not take advantage of his customers and have been known to give discounts.
Shonnle Johnston
a year ago
I went to this establishment to get my car inspected it's by appointment only .Very friendly staff and professional also. I would definitely recommend this establishment.
Abdalla Mohamed
6 years ago
Worst mechanics in Richmond if you are a VCU student stay away!!!! They will hustle you tell you there is a problem with your car when they're isn't one. I went to do my inspection and they just looked at my car and said it's rejected and gave me 10 problems with it. They never put tit on the computer or probably inspected. Your just supposed to trust they're word terrible. The old man is very rude and so is the mangment . They are professional ripoff artists I would stay away. They will take advantage of you...if your a VCU STUDENT STAY AWAY!!!bad business
Keyana Rivers
2 months ago
Quick, professional, and affordable