Import Autohaus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vocalriffic Brown
3 weeks ago
These guys do great work any an excellent job on my 2011 BMW X5 3.0. The price for the work was very reasonable and the best. I will be doing business with you guys again. I would definitely recommend them for your auto needs. (first time customer)

  Jarrod
10 months ago
Joe and his team are top notch, I am so happy to have found them. They keep my Land Rover running and up to date on all regular maintenance, all at a price much less than a dealership. They really know their stuff and go above and beyond in explaining issues, diagnosing problems and providing long term solutions.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Andrew Caetano
8 months ago
I brought my Porsche Cayman there for an issue in the front end after being told it would be a month before any of the other Porsche repair spots could squeeze me in. They diagnosed the issue within 30 minutes and Joe worked closely with me to make sure I got the most bang for my buck in replacement coilovers. Hope I don't have to go back, but I definitely will if an issue arrises.Service: Steering & suspension repair

  Jane Garvey Hughes
a year ago
My car broke down on Wednesday evening just outside of Richmond. After a terrible time getting towed and trying to find someone to look at the vehicle quickly, Autohaus was recommended to me by a resident. They offered to do an immediate quick assessment and helped arrange a quick tow. In less than two hours the car was reviewed and repaired and I was on my way to continue my travels. Cost was very reasonable. I highly recommend!Service: Auto engine diagnostic

  Bruce Nome
a year ago
Brought the car to the shop last week. They run a diagnostic test call me and tell me what the problem was I told them to fix it. 3 days later the ABS light came on and I took it back to the shop. The mechanic called me and said he run a diagnostic test. And I asked him why did you run a diagnostic test again he replied oh no we didn't run a diagnostic test we took it for a test drive and then look underneath the car see what what's the problem and for that they charged me $145 and they said it would be pointless to fix this car. This is after I 1279$ to fix the frist problem.

  William Alexander
a year ago
Started using Import Autohaus in 2021. All the work done to my vehicles has been excellent. A very busy shop with a great reputation. I've never had any problems with the work they've done. Top notch all the way.Services: Auto brake repair, Vehicle safety inspectionServices: Auto brake repair, Vehicle safety inspection

  Kim Wyatt
2 years ago
I have a mini Cooper I took it to three mechanics it wouldn't work on it till I come across Autohaus. That was the Best thing to happen to me. They were very professional jumped right on working on my car, and fixed it with no problem. Also they beat there own estimate cost. I am glad to see that there's still honest mechanics out there. Thanks

  Sug Graham
a year ago
What Can I say! Where shall I begin!!!Curtis of Import Autonhaus helped me with the impossible!!My truck was burglarized between May 3rd and June 17th of 2022.This awesome group, Gave me the best option! And guess what they saved me hundred's of dollars!Please Y'all I had an appointment with Toyota, luckily this time I tried Import Autonhaus! And saved hundreds of dollars!I am grateful to each of the Seven dealers that I either called or stopped by. Each of you have offered and shared such Wonderful Customer Service and I appreciate each of you on located on West Board.Thanks Ben & Thanks Curtis Of Import Autonhaus!You guys saved my Life.

  Yank T.
a year ago
Would have given them 5 stars except I'm gonna need to replace belly pan on my 2015 bmw740Li x. Autohaus removed/ reinstalled belly pan to replace control arm and axle.50 miles later I'm driving on highway and belly pan rips apart. 50/50 chance they mised securely installing pan but i'm stuck with replacement after spending over $4k. Personally, I think they should have volunteered to replace it since it takes 5 minutes to install and cost ( retail) $156 a long with me just paying the $4k totalI'm still a customer ( long term) cause they do good work and price fairly ( not cheap but I don't really want cheap)

  Magdy Benyamin
7 months ago
Be very very careful guys and think twice before taking your car to this mechanic, joe Bedner he is going to try to rip you off so bad , plus he is gonna disrespect you put words on your mouth twist every thing you say and at the end of the day the job is not done right and when you try to express your feelings because your mad after charging you 1480 $ he tells you that he is not going to service your car any more and go somewhere else , imagine guys , people like that still exist in life , next I m going to tell you all the details from the time I talked to him on the phone till the time I drove my car home , but my advise for now , if you don t want to loose a lot of money don t ever go there ,

  Jeff Hudak
10 years ago
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but give you a price that aligns with the actual cost (not the inflated dealer price).I had an issue where my water pump failed and they got me in quickly, identified the issue, filed the extended warranty invoice for me, and got everything fixed that day. Heck, the owner even gave me a ride home so I didn't have to wait there.Great people, great service. Enough said.

  connor jones
4 years ago
Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!

  Will Holley
7 years ago
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and they used good aftermarket parts - Bosch, just as advertised. Everyone here is friendly, cares about their customers, and clearly loves cars. Most people these days are reluctant to switch mechanics without someone they personally know giving a recommendation, but I didn't know anyone local when I needed work done, so I trusted the Google reviews. You should too, because these guys are the best in town. I've shopped around a little since that first visit and these guys really are the best. Take my advice - if you have a German car of any kind (BMW, MB, VW, Audi) or, in fact, any car, bring it to these guys.

  Justin Dickinson
2 years ago
Said car would be ready Monday, not ready Tuesday so we called and they said Wednesday. Bs. I had it towed to the dealer. Dealer beat autohaus parts and labor by $300. Garbage service and price gouging is not a sustainable business practice.Service: General repairs & maintenanceService: General repairs & maintenance

  Alfred Sletten
4 years ago
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were familiar with these old vehicles, and that many contemporary shops are not willing to work on them, it is very gratifying to find a place that is willing and compent to undertake that task. I have been satisfied with the work done by Import Autohaus and recommend them for your automotive repair needs.

  Arun Muralidhar
a year ago
My Engine Check light came on during a visit to Richmond and I needed someone to help figure out how serious it was and whetherwe would make it back to DC. Ben, on heaing about our predicament, kindly took us in without an appt, checkedthe car and refused payment - a rare and kind act that shows their professionalism.Service: Auto engine diagnosticService: Auto engine diagnostic

  Sean Sutherland
4 years ago
Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of things had to be removed so I figured something was disconnected. Called Mike on Friday which was the next day and scheduled for Monday. Spoke with Mark on Monday who started arguing with me right away and said there was nothing in that area that would cause that problem and Mike was not in. I will say at least mark called me back and apologized said it was a bad morning. Yes and I just spent 2000 bucks and now have a service engine light on. That's a bad day! Brought into shop to have them double check their work while I had to take off work. Was informed that it was nothing that they had done and I had a turbo sensor out of calibration. Which would cost me another 250 bucka. So I picked up vehicle and ordered sensor without looking where sensor was located. I received my part and went to install only to find that sensor was not plugged in. When I informed Mike of problem he said he would talk with mechanic. Well that's great just spent 2 grand had to come back twice and he'll talk to mechanic. No mention of what can we do to make it right. I read all reviews before I went there thought I a good go to shop for my Volkswagon. Guess i will have to start looking again.

  Nathaniel Shanks
6 years ago
Have known Frank and family for years. He treats his customers just like one of his family. His staff is courteous and highly skilled. If you are a foreign car lover, like I am, you need not to go anywhere else. And, to add to all of that, he gives you a 2 year/24,000 mile warranty. No one else does that.Don't wait, go now!

  Vito Bussa
3 years ago
Had a similar issue as a review below for a leak in my Infiniti. Took the car here and they said it was related to the subwoofer power cord. I was really surprised by their poor communication about when the car was going to be ready, saying surely it would only take a few days when in fact it took a week plus and multiple revisits because the problem wasn t resolved properly. About a month after the last visit to pick up the car, the leak started happening again. I then took the car to the Infiniti dealership and they said it was unrelated to the subwoofer power cord, but rather that the sunroof drain grommets were both clogged and that was causing the leak. So totally wrong diagnostic from these guys and unfortunately paid for nothing.

  Quiana Hamlin
2 years ago
Love this place. They always tell me exactly what needs to be done on my car. They provide the same service as the dealership but at a fraction of the price and much easier to get an appointment than the dealership.

  Evalyn Myerly
6 years ago
As a new resident to Richmond I was nervous to find a car shop that that I trusted. I have been throughly impressed since day one and would highly recommend. The staff are honest, hard working and accommodating! Very thankful to have you guys!

  Maly M
3 years ago
I didn't have an appointment with these guys and they were able to work me in their busy schedule to examine and fix my vehicle in a very timely manner. I will definitely let them care for my vehicle again!Service: General repairs & maintenanceService: General repairs & maintenance

  Allison Burton
5 years ago
I had a great experience bringing my car to Import Autohaus. They were very friendly, helpful, fast, and sufficient. They're a great team of professionals that I would definitely bring my car back to again.

  michael fisher
6 years ago
Import Autohaus has kept my cars on the road for fifteen years. They ve always been quick, reasonable and easy to work with. I ve recommended Import to many friends and will continue to do so.

  Nikolas Daugherty
a year ago
Abysmal customer service. Called to get a quote on a few different jobs and was cut off and told they couldn t help me after I mentioned the first job, which was already a shot in the dark with a shop like this. Not worth the time.

  Shawaiz
a year ago
Service charge is fair compared to other dealers but their customer service is zero! They are NOT flexible at all, Everyone one of them are Mr. No!!Services: General repairs & maintenance, Auto engine diagnostic, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Oil change

  Wyatt Burton
3 years ago
They were great to work with they fixed my convertible top and got me the car back in 24 hours Mike and the crew have worked on my Mercedes , BMW and even my Saab convertible always professional

  Sidney Perley
4 years ago
My 2001Passat needed a new heater core since it was leaking coolant excessively. I didn t have the time or willingness to remove my dashboard to access it. Import Autohaus has it fixed in a day.

  Bryan Highfill
a year ago
Have used Import Autohaus multiple times over the years. Very knowledgeable and friendly staff. Highly recommend.Service: General repairs & maintenanceService: General repairs & maintenance

  Kathy Harley
a year ago
I ve been a customer of Import Autohaus for over 15 years. Staff is fantastic and excellent service. I highly recommend Import Autohaus!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Auto maintenance