Hendrick Collision Chevrolet Buick GMC Richmond

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Willis
2 months ago
I m very satisfied with the customer service and the work that was done on my ford focus kendal did an excellent job of keeping me informed with updated details while my car was there for repairs I was expecting it to take a lot longer then it did my car was in and out and everything was back to looking brand new I recommend using this collision center for any vehicle you own

  Benjamin Green
a month ago
Nice people. Had a claim through Gieco and they helped move it forward to the service center (had my catalytic converter stolen). Promptly answered my texts and was very polite throughout the whole process. Clean my exterior of the car for free too which was a really nice touch.

  Draven Blaque
a month ago
Work on my 2021 Camaro ZL1 was absolutely flawless! Severe damage was done to my passenger door and had to be replaced and repainted, but Hendrick Collision did a stellar job, not only with the actual work, but guided me on coordinating the rental too. All of the staff were super friendly, informative and helpful in every step of the process. I could not have been happier with their services! Thanks to Johnny and the entire Hendrick Collision team!

  Najmah Fauntleroy
3 weeks ago
Ju wan was absolutely amazing, he took his time and offered amazing customer service, explained all of the bells and whistles and got me into my dream truck. He was so professional and easy to work with. His knowledge far exceeded my expectations, Ju wan you will do phenomenal things at Hendricks and they are blessed to have you. Good luck with everything!! Thank you so much Ju wan and Jake you made my car buying experience flawless. I will recommend anyone in search of a car your way!

  Tony Suhre
5 months ago
Great service and excellent quality body repair work. Exceeded my expectations with their texting of progress status updates during the time my car was being repaired. They worked well with the insurance adjuster.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Shane Tippett
2 months ago
Professional, competent, communicative, ahead of schedule, repaired areas are as good as new. Exceptional customer service! Thank you!

  T Fein
4 years ago
Hands down, the best collision repair work that I have ever had done on one of my vehicles. I went from crying to smiling. All of the staff are terrific! They do top notch work from start to finish. Thanks Danny Harris, James Castle, Paint Shop Team and Jeanette Frazier. You guys are the very BEST at what you do. You have my heartfelt thanks!

  Lindsey Neumann
11 months ago
Mitch and the team were thorough and detailed from the beginning of the estimate process, to updating me about any changes in expected timeline and costs. Everyone was so friendly and answered all of my questions throughout the entire process. Last, but certainly not least, the repair work done was flawless and it looks like it did when it showed up to me brand new a year ago!Service: Body & Trim

  Monica wilson
a year ago
I had to take my car in for damage repairs to my front end. Kendal(who is a female by the way) worked on my car. She was EXCELLENT on communicating what would be done, the cost as well as the time frame it would take to do so. When I got my car back I was sooooo happy because she looked better than I remembered! I guess a woman s touch was all that was needed! Thanks Kendal and Hendricks for getting me right!!Service: Body & Trim

  robbin smith
8 months ago
1st all Hendricks had my car for over 6 months they said waiting on parts. Finally after 6months I get my car to only find out from my fiance when I got home that my car is totally fixed wrong!!! I was just so happy to get my car back I didn't even realize that my Alfa romeo was fixed completely wrong!! Also my rims discolored while my car was there!! They used sedan parts on my SUV. My front grill looks nothing like my car ! I don't want to give this place a 1 star. I want my money back !!! I will be filing a complaint!!

  George Saoma
11 months ago
I had a great experience at Hendrick! Kendal was great to work with and was helpful and patient. All staff I interacted with were friendly, pleasant and professional. Highly recommend!Service: General repairs & maintenanceService: General repairs & maintenance

  E G
8 months ago
Excellent collision repair center! They did an amazing job on my Ford Escape - it looks so good!! Kendall was the BEST!! Highly recommend their services!Services: Exhaust, Body & TrimServices: Exhaust, Body & Trim

  Ciara Sims
a year ago
HENDRICK collision was a five star experience. A deer hit my passenger door and they were timely, professional and thorough with the repair. When I got the car back I noticed an odd sound and they took it in for a second look immediately to address it. Mitch and Linda were especially attentive and I appreciate them.Services: Steering & suspension repair, Auto engine diagnostic, Body & TrimServices: Steering & suspension repair, Auto engine diagnostic, Body & Trim

  Vicki Turner
a year ago
My car was repaired by the body shop due to an automobile accident. Customer service was impeccable and they treated my like my experience with them really mattered. My car looks like it was never damaged! Also, I had an issue with the rental company not wanting me to leave the rental at the body shop for them to pick it up. After two failed attempts of dealing with the rental company itself Mitch called the Regional Manager and successfully resolved the issue. I highly recommend Rick Hendricks Body Shop for any of your needs!! In a world where everything is so rushed and customer service is not always a priority they went above and beyond to make sure I was satisfied! Thank you Rick Hendrick Chevrolet Body Shop for a wonderful experience!!Services: Painting, Body & Trim

  Jonathan Mills
a year ago
Sadly, this was the second time I needed to use Hendrick's services. Both times the work done was phenomenal, and the lifetime guarantee is amazing. After an encounter with a tree that fell across the road and a deer determined to cause mayhem, my car looks as though it's never left a garage entirely due to the exceptional work of Hendrick's mechanics.

  J t
a year ago
I went for an estimate and the estimate lady was being extremely rude to me and criticizing for the vehicle & insurance company I have. I would never go back there nor recommend anybody to go. She said my insurance wouldn t even get closed to pay it off and said my car was a piece of junk. Manager needs to talk to her.

  Will Gill
2 years ago
These guys are awesome! Simply put. Thank you to everyone for doing an outstanding job on my Tahoe! Hendrick Collision is very-well organized and also takes the time to ensure customer satisfaction is met. Ultimately, I highly recommend using Hendrick Collision for any sort of repairs, you will not regret it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  gerrym52
a year ago
Clearly experts in their mechanical prowess and customer service talents. 2 new trucks in 9 months, first one was hit hard at 900 miles. They ordered me a new one and just sailed so smoothly with us during that entire process!! Hands down you will depart each visit feeling like a part of the family!

  flipstyle79
5 months ago
Fast repair and communication was prompt. They even detailed my truck before I picked it up!Services: Painting, Body & TrimServices: Painting, Body & Trim

  dave fanfarillo
2 years ago
Johnny Guerrant and his team restored My '06 Mustang GT project car to showroom quality after some fool hit it in a parking lot. I was sick when I first saw it, but now it looks showroom new. They cleaned it and returned to me looking perfect. Great professional job. They are all a credit to their industry. And Tammy is Wonderful to work with getting all the insurance paperwork squared away and keeping me informed about the process. Never too busy to help you. GREAT EXPERIENCE. THANKS TO ALL.Services: Painting, Body & Trim

  Dwalyn Morris
9 months ago
Great professional team got me in and out Without a hassle. And great rates and awesome car. Good service.

  Cedric Johnson
a year ago
Great customer service by the two ladies that work the front desk and Johnny at the collision center.Quality service/repair performed on my 2015 Yukon XL.Service: Body & TrimService: Body & Trim

  Pradeep V
2 years ago
Used their service for body work and they did a good job, there were some minor deficiencies I noticed and bought to their notice. Mitch went above and beyond to rectify them and I am thrilled. Waiting for my tail light cover replacement. I would definitely use their service in future and I recommend them. Also they do provide Life time warranty on the service.

  Dahlia Von Graves
2 years ago
My car was repaired so quickly! My technician Johnny G. Called me to give me updates and let me know my car would be ready soon. It was perfectly repaired when I picked it up. They even washed my car and shined my tires! It made the whole experience that much better. Thank you Johnny. Services: Painting, Body & TrimServices: Painting, Body & Trim

  shyam sundar Natarajan
3 years ago
If you are ever in need of a body shop work for your car.... Hendrick collision is the place to go.. Mitch and his team will ensure that they would treat your car as their own. The entire process was seamless, very well communicated and informed right from dropping off and taking on time committed delivery. Special mention to Mitch for his ability to make things simpler by explaining the issue and the repairs that needs to be done. Tammy at the front office has been great for going the extra mile to explain the series of steps involved in the repair process. I have had to use services of other body shop/collision center in the past... but, must say that Mitch and his team are making every attempt to redefine the customer experience in this business. Thank you!Service: Painting

  A. Channell
5 years ago
Great collision center. Recently had to hand my baby over to them and they succeeded in securing a customer/promoter for life. I mainly dealt with James(?) Castle who went above and beyond in getting my car back to me, in better shape than before the accident, within a time crunch that my family had for a trip that had been planned for a while. I did briefly speak with the shop manager Jeanette who was just as fantastic. All in all, great repairs and great people. I will definitely recommend this shop to anyone in need of body repairs and paint work.

  Catherine Harris
4 years ago
After some mild disappointment of not being able to take my car to my top choice due to some insurance issues I had an open mind for this shop. And I just wanted my car back. After what felt like forever I finally got to go get it. However, I didn't get any calls about anything. All communication was when I called them. No big deal. When I first got my car back it looked great! Nice and clean, fresh paint, the works. The next day I noticed my hood wasn't quite right so I took it back.When I picked it up the small spot that wast right was fixed, but now one entire side was misaligned. When I asked about it, I was informed that the side that was off couldn't be fixed without making the other side off also. Ok, whatever.A few days later I notice one side of my bumper is popping out. So I take my car back for the bumper, and that gets fixed in 20 minutes. Great! I ask about the hood again, and get the same answer.After another 3 days, my bumper popped out again. At this point I was so disappointed that I called my insurance to put in a formal complaint. This is when I found out that no one kept him in the loop either.He called the shop and they had me come back in just so they could take pictures to send my adjuster. I live 30 minutes from the shop so this was a huge inconvenience. As well as the person taking the photos not seeming to care.After all of this, they want to give me a loaner so they can put two parts on my car. It shouldn't take that long so I don't need a loaner. I'd rather be reimbursed for all the unnecessary trips up there. When I called today after discovering yet more issues, they told me the one part they were waiting on came in, they were waiting for a loaner car even though I told them I didn't need it. I should've been called when the part came in. I am beyond frustrated with this shop and the people. I don't recommend this place for anyone.

  Greg Smook
2 years ago
Very happy to share that we received outstanding customer service from the entire team at Hendrick Collision!!My daughter s 2020 Subaru Forester was rear ended on West Broad Street last month and fortunately no one in either vehicle was injured. After contacting our insurance company, they provided us with a list of recommended collision repair shops for our consideration. Rick Hendrick Collision was the second of two shops that I visited. Upon arriving I was introduced to Johnny Guerrant, Production Manager and Estimator. Johnny was incredibly engaging from the get-go and proceeded to tell me that I d be leaving that day with a full written quote. I did not have the same experience at the first shop I visited. Johnny also shared that his shop was Subaru certified and that he would only use genuine Subaru parts for my repair, not off-brand generic parts, to ensure the best quality fit possible. I never got into this level of detail during my interaction with the first shop I visited and wondered whether that first shop would indeed use Subaru parts or less expensive generic parts. I was immediately impressed with Johnny s friendly engaging style and his willingness to answer all my questions. He even scheduled me for a repair appointment a couple of weeks out (between COVID parts shortages and their busy workload I wasn t surprised by this) with the understanding that the final decision was mine and I d call him in a day or two to let him know which shop I d select. After sleeping on it, the next day I decided to give Hendricks Collision my business, called Johnny back and confirmed our date. We dropped our car off on a Monday morning and by Friday Johnny called to let me know it was ready to pick up. Upon arriving at Hendrick Collision one of Johnny s co-workers greeted us and drove our vehicle right up to us for inspection. After completely replacing and painting the damaged rear bumper cover everything looked immaculate!! The bumper fit and paint match were superb!! Johnny came out, shared that everything had gone well, and inspected the vehicle with us. Based on our experience Johnny went above and beyond to ensure a positive outcome for us. It s so refreshing to work with a team of professional craftspeople like this that genuinely care what they do and provide superior customer service.We were extremely pleased with this outcome and highly recommend Rick Hendrick Collision!!!!p.s. The day after we drove the repaired Forester home my daughter asked me whether I had just vacuumed the interior of her vehicle. Let's just say that it came out of the repair shop noticeably cleaner than it went in :) When I told her it wasn t me we realized that the Hendricks Collision team must had done this for us. Very nice gesture on their part!Service: Body & Trim

  Kendall Wills Sterling
5 years ago
These guys went the extra mile to fix a water leak in my 20-year-old Honda, when no one else in town would even look at it. They worked tirelessly trying to find the leak and instituted some creative fixes. They communicated with us throughout, emailing and texting photos, and were faithful to the budget we were trying to stay within, since this wasn't insurance work. Super impressive customer service, and I would definitely recommend them..

  Liz Settle
2 years ago
Melissa was the best! Pleasant, helpful, prompt, KNOWLEDGEABLE, and, in a word, delightful. I wish she could take care of all my car needs. You have a wonderful employee & I hope this business knows & appreciates her.Service: Body & TrimService: Body & Trim