Frank's Auto Service Llc

4.8 (125)

  8409-B Staples Mill Rd, Richmond, VA 23228
  (804) 901-9792
  franksautoservice.us
  Claimed

Auto repair shop Auto tune up service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sherree Ramirez
2 months ago
This is my new go-to place for repairs on my vehicle.Elias and the team were great! I was a walk-in, no prior call and no appointment. They were able to diagnose my issue quickly and repair it right away. They showed me video of the problem so that I could see what they said is needed.There was no attempt to up-sale me on misc maintenance and whatnot .which is great! The price was affordable and fair. And they warranty their work. There s a waiting area that includes a large tv and today they played a movie while I waited. I will definitely trust this team with my future repair needs.

  Lakeisha Murray
a month ago
Was referred to Frank s Auto by my brother. I called over the phone before coming in and the guy was nice and sent a text message with the address. They explained what was wrong with my vehicle and the price of everything. I like that there is a 2 year warranty on the parts and labor. I will definitely be coming back.

  Tina Everert
6 days ago
Franks auto service has been a great shop to my family, I grew up as a northern girl whose father owned a shop, and I learned growing up about a car a little bit from my dad shop ,I am a 50 year old women with 2 kids and a lot of times in past at different shop when I would bring my cars in I would talk to the mechanics and they would always be rude and disrespectful and bypass me and go right to my husband because he a guy and to be honest my husband knowledge about cars is basically start the car and put gas in it ,I would always have to wait for tge other shops to have to call my husband and tell him we'll basically she was right but by them I felt disrespected NEVER at FRANKS have they ever done this .The first time I walked in the door, they were very respectful I told them what I thought was wrong with the car and actually listened to me and heard what i had to say never dismissed me because Iwas a girl ,later they called me and said very respectfully that what I thought was wrong was correct and they will start fixing it ,when I picked up my car the work was perfect ,they are so polite and professional and I finally feel like I found a shop that listened to my needs

  Kriissy Licor
3 weeks ago
Boyfriend recently went to get a minor fix on his car done underneath the car. They didn t even charge him . That what happens when you have good energy and vibes . They work very fast and efficient . Will be returning for my car maintenance

  Michael Helgeson
6 months ago
Elias and the team over at Frank s Auto Service are excellent. I was in need of a new clutch for a 2011 Mazda2 and they were able to replace the whole assembly for me in 1 day! Highly, highly recommend. Their prices are fair and they didn t try to upsell me on anything. Trustworthy and fast. Doesn t get better than that with a mechanic.Service: TransmissionService: Transmission

  Genesis Wong
a year ago
100% professional, 4 years of reliability and I have never had a car damaged. They keep my car up to date and whenever I do routine maintenance they give me a general checkup.Services: Transmission, Tires, Electrical, Auto engine diagnostic, Wheel alignment, Brake service & repair, Oil changeServices: Transmission, Tires, Electrical, Auto engine diagnostic, Wheel alignment, Brake service & repair, Oil change

  Courtney Harris
8 months ago
My husband and I have been using Frank s for both of our Jeeps for a few years now and they have always done great work! They are very friendly and always work with us. We ve never felt pressured or led to do more than the issue at hand. And for me personally as a woman I appreciate that I can comfortably call and go in there and know they aren t trying to take advantage! Keep up the awesome work! I would definitely recommend them!Services: Transmission, Auto engine diagnostic, Air conditioning, Brake service & repair, Oil change

  AJ Burns (Little Loc'd Witch)
3 months ago
They took excellent care of me and my car! Excellent customer service. 10/10 would recommend

  Elias Shaffer
3 months ago
Elias was very helpful to me, and telling me the issues of my vehicle. They got the job done with a reasonable price highly recommend.

  Lizzy Rivera
7 months ago
This was our first visit at franks auto repair, we just came in for an oil change. It was fast, super accommodating and he did just what we came in for. He was recommended to us by my boyfriends entire family, so obviously he's doing something right! We will definitely be coming back again

  Rosa V Coreas
a year ago
Amazing customer service! Always available when needed. They always have my vehicle ready by the end of the day, and they do right with pricing. I highly recommend!

  Nadia Roane
8 months ago
Came into Frank s Auto Service today on my lunch break in distress because my car was acting weird and had cut off on me. From over the phone to in person they provided excellent customer service. I didn t get here until almost 1:00pm and was worried that they d say they wouldn t be able to get to my car today but not only were they able to diagnosis the issue, they were able to make the necessary repairs to get me back on the road! They listened to my concerns with attentiveness. They also have the best waiting area I ve seen including a flat screen tv and a little play area for children! Highly recommend them for your auto service needs!

  Sarah Foote
8 months ago
Frank and his team did a great job explaining what was going on with my car in terms that were accessible and thorough. I love supporting family businesses and local business, and the way the team operated reinforced the idea that working with a small business is better whenever possible! This is a truly bilingual business too, and it is great to see all literature posted in Spanish and English. Thank you, Frank! I ll be back!

  Tori Jin
4 months ago
Frank's auto service provided great service, it's my future car service shop! Offers great warranties on their service too.

  Axo
5 months ago
Waseem Akbar: Fixed my car in 1 day. Excellent service and work. Will recommend.

  Veera Ganesh
10 months ago
I had a great experience with this business. As someone who isn't particularly knowledgeable about cars, I appreciated that Frank took the time to explain everything to me in a way that was easy to understand. I left feeling confident that my vehicle was in good hands.

  SWAY X
8 months ago
IN A LEAGUE OF THEIR OWN. these Wonderful people swapped my old engine with a working engine in less than 3 days!!! Wayyyy quicker than I expected they are not playing, with that said, I appreciate everything they have done and for being a trustworthy shop to work with! If my CAR needs anything done, this is where I'm taking it from now on.

  LATOYA NASH
a year ago
Found this location on google and based off the reviews decided to go here to get my front brake pads repaired. Best decision I made! So clean, & professional! My brakes feel 1000 times better! I highly recommend them! Thank you so much for your service!Service: BrakesService: Brakes

  Mainor Paz
8 months ago
Very pleased with their work, very professional and efficient, reasonable prices, and the best warranty deal in parts and labor nationwide. Franks auto service is the best mechanic shop to be associated with and recommend them without any hesitation whatsoever.

  Byron G
8 months ago
Great service! Very honest and transparent with what was going on with my car. I wouldn t take my car anywhere else. Efficient also! Highly recommend!Service: BrakesService: Brakes

  katarzyna jarosz
8 months ago
Right place to bring your car for any reasons. Responsible and great service., always helpful and always welcomed. Frank repairs my car for over 5 yrs and I m always satisfied with the result.

  Jamie Collins
a year ago
Trustworthy and affordable auto shop! We brought it in for a catalytic converter replacement, a tune up and an oil change. They showed us all the engine codes, explained the work in detail and have us super fair pricing. We were even able to bring our own parts and just pay for installation. We will definitely be using and recommending Frank's in the future!Services: Transmission, Air & cabin filter replacement, Exhaust, Electrical, Auto engine diagnostic, Oil change

  J Bold
3 months ago
Great service! Will come again, service was quick and excellent.

  Anne Schlegel
8 months ago
Highly recommend Frank's! Great service -- friendly, professional, and got the job done quickly (and right!). When I next need service, I will definitely be going back to Frank's.

  Andrea Dunn
a year ago
I love this place. They have kept my 2002 Nissan Sentra running for years. They aim to please you and will not try to overcharge. Very honest people. Referred by a family friend.

  John L. Donelson
5 months ago
I won't let anyone else touch my car. Thorough and trustworthy. Hard to find an honest mechanic at a reasonable price. Go with Frank. Every time.

  Angel M
a year ago
Thank you guys for your wonderful service! I ve been going to Franks auto for almost 3 years now. They are the most trustworthy out of all the shops I ve ever been to. They re also more reasonable when it comes down to pricing. Very professional, trustworthy nice people. Thanks again!Services: Tires, Electrical, Brakes, Brake service & repair, Battery, Oil changeServices: Tires, Electrical, Brakes, Brake service & repair, Battery, Oil change

  Soudabeh Tazh
2 years ago
I found Franks auto repair by accident and Im so glad that I did. He took me in quickly and repaired my car for then problem of my auto. The professionalism, the patience, the honesty, fair prices, and great job of this team were enough reasons for me to go back to them whenever I needed my car fixed. The owner Mr. Frank has an outstanding personality..hes a remarkable human being. I very highly recommend Frank's auto to anyone who needs a fantastic team of super professional mechanics.

  Alysun McFaden
3 years ago
They got me in super fast, looked at my car right away and fixed it quickly. They even took a video to show me the problem and explained everything in a way I understood. The price was affordable, free warranty, and very kind employees. Definitely found my new mechanic! Very pleased with my experience.

  Nelson Pessuto
5 months ago
Very honest and nice people . Always great service

  Opening Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday 8 AM-6 PM
Saturday Closed
Sunday Closed

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