Fetty's Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaleb Bowers
a month ago
Wasn t a huge fan. I had my car towed here by AAA after it broke down due to a failing alternator. Not really a complicated repair on this car, but I needed it to be fixed ASAP so I had them drop it off at the shop. After it was dropped off, I called the next morning to confirm that I needed them to work on the car, they said they d get to it very soon. They then proceeded to stall for about two weeks, the woman on the phone constantly groaning and brushing me off when I called to check on my car every other day until the owner picked up one day and confirmed he d take care of it tomorrow. After paying the fairly lofty repair bill and picking up the car, whatever autozone/remanufactured alternator they put in the car started failing a month later, at which point I gave up, bought a used OEM one, and installed myself with no issues. Was just a little underwhelmed especially when I ve heard such good things about this place.

  56Nhask
a week ago
Great customer service. Fair pricing.

  Alex Nikazmerad
9 months ago
Love this place!! My car always comes out of an oil change purring, and I trust them completely to do great work. Mandy at the front desk is a sweet angel, and you may even be lucky enough to meet the most beautiful shop dog in the world Tilly.Thanks Fetty s! Services: General repairs & maintenance, Oil change

  Jane Olmsted
a year ago
Top Notch mechanics and professional service. Very pleased with how I was treated and how my car was repaired. The owner is One In A Million. He made me feel at ease about my car and I am more than happy to tell friends what a great experience I had and I highly recommend going to Fetty's for their car repairs.

  LaClaire S
a year ago
My husband introduced me to them over 10 years ago. Solid shop. Good service, happy to explain problems, and cars fixed right the first time. Only issue for me is you have to get there early!! Don't expect to get your car worked on and back the same day.

  James VIDEO
a year ago
Wow I was amazed at the professionalism of the staff there. I'm from New York and had to get some work done on my inlaws car and didn't know where to go so I gave them a try. I was disappointed at all. I was confident that they did things right and didn't charge me a arm and a leg for the work. Great service great price.

  Joe Brooks
4 months ago
Same great customer service has always!

  Yuvonda Cason
a year ago
My husband and I went there because my brother-in-law suggested. My air conditioner was blowing but wasn't blowing hot air and my truck was making a grinding noise in the rear. When I came back to ask what the other problems were they told me we fixed the AC but there are numerous problems with the back of your truck to the sum of $1,800 I told them let me get the truck with what you have just done with the AC and I might return but that was way too steep. They charged me almost $300 just to put AC fluid in my air conditioner the next day I took my truck up the street to meineke got the whole problem plus more fix for the sum of 600 and some dollars. The people at Fetty's are crooks.

  Christine Cowart
5 years ago
Awesome experience ... knowledgeable, experienced and most of all extremely nice guys. I really appreciate their efforts to not only fix my issue quickly but to also do it for a very fair price. I will always use Fetty's Service Center and have already recommended them to friends.

  Emma Lee
6 years ago
I simply cannot praise them enough. Fair prices, excellent services, and a staff that actually pay attention to their client base. The owner, Jim, has built around him an amazing team and their high level of service reflects it.

  Matthew Edwards
3 years ago
Took a little more time then I thought was needed for my car but the service and care were excellent. These guys do care. Still continue to come to these guys because of their honest work and flexibility. Wonderful shop. Thank you guys

  Ann Spinks
4 years ago
Fetty's Service Center has been my mechanic center since 1981 when I moved to Richmond ! That's a long g g g time and they have never failed to work with me about time of appointments, giving me good advice, working me in when needed, being efficient, being Honest , and I have complete trust in what they tell me as to what I need to keep my car running and me safe . I highly recommend them . Ann

  Nicole P
2 years ago
I use to love this place but now the service has gone downhill. Little small mistakes done to vehicle that end up being an inconvenience. And not too much care from front desk workers of the inconvenience that there mistakes are causing. Not very personable.Service: General repairs & maintenanceService: General repairs & maintenance

  Ann Spinks
9 years ago
I have been a customer of Fetty's since the early 1980's and have never been unhappy with their care of my cars. They have proven over these many years to be trustworthy, fair, flexable & accomodating to my scheduling needs for car service and always willing to treat me (their customer) with utmost customer care. I have come to rely on Fetty's to be there when needed and that is of tremendous value to me.

  Jonny Kendrick
7 years ago
These guys are sharp and work quickly to get you up and running asap. They will call you before performing any major work. I recommend friends and family here and I am a mechanic myself. Their staff is very knowledgeable and friendly.

  Nanette Johnson
a year ago
The Staff Are Really Friendly! But, I've Been There Before With Mr. Royal Booker and He Thinks of them Very Highly

  Shannon O'Grady
6 years ago
Dropped my car off for a possible tire patch and to get help putting my wiper back on that fell off - was initially asked if I wanted to wait there, but declined and agreed to come back when called. Took them two days to tell me they couldn't find a leak in my tire and when I picked the car up the tire with the leak was flat and the wiper was not installed correctly. I had to ask them to fix the wiper and fill up my tire before leaving. I thought this was a trust-worthy place, but I won't be coming back.

  Michael H
6 years ago
Technician wouldn't give up and solved my AC issue that even the dealership and at least 2 other shops missed. Excellent customer service. Would highly recommend to anyone.

  N MI
3 years ago
The repairs were acceptable but they damaged our vehicle and the body shop they sent us to across the street will not contact us. Fettys says they have contacted the shop but they still haven't called. So tired of this. Btw.. the body shop is across from Fettys and the guy is named Randy. I will remove this review when you follow through with what you are responsible for.

  Ivan Flores
a year ago
Great Service they are the best !!.I trust my car to them it's always good Service and always on time !!I strongly recommend !!

  A Gentry
6 years ago
I was on a road trip with my wife and 3 young children. My truck started shaking while on the 95 i stopped at Walmarts auto center and the employee directed me to Fettys. Also a customer in line recommended Fettys also. When i got there the guy up front im assuming he was in charge told me that all the techs were busy but he would make sure someone would take a look at my truck for me. We waited about 10 minutes, We were greeted by a gentleman by the name of Eric. He got my vehicle fixed in just a few moments. I am so grateful for Fettys help. I have a heart condition and i was already frustrated being 400 miles from home. They were a blessing to me and my family. I will never forget how they saved the day. Eric is a true asset to that company and he knows his stuff. I promise to send them guys lunch in the next few weeks. Thank you guys again. So much!!!! 2007 Chrysler Aspen

  Hat Thein
3 years ago
I'm told by customers waiting that this place is reputable and people have been using their services for 10 yrs, so they must be doing sommin right. I need an alignment and will let ya'll no when I no.

  OLA BADARU
6 years ago
My brother (Ade) has been using this Auto place and always rave about how reliable, knowledgeable affordable they are. I tried them and i'm sold. The lads there are awesome.

  D Winslow
6 years ago
They were the best. I needed my radiator in my car fixed. The got it done fast for my busy life and my car is running great for areally great price!!! Thanks Fetty's !!!

  Carolyn Robertson
3 years ago
Friendly service! Clean waiting room! Real time repair work! Reasonable prices! And located in my neighborhood... what more could I ask for

  Heather King
4 years ago
Love the service would tell anyone to go here for your car repair needs love the staff friendly and honest with what your car really need and willing to tell you exactly what it needs

  Michele Coles-Flood
a year ago
Great place gets you in and out for minor repairs without all the high prices and fluff just gets the job done.

  Ronnie Richardson
3 years ago
Ive been going there for a few yrs an excellent auto place to take your car they don't price gouge you ..

  Dontonya Jones
6 years ago
They worked on my car in fast and timely matter...They know what they're doing and habe awesome prices to work with you...I refer this auto shop to anyone

  Elijah Whitson
5 years ago
Just down to heart guys man really brought my prelude up there to get checked out did my diagnostic free as charge and didn t jump to saying OH THIS IS YOUR PROBELM ITLL COST YOU 1,500$ TO FIX.. I reccomand these guys 100% thanks agin guys