Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
elliot
2 months ago
There is no secure dropbox to leave your keys, my car reeked of cigarette smoke (I have asthma and do not smoke), and there was an empty chip bag left on the floor that I assume was part of the tech's lunch. They only accept cash but didn't tell me that until it was time to pick the vehicle up. I don't know enough about cars to say if the work was done well or not. I only came here because it was recommended by my insurance company AND another local shop, but I would not recommend this shop to anyone. Maybe if you're a "car guy" working on a specialty project who knows exactly what you want but can't get it done elsewhere this is the shop for you.They did let me bring my own part and complete the job within a day. I will not be a repeat customer.
Michael
3 months ago
Roy is the best. Well satisfied with the job of a muffler delete he did on my truck. Truck sounds great and the price was great. Him and tye are good people and i will definitely be back.
Katina Morris
2 weeks ago
I had been looking for someone to take off my lug nuts after they had become seized on to the rim. They were the only ones that were able to do it for and was not super expensive
Kollione
a month ago
Friendly environment ,great customer service awesome mechanics to get every inch of your car fixed with no loose bolts
Andrea Barnes
6 months ago
This review is WELL deserved. Roy is theeee GOAT! He saved me Thousands from the dealership. I ve driven my car for a month since he repaired it and I m not from the Richmond area! I will be back if I m ever in need of similar services. I was a little hesitant because of the judge a book by its cover mentality but I m also a country girl who knows some gems are hidden fruit! Thanks again Roy!
E Fa
6 months ago
Does good work. But don t leave vehicle unattended. I dropped my truck off and came back the next morning with parts and it was gone. It wasn t stolen but the shop owner decided to drive it around for a couple of days without notifying me. Took weeks to get the smell of cigarette smoke out of my truck and the passenger seat was leaned back crushing the car seat in the second row. So not only did he drive my vehicle without asking he put another person in it as well. Very unprofessional business to say the least.
Sergio Olivar
2 years ago
Brought in my 1994 Chevy C1500 for some custom exhaust work done. They did it same day & amazing work. Sounds amazing too. New headers I installed & they finished the job. 5/5 stars. Great service, communication & great prices. Check them out Service: ExhaustService: Exhaust
Garrick Edwards
5 months ago
I got my muffler deleted and they threw my straight pipes on for me. The car sounds great and service was done relatively quick.Service: ExhaustService: Exhaust
Ethan Thomas
7 months ago
Got some exhaust work done: 5/5 stars - Excellent service - Professional - Good communication. I m pleased with the work Roy got my car breathing & sounding right.
Dereon Cardai
6 months ago
Came in and they knew what my car needed just by the sound of it which wasn't noticeable to me. Roy had me up and running in 30 minutes or less.
Patricia Chiles
2 years ago
Roy is the guy to see! He was very patient with my situation and very understanding. He had my car fixed within a few hours of me taking it to his shop. His prices are very fair and I will definitely recommend him to anybody that needs their vehicle fixed.Service: ExhaustService: Exhaust
Cherelle Cosby
5 months ago
Extremely pleased! Highly recommend! A pleasure to do business with!
Tyler Hurwitz
a year ago
East End Muffler is top notch and definitely the best option around. They re trustworthy, know a lot about their craft, and are super helpful. My muffler betrayed me, partly due to the evil potholes of RVA & Roy saved the day. They only take cash & they can set up appointments via text, which is super convenient.
Stanley Royster
3 months ago
Good service and a very nice guy
JC H
5 years ago
Excellent service, affordable, and quality work. Roy has been in business for years. He let's you bring your own parts which saves $$ I will recommend him to anyone who needs exhaust and muffler work, as well as brakes.
Dannielle Thompson
5 years ago
Great service still exists!!!! I can't explain how great it is to get your car worked on for an affordable price by people who know what they are doing coupled with friendly service. We all know what I mean these days. I'm taking time out to say please try these guys. Lets give our money to those who care and value our business. It's your car and your life. It is serious. I don't normally do reviews but this was definitely worth sharing. From the bottom of my heart, thanks again.
J.D. Hendrick
a year ago
Roy, the owner, is a super nice guy. He does a good job welding. He always gives a good price.
Dylan Mull
a year ago
Roy told me 2 days in a row that my exhaust would be done, drove 45 minutes both days there and back to get it done by him. And when I go to pick up my vehicle it is not completed. Very poor communication and not somebody I will be going to again. Has lost a long time customer!Service: ExhaustService: Exhaust
Daniel Fleming
9 months ago
Roy is The man always fair and most Def the best around
Chartaz Brown
2 years ago
Roy is amazing!!!! Went to get my flexpipe fixed i was out in 15 mins !!!! I normally don't do reviews.....but he deserves 5 stars!!!! Thx Roy !!
David Butler
5 years ago
Love this shop he has been in business a very long time started going to him in 2003 all exhaust problems I have take it to Roy an his brother does good work for all brake needs friendly good people wouldn't even think of going anywhere else stop getting ripped off from other shops come see Roy or his brother at east end muffler trust me you be glad you did
Tina Monroe
a year ago
This is my one and only exhaust/ welding shop..I've been going here for years. I love them and they are #1 in my book..The best in the city
Sherrell Hood
5 years ago
OMG!! ROY!!! THE OWNER IS A MONSTER!!! QUICK SERVICE!! MY MUFFLER NEEDED TO BE REPLACED... (It fell off on expressway) He asked me to buy the Part! The NEXT DAY!!! He Fixed it in under 30 mins!!! And My Car is Working Perfectly AND NO SOUND!! I RECOMMEND HIM! IF YOUR READING MY REVIEW, LIKE I DO BEFORE GOING TO ANY PLACE FOR SERVICE! HE IS YOUR GUY! THIS IS THE BUSINESS I DO SUPPORT!! HE HAS 30+ YEARS OF EXPERIENCE! AWESOME CUSTOMER SERVICE! QUICK AND AVAILABLE! AFFORDABLE!!! AND HE WILL WORK WITH YOU!! I will be returning for more repairs!!!
Alicia Baytops
2 years ago
Reasonable price, will refer you if they can't do the work. Make sure you have cash. Will use them as my new mechanics.
Hanna Corum
3 years ago
This place is absolutely horrible, in customer service and service in general I would not get my car fixed here at all. You should be able to get your car fixed without more damage being done. End of discussion!
Wanda Thompson
3 years ago
Good Guys and Work up there and priced really goodYou get Muffles done and some other work on the engine ,Brakes ,breaklines rotors little bit of everything in 1 spotGo check'em out
Joseph Kelb
5 years ago
Had a rusted out section of pipe right before my muffler. He was quick, efficient, and cheap. Will certainly come back, and referred others, for all my muffler needs.
the ford guy
3 years ago
I bring all my vehicles here! Great honest guys! They do great work! Highly recommended!Service: ExhaustService: Exhaust
Chris Payne
4 months ago
Good guys
Richard White
5 years ago
Roy is quick, honest and decently priced. I will continue to recommend customers to him.