David Word Automotive Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sybil Parker
a month ago
I have been taking my VW to Word and team for years, and have had major and minor repairs, along with routine maintenance. The service is consistently professional. They communicate well, from making an appointment to explaining what needs to be done and why. I've never been disappointed, and even though I live pretty far out of Richmond, it's been worth it to keep bringing my car to Word Automotive.

  Arius Aibara
3 months ago
I've been taking my European performance sedan to David for the past two years, and I have only good things to say about the fellows in the shop, their integrity, and their work. Thanks David!

  CONCEPTUS THE CHANNEL
11 months ago
The best shop in town for European Cars! We took our vehicle to three previous shops that specialize in European vehicles, and they couldn t seem to find exactly what the problem was. Highly recommend, great service.Service: Auto maintenanceService: Auto maintenance

  mirabilen
a year ago
I was referred by a mechanic I trust who said you may be willing to do the work. I called ahead and had my car towed there after you assured me you would be able to take a look at it. The tow truck company ripped my bumper off, and you called me at 7:23 AM to tell me it was too damaged for you to work on. It s understandable that you re not willing to do the work. It had some vandalism prior to the bumper being ripped off. I just wanted to see if the brakes could be fixed so I could repair the rest of it. But you called me before normal business hours, and were extremely rude. When I called you back to let you know what the status was, and that I had to get my insurance involved, you were more rude. You said it needs a scrap heap and hung up on me. No worries, the tow is already scheduled as I type this. Clearly you re doing well enough that polite customer service is not a concern for you. I ll pass that on, and I ll pass on future business with you.

  Austin Boze
a year ago
David Word Automotive is the best mechanic I ve ever experienced. They do quality work, they re honest and transparent about what is needed with your car and how much it costs, and they have fantastic customer service. I had bad luck with 3 nails in the same tire over 2 months. The second required a new tire. The third was only 2 weeks later. They felt bad and went out of their way to file for the warranty for the tire. They kept me informed along the way and sent me the refund check in the mail. On many occasions my wife has picked up our vehicles during the day while I ve been at work, and they have picked her up to and from so she didn t have to walk or use an Uber. I can t exaggerate the upstanding quality of business. Finding a good mechanic can be an uneasy process. David Word is exactly what anyone would want and more.Service: General repairs & maintenance

  Rich Scalea
a year ago
Easy-going and personable staff but are misleading with their estimates. After we had already verbally agreed on a price, setting up an appointment, making arrangements to drop off the car, and taking time off work, they upcharged me by 60% for major maintenance, and 40%, for routine maintenance, causing a lot of confusion, back-and-forth conversations, and ultimately a big inconvenience. Really nice people but a headache to deal with.

  Markeita Johnson
a year ago
Always a pleasure there their customers services is outstanding and they do excellent work I'm always satisfied i needed to go back and other work done you I just don't like the dealership because they treat you like a number and it's more money but the staff at David World are so pleasant the it contagious they tell you what the problem I got to Lou used to work but I see he passed on how customers supposed to be treated the dealership doesn't do that that why I don't go to them because they treat you like **it David world is the place to go I want to give Tim a shout out too he explained and showed me best and David world is the place to go

  Jaekwon Mayo
11 months ago
Great place uplifted my confidence thought I was going to loose my car Service: Engine repairService: Engine repair

  A. Mancini
4 years ago
Best Auto Repair Shop in the State of Virginia and possibly the East Coast. For over 25 years David Word has helped me with all of my vehicles. I went in for a repair and he found out it was under the manufacturers warranty he would send me to the dealer where it was no charge. Honest, dependable, reliable with integrity, they stand by their work and their WORD.

  Judith Duarte
2 years ago
For years a friend had been telling me how terrific David Word Automotive was. Glad I finally tried them. I was quoted $150.00 to replace a headlight bulb with a 2 hour wait. David Word saved me over $100.00 & I was in & out within minutes! I will use them from now on.

  Cassandra Harris
8 years ago
Very Professional service! Not many shops in Richmond will take Mercedes, even some German auto repair shops. David Word took it with no problem. If you have any really specialty needs, I highly recommend David Word. They also worked with me on the price. 5 stars across the board. I'll be back (hopefully not soon though!)

  john mccalla
2 years ago
David Word Automotive is very professional and efficient. They quickly evaluated my service requirement and gave me a complete quote of the cost to repair.

  Angelo Pleasants
11 months ago
After my last review mr word reached out to me personally and apologized for my issues he was not aware of my issues with my car and once he was made aware he was as happy to reimburse me for my cost for repairs thus restoring my confidence in his company

  Kevin (Fire Stream Marketing)
4 years ago
Received estimate to replace valve cover gasket on my Jaguar. Agreed to price, then when it gets in shop price goes up 60 percent. Problem never fixed still leaks oil from valve cover. You are better off taking your car to jaguar dealership. They charge dealer rates once they start the work. Offer cheaper rates then dealer to get you in the door.

  Josh
3 months ago
This place aint cheap, but they will do it right.

  Pat Rogers
6 years ago
When you have an old car you need a place to take it that you can trust to do the work and not gouge you on prices. These people care that the car is running properly. Friendly, courteous and communicative. I trust them.

  Sara Johnson
3 years ago
Very negative experience at David Word Automotive. Completely overpriced on parts and labor. If you take your car there, I strongly urge you to think twice and compare prices. Beware ! Very shady and dishonest ! Will never take my car there again.

  Patricia Dole
11 months ago
A great place for all of your automotive needs. Highly recommend.

  Delois Alexander
5 years ago
Very honest and trustworthy....the moment I walked in I was greeted with a smile at the front desk...(Lou) and owner Mr. David Word was concern and very helpful in fixing the problem I had.....I would highly recommend them for getting the job done right....

  Ric Bergstrom
5 years ago
Fixed my Land Rover right up! Better rate than competitors, done on time and explained all the repairs.

  S�an Church
a year ago
They care about you and their services are impeccable. Go see David for any care you need.

  Linda B
6 years ago
Great team, very trustworthy. They have helped keep our older cars running well.

  Steve Tartakovsky
10 years ago
If you have a rare or finicky car, this is the place. Owner involved and it's a small shop that knows what they are doing.

  Matt Rutledge-REALTOR
3 years ago
Good, Honest folks - have used for 3 of my cars now

  Wendy Gayle March
3 years ago
You will not be sold what you do not need. Efficient and polite.

  Lou Rubsam
6 years ago
Great place awesome staff it's a pleasure doing business with them

  Pat Vitsky
2 years ago
Efficient, fast, well priced, nice people

  Frank Cannizzaro
5 years ago
Awesome place to bring your car or truck in!

  Glenn McDermott
6 years ago
Great job. Fair price

  M. Kevin Crossley Sr - 2022 Presidential Scholar (2022 HBCU CoHart Scholar)
3 years ago
The best at what they do!!!