Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Goodman
2 months ago
Caliber repaired our Ford Explorer Platinum back to factory beautiful! If you need auto body or paint check them out. They did a great job, kept us updated and delivered on schedule. I had a great experience and recommend Caliber for your auto body and paint needs.

  Deborah Lightfoot
3 months ago
I would recommend Caliber Collision. They were able to schedule me in a short amount of time. Other places I checked out had a 1 month waiting period and a 3 week repair time. Caliber estimated a week to a week and a half. I received text messages along the way of the progress of the repairs. Everyone was very nice. Dave, the body shop supervisor greeted me when I brought my car in and we reviewed the damage together. My car was completed early. When I went to pick my car up, Dave greeted me again and went over the repair work. He explained what I should and should not do for the next two weeks to protect the repair work.

  Tarsha J.
5 months ago
Even during a stressful situation, Caliber was an excellent choice to repair my car after my accident. Anyone that has seen my car prior to repair is always so amazed at the quality and they always say you can never tell there was ever any damage. It is a great feeling. Customer service was great as well. Everything was explained upfront and I never felt left out of the loop. My estimated repair window was 2 weeks and it was repaired almost to the day. All around great experience.Services: Painting, Body & Trim

  Maximillian Haughey
4 months ago
Kevin did a phenomenal job with our experience at Caliber. Profoundly impressed with the customer service aspect of this establishment along with the camaraderie of the staff at the front. Thank you for a speedy reliable service. Will be back here for any possible future occurrences for the best service in Richmond

  Dirrick Simmons
3 months ago
The service at the Eubank Road location was excellent, thanks Danielle, and I was updated on progress regularly. They use Enterprise for rentals, and they pick you up and when your vehicle is ready, you can leave it at Caliber and they take care of the return. Not sure if any other repair shops do that.

  M Kennedy
3 months ago
Took a car here for some side panel dents and scrapes. Looks brand new after the repairs. Our point of contact was Kevin and he did an excellent job of keeping us updated throughout the whole process. They also finished repairs ahead of schedule. They ve got my recommendation.

  Deborah Driver
2 months ago
Everyone is cordial & patient. The staff explained the claims process & what we needed to do & what we could expect. They gave reasonable time frames & kept us up to date.The repair job was excellent.

  Carol Smith
4 weeks ago
Caliber Collision provided prompt service. They kept me informed and provided an estimated time of completion. They were finished ahead of time. Very professional and prompt service.

  Isabelle Protopapas
2 months ago
i got into a minor car crash earlier this month and my bumper was shot. i took it to this Caliber Collision and my car has never looked more beautiful. customer service was delightful. highly recommend, would come again.

  Al W.
5 months ago
Great Experience, My service advisor Kevin and the ladies in the front office were a pleasure to deal with. They kept me informed and made sure I was happy with everything after my vehicle repair. I would definitely recommend them for any body and paint work.Service: Body & TrimService: Body & Trim

  Veronica Fleming
2 months ago
Great, responsive and friendly customer service. Beautiful job on the repair. I was pleased that they handled the Enterprise rental so that I was picked up at Caliber and left the rental there.

  Poplar Spring Farm
4 months ago
I stopped by to see if I could get a estimate in reference to having a scuff mark taken care of, and the gentleman that took a look at it said give him two minutes. He came back with a can solvent and a rag and had the mark gone in 30 seconds. These folks are great!!!!

  Charlotte Barbour
2 months ago
My vehicle looks great and I was informed each step of the process customer service was outstanding you re gonna like them too!

  Cassandra Sherfick
4 months ago
Had my vehicle ready weeks before they had projected. Everything looked great and Kevin stayed in consistent contact!! Never had an experience this great with a car repair before!!! Highly recommend.

  Ed McAllister
5 months ago
Took my Mustang to Caliper for a fender bender. Danielle, the service advisor, informed me at every step what they were doing to the car. They did an excellent job. They gave me a promised date, and the car was actually ready BEFORE the promised date. They did an awesome job.

  mamabear mamabear
6 months ago
I was so stressed about my vehicle's repair but Dave and Christine took all my stress away! Dave and Christine treated me like a friend versus a customer I was continuously keep up-to-date on my vehicle's progress by Dave. Christine was always cheerful and helpful WHENEVER I called with questions. Dave was ALWAYS available when I had questions or need advice in regards to my vehicle. It was noway anyone would have believed my vehicle was in shambles prior to this restoration. The job done on my vehicle was SUPERIOR 10 OUT OF 10 I WOULD HIGHLY RECOMMEND

  Kenneth Stith
6 months ago
I was very pleased with the work from the team of Caliber Collision. The professionalism from the phone call and in person was with impeccable courtesy. I will share my experience with family and friends. Keep up the excellent service.

  Caleb Poppell
5 months ago
All I can say is WOW! From my first interaction to delivery, my experience was perfect! Kevin kept me informed through every step and really went above and beyond for me. I will for sure bring my vehicle here next time I m in an accident!

  Mike Miller
6 months ago
Someone tried to steal my car. They broke a window and did damage to the interior. Caliber (Eubanks Road) repaired everything as new. Parts were difficult to obtain. Christine and Danielle kept me informed and delivered the vehicle a day earlier than promised. Everyone at Caliber were kind and fully committed to excellent customer service. My car was returned cleaner than when I dropped it off. I was totally pleased with Caliber s serviceService: Body & Trim

  Brenda Woodson
2 months ago
Caliber Collision on Eubank Street is the best place to take your vehicle for repairs after an accident. Great company!

  L TYLER
7 months ago
I had my vehicle serviced here and from day one we were told so many lies on the progress of the work. For over 3 weeks my car was at the dealership for additional repairs when it was still actually at the collision center in the back of the building, we was even told that it was being kept inside the shop and was never outside but on numerous occasions we came to the shop and saw the vehicle outside and took pictures, but the tech kept saying no it's been inside you saw someone else vehicle. We offered to show him pictures that we took and he changed his tune to say let me find out what's going on, because it's been inside the shop. Lies, after lies. They lied to insurance company about the work being done. We eventually met with the manager who acknowledge that they dropped the ball and that he was sorry for them not being truthful and that he had a lot of work to do with his staff and wasn't aware of all that was going on. From that visit, he worked to make sure that things were done and moved along, he asked to keep the insurance company out of it, but they insurance company pays them and I'm the customer. I did have to return the vehicle for some other cleanup. So glad this is over but I will never return to them again. They had my vehicle for over 2 months for a job that shouldn't have taken a month. The absolutely worst experience ever.Services: Painting, Body & Trim

  Wyatt Vinson
3 months ago
Great shop, AMAZING staff, everyone was extremely friendly, knowledgeable, and helpful! They did an amazing job on my wife s car, highly recommend them!

  Clemmon Hough
2 months ago
Great front desk by Rakel/Christine, professional service staff by Darius/Dallas and great finish work on the job by Angel and for me the client Clem.

  MadBellDem
2 months ago
Best service I've ever recieved. Staff and Manager, Ryan, was extremely helpful and respectful of my time. Will be coming back in the future.

  Edward BB Hamilton
a year ago
I recently visited Caliber Collision in Richmond, VA off of Eubank Road for a correction of body work that I had done. I was impressed with how the staff took responsibility for the issue and worked to make it right.Karla greeted me with a smile and even helped me with the coffee machine, which was a nice touch. Christine gave me a warm welcome and ensured that my check-in process was smooth and efficient.Most notably, Ryan came out and made sure that my issue was a priority, which I greatly appreciated. The team at Caliber Collision in Richmond, VA clearly takes customer service seriously and strives to provide a positive experience for their clients.Overall, I was very pleased with the service I received and would consider returning for car service in the future. Thank you to the team at Caliber Collision for their professionalism and dedication to customer satisfaction.

  Sadie Sirjue
2 months ago
this was the best experience in virginia i ve had. i scraped my bumper backing out, and now you can t tell it was ever damaged. way 2 go caliber collision!

  Elvis Gonzalez
2 months ago
Great service from the manager RyanAnd the whole team very professional. Would highly recommend beautiful work . I m a customer for life

  Ki
7 months ago
Caliber collision on Eubank road has exceeded my expectations! In May vandals broke into my car and took apart my steering wheel column in attempt to steal my car. After filing a claim with my auto insurance I was referred to Caliber. The communication from Kevin was fantastic and I always felt they cared in making sure I knew exactly what was being done to my car. I haven t had much luck with mechanics being honest in the past, but will 100% bring my car back to this location in the future!Thank you Kevin & team!Services: Painting, Electrical, Body & Trim

  Whitney Wilson
9 months ago
Recieved body work from Caliber and the work is great. Kevin was whom I had the pleasure of working with and he was very detailed about the damages. You can't even tell it was in an accident plus he communicated along they way. I received live and in time updates about my progress and it was ready on time. Smoothest process ever.

  Krystle Saunders
a year ago
My experience with caliber collision was nothing short of amazing! Karla Baylor was a joy to speak with. She was very helpful! Once I went in I was greeted by Karla and Christine. Both ladies were very helpful Ryan was very hands on with my needs as far as my car. I would highly recommend them! Oh and let me not forget the popcorn and coffee! 5 stars!