ALLEN TIRE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amya McNeil
a month ago
Horrible. I asked to have one tire sensor replaced and the worker kept telling me that I had to leave my car (for how ever many days)and I explained to the worker that I don t have another car to come back to get the car. They weren t understanding and I had to drive all the way to Allen tire in Midlothian to get the service I needed. They were understanding and had no problem changing the sensor within 20-40 minutes.

  Amanda McWhite
5 months ago
Can I give 6 stars? I ve had my car serviced at this site twice and have been very happy with their services. Honest. Timely. Friendly. Reliable. Fair pricing. Helpful.

  Ash Otocki
a year ago
Found my new tire place! I knew something was up with my tires and I needed to wait while it was fixed (always a pain). I was able to get fast, honest and thorough service from the team at Allen Tire. They did their best to be fair and absolutely did not oversell. Great value all around.

  Marc Barany
a year ago
I believe they caused damage to my vehicle, and then lied about it. This resulted in hundreds of dollars in repairs and lost time. (It would have been over a thousand if not for some good people at other auto shops.) I took my vehicle in for an inspection and oil change. They told me there was corrosion on my battery terminals that they could clean off. I agreed to have that done. When I picked up my vehicle my heat was blowing full blast and none of the buttons on the control panel would turn it off. This was not the case when I took it in. I immediately returned and told them about these new symptoms. They tried to tell me it was just coincidence that these things happened at the same time they worked on my vehicle. They told me there was no way what they did to the vehicle could have caused that. But, in weeks of problem solving that followed, other technicians at other businesses told me, if Allen Tire disconnected the battery to clean the corrosion, then that could have caused the issue. So they either did not know disconnecting the battery could do that, or they lied. After talking to numerous mechanics it seems commonly known that that can happen. People make errors, things happen, but the fact that they claimed it could not have been them, suggesting that is was just coincidence, or worse that I was lying about it being a new issue, and to leave the customer to troubleshoot a problem they created is bad business.

  Kelly Hendry Cotting
a year ago
I had a great experience here this week. While driving home on a road trip we blew a tire. When we got back in town we needed three to match. I called at 9 and and by noon they had my tires. Only took them two hours to change the tires and even though I'd authorized realignment if necessary, it wasn't needed. Very friendly, quick and helpful.

  Steve SURGE4
a year ago
I dedicate this 5 Star Review to Paul at the Forest Hill Ave. Location. He went so far above my expectations that he is forever on my Christmas Card List.My wife and I drove up from Florida to sell the family vehicle to our youngest son. Allen Tire was the only location available on this particular Saturday. We had an appointment with Paul for an Inspection and an oil change. A severely damaged Tie Rod was found and replaced. He even fixed the crazy Windshield Wipers that only stopped when you pulled the fuse. (This took a couple of days. So, my wife and I headed back to Florida.)Paul even took the time, on his own luch break, to go pick my son up from Colonial Heights and bring him to the vehicle.Paul immediately built trust with me, and deserves the Badge of a Trusted Neighborhood Mechanic. I will direct all business towards him.Thank you Paul.

  Danijela Tart
2 years ago
WOW! Outstanding customer service! Extremely impressed with this place! I have been putting off purchasing new tires because I dreaded spending the time during my free time on the weekend in order to complete this chore. The folks at Allen Tire picked up my car while I was at work--called with a quote for approval, replaced my tires and returned my car to me all before my workday ended. I highly recommend them! While discussing this shop with a coworker several other people chimed in and noted that they use this place as well and have been happy for years!Service: Tires

  Lynn MacMillan
4 years ago
Terrific people and great service. The low tire pressure light on my dash has come on several times in the last month. I suspected that I had a slow leak in one of the tires but couldn't determine which one. I called yesterday (Saturday) and they suggested I bring it by. Indeed I had a screw in one of the tires, which they repaired pronto. In and out in 34 minutes. I get all my maintenance done at this shop. They are top notch.

  Michael Potter
4 years ago
I had an issue with my window not rolling back up one afternoon and took it to Pep Boys, they quoted me $560 for labor, the motor, and the regulator.After asking around, a couple people mentioned Allen Tire so I called them. Their quoted price was about $200 less and then when they called me to tell me the job was done, told me that the motor didn't need to be replaced.They are super friendly, do great work, and have reasonable prices. I plan on bringing my car here for all future work needed.

  Libby Mounts
2 years ago
I can't say enough about the service Allen Tire gave me under harrowing circumstances from an older stranded womans prospective. Their compassion and helpfulness turned a bad situation into a great outcome. They went above the normal service to help me. I would choose them again and again. Outstanding!

  Becca Adams
10 years ago
The staff is very friendly and helpful, they were able to schedule an appointment for the next day with piratically no notice. Unfortunately, that's where the good ends. They inspected my car and changed the oil. I was a bit nervous that someone other than the dealership was tinkering with my car, but because Pearson Honda moved so far away, I opted for convenience.After inspecting my car, they informed me that my tires barely passed and that they should be replaced as soon as possible. I told them that I'd hold off, thinking I would go to Costco to get better prices.Fast forward a few days, my check engine light came on (unrelated to Allen Tire). This time I decided to make the trip out to Midlothian to visit Pearson Honda. They found that all except my oil levels were low (Allen said that they "topped off" all of my fluids), and when I mentioned the tires, they were perplexed. They told me that the tread on the front was a bit lower than the back, but both were in very good condition, and simply recommended a rotation. I asked that another technician look at the tires, and he said the same thing as the first.I've been coming to Pearson for 5 years and have never gotten bad service or advice from them. At least in my case, it seems like Allen Tire tried to pull a fast one on me to sell a few more tires.Buyer beware!!

  Renee Ramos
4 years ago
Very good experience with Allen Tire on Forest Hill Avenue from the initial phone call to picking up my vehicle. I feel confident that I was given a fair price on my tires and the other work that needed to be done. I would not hesitate to recommend them to others and will continue to be a customer.

  Rhonda Allen
2 years ago
I trust Allen tire on forest hill avenue for all my vehicle needs , my son and daughter also go to this establishment. The team is totally awesome they make me feel like part of the family , they know who I am when I call or walk in that means a lot to a customer. Mike and Steve are awesome and Whit is a very nice gentleman, we talk about families and such .I would highly recommend this establishment to anyone needing car repairs or servicing .Rhonda and Lindsey AllenServices: Air & cabin filter replacement, Wheel alignment, Brakes, Oil change

  Leigh Colbert
2 years ago
My car was serviced at the Forest Hill Ave location for a flat. The staff was courteous and professional and had me back on the road is less than an hour. This was my first experience with Allen Tire but I will be a repeat customer.Service: TiresService: Tires

  Jennifer Foley
11 years ago
Made an appointment to get my car inspected. Person on phone was great. Got me in on time. People were helpful and kind. I don't feel like I was swindled into anything that I didn't need. Got my work done while I waited. Overall GREAT experience. Plus, they have WiFi in their waiting room so if you wait for your car work to be done, you wont get bored! Will definitely take my car there again!

  Andrew Town
2 years ago
Paul and Mike were prompt, polite, helpful and supremely professional. I was impressed by the cleanliness of the store and shop, the sense of teamwork across the shop, and above all else their honesty. I was in and out quickly and felt appreciated as a new customer the entire experience.Service: General repairs & maintenanceService: General repairs & maintenance

  Richard Walton
2 years ago
I am writing a second review due to just today finding out that this company also ripped me off on a serpentine belt. They used an aftermarket belt that did not fit correctly and told me it was fixed. When i reported a couple weeks later that it was still squealing they claimed it was another part causing the issue that would cost 400$ to fix. Rather than do that I just lived with the noise. Now I am getting it quoted at a Subaru dealership and they inform me the belt was not the correct size and that is why I have had this problem. This place should not be allowed to operate as a garage, nothing but shady business practicesEdit: they have taken responsibility and refunded my money

  Claire S.
8 years ago
Go here if you want to find a truly honest mechanic. While I was getting an oil change at Firestone on Broad Street, Firestone notified me that I had a "giant nail" in my tire, and that it was unpatchable, and they began quoting me for new tires. I was not ready to buy new tires at that moment, so I risked driving the short distance home and my tire did not deflate at all. Later, I went to Allen Tire because of the good reviews and better prices, and I asked if they could take a look at it, patch it if possible, and if not I would get a new tire. The guy dropped what he was doing and went to look at it and pulled the "nail" out with a wrench. It was a small piece of metal, and was not even causing a leak. He tested the tire and found it to be perfectly fine, and said I was good to go free of charge. Glad to know I found Allen Tire and didn't buy from Firestone! I'll definitely be going back.

  Jeffrey Propst
4 years ago
I don't ever write reviews however under this experience I feel it was necessary to share. I went to Allen Tire to get my car inspection one morning in May 2019. I was informed within a couple hours that my 2016 Chrysler did not pass. They failed it due to a Lyft sticker on the front windshield which was an easy fix. In addition, they told me my front two tires needed replacement. I asked what the tread depth was and they said one was 5/32 and was fine to pass but the other tire was at 4/32 and couldn't pass inspection. I told them I had just bought the car a year and half ago in January of 2018 and that it was unlikely I needed tires so soon. They quoted me $400 for two new tires. I picked up my car, paid the $16 and got my failed inspection sticker.I eventually did bite the bullet and got two new front tires at another establishment who informed me under the law that tires that are 2/32 and under don't pass inspection. I took my car back to Allen Tire with two new tires and attempted to get my car inspected for free. Allen Tire was not interested in this and said I had to pay the $16 again. I was not having this so we got into a back and forth since Allen Tire was trying to sell me $400 worth of tires instead of just passing my car. After about 10 minutes of confrontation I waved my hand goodbye and said I was done.I took my car and found two respectable establishments across the street where I will be taking my car in the future. If Allen Tire would have been honest in the first encounter instead of trying to sell me tires, I may have returned later to get new tires with them. Based on my experience I have no trust in that business and hope you are careful and wary if you take your car to this place. Thanks for reading, namaste.

  B
2 years ago
Allen tire - great work! Great team! They treat you like family, like providing rides so you can work while they do. My car is better and I am safer, because I use their services.

  Geoff Stone
11 years ago
Picked up an unexpected bolt (yes, a bolt) in a tire and the fine folks at Allen were on the task. Called and was able to come in without an appointment. Not only did they repair the tire -- a run-flat tire which can require special care to fix -- the shop owner, Billy, came out and took the time to fully show how the repair process was done. His detail and assurance spoke of a level of service that one seldom finds these days. Billy told me that Allen Tire was a family-owned business -- and it shows! Stellar service. Excellent people. And they treated me like I'd been a customer for life... which I will be for now. I like to "keep it in the neighborhood," and it's great to know that Allen Tire is truly close to home.Cheers to all at Allen!

  Sara Vecchio
4 years ago
Stopped in to see if someone could check my tires' air level after the tire icon light went on in my car. only to check if air needed to be added. I was visiting from out of town and my mom is a long time customer of the car shop. I was told "no" and to come back on Monday. It was Saturday at noon and the shop would be open for 3 more hours. They definitely do not go above and beyond to help their long time customers

  Raghu Alapakam Reddivari
8 years ago
I`d been a loyal customer of this location since 2011. Each of my car work has been done here.I went to this location for replacing my low beam lights on a good summer day in 2015. I got my car back (with a $112.28 invoice total) by noon and couldn`t get a chance to check the focus of the lights. When I took my car out the same night the head lights were focusing way too much high rather than the road. I went to them for adjusting the focus, the store manager told its gonna cost $24 per head light. Even after telling them repeatedly that the job was not done properly, the manager didn`t acknowledge what I was telling him.They might have other customers to avail there service, but they lost me..

  Paul King
7 years ago
They got the job done quickly, but I had to pay for it. I knew exactly what the broken part was, so I hoped they could simply swap it with a new part. The part they used was $70 more expensive than the same part at Advanced Auto, which is only yards away. They also charged me an additional $20 more than they quoted me for the part over the phone. They also charged me $35 to diagnose the problem, which they already knew because I told them. Add an additional $25 for "miscellaneous shop supplies." I have no problem with making a good profit. It's the deception, huge part markup, unnecessary diagnosis charge, and vague miscellaneous charge that get me. I'd just appreciate an honest and straightforward job.

  Barbie Paul
6 years ago
If I could give them anything less, I would. This place is an absolute joke and definitely the type of shop to try and take advantage of people who do not APPEAR to know much about vehicles. Initially I failed an inspection, when they asked if I wanted them to fix the issues at their shop I told them "No, my boyfriend knows how to fix these things," their whole attitude seemed to change. My boyfriend fixed the issues listed, and I purchased four new tires from another shop. When I returned for a reinspection they failed me a second time and they said it was for tires! I told them there is a recipt in the glove box for four brand new tires, they quickly went on to tell me other things wrong with the vehicle. When all was said and done they wanted 700$ for something that would cost 60$ and about three hours to fix. When I picked my vehicle up after the second rejection I brought me boyfriend with me (who was a mechanic when he was younger, now working to be a psychiatrist.). My boyfriend asked them to show him exactly what was wrong and argued with the mechanics that they were wrongfully failing my car. I told my boyfriend to let it go, we could take the car elsewhere and have it rightfully passed. The mechanics in the bay area were actually POINTING and LAUGHING at us! The lack of professionalism at this place is astounding. I have never been treated so poorly, nor have I had someone actually point and laugh like they were doing. I wouldn't even recommend this shop to someone I hate.

  Joshua Wortham
3 years ago
This shop is FANTASTIC! After having a nightmare of an experience at NTB on Broad near Scott's Addition, the wonderful crew at Allen Tire restored my faith in car maintenance. They helped me avoid unnecessary work (to the tune of $1,100) that was suggested by NTB. So thankful to have found Allen Tire, recommended by a friend. This will be my new go to shop!Service: Wheel alignment

  Janel Ely
3 years ago
I took my car to check on my brakes. Replaced a brake hose but what I was upset about is that they said one of my wheel cylinders was leaking and it would cost 550 to replace. I didn't do it and had the drum brakes looked at by my own mechanic and there was no leak and brakes were good.

  Allan
5 years ago
These guys are top notch. Professional, honest, courteous and all-around good people. Since moving back to the neighborhood almost two years ago I have taken my two vehicles to Allen Tire and been very pleased.

  ml L
3 years ago
Awesome new Adaptive One brake pads and Adaptive One ultra premium polymer coated rotors solved the front brake vibration on my wife s Acura! I ve been going to the 13210 Midlothian Tnpke location for over 20 years with great success for car & truck maintenance and tires. Always perfect service!Service: BrakesService: Brakes

  Michael Davis
7 years ago
Was ready to get 4 new tires put on after dealer told me they were close to end of life cycle and one had a bad leak. Turns out dealer told me they had half the tread that they actually had so the guys at Allen patched my tire and I was out the door for a lot less than I had originally planned on spending.