Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C
a month ago
I retracted my previous review due to a trend of irregularities with the employees in the service area. I do not recommend this location due to questionable business practices. Preying on unknowing service members, dependents, and vets is a quick way to escalate issues out of control. 3 stars is now 1 star.

  Duane Kortman
2 months ago
Professional, prompt and honest team. Willing to go the extra mile to help me out. Happy with the way they treated me.

  David Smith
7 months ago
The workers in the Firestone on Quantico are very professional and provided great customer service. The representative at the front desk gave me options and prices of different types of tires that fit my vehicle(run flat and non run flat) and I scheduled the service.I made the decision for non run flat and the mechanics replaced all four tires on my Mercedes-Benz C300 2018 for 1K dollars. Saved $500 hundred dollars because the Mercedes-Benz dealership would have charged an estimate of $1500 easily.The service took about two hours based on the work load they had that afternoon. Overall, Great place if you have access to Quantico base.

  Mike Riley
2 months ago
I am always pleased with the customer service. I am welcomed and made to feel like a valued patron. I have used this shop for 23 years.

  Carlos Hathcock
3 months ago
Great service, outstanding check in and out, assisted with loading. The staff there is AWESOME

  Atlantic Princess Vollin
a week ago
These folks are excellent so hardworking, helpful, kind and understanding.

  Cliff McCullough
3 months ago
Superb customer service. Superb repair work. Quality service all around. Highly recommended.

  Kevin Guy
11 months ago
Decent Firestone location. It is extremely convenient being on the base and able to drop off vehicles before going to work. Alliviates the need to sit around and wait for your vehicle. The staff has always been courteous.

  Tre Leger
a year ago
I would HIGHLY recommend you not use this location for anything more than a simple oil change or battery replacement. Even then, I would use caution and would thoroughly check their work after they are done. Long story short, I took my car in for brake service and a brake fluid exchange. When I dropped the car off, it did not have the brake light on. When I picked it up after the service was completed, the light was on. I took it back over the next few days to which they informed me that the issue I was having was because the car was old (04 Chevy Malibu 255K miles) even though I have had numerous brake fluid exchanges completed with no issues until now. I received a second opinion from a different auto shop nearby and they specifically annotated that the issue was likely due to the brake fluid being drained too low causing the sensor to get stuck and even they couldn t get it out and now it has to be completed replaced. I spent over $500 getting work done at this location just to have to spend an additional $1500 to have what they messed up fixed. Hence my earlier recommendation. Beware .Services: Brakes, Brake service & repair, Oil change

  Ethan Fobare
a year ago
i brought my truck in to have snow tires mounted, they told me that my lug nuts were too tight and would have to be replaced. They then tried to charge me $500 for labor and new lug nuts. I told them to just take the lugs off and if there was damage i would bring them new parts. When i went the next day to pick it up they had already installed new lugs that it didn t need. I had to tell them to take them off and re install the perfectly fine original ones. they still charged me 130 for unneeded labor. dishonest, slow, and completely ridiculous, do not under any circumstances bring your vehicle here.Service: Tires

  Cam B.
a year ago
Went to get brakes serviced. Quoted $1100 for brakes being extremely low, brake fluid leaking, and brake drum worn down. After leaving for a second opinion I asked them to check my brakes and other issue previously mentioned and after they were done they said everything was fine and didn t need to get replaced right now I asked to look and saw my brakes had half life left. The problem was my transmission leaking which is a $250 seal to include labor. They are scammers and liars. I m highly disappointed especially because they are on a military base and there s a lot of junior enlisted here. DO AND BE BETTER!!Service: Brake service & repair

  Stephen Young
a year ago
Fit me in and was out the door in less than an hour! Great place to get tire work done. Honest, quick, and well priced. Will go back if I need service again.

  LB Watson
a year ago
This staff went above and beyond. It was 4:30 and I was stranded with a completely flat tire, another about to blow ... and a 3+ hour drive ahead of me. The mechanic squeezed me in, replaced 3 tires (all they had), fixed my alignment and got me on the road safely. I can't thank them enough.

  Lisa Albuquerque
6 years ago
We've used this store off and on with my husband's Ford for 10+ years and always been happy with the results. In this case, I have never taken my Lexus anywhere but the dealer for work but needed to get work done quickly so tried them out. I scheduled online, got a quick and convenient appointment, the work was done on time and as promised. I was treated very fairly and honestly by the employees and the price was way lower than I would have paid anywhere else. The staff is very friendly and patient when discussing details of the work, too, for those of us who aren't car savvy. Highly recommended!

  John Hogan
a year ago
Scheduled an appt to purchase and install 4 tires only to learn that the tires were not available upon arrival and if they were, the compressor was not working when I arrived. Firestone advertises that someone will call if there are issues with scheduling or product availability. Not one call. Time and resources wasted in holiday traffic. Poor business management.

  Gabriele Mazzoline
2 years ago
I made an appointment for 10:00, Saturday morning. I drove almost an hour and half from Pax River Maryland to Quantico Base. I turned my keys into the shop a little before 09:30 that morning. He said his mechanic wouldn't be in until 10:00 but he would start it earlier if he came in earlier. I walked to the quick mart for coffee.....then down to S & G's for breakfast. I walked back to the shop a little after 11:30 and saw my car still in the same position I left it in the parking lot. When I entered the shop...the guy looked at me like he never saw me before. I explained I had an appointment for my vehicle at 10:00 to get tires replaced, balanced and a front alignment. He said he had 2 customers ahead of me before they could get to my vehicle. I would have complained but their were people in the waiting room, including small children so I refrained. I politely asked for my keys and walked out the door. My observation walking up to the building is that it looked really ruin down and they were performing maintenance and changing tires out side the shop in a drive way. I wasn't impressed and I'll never use Firestone again.

  Nate Halstead
6 years ago
The manager did not play sales games. He didn't try to upsell me on anything. New tires were mounted, balanced, and aligned perfectly. Thanks.

  Alex Smith
2 years ago
Timely service but have to double check over the work that's completed. Went in for an alignment and track bar was adjusted in addition to the tie rods. The track bar specs were already set and there was no reason to adjust this. No one told me, I thought the axle looked off center, went under and sure enough, the track bar had been adjusted.Mistakes happen, but it would have been helpful if this had been communicated directly vs me discovering on my own.

  Pam Muirheid
8 years ago
Love this place! I've been taking all 3 of our vehicles here for years. I've always been treated with the utmost politeness and friendliness. The Manager, Carson, and Barbara and Aaron are all super friendly and accommodating. The first time I went here, it was on a recommendation of a friend. Honda had just told me I needed hundreds of $s of work done on my car. I took it to Firestone for a second opinion and they told me that I didn't need to do the work yet. They would keep an eye on it each time I bring it in and let me know if it was due. Saved a ton of money. Sure, I've had to do some work on my cars but I feel it's honestly quoted and I get a good customer discount. I feel like I'm in good hands here. Thoroughly recommend.

  John Bartucco
7 years ago
I had a great experience. They were flexible when I had to change my scheduling, it was a seamless drop off, and the car was done in only 45 minutes from my scheduled appointment time. Being right here on base is very convenient! They even applied a discount coupon I didn't have to ask for. $100 off.

  Brandon Jones
9 months ago
Barbara is awesome. Very helpful, personable, honest, and accommodating. Ian is also very helpful and nice as well. Couldn t be happier.

  Alex
3 years ago
I went for a full check of my vehicle today and I was extremely happy with the service. Jayro helped me figure out what could potentially be wrong with my car based on what I told him so we knew exactly what to have the mechanic check. They gave me fair honest advice. Also, I made an appointment and they were right on time. I will absolutely be back to get more work done on my car here.

  Michael Brooks
2 years ago
A while back I had set up an appointment for an oil change and 2 new tires. The appointment was for 0930 and they told me to make sure I was early so they could get to it on time, so I dropped the car off at 0900. No updates, no updates, no updates. I go to the PX at 1430, and see the car has not moved from where I parked it. I wasn't called until close to 5pm to come pick it up. Everything was good, so I was going to let it go, but I'm at another place to get my oil changed again, and I find out that my oil tank drain plug was stripped. Shoddy work, Firestone.

  Dustin Singer
a year ago
The service here is so so, a few times my tires havnt gotten the care I've came to expect from firestone, normally I have to remind them to place the valve stem on. The employee dana needs to find a new job or get some type of customer service training. He's brash and rude and doesn't belong interacting with people. It's a firestone so I expect a certain amount of service when I'm paying a premium price for a name brand.

  J S
6 years ago
Very friendly and courteous staff, from the lady answering the phone to the manager, who are likewise competent mechanics. I've taken my vehicles here 3 times over the course of about 4 years and every time the job was done quickly, correctly, and at a price less than the places out in town are charging. These people giving bad reviews must be snowflakes who are still mad Hillary lost.

  Dee Norwood
4 months ago
They always do an awesome job with my car

  Bruce Judge
5 years ago
Over the years the store manager Carson Hale, and his assistant, Barbara Jones have saved me hundreds, if not thousands of dollars. They are fantastic. They tell you if I don't need work done--rare for an auto place. I can't tell you how many times they will give me discounts that I didn't even know about. Yes, they inherited a building from the base that has a tiny waiting room, but that's not their fault. I wouldn't go any place else.

  Mager Truong
5 years ago
Was too busy to patch my tire but found time to install tires if I bought a set. OK. I understand the hustle but after picking up the keys there was no courtesy inspection paperwork. First time in over 15 years they did not take the time to do the inspection and talk through of items found. Got a set of new tires but lost the will to return to a Firestone.

  Jeff and JoAnn Bauer
6 years ago
I don't know where some of these negative reviews are coming from: everything has always been communicated to me clearly, the staff is very professional, and I have had everything from oil changes to brakes, tires and solenoid replacements done here and done satisfactorily. I have never had any hiccups with scheduling (3 vehicles taken in for a variety of appointments--almost a dozen total scheduled by phone and the Firestone App), they offer discounts (some unsolicited), and their costs are competitive if not better than everywhere else around the Stafford/Quantico, VA area.

  Hong Kang
4 years ago
Oil change (with appointment) took an hour and a half. Just an oil change. An entire 1 hour and 30 minutes. Let that sink in for you. Staff is friendly but the mechanics need more urgency. No reason why an oil change should take that long.UPDATE: added a star, Firestone was very good and fast with responding to my concern and offering apologies. I received a phone call within 24 hours of submitting my feedback to Firestone.