Purcellville Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian B
a week ago
I generally do not like to leave reviews like this however I gave Purcellville Auto every chance to correct this prior to leaving this review. I was traveling from out of state to visit family which live in the Purcellville area. I realized I had a bad vibration when driving at interstate speeds. I called around and found Purcellville Auto was the only place willing to squeeze me in on such short notice (the reason for two stars and not one... should have been an indication though that they weren't busy). I paid for them to perform a four wheel balance. After the service, the vibration seemed worse. Upon inspection, I found they had not removed the old weights and simply hammered more weights around the wheels in a random fashion. Unfortunately for them, what they do not know is I am an automotive service manager and started in the business over 20 years ago doing tires. This is absolutely the incorrect way to balance a wheel. Unfortunately I had to deal with the vibration until I got home as I did not have time to go back. Once home, I had a local dealer balance the wheels and verified improper balance and corrected the concern. I have attempted to rectify this issue via phone and email and they do not seem willing to own up to their mistake or respond. All I asked for was a refund to correct the concern and maybe proper training to prevent this in the future.

  Chase Strait
2 months ago
Amazing service! They got back to me immediately on pricing and availability to change the water pump on my girlfriend s VW. They were by far the most affordable, and took us in the next day. Definitely will go back there!

  Lisa Peter
5 months ago
Absolutely love Purcellville Auto Service, we have been using them since we moved out to Western Loudoun 3 years ago for our 4 cars. They have always been helpful and willing to go the extra mile to get the job done. Highly recommend them to anyone!

  Mark G
4 weeks ago
This was our first visit. They took my car right in. There was work they could have done, but wasnt needed so they saved me some money. It is family run, and I am pleased with the results. I will be back.

  Kyle Connor
3 months ago
Great service, friendly and honest people. PAS immediately diagnosed the problem with my car, which they promptly fixed and kept me informed the entire time. Highly recommend.

  Victory Laffitte-Smith
a month ago
Great mechanics, sweet, kind staff at the front desk. They do great work for a great price. Thanks!

  Dragos Butnaru
4 months ago
Family Business-Higly recommend. Went on Saturday morning, by afternoon they diagnosed the problem and fixed it for a reasonable price. God bless this honest people.

  Erwin Corpuz
7 months ago
Needed a place to have an aftermarket exhaust system installed. Not only did they give a great price, but the work was done quickly and without issues. Will definitely go here again.Service: ExhaustService: Exhaust

  Brian Gilmore
a year ago
We took my our Infiniti QX 50 here for a tire repair. After they inspected it they found that the rim was bent causing the leaking tire. When I went to pay them they said there was no charge WOW who does that ( They do ). I ordered new rim on my own when I received it (Many weeks later and two different orders that's another Story ) I called to schedule an appointment they could handle it same day .When I went to pick up and pay again blown away by there more than fair Fee . Not only do I believe this shop is reasonable with there fees they are courteous , fair and trustworthy . I have found a place I will take my vehicles and feel like what they tell is honest and will be fairly price . I thank you all of team members and owners of Purcellville Auto service

  Jill Bralove
10 months ago
I could not be happier with the service performed by Purcellville Auto Service. They did way more than I expected and what they charged was easily 1/10th of what Dulles Subaru would have charged me I will definitely take my car there for any issues that arise

  Valerie Huelsman
2 years ago
Hands down the best auto shop I ve ever been to. They are quick, efficient, and don t beat you over the head with exorbitant prices all while providing the highest level of customer service. I read reviews before going and I was in no way disappointed. My first visit they replaced my battery, which required a professional install, for a great price on a Saturday within a moments notice. My second visit was today, purge valve needed to be replaced. I was blown away by how quickly it was done, literally 30 minutes, and it was even less than quoted! I won t be going anywhere else from now on! You have a customer for life!Services: General repairs & maintenance, Battery

  Julie Hofffman
a year ago
I had been using this auto shop for a few years. Now I will never go back and wouldn t recommend. I had a part replaced by them. Had to tkae to dealership to look at transmission issue afterwards. Dealership had to replace EXACT part AGAIN. Due to part was faulty. Purceville Auto wouldn t help me out with the previous part replacement coverage at all. Not even with labor partial cost. Nothing. Extremely bad customer service. Not the way to keep loyal customers. Won t be going back.

  DMV Chimney & Masonry Repair LLC
6 years ago
The mechanic that works here does great work, but the way they operate as a business is why I would never recommend anyone to get any vehicle serviced at this location. First I was told the cost of the repair would be five hundred dollars and the vehicle was in great condition. Two hours before picking up my vehicle they realized that the main cause of the issue, was something completely different adding another $250 to my bill. That's not my issue, my issue is after picking up the vehicle from Purcellville auto service I'm now told I'm going to need another transmission in 1000 miles, quoting me 3500. After getting a second Opinion two hours later my transmission is in great shape and the cost of the transmission if it needed to be replaced would be $2000. If it wasn't for the mechanic that actually does the work, I would have rated this company as a 1star.

  David Busser
5 years ago
I recently came in to replace my transmission, and the gentleman working here put in 110% effort into getting everything replaced and repaired in a timely manner. They were extremely helpful with communicating with me all of the issues my car had and even educated me a bit so I came out of this with a better understanding of cars overall. I would highly recommend these guys to anyone in our out of the area. If you want someone that s going to give all of their attention and passion to your vehicle. Purcellville auto service is the place to go. Pedro was extremely kind and helpful I ll be coming back if I ever have any issues again!

  David Like
11 months ago
I cannot say enough good things about this repair shop. They are reasonable in their price and repairs. I will always take my cars here.

  Zach
a year ago
Great, local shop. I had to come from from WV but they were able to fit me in on a Saturday morning and were very honest and upfront about what they saw that was going on with the car.Didn t try to push or upsell anything but easily corrected the mistake of a previous mechanic.Thank you!

  A Griffin
6 years ago
High quality work with one of the fastest service times. I was able to get my brakes and exhaust manifold replaced cheaper than 3 other businesses I got quotes from and the staff was very friendly. Highly recommended, i would send my mother to them for her car troubles.

  mike emerson
6 years ago
2002 Toyota Tacoma 4x4 -- My truck needed a major tune-up. The price quoted for parts and labor was fair and reasonable. The work was completed on-time, and the tune-up was done correctly. I was treated with respect and courtesy. I recommend Purcellville Auto Service!

  Madison Lee
5 years ago
This is literally the only place I will get my vehicles done. I live over an hour away from this shop. But yet I still come. They are absolutely wonderful. They are honest and loyal. They make sure they give you options for prices and are extremely attention to detail oriented. I refuse to go anywhere but here. Thank you for always taking care of me and my vehicles.

  Richard Miller
a year ago
Fantastic service and exceptional integrity! Pedro and his staff are expert diagnosticians, and their professionalism is second to none! My family has been going there from Ashburn for more than two years, and we will continue to entrust our cars to Purcellville Auto Service!

  Daniel Chong
6 years ago
Excellent service, fast and efficient. Very competitive pricing and well trained staff.This place provided the best quote and fastest service for an engine problem I had - was very courteous and understanding even when the actual repair was different and they had to order different parts.Definitely recommend to any who are looking for fast service at competitive pricing.

  Mark Marlow
4 years ago
Literally had my car up on the lift for 8 hours to do an oil change, transmission fluid change, and a tire alignment......... was late to my second job due to this. "Update" i gave it some thought and they do a fantastic job and I appreciate that they tried to get the transmission fluid as quickly as possible even though my car wasnt finished in a timely manner.

  mary alyce wicks
5 years ago
I am so glad I found this place! They are thorough, affordable and always explain fully their findings. They don t push unnecessary services and cut you a break where they can. Most importantly, they are so nice and deserving of your trust (what you look for in car service)!

  Scott Boccia
3 years ago
My tire randomly blew out one Sunday morning due to heat and other factors. Damaged the tire and fender extensively. Had it towed to Pedro on a Monday around lunchtime and had it home by dinner time on Wednesday. Replaced 2 tires, fender limit and fender. Oh, he even sourced matching fender parts So there weren t additional costs with painting! Needless to say, Pedro exceeded my expectations and able to provide amazing pricing! Pedro is honest, fair and does everything he can do to save you money and NOT price gouge you! Thank you, Pedro!

  Trevor Kendrick
8 months ago
Great shop. Very responsive, timely and fair in their pricing. Would definitely recommend to friends and family.

  Stosh Kowalski
4 years ago
Excellent and fast service, usually able to squeeze you in if you're on a deadline (like a short-notice roadtrip). Staff is great - our go-to place in Purcellville for auto service.

  Grace Peiffer
4 years ago
This was so quick and easy! Called in the morning when my car was making strange noises. Dropped it off on the way to work, got a call midday, then picked it up on the way home! Friendly service, too!

  Connor H
6 years ago
Solid shop, got my oil changed without any wait and the desk was polite too. Definitely recommended for anybody who wants service done fast.

  Heather Cawthron
5 years ago
This company is great and helped us out when we were traveling through the area visiting family this past year. Appreciate the professionalism and prompt scheduling. Also, reasonably priced.

  KWD Golden
2 years ago
Hands down the best mechanic you could go to in Purcellville. Very friendly, reasonable prices, very professional, and very fast on repairs. Highly recommend.Services: Tires, Auto engine diagnostic, Brakes, Oil changeServices: Tires, Auto engine diagnostic, Brakes, Oil change