Moto Member

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle Utterback
3 days ago
My experience with Motor Member was outstanding, and I can't wait for my next purchase. I recently discovered Motor Members while searching for a specific Yamaha dirt bike. Not only did they find the item I was looking for, but had it shipped to their location and the price was right. Our sales person Aiden went above and beyond and we highly recommend him.

  Phillip Custance
3 days ago
This is one of the best places I have ever delt with. Aiden and Nicole did an incredible job getting everything sorted out after a problem occurred with financing my purchase.They are like a power team, it took a little time and the frustration they went through to make this purchase possible, most would have given up. I truly appreciate both of them for making this a success.Anyone who is considering a purchase with Moto Member can rest assured you will be treated very well and very respectful.Thanks again for all your hard work and I look forward to the next toy from Moto Member in a couple years.Lisa and I hope you guys have a great summer.

  Lintra Harrington
6 days ago
My man Aiden is a champion Checked 5 different dealerships for the pictured bike and this spot came through in clutch time. Aiden patiently waited for me even after operating hours, didn't try to "upsale" the products, and took his time explaining the intricacies of this machine. I received ridiculously fast responses from the sales team on all of my lead up questions, and walked into a riders oasis on the day of signing. Keep wheelin and dealin MotoMember; you have a fan for life.Regards,Big Daddy Lint

  Megan Schulte
2 weeks ago
This place is top notch!! Aiden our salesman was outstanding! Answered every question we had, If he didn t know the answer he did his research and got us the answer very quickly. He helped us build our machine with add ones and made our purchase a breeze, MotoMember is lucky to have such a nice and professional salesman! We will be a customer for life!

  Henderson Cosnahan
a month ago
Big selection of vehicles on the lot and in the store. Whether you're looking for an ATV, MTV, motorcycle, or accessories you can find it there. Salesmen are friendly and professional. My salesman, Aiden helped me find the exact UTV that I wanted. He got everything taken care of before I arrived so that pickup of the vehicle was simple. Met the service mgr. who was very helpful in discussing the service schedule and answering questions. It was well worth a 7hr one way trip to purchase there.

  Spencer Darrough
a month ago
My experience with Moto Member as a dealership was top notch! The physical building is gorgeous, and the customer service was outstanding. The layout of the dealership is unlike any other I ve experienced; a central spiral staircase connects all 3 floors in such a way that the experience in each area is focused and all of the staff members I interacted with in each department seemed to be passionate about providing a personal and positive experience.From the moment I reached out for an inquiry about a bike for sale all the way to the moment of purchasing a vehicle, the interaction with staff was pleasant and seamless. Each step of the process was smooth, and I felt like an important customer the entire time

  Austin Bowers
3 weeks ago
Aiden was a great salesman to work with! Was quick at responding, and wasted no time getting any questions answered. Will definitely return for any future purchases.

  Aaron Stobo
a month ago
Really nice staff, super helpful. Doesn t feel like they are pressuring you into something which I really respect or I just have too much faith in people. I can be difficult to deal with but they are very patient. I have bought two bikes here and have also had two of my friends purchase vehicles from here. Looking forward to continue doing business here and hopefully getting more money off DJ, Trish, and Nicole are the people you wanna speak with

  tevyn howard
2 weeks ago
I purchased a Ryker 900 sport. DJ was super helpful and knowledgable. I appreciated him making me feel comfortable with the purchase. All the staff were friendly as well. If you are looking to purchase, I highly recommend coming here.

  david The mechanic
2 months ago
READ THIS REVIEW IF YOU EVER PLAN ON BUYING ANY TYPE OF MOTOR SPORTS VEHICLE,PART,ECT.IN THE TRI STATE AREA. I m 61 years old and have been on some type of street or dirt bike since I was 7 , so if probably made 12 to 14 new motorsports purchases from dealerships in va, Maryland and even west va At 61 and needing both my knees replaced I decided to go form 2 wheels to 3 wheels because I still wanted to ride. I started researching can am Spyders which was a totally new world for me. I tried to work deals on a loaded Spyder with 2 local dealerships, one was an inventory issue and the other one sent me packing over what amounted me asking for a (one) percent discount off full sticker price. I was on the internet and stumbled across a place that was one hour from my house, the place Is called MOTOMEMBER located in Purcell villa va. I called the sales department to see if they might have any loaded spyders in stock and the salesman told me , ( yes sir we have over 200 of them in stock and he said I m gonna do whatever I need to do to make sure you become a happy member of the MOTOMEMBER family). The salesman s name is Timmy Bishop and he is by far one of the most professional salesmen I ve ever dealt with and at the same time making me feel like I had known him all my life. He took videos on his cellphone of all the inventory and the dealership so I wouldn t have to drive an hour just to look . Each time there was even a little snag in putting a deal together that worked for everyone Timmy s answer was always the same, he would say I m gonna make that happen for you because we don t wanna just take your money and be done, we want you to be a happy customer and part of the MOTOMEMBER family forever. Trish the sales manager called me and said tell me what I need to do to make this deal work for you and with a little help from the parts department she threw in a few perks to make it the exact deal I wanted. Timmy Bishop and Trish are the reason I bought the bike , and even the general manager came out to welcome me to the MOTOMEMBER family which by the way comes with way too many perks and discounts for me to even list. Besides being the size of 6 motor sports dealerships put together everyone you deal with in this organization treats you like you own the place. Adam Bearer , the finance guy knew I was paying in full and am a mechanic myself he still took the time to print out all the maintenance schedules and specs for maintenance, which is all in the manual but it sure is nice to have it all printed out so I don t have to go digging for it. They delivered the bike to my garage door in an enclosed trailer and even the delivery guy took 20 minutes to go over the whole bike and all its options even though Timmy had already gone over it with me . I guess to put it in perspective, I don t write reviews but this place and then whole buying experience prompted me to write this. If you live in the Tri state area and you need something Motorsports related then just call MOTOMEMBER Purcellville and ask for TIMMY BISHOP and you ll see for yourself.

  Caitlynn Moffett
3 days ago
I had the best shopping experience at moto member. Their sales team not only helped me purchase the perfect motorcycle but all the necessary gear that goes along with it. I promise you will not be disappointed if you purchase a bike with this amazing team!

  Ken bardin
4 days ago
Aiden and Nicole were a dream to work with. Even when going back and forth on which spyder I was going to purchase. Great team down there. BTW I chose the RT Sea to Sky.

  John Johnson
2 months ago
Wow, what excellent service from Connor Eulo ! After buying my motorcycle from motomember the services have been excellent from servicing my bike and finding aftermarket support for protecting my bike they have been excellent. I highly recommend anyone to shop here. The staff is super knowledgeable and kind as well as considerate

  Matthew Tilkens
7 months ago
I had a great experience buying my latest bike here. There were no games with price, the (used) bike was essentially brand new and well kept, and customer service was great.As a matter of fact, I feel like the bike was priced super competitively and there were no games. The purchase was quick and straight forward. Moto Member will definitely be my first stop next time I'm buying a bike.

  Miguel Saunders
2 weeks ago
I ve been to this location several times since last fall while researching and shopping for my first motorcycle and riding gear to go with it. While I ultimately did not purchase a bike from here, I had a few interactions with Chris and one with Nicole, both of whom were very friendly and helpful. These have been common traits amongst all the employees I ve had contact with at this store during each of my visits. My main reason for leaving a review though is to give Connor in the parts department due recognition. If you re looking to stop in and need gear, hit him up. If you re his employer, know that he represents the company well and gives consistent, quality customer service to your customers. The dude spent an hour plus giving me a thorough overview of all the different helmets in their inventory and their features during one of my first visits to the store. He was knowledgeable, helpful, never pushy, and just a good dude. After recently purchasing a bike, I knew exactly where to go to pull the trigger and buy a helmet: back to Connor at MotoMember. I returned recently and was greeted by both Mike and Connor. Mike was also super helpful, knowledgeable, and had a good sense of humor. Connor ended up helping me secure a brand new Arai helmet and visor! Seriously, thank you to the both of you for your help. Ya ll definitely have a returning customer!

  Terrence Ward
10 months ago
What an amazing experience my wife and I had at Moto Member today!! We drove over 2 and a half hours to find a replacement for my Yamaha 450f. I wanted an fx and they had it in stock. Tim's customer service was outstanding. He was kind, knowledgeable and friendly. To say the drive was worth it is an understatement...it was beyond worth it. The building is emaculate and everyone so kind.Holly Wright our business manager was outstanding and thorough!!The General Manager Larry greeted us and interacted with us as well. We would highly recommend going there for your bike and other needs. If we could rate higher we would! Go there and we promise, you'll be glad you did!!

  Matthew Wood
7 months ago
Had a great purchase experience at Moto Member! Although it was a busy Saturday am, the process was smooth and efficient. From looking at the bike, to test ride and paperwork, everyone there was super helpful, professional and friendly. Would recommend this dealer to others!

  Bobby Grooms
3 weeks ago
i would recommend motomember to any friend or family looking for a powersport 10/10 times even with the 2 hour drive we took to get there. everyone was super helpful and aiden especially was awesome to work with, from replying to mt countless messages even after hours to dealing with me coming right at closing to get me out the door. i am so happy with my new (to me) canam maverick x3 ds turbo rr

  Wilmar Constancia
3 weeks ago
DJ and his crew was a Weimar I m very happy with my jetsky I ll go and get my second one thank you guys your guys are the best ILL BE BACK SOONI LOVE YOU GUYS

  Nick Nonemaker
a month ago
Timmy and his team at MotoMember delivered exceptional service, making my purchase of a 2024 Yamaha R7 a breeze. Their expertise and efficiency ensured a seamless transaction, leaving me thrilled with both the bike and the experience. Highly recommend them for anyone in search of quality service and a smooth buying process.

  Eric Skiff
7 months ago
I had a great experience buying two bikes and accessories for my son and me. Nicole (sales), Holly (finance), Connor (parts) and Sean (service) were all great to deal with and made the purchasing process smooth and easy. I will definitely be back to Moto Member for my future bike and accessory purchases as well as maintenance.

  Patience Sherman
5 months ago
MotoMember Purcellville VAAfter months of researching on the Can Am Spyder and watching for the right deal we saw a post for a 2022 Sea to Sky and were thrilled to see the price $25299 with Zero Miles. We then saw their advertisement regarding a rebate for a $1000 off 2022 Models, we brought this to the attention of the first person we worked with and asked if it qualified and would be applied to our purchase, we were told it would. This made our First hurdle the rebate we were informed that the $1000 dollars was taken off before the price was posted. (Not sure I trust this explanation Red Flag) This was not properly communicated and I question if this is the case. (Get things in writing).We met our Second Hurdle when we tried to make our down payment. We thought go and get a cashiers check. We were informed they required us to wait a day for the cashier s check to clear...(5hr drive one way um no thanks) We went to the bank to get a very large amount of cash requiring us to go to 2 different ones because the first location did not have enough money on hand for the transaction. (If the sales person had asked just one question about how we were going to pay or finance we could have made arrangements in advance and saved hours.)Third hurdle, the tags for the bike. We drove to Purcellville from NC to make our purchase so the tag for the bike was a little bit more complicated as they were meant to inform NC of the purchase so they would send the plates to dealership and then forwarded it to us so a little bit of delay was expected (However) Purcellville took 3 weeks just to send the message to NC DMV. Who then in turn sent them the first tag within 6 days. (We were told that tag was somehow misplaced.) Phone call after phone call after phone call on our part. (+95% of the calls were instigated by us) 2 months after our purchase we finally received our tags after having to request a 2nd temporary tag to get us until the permanent one arrived.Fourth Hurdle we decided to forgo the extended service coverage we set up on purchase of the bike. This has been a drawn-out nightmare of phone tag and hounding the finance department. We are STILL trying to get answers in regards to the removal of the wheel and tire service package. No one is returning our calls, we have left multiple messages.Our Fifth hurdle would be our Install concerns. After buying the bike we decided to start doing a number of things including installing an upgraded Sway bar. While installing the new one we ran into an issue caused by MotoMember using the sway bar channel as the route for the wiring used to upgrade the lighting on the floor boards. This caused a number of issues and loads of frustration with our install of the H&R Heavy Duty Sway Bar. In upgrading the fender lights, we found that to add the fender lights instead of using plug and play lighting kits there was a lot of splicing and electrical tape this could have and should have in our opinion been done much better.Now with our plans to upgrade our rear shock to an M2 shock after researching on youtube how to install it, we discovered that the Elka stage 2 front shocks that we bought from and paid the dealership to install for us were not calibrated for riding style or preloaded weight. They were also alarmingly installed upside down. This causes extreme wear and tear on the shock causing it to break down much more quickly. After an investment of $850 and $300 in installation I find that unacceptable. "Photos attached"For the "Best Spyder Dealership" on the east coast their claim, you deserve better than what we have experienced.

  william clark
2 weeks ago
I had a great buying experience through out. Aiden was very knowledgeable and easy to work with. Nicole in finance was exceptional at her job and I would definitely recommend the two of them to anyone looking for a new toy.

  Chief Justice
a month ago
Reached out and have been dealing with Timmy. 10/10 stand up guy and worked with me on a deal for a Yamaha XSR700. Beautiful showroom with plenty of options from bikes to gear. I was offered coffee and Timmy showed me around the showroom and let me try other bikes and gear. We spend almost a hour talking numbers. We did not close the deal, but I'm optimistic we will.Timmy and the team are welcoming and have been very attentive since I first made contact. Visit Timmy and the good folks at MotoMember in Purcellville, great service and great people.

  Window Guy
6 months ago
MotoMember in Loudoun has a lot of inventory to choose from and also quality riding gear from Klim. Aiden in sales was easy to work with and professional, Gerald and Connor in parts are also very knowledgeable and always happy to help

  Wanda Lease
a month ago
This was our first visit. We haven't purchased anything yet. We're still weighting our options. So far, though they were very knowledgeable about the product, and gave us their opinion as to what equipment best suited our needs, and it wasn't the most expensive. For us, that speaks volumes

  Peter Serraty
a month ago
I reached out to inquire about a motorcycle and spoke with Tim. He was very knowledgeable, prompt with the information I requested and it was definitely a pleasure to deal with him. Definitely would recommend seeing Tim for your needs and a great deal on a new ride. Thanks for everything

  DJ Kid Nyce
4 months ago
The customer service at this place is phenomenal. I originally came in just to look at bikes and some new gear. I found myself down in the lower level after taking a look at their bikes (motorcycles).I spoke to gentleman by the name of Connor E., he was very knowledgeable and eager to help. No pushy sales tactics. He also provided extensive details about the products they offer and made recommendations specifically for me. If you do purchase a helmet and Cardo/Sena system from them. They offer to have it professionally installed for you.I have nothing but great things to say about the staff and this location.

  Dave Narr
2 months ago
The folks at MotoMember were great to deal with. They had a very competitive price on a bike I was looking for, and the post purchase package they offer was a nice addition too. I travelled from 200 miles away to work with them because the dealerships in my area didn t have what I wanted. Despite the distance, the communication with MotoMember was great, better even than my local bank. DJ was my salesman and if I buy another bike I d certainly give him a call.

  Razer
a month ago
Timothy was awesome. Went out of his way to get me the best deal possible. The whole team was very knowledgeable and easy to work with. Highly recommend.