Portsmouth Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  H B
3 months ago
Just had my windshield replaced today while I was at work. They did an amazing job. My windshield looks great! They quoted me the lowest price in the area after I was jerked around by other places. I m totally happy with their service and will be recommending them! The lady I dealt with on the phone was always so pleasant too.

  tara hanes
a month ago
I have an antique vanity and dresser set. The mirrors were old and had streaks running through them. Took my vanity mirror in first and loved the mirror Portsmouth Glass was able to replace it with. I was impressed with the employees' help and assistance in choosing the right depth (quarter inch vs. an eighth inch) for my Antiques.Portsmouth Glass did a great job. They had my mirrors back to me within a 3 week period. Prices were reasonable, and I couldn't be happier.

  Vanessa Smith
a month ago
My windshield was replaced last year and they did an excellent job. The cheapest around and very reasonable price. Customer service was great as well. It was even pointed out to me to replace my wipers asap to avoid damaging the new windshield. Took myself straight to the auto store afterwards. I have had tons of small rocks hit my window with all this construction going around and not even a single crack. Fingers crossed :-) I definitely recommend this place.

  Dwayne Giddens
3 weeks ago
Best glass place ever used they got me in on the day I wasn't scheduled. Customer service outta the roof so i would recommend to anyone with out thinking about it. Ladies keep up the great work .

  Ann Edmond-moore
3 weeks ago
Staff was very cordial. They were very knowledgeable about the services I was seeking for my vehicle. Their pricing was to my satisfaction. I would recommend them for your glass needs.

  LaTonya Jackson
5 months ago
On last week October 19 Steve came to my job to repair my son's Windshield. I was pleased with his FAST service. He was kind, and professional. This is my second time using this companies service. I am pleased once again. Also, when I came into the office to make an appointment the other workers at the desk were pleasant and kind as well! I recommend this place of business to anyone and everyone.

  Hannah Dodson
2 months ago
I called and they got me in on very short notice. Took only 30 minutes to repair my windshield and very reasonably priced, especially compared to other quotes I had gotten. Definitely recommend, and their office staff are super friendly!!

  TheSouthernYank
2 months ago
Great customer service. And I was in and out in under 45 minutes. Windshield installation top-notch. It's now officially the nicest part of my 93 Ford Ranger.

  Anthony Salas
a month ago
Pretty disappointed with my experience. I called because of the good reviews I read. I called to get a simple quote on one replacement window for my home. I was told my appointment would be on the 13th of March and that someone would call me the day before to confirm. It is now the 13th and nobody has reached out. I called to find out what s going on and at first, they couldn t find my info. Then, all of a sudden, they found my information and said my appointment was for the 20th. I tried to make the person on the phone understand that I scheduled to work from home because of the appointment. The Representative didn t want to hear me so she said she doesn t want to go back and forth with her about it. I will not do Business with them ever. I m pretty bummed that they put me off like this. I believe it s because it s not a big job. If that was the case, I would ve been fine rescheduling.***Revised Review***I am happy to see that The Owner would actually respond. I did immediately write this review because of the response from the Representative that I spoke with on the phone. I am giving a 4 star because of how fast the response was to my complaint. I would ve never had an issue with the 20th of that s what was said to me. I scheduled for me to work from home today because of what was told to me a week ago. If the Owner wants to talk, I am all ears and they have my phone number. Again, I m really impressed on how fast the response was concerning my review. Thank you to The Owner of Portsmouth Glass!

  Rita Parker
2 months ago
Great Experience. Steve took excellent care of my vehicle. He was prompt and gave us excellent service.Will definitely refer to family and friends.

  Ken Seitz
2 years ago
Valerie got me an appointment to remove the glass from my OEM hatch and install it on my new CF hatch. I struggled to get the rear wiper off when I tried it on my own, but Jason had it off in less than 5 minutes! Both Jason and Ronnie worked hard to get the glass off and back on as quickly as possible and they did a fantastic job. They all went above and beyond to help me finally get this done, and I couldn't be happier with the results. And all for less than anywhere else I looked! Thank you so much to Valerie, Jason, and Ronnie! It looks perfect!

  Joseph Bradner
5 months ago
Over all pretty good service. The people are nice, they get what you need to get done in a quick and timely matter.My only gripe is I called them and asked if I could tell them the measurements over the phone, they told me to just come into the store.So I had to go there, give them the measurements, leave to get the money, and go back to pay a pickup all within a hour timespan.Still, really solid service thoguh, I was impressed at the quick turnaround.

  Neil Hutchinson
4 months ago
Excellent service!!!Steve and Ronnie did and outstanding job replacing my 2002 Dodge Ram windshield. Great communication and very professional!!! A+++

  Gabe Carlson
8 months ago
Great customer and repair service.I needed to get my windshield replaced and the woman making my appointment worked with me to get it done before I left for college.Steve did an amazing job with my windshield (especially in this heat!) and was so nice the entire time.Will definitely keep them in mind and recommend them to others if another job needs doing.Service: Auto windshield repair

  S.I.P.
8 months ago
Technician Steve Dozier, did an outstanding job on one our hottest days of the year. His professionalism is above and beyond nothing short of OUTSTANDING across the board. His knowledge really shows and I was very happy with the quality of work he did In repairing my Trucks Windshield. He should be commended for his hard work and dedication to detail! Portsmouth Glass is highly recommended and I will certainly use them again!!!!

  L.A. Brown
7 months ago
I highly recommend, Portsmouth Glass. Replaced my windshield and the process was smooth. Clear communication and great customer service. The technician, Steve was excellent - professional, great personality and did an outstanding job on my windshield replacement.Service: Auto windshield replacementService: Auto windshield replacement

  Irene Everette
8 months ago
I would 100% recommend Portsmouth Glass. My technician (Steve Dozier) was the best of the best! He was professional, friendly, and educated me about my windshield installation and how to preserve it for long term use. Today was one of the hottest days this year and he worked diligently to install my new windshield while still keeping a friendly and kind demeanor. Thank you Steve! I would definitely use Portsmouth Glass again.

  Gary Slaughter
a month ago
The staff are great people,the prices are very affordable and the work is top quality. Would recommend them to all . Freaky fast quality service also

  Stephanie Raynor
7 months ago
This place is great. Been here twice now to replace my front passenger window glass. (Can Norfolk thieves please give me a break. In fact, replacing my glass this often is making me broke too)First visit here was back in December 2022, when the same glass was smashed. Even though it was around Christmas, this place was able to replace it within 2 days! There was still some glass left in the door, but I just wanted it fixed fairly cheap & quick so I didn't mind all that much.Receptionists are always beyond helpful & pleasant. Decent price, compared to Safelite & competitors.When I had the glass repaired today, Steve drove out to me, which I don't think they consistently offer. Probably depends on staffing. Steve has such a heart of gold, such a sweet guy. Made sure to vacuum up every last bit of glass, even in the cup holders & air vents. No more rattling when I shut the door! & window rolls up & down just fine. Doing all that hard work in the sun & heat, & with a good attitude the whole time. Whatever y'all paying Steve ain't enough, give this man a raise.Thank you Portsmouth glass! Hopefully I won't be back though ;)

  RebaYah
2 weeks ago
Got my window fixed the next day they even came to my job to get me fixed up! The staff was good to me

  Jake P
a year ago
This place is great all around. Customer service is 100% respectful and very informative. They have replaced my personal car windshield last year and the price was great! Now I took my commercial truck there and they had it done in 3 hours max. Even had room to park the truck over night in a locked up yard. So anyone with a commercial truck, you can trust you will be alright here and for a fair price. Very pleased and will not go anywhere else. It goes a long way when your treated with respect from the first phone call to the last. Thank you guys.Services: Auto windshield repair, Auto side view mirror repair, Window installation, Auto power window repair, Installation, Auto side window replacement, Glass installation, Auto rear window replacement, Auto windshield leak repair, Auto windshield replacement, Window repair, Wiper blade installation, Sunroof glass replacement

  Sean
7 months ago
I had my windshield replaced here 10 months ago. At the time they didn t offer a mobile service so I had to go to their shop, but it didn t take too long. Recently the sensor cluster that is mounted to the windshield near the rear view mirror fell off. After contacting them, they came out to me in Newport News (now offering mobile service) to reattach it. They even did it over the course of two days to increase chances of it sticking. I thought it may have been improperly installed but according to the lead technician, it s a defect on the window from the factory that sometimes occurs as it comes with the mounting bracket already glued. He spent a good deal of time glueing it back up, programming it and testing the rain sensor to make sure it was functional. While it falling down in the first place was a considerable inconvenience, I was very pleased with this follow up care to ensure it was fixed without additional cost and seemingly done properly.

  Shawn Hutchens
2 months ago
Fast, efficient, and friendly. Highly recommend for any glass needs. Very knowledgeable staff.

  Chad Brittle
7 months ago
Thanks Steve Dozier! You did a great job when replacing my windshield a few days ago. You seemed extremely thorough with all the right steps in the process! Very friendly and funny too! -ChadServices: Auto windshield repair, Window installationServices: Auto windshield repair, Window installation

  Heather Porter
9 months ago
I contacted them for a window repair, needless to say they are all super nice in the office! I needed another window fix and they were able to do it the same day! It definitely helps their prices are great!!!Services: Auto windshield repair, Window repairServices: Auto windshield repair, Window repair

  Amber Feliciano
2 months ago
Super customer service and overall great experience. Always great to support a small business

  Tina Riddle
9 months ago
We had Glass Shower doors installed and they look AMAZING! Everyone was very friendly, professional and the price was very reasonable. Thank You for a BEAUTIFUL job!Service: Glass installationService: Glass installation

  Brittany Abshear
a year ago
The front, right window on my car was busted and I was going to have to wait 6 days and pay close to $500 if I went through the company suggested by insurance. Called Portsmouth Glass right when they opened at 8, and my window was replaced by 11 for 1/3 of what I would have paid with any other company. 11/10 recommend.

  carl Davis
5 months ago
They did a great job on my Lincoln navigator rear windshield I'mma need them again for my AcuraService: Auto windshield repairService: Auto windshield repair

  Barry Duke
5 months ago
Good job. Was the best price!Service: Auto windshield repairService: Auto windshield repair