Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sasha Williams
3 weeks ago
Chris was amazing! It was my husband first time at jiffy lube and Christopher.S gave him such an amazing experience he is considering coming back. He wasn t even aware it was my husbands first time. He was informative and patient with us in explaining what we needed to get done and where we could go to find it at a more affordable rateAnd he was personable and upfront about everything and letting us know the severity level of each thing.

  Amy G
3 weeks ago
Listened to what I wanted done. Made recommendations and delivered quality work. I will definitely go back yo this location. Excellent customer service!

  Shannon Jackson
4 months ago
The gentleman who assisted me was very kind. They were quick which was great because I was also in a hurry and they were able to install my windshield wipers! I was able to get everything I need done within 15 min

  Kimberly Kimmie
a month ago
The service technician that helped me name was Michael. He was excellent.Gave me oil change topped off all my fluids and knew what he was talking about

  Anjuli Gagliardi
a week ago
These guys are great they re all so nice, definitely recommend this location among other jiffy lubes

  Michelle .M.
a month ago
I had wonderful experience. My tech was very professional. He explained the services to me and was very professional. Thank you Jiffy Lube.

  Christopher Spruell
5 months ago
Had to take vehicle to a different location to correct an issue from another location and they were amazing. They took their time to properly diagnose the issue and gave a full report on what they did. Thank you so much for your professionalism and care.Service: Oil changeService: Oil change

  Spa, life and love
7 months ago
Positives: windows cleaned, in and out fast. Giving three stars but there was no arguing just felt extremely pushy and coerciveFirst employee was nice enough but the manager tried to tell me I had to get an over expensive oil for my cars oil change not asking me what oil I've been using already cause when you switch to full synthetic you can't really go backwards from that and it's expensive, I pretended not to know about cars just to see how far this would go.I'm disappointed at how much I was being pushed to get charged and quoted for things I was not asking and more and then be told things are worse than they've been I've been going through a rough enough time than to come and be talked into stuff about my car I'll be paying close attention to how my car acts after this.

  Nelda Wakefield
6 months ago
It did not take long for an oil change and to do a diagnostic to see if there's any other things to change or fill too fast, then they never reset my check engine lights off. They even told me they would vacuum my truck. I don't think they did

  Shawn Hart
6 months ago
I didn t like the fact that the price is had initially agreed upon wasn t discovered until AFTER the service was done. I will never understand why proper communication is nonexistent when it comes to people s money. It s ridiculous but it s fine. If you agree to a discount and find out that isn t so why wouldn t you tell the customer so they can make a decision?

  Janice Herrera
6 months ago
The technicians are very nice and professional, but the facility is horrible. The waiting room is totally run down, bathroom is out of order, no live TV to watch, no coffee or water and it smells like a sewer.

  Jermaine Tejada
6 years ago
Outstanding service! I almost can t wait till it s time to change my oil again to give this guys my money. I was very impressed how smooth things were from beginning to end.

  Queen Consciousness
a year ago
Came here with my mom so she could get and oil charge and I can say I m glad I do not use their services at all. The mechanic tried to get my mom to pay over 50 for a air filter change; luckily we had a chance to think about it so she told him never mind. Then he quoted her 92 for her oil change (fair enough) however when she used Groupon to pay for her service she was up-charged because it was a third party service and the mechanic Blatantly stated that jiffy lube will charge what they will charge in order to get their money back from using a third party.Oh and we waited over two hours before her vehicle was even seen..Highly disappointed with this place. Do better

  Rufus Jones
4 months ago
More than I expected with the oil change. Those guys deserved a tip.

  charles mooring
2 years ago
I went in for an oil change they were very busy but exceptionally polite. They changed my oil and for what I purchased fully synthetic it was a good deal.However the best part of The Visit was when I walked but I walked outside I noticed that my front headlight had gone out the mechanic whose name was William saw me looking at it and offered to put in my headlight right there in the parking lot.A very great place.Service: Oil change

  Tameka Womack
3 months ago
Very quick and professional service, even at the last minute

  Molenar Vincaros
10 months ago
Went for a conventional oil change as I usually do. While i was in the waiting room I overheard a mechanic saying he'd say "next time I'll just tell him we dont have any conventional" which reeks of coercing an unwanted more expensive oil change. Will not be returning to this store.Service: Oil changeService: Oil change

  Damita Boone
a year ago
Total disappointment. Waited 2 hours for a oil change. THEN UPCHARGED because I had Groupon; excuse was it was a third party system and jiffy lube will charge want they want in order to get there money back from Groupon. My Initial quote was $92 however, they tacked on additional charges once I used my Groupon. Total was now 120 and the mechanic kept flipping through the screen not allowing me to view the breakdown of the services. He wanted me to pay first before he would allow me to view the breakdown.Will NOT RETURN..Service: Oil change

  Michelle Williams
2 months ago
Friendly . Efficient. Thorough. Informative. Reasonable.

  Matthew Reddick
3 months ago
Thanks for fixing my headlights for a second time on different cars.

  Anita Cofield
11 months ago
Went to 3 different places they couldn t get the screw out so they couldn t do the oil change jiffy did it in 20 min and was so friendlyService: Oil changeService: Oil change

  sabina salazar
4 years ago
I had went to get an oil change Jan. 2. They were unprofessional. The wait was long for a job they didn t even complete. They didn t properly screw on my oil pan cover. I had to drive to Mississippi the next day and it dragged the whole way. I had to rip it off once I got down to MS. They only replaced three of the screws. The rest were missing. They also didn t reset the oil sensor or tire pressure sensor. I had to take the car to the dealership to get it reset. If I would of known they were incapable of doing a proper job, I would of just brought it to the dealership to begin it. I highly recommend going else where. I m not one for rating reviews but it was the worst experience I ever had by far for a common service. Save your time and money!

  Faith Echols
3 years ago
This place was clean and chairs was 6 feet apart.Customer service was great and very informative before they service you. The wait time and service was 20 mins. They changed my oil and vacuum my car. That's EXCELLENT SERVICE WITHOUT ASKING AND PAYING. I will continue my service here as long as I keep getting this service. Loved my visit

  Elle
a year ago
Good service. They get the job done and usually don't have to wait to long .look for their coupons online it definitely helps

  Brandi Mullins
7 years ago
I have been to this Jiffy Lube three times and every time they have tried to talk me out of having my car serviced. They always stress that there is a long wait (the one time I said I'd wait anyway, there wasn't) or the first thing they say is "Ya know our prices start at $50, right?" Well, you've convinced me. I won't use this location again. I can't help but wonder if the manager is actually aware that these kids are trying to turn customers away so they don't have to do work.

  Jason Braswell
2 years ago
Not much to say. Quick in. Quick out. Small waiting room that was dog friendly. They asked me about changing my air filter but weren't pushy at all.

  Jason Gooch
5 years ago
I would of gave it 0 stars but wasn't allowed to. I've been to this location twice. Each time has been exhausting. First time was a Thursday at 11am. The lead tech was running around like crazy, just him and another guy! Long wait and obviously flustered. Second time 45 minute wait on a Friday at 11 am just him and another tech! Trump is in office and the economy is good, hire more people! Like I said, 45 minute wait until a truck fell off the lift! Never told the waiting room full of people that the wait was going to be 2 hours! I left and will never go back. The location in western branch is awesome btw!

  Brenda Law
2 years ago
The manager is manager for a reason. Although they were swamped he took the time to assist me. The guy with the blue eyes. Now ,to the other young man .The young kings, in the future please consider your behavior and attitude and responce to a consumer even when you are busy." Ain't nobody got time to check no tire. We busy" ... was an inconsiderate , unprofessional , inappropriate response to a consumer. It made me ashamed of you sir.SHADE ALERT: that's why you ARE NOT the manager.

  Morgan Anderson
4 years ago
They changed the oil in my car so quickly. The very helpful staff let me know my coolant was low and were able to top it off for me. I will definitely go back here for my next oil change.

  Susan George
4 years ago
Everyone there was awesome. They were knowledgeable, didn t pressure me to get extra things done. Even held the door and opened my car door for me. I will definitely go back. It was a great experience and didn t take long at all.