Wells Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rauseff Lambert
7 months ago
These people are scammers. Follow me on me Social media. I am exposing them!!!!! I have recorded conversations and documents as proof!!!!! They are rude and disrespectful. Lying about when my car was towed. Pressuring me to contact my insurance company and have them call them. I believe they have committed multiple accounts of insurance fraud.They Tow Cars For Chesterfield Police.They are using their business as a front to defraud victims of crime and others of hard earned money in times of hardship.

  Rhonda McCall
a year ago
My inspection was past due and I was having a difficult time getting a quick appointment. I called Wells Auto Repair and he got me in that same afternoon! They were so nice and personable I will definitely use them again when the need arises!

  Krag F
5 months ago
Honest, knowledgeable and friendly. Great family business.

  April Campbell
2 years ago
I was extremely happy with the service I received from Wells Auto Repair. I had a appointment for a state inspection and my car was taken back on time. Great customer service as well. This is my second time coming to Wells Auto and both times I received great service. Highly recommend this place.Service: General repairs & maintenanceService: General repairs & maintenance

  Logan Hughes
3 years ago
Wow! Finally found a trustworthy place to take my vehicle. We have brought both of our vehicles recently to Wells Auto for state inspections and an oil change. They are so fast and efficient at what they do and they are so flexible and accommodating with your schedule. I am so impressed with the service that we have received here. Skip the chain mechanic shops and go join the Wells Auto family!Service: Oil change

  Lisa Johns
4 years ago
Great service, small business owner, owner actually gets in there and gets his hands dirty! I was going to be ripped off by a big company for some transmission line that was leaking, Wells auto gave me an estimate for way way less than the big companies and he stuck to the estimate! If you deal with him honestly he will deal with you honestly and most likely be the cheapest deal but best work around! Thank goodness for Wells Auto Repair!

  Jami Forbes
2 years ago
This business was highly recommended by a family member.Wells Auto picked up my car around February 10th, 2021. I made it clear that I had an appointment scheduled on Feb 26th to have the car titled so I wanted to know if they could assess the repairs and get me an estimate on the cost before that appointment. I was told it shouldn't be a problem.On my way to the appointment on Feb 26th I called Wells Auto (not having heard from them) and was told they had not had a chance to look at the car in depth yet but it would either need a timing belt or a new engine. We discussed cost and I agreed that either way I would want to get the repairs done and went ahead and titled and insured the vehicle.In March I called again (still not having heard from them) to check on the progress with the car and was informed they still had not taken a better look at the car so he couldn t tell me yet if it would be the major repair and said he would be getting to it soon and would get in touch with me. He also let me know that he would have to go into the engine with a camera to assess the repair. I was asked for a deposit of $250 and let him know that I would have to make that payment to them on my next payday.I called to give them a deposit of $300 (figuring it was all going to the cost of repairs on my car) on April 8, 2021. At which time I was told they needed to purchase another camera because the one they have is broken. I asked him to call me when they have purchased the camera and have had a chance to look at the car.I called them again around April 15th (still not getting a call from anyone at Wells Auto) and was informed the car would need a new engine. Brian Wells then offered to scrap my car for me because he didn t feel it would be worth it to put a new engine in it. I told him I would like my car back. He said he would get it delivered to me the following weekend.I called Wells Auto on April 20th asking when I would be getting my car back and was told his father is ill and the only tow truck driver they have so he would have it delivered when his father was back to work.I called Wells Auto on May 5th asking about the return of my car. He asked me if I wanted to pay the towing bill of $150 over the phone. I started to ask what all the $300 deposit I gave him covered and was rudely interrupted. Brian told me that didn t have anything to do with the towing of my car to and from the auto shop. I paid the $150 and my car was finally delivered back to my house that morning.So, in short, I paid Wells Auto $450 to tow my car to his shop, keep my car for 3 months, and tow my car back to my house. That amount doesn't include the cost of titling and insuring a car that I have never been able to drive. I don t know about other people, but my time is worth just as much as anyone else s time. Had I been the reason my car was stuck at their shop for 3 months I would have probably been charged a storage fee. So why wasn t some sort of compensation offered for the 3 months of my time that was wasted?I had another mechanic during this time offer to help me just put another engine in the car for a little more money then what I paid Wells Auto, and they did nothing but waste my time and charge me for it.

  Amber Hall
5 years ago
Wonderful customer care, very considerate and nice when I was having a rough day due to car issues. Service was fast and they did a great job. I feel they go beyond in how they deal with guests, will be using them from here on out!

  Christopher Fletcher
2 years ago
Brought my honda Odyssey and Honda Accord. Not only would the owner not return my 5 calls, my vehicle was damaged during the process. A truck broke my mirror and damaged my door handle. Pictures attached. I asked for an email report instead of a phone call and he told me he was ready to wash his hands of me. That's ok, I prefer sanitizer. Luckily there is a great towing service located out of the same building who towed both vehicles back at a reasonable price. I guess this is the price of doing business. Not saying his repairs were bad for my chevy express, but it would be in his best interest to hire a secretary to return calls and relay repair information. Maybe even give appropriate times for how long it may be for a repair or diagnostic. Do not hold your breath for a return phone call. My van and car were there for over 2 months.

  P Money
3 years ago
Would give zero stars if I could. Horrible customer service!! My son asked a question about what they said needed to be done to his car and he was told he could just come pick it up and then was hung up on. No explanation or anything. This is a small business in our community that we have supported for 10 years and this is the appreciation we have received for it. Seriously disappointing!

  Robert Rose
5 months ago
Great automotive service by great people

  Jason Rogers
a year ago
Great local shop for repairs and state inspections! The guys there are very responsive and helpful.

  zepbenny
6 months ago
Awesome very quick service!

  Tracy Saul
4 years ago
Brian has been great to my mom and is as honest of a mechanic as I believe you could find.

  Richard Davis
2 years ago
Did a great job at a reasonable price! Will recommend to anyone that asks.

  Barry Mcgee
a year ago
Fair and honest service Brian is a great guy and I enjoy talking to dad Herman

  konrad whitlow
5 years ago
Brian will take care of your cars and get you back up and running plus he builds complete race cars from circle track to drag cars.

  CeCe Smith
4 years ago
Kind, friendly service. Can repair just about anything. I recommend them to anyone.

  Katrina Stevenson
2 years ago
Went in for an inspection and it was quick and easy! Thank you so much!

  Steve Nelms
4 years ago
Outstanding place very professional if Brain and his staff can't fix it, no body else can, there the best

  Brian Koski
6 years ago
Great mechanic shop. Honest work at a great price!

  Jerry Glovier
a year ago
Professional Service at a fair price.

  Dee Tanner
2 years ago
It was good. They did a good job.

  Steve's Channel
3 years ago
Good Place. Friendly atmosphere. That's what I like!!!

  Josephine Valentin
3 years ago
Glad to finally have my car back.

  Tony P.
2 years ago
Excellent service and work

  Samara Milner
8 months ago
Rude and incompetent.

  The8020Contract Live
4 years ago
The best hands down!!!

  j g
3 years ago
Good people

  Jesus Pedroza
6 years ago
Professional Service