Nice Guy Auto & Transmission

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Cox
5 months ago
Paid $1800 to have my CV Axle, Struts and Joints replaced on my driver side. Was informed I also needed a ton of brake work but came to find out via second opinion that my brake line had been cut most likely during Nice Guy s service due to axle being near the brake line. Returned and they basically told me to pay more money for a problem they caused.Edit: To the Owner, again, your staff repeatedly pressed me to get new brakes and rotors with the initial job. After getting a second opinion I didn t need either and was shown that my line was cut. You did not do me a favor by following up on work you did, it was the least you could do as a professional. Nothing is obvious about a baseless opinion to deflect blame, the car had not traveled that far since the initial work was completed and your staff initially acknowledged 4 months was not too long for an issue to have occurred based upon the type of work that was done. Your response just reiterates that you are not a business I need to spend my time or money with.Service: General repairs & maintenance

  Brett Sutcliffe
2 months ago
Great experience. I have a cruddy but reliable old car that needed a lot of repairs done. To be honest I feel like a lot of shops would have not even worked on a car that old. I understand the conventional wisdom is that if your car is old and cruddy and needs a lot of fixes, just get a new car. But after the used car market got crazy during COVID, I decided that it would be better to just fix the car i had with problems I knew about instead of buy another one at bottom dollar (still more than I can afford) with problems that i /wouldn't/ know about yet.Well of course when they opened it up they found more problems to fix, but they knew I was pushing my budget limit so they threw in those few odds and ends fixes for free. I did not expect something like this and without it I would not have my car and I am very grateful. I'm not saying come here and expect free things. I'm saying that if you come here you can expect some actual decency. If you have had a hard time finding decency and honesty with a mechanic like I have, I would say give these guys a shot.Thanks again Damien, I'll be back for an oil change

  Sam Robinson
2 months ago
When you think of your car guy, this company embodies exactly what you want. Honest, straight up, and they do great work.Jason and his team have been taking care of mine and my family s cars for years. We don t trust anyone else.

  Caleb Lane
3 weeks ago
The name says it all. These really are nice guys! The customer service has always been very friendly and honest with me. All services have been done in a timely manner and cost effective manner. I wish I could give them 6 stars.

  Annie Culver Bird
2 months ago
I had a great experience with Nice Guy Auto!! They did my state inspection and were super nice and reasonable.

  Krissy Olberding
a year ago
The guys at Nice Guy took great care of me and my 2007 Mazda. Paul at the West Ghent location was super helpful and kind. He called me to provide me with updates every step of the way-- and presented me with different options to get me back on the road before Christmas.within my budget. Jason, the owner, was extremely accommodating and honest-- giving me an idea of how much I could expect to pay, even before my diagnostic, based on his experience. I plan to come back to Nice Guy after the Holidays to have my brakes done-- this is my new auto shop FOR SURE. I won't go anywhere else. Thanks guys!!! MERRY CHRISTMAS & HAPPY HOLIDAYS Services: Tires, Battery

  Denise Herr
a year ago
I've taken my car to Nice Guy Auto several times and they've always been friendly, honest, and communicative. They squeezed me in last minute before a holiday weekend and managed to fix my headlight, even though it turned out to be more complicated than a burned out bulb. I would recommend them to anyone looking for a mechanic in the Norfolk area.Service: General repairs & maintenance

  James Okonkwo
a month ago
The most honest and best place to get your car fixed.

  Joshua Hudson
a year ago
They told me to drop my vehicle off Friday afternoon so they could work on it first thing Monday. The only reason I dropped it off was because they said they would put it in their fenced in area behind back. Saturday morning I drove by and my vehicle was still sitting outside next to the main road unlocked. Untrustworthy I would not recommend this place.

  Ed Hughes
9 months ago
Had my car inspected here and have had other work done before. Honest, hard working and nice . Would definitely recommend

  Brad Robinson
a year ago
Jason and his crew have always provided high quality service at reasonable prices. I highly recommend them.Services: General repairs & maintenance, Electrical, Oil changeServices: General repairs & maintenance, Electrical, Oil change

  Matt Noa
a year ago
Very nice guy and reliable work. Would definitely take my vehicle back here again!

  William Webb
2 months ago
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