Crash Champions Collision Repair Norfolk

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew G
2 months ago
The staff was friendly and the work was great. You can't tell that someone hit the car.

  Matthew Wellman
2 months ago
Outstanding customer support and great craftsmanship, My vehicle looks flawless coming out of their garage. Real professionals!

  Lisa Schleser
4 months ago
Very professional. The coordination between Performance Collision Center and my insurance company was seamless.

  Erica A
a year ago
Haven t been able to leave a review yet - but had a minor back-corner smash of my Subaru a while ago. They did an amazing job fixing it up, were very communicative on updates about my car, and were so kind during the whole process (I ve never been hit before!). Reliable, trustworthy, and nice guys.

  Denise Nichols
2 years ago
My car was involved in a accident and Performance fixed my car and had it looking just like it did when I bought it from the lot. The customer service was great and they were on it every step of the way even with hiccups from my insurance company they went above and beyond to ensure everything was taken care of. I would definitely use them again and refer them to anyone who needs their services. Also make sure you ask for Justin he was amazing during this process.Services: Painting, Body & Trim, Welding

  Tom Riddle
a year ago
My car was sent there on recommendation from my insurance company. I was t-Boned in a car accident and had my car sent there because my insurance recommended them. Never again they had my vehicle 6 weeks before even looking at it. At that time my insurance covered rental was over so now I m paying 300 a week out of pocket! Then I find out the location my vehicle was at closed and they sent it to their Norfolk location. I would call weekly with no return calls or updates. After another 6 weeks of them supposedly fixing all the damage they tell me now they need to order new tires and rims and then days later they say they had to file another claim because there was a suspension issue. You would think if they did a complete initial evaluation they would see the glaring issues! If I would ve known how bad they were I would ve had my vehicle taken to another place. DO NOT BRING YOUR VEHICLE TO THESE PEOPLE!!!!!God only knows if she. If I ally get my vehicle back it will actually be okay. I seriously have my doubts!Services: Painting, Body & Trim

  Anders Nilsen
8 months ago
The service was amazing. I got updates all along the way about the status of my vehicle and the repair work that was done was great. Highly recommend.Service: Body & TrimService: Body & Trim

  Deborah Siscoe
4 months ago
Kept me informed of work.Msg regularly on how car was doing. Great and helpful staff.

  John Velez
a year ago
My vehicle repair looks good however, my vehicle was not ready when promised and had to pay money out pocket for extra days on my rental. When I picked my car it had a real bad smell in the interior, it smelled like it got wet and they let it dry with the windows closed. It was real bad.The exterior of my car was full of tree sap which it was real hard to clean up. Looks like my car was parked under a tree for the entire time that was there . I will not recommend this shop to anybody.Services: Painting, Body & Trim

  Maria Muse
a year ago
Performance collision Center. I want to thank you yesterday you help me so much Brian and Robin I will never forget you as you know I just got that Lexus and I was hurt that someone hit me from behind. You took in my truck right away and made sure that the insurance set me up with the rental to pick me up ASAP I ve never been to a company than less than an hour out of there with everything done. Kudos great team. Also wanna mention enterprise Mandy Five stars all the way. Thank you . Maria Muse .

  Amanda Delgado
a year ago
I highly recommend this business. They were prompt, courteous, and went above and beyond to repair my vehicle. Even when faced with something unexpected, their professionalism did not waiver. Hopefully we don t need their services again, but I will not take my vehicle anywhere else for repair.Services: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, Oil changeServices: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, Oil change

  chester forehand
a year ago
They did a very good job on the damaged front end of my car. They kept me informed about repair and made sure I was satisfied. Car was literally good as new when returned.chet

  marquise thomas
a year ago
I would never recommend the Chesapeake or Norfolk locations my vehicle was referred to them through Geico and they held my car over a month between both locations and the day I pick my car up it now only goes 30mph. This issue wasn't present when the vehicle was sent in because to be honest the body work wouldn't of been done if I had a serious issue of not going past 30. Of course Performance doesn't want to take any responsibility and my car is now a big paperweight. STAY AWAY PLEASEService: Body & Trim

  Marina Marcellino
a year ago
We needed an emergency fix the day before our trip back home to New Hampshire. The people here took us in without a question. Great customer service, fast service from beginning to end, and at a very reasonable price. We cannot recommend this place or thank it s employees enough!Service: Body & TrimService: Body & Trim

  JUSTEN GRAY
2 years ago
Performance collision provided me with the most stress-free collision repair experience of any repair center I ve ever been to. The customer service was great, the body work was clean, and the paint looked so great. I would recommend PCC to anyone with collision damage.Services: Exhaust, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Auto interior vacuuming, BatteryServices: Exhaust, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Auto interior vacuuming, Battery

  R Kwan
2 years ago
Justin Gray provide me a very good customer service and take care of there customer. The Bumper was repair nicely. Keep up the good work. May God bless us each one of us this holiday season.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Anthony Jones
2 years ago
Would not recommend this place at all. Now I see why, when other shops were full and weren t taking any new customers, they still were. My car has been there over two months. First, I had to wait on parts, which there is a delay happening all over the country which is understandable, but then the date got pushed back again. When the parts finally came, they weren t able to start being that it landed on a holiday weekend(new yrs eve). Technically it s been waiting to get worked on since Jan 3rd(Monday), and here it is Jan 11th and they STILL have not done a thing!!! Mind you I m getting a grill replaced, along with pieces behind the grill that needed to be fixed. Supposed to be a 2-3 day job that is taking FOREVER! Then after I speak to one person and they tell me one thing like the car is almost ready, I talk to someone else and they tell me something else stating yet ANOTHER WEEK, and then even after that it STILL may have to sit at the BMW dealership a few days to get calibrated!! On top of THAT, when it was supposed to get started it s assembly, the TECHINICIAN DIDN T show up!!! I hope the work is worth this wait, because I promise you this place will never have to worry about servicing me again!

  Marva Gray
2 years ago
Collision repair: Performance Collision did a wonderful job on my vehicle. Ver professional and provided me with continuous updates on the repairs. Justen provided awesome customer service and made me feel like a valued customer!!! Thank you

  Stanley Wynn
4 months ago
Great customer service. I would definitely recommend this company.

  Pualani Dizol
a year ago
Justen s customer service was great. I got my car a little later than I thought, but he made sure my rental was covered and communicated the entire way!Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Julius Siplin
2 years ago
I highly recommend! Shoutout to Justin & Raven for going above and beyond! Straight to the point- hassle free. I even got a Blender Bottle for being a client. I saved a few dollars on gas. Sorry GNC Services: Tires, Body & TrimServices: Tires, Body & Trim

  Roland Nelson
4 months ago
Customer service and collision repair was Great couldn't ask 4 better

  Kathleen Locke
7 months ago
amazing customer service