Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashleigh
6 days ago
AMAZING! Thank you so much Thomas, Tracy, Angie, and the team here that worked to fix my car. Great communication and timely service. I d recommend this shop any day. Thank you again :)

  Tom Potter
4 months ago
My Prius was involved in a T-bone collision to its passenger door and A-pillar area; fortunately no injuries. The other driver's insurance recommended several shops for the initial estimate, and after some research (including visit to a local Toyota dealer's body shop), I chose Caliber Collision Azalea Garden for the repair. Two weeks after completion, I'm very glad I did. Their customer support, timeline, and repair quality were among the best I have ever experienced for a professional service of any kind. I received frequent progress updates; my vehicle was delivered earlier than expected; and my many questions regarding the process were always answered patiently and with respect, by people with years of experience in this work (and at this location). My thanks to the entire Caliber Azalea Garden team: Angie (front office), Tracy (advisor/estimator), Thomas (manager) - and especially to their clearly multi-skilled crew working behind the scenes!

  Ashley Oliver
4 months ago
Customer service is excellent! Very communicative about my vehicle. Even though I had to wait about three weeks for the repairs to complete they however kept me up with every step on the process. Which helped with any anxiety I may had. Overall, awesome company and staff.

  John Rosenman
7 months ago
Bottom line: They did excellent work on my car, and I got it back four weeks earlier than expected. I especially appreciate receiving regular updates on the status of my vehicle and its repairs.

  Lisa Vergara
a month ago
Great company to work with. Car was complete before estimated time and looked brand new. Front desk was exceptional and the updates were amazing.

  Alscott Collins
11 months ago
Caliber Collison wasn't my first choice. I thought using the insurance preferred company wouldn't have the customer best interest in mind. I was wrong. They were professional, direct and courteous from the beginning, to the end. I would recommend them to anyone. Thanks for the great service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Paige Abagnale
2 months ago
I normally don't do reviews but this place has genuine, good people so I had too! Best Caliber Collision in the area! Definitely ask for Thomas and Eric...they know what they are doing, super sweet, and will help you as much as they can!

  thomas johnston
7 months ago
I backed my car into my girlfriends car and shredded the bumper, trunk wouldn t close, and popped two of my tail lights out some. Caliber Collision not only did an amazing job fixing those issues, but they were so helpful in so many ways! 1st off the car looks amazing, it s like it never happened and they gave it a clean up so it looks even better all around than when I brought it there. 2nd, (i don t like to use names on reviews for privacy reasons) but the angel of a woman at the front desk talked me through a bunch of insurance stuff and literally saved my car. Thank you, you know who you are! Everyone in the process was great, communication was stellar, all around 100% amazing! Now I hope I don t have to get anymore body work done to my car, but if I do it s nice to know this place exists and with such an amazing staff! Thank you all! I m so glad to have the car back at home, I ll be more careful backing out!Services: Painting, Body & Trim

  Felix Kimeu
6 months ago
They are excellent! I liked their responsiveness and the work they did on my car is just amazing. I'd recommend them any day! I'm overjoyed by their service.

  Jamie A
5 months ago
Caliber Collision did a wonderful job on the repair of my vehicle. They are professional, curious and great to work with.

  Saige Johnston
a year ago
I was super satisfied with my overall experience here! Everyone was so nice and welcoming. They did an amazing job on my vehicle and kept me updated throughout the whole process. They were great at answering all my questions throughout the process as well. They also finished the job a whole week earlier then they estimated! I would highly recommend!Services: Painting, Body & Trim

  Karlo Bazemore
10 months ago
Caliber Collision did an excellent job in the repair of my vehicle. Angie was professional and courteous, she explained to process clearly. Jacob kept me posted on the progress with weekly, if not daily text messages!! Thank you staff for a job well Done!!! Snowball looks Beautiful!!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Gabrielle Ortiz
6 months ago
They did such a great job!! My car looks like new, and they communicated well with us and tried hard to help us get our car in to be fixed quickly.Services: Body & Trim, WeldingServices: Body & Trim, Welding

  Chester Chincuanco
a year ago
Caliber collision is a great asset to the Norfolk community. I recently received services from the Azalea garden location. All staff, especially Ms. Angie, were very professional with superb customer service. The work performed was top notch and completed in a timely manner. I highly recommend Caliber Collision to anyone & everyone!

  Sean Deli
11 months ago
Came here for repair referred to by insurance and man! The staff there are so kind and straight forward. They tell you every detail you'll need to know about what's going on with your car! Jacob, the lead mechanic, was awesome in guiding the repairs to my car, everything looks so shiny and new!

  Terri Jackson
a year ago
Was refered here because of the insurance company taking care of repairs after an accident. Loved it. Front desk person was lovely and pleasant. Jacob was my service advisor. He was great. Kept me informed via text and calls. The actual general manager checked me out when I was done. All very pleasant and it was an amazing experience. I will use them again.Services: Painting, Body & Trim

  susan sease
10 months ago
I hope I never have to have bodywork done again, but if I do, this will be where I will go! They did FABULOUS work on my jeep, were super professional and courteous and made the entire process EASY! Not to mention their warranty on their work is great!

  Rick Neuhaus
5 months ago
If you don't care about having your car repaired in a timely manner, then this branch of Caliber Collision/Quick Time Auto is the place to go.1556 Azalea Garden Rd, Norfolk, VA 23502Unless you count robo random text, Communication is non existent unless it is initiated by you.

  Micaiah C
a year ago
Throughout the process of my car repair, everyone that worked with me had a clear understanding of what needed to be done. It was a straightforward game plan for my repairs the lead to me loving the outcome of my car. I m really appreciative of the team !! Great job guys.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Caitlin Ormond
a year ago
Had to bring my vehicle in after it sustained damage from someone hitting a tree and sending it through my back windshield. Everyone there from the front desk, (shout out to Angie your amazing ) to the mechanics were super helpful and professional. Very knowledgeable and they keep you updated by text through the entire process. Plus they did beautiful work .Service: Body & Trim

  R.Perez Gatling
a year ago
I had my car repaired at Caliber Collision on Azalea Garden Rd. in Norfolk. My experience with them was exceptional! First and foremost, they were in constant contact with me prior to drop off date. When I finally went in, I met Angela in the front. She was kind, patient, and professional; she answered my preliminary questions and made the paperwork a breeze. Thomas and Beth took care of me once the preliminary paperwork was complete. Like Angela, they were kind, patient, and professional, and they answered all of my questions. I received regular text messages regarding the progress of my repair, and they actually completed the job 4 days ahead of schedule. I would definitely recommend Caliber Collision on Azalea Garden Road in Norfolk.Service: Body & Trim

  Nicole Woods
a year ago
The Customer Service was wonderful. They stayed in contact with me throughout the whole time they had my car keeping me updated. The office staff was beyond helpful and kind when i was having problems with the insurance company. The GM went beyond the call of duty and helped me with any worries or concerns.Service: Body & TrimService: Body & Trim

  Gene Cavasos
3 months ago
No one does better work. And they use OEM parts. Great service and communication.

  Cricket Johnson
a year ago
Angie greeted me and was professional and welcoming. She walked me through the process and was very kind and informative. Thank you for being you.My experience with Adrian was positive and informative.Thomas was amazing. He put my mind at ease about my car repair. His expertise is phenomenal.Thank you Angie, Adrian, and

  Jon Williams
a year ago
Everything was great from the time I received a warm welcome from the woman working the front desk/customer service area. Mike sent messages keeping me updated on my repairs and my truck was ready 4 or 5 days earlier. My truck looks Amazing!!!Services: Steering & suspension repair, Painting, Auto engine diagnostic, Body & TrimServices: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Tatyana Corprew
a year ago
This location is amazing. They completed my repairs 4 days ahead of schedule, which is so convenient. They kept me updated every step of the way through text messages.The Manager and Angie are complete gems. Their customer service is great. I highly recommend this business.

  Darryl
11 months ago
Update:I chose Caliber Collision and they seem to have forgotten that. They chose to serve the best interest of the insurance company. I am the customer. If they serve the customer then the insurance company will follow suit because they serve me ultimately. I pick which ever company I like insurance or otherwise and this company should have considered that. Yes you have to make money but remember that the person who has the insurance is the base customer and the insurance company is secondary. They pay who ever I choose to do the repairs that I asked to have done. That was my choice. Report to me what the state of my car is when I ask and don't tell me that you have to tell the insurance and they'll tell me. I brought the car in not the insurance company. Miss. Angie was probably the best thing going there but she doesn't repair cars or decide who to Report to. Get it together Caliber Collision.

  kenneth fogg
10 months ago
Awesome experience!! From the check in to checking out!! Mrs/Ms Angie, Jacob ,the customer service to and from car rental, and the techs who worked on vehicle thank you!! I would recommend to others for their attention and quality of service!!Services: Auto engine diagnostic, Body & TrimServices: Auto engine diagnostic, Body & Trim

  Monique Epperson
3 months ago
Ms Tracey did a wonderful job with getting my car fix thank you so much

  Kaitlin Rose
a year ago
Went here after someone backed into my car and damaged my door panel, front bumper and headlight. The staff is very helpful and clearly very knowledgeable. Repairs were wonderfully done and even were completed early. Highly recommend.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim