Banister Nissan of Norfolk Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tasheta Dixon
3 months ago
Our salesman Marc Petit-Homme was Amazing! From the car lot up until the signing and everything in between he did a great job. We didn't feel pressured and most of all he was very upfront about every question we had.The entire Banister team was so welcoming and so helpful.I would 1000% recommend them. We couldn't be happier with our new addition!!

  bullocknm
a week ago
Bought a vehicle from Banister Nissan recently. Super friendly people, our salesman Ishmael went out of his way to make us feel welcome and comfortable.We came in knowing the vehicle we wanted to purchase and Ishmael helped us get the process started.Leaving a star off due to the stereotypical car buying sales process. (I d prefer less haggling, just give your best price up front.)After purchasing the vehicle, we discovered the brakes were pitted causing rough braking and a shaking steering wheel. However, after contacting them, I was pleasantly surprised that their service department replaced the brakes at no charge.Bottom line: Come to Banister for good service, but expect the typical car buying sales process.

  Esteth Marie
2 months ago
First time ever being here came in for a recall and also to have some things checked on my car for state inspection. Let me tell you from the moment I arrived to the moment I left everyone that attended and assisted me was amazing so helpful and sweet. My service person Sean was the best he helped me out so much saved me so much time. I really appreciate him and how insightful he was about the things my car needed done. I even told my husband of how great everything was and that we are returning to get all our cars work done there.

  Naquisha Blair
a week ago
Terrell and staff were extremely patient and knowledgeable. My experience was very positive and welcoming. Im satisfied with my new vehicle and would recommend Banister Nissan to everyone, come see Terrell!! He s awesome.

  Denay Burch
3 weeks ago
Terrell and the staff were absolutely amazing. They were fast , attentive , and they did everything they could to make me feel welcomed, valued, and important as a person. Terrell was so kind and informative. He knew exactly what I wanted and brought everything to the table and then some. My experience was smooth, easy, and somewhat enjoyable lol. I am SO pleased to be a Nissan customer. They have never let me down. I will ALWAYS point someone to the Nissan direction. :)

  Qadree Muhammad
a month ago
I went to the Norfolk location to purchase some all-weather floor mats. After parking my vehicle, I was greeted by Mr. Ishmael Ferrell. His greeting was so warm I immediately felt welcome and a valued customer. As I told Mr. Ferrell, if I hadn't already purchased my 2024 Pathfinder from another dealership, I would have definitely purchased a vehicle with him. Mr. Ferrell has a wonderful presence, attitude, and aurora.

  Prodx YoungMog
2 months ago
Today Was Just Simply Amazing! My Sales Rep, Chandra Ponds, and the Entire team was amazing! My Son Just Purchased his first car at This Dealership! I personally would Like To say Thank You Ms. Pond for your service , as well the Whole Team! It s truly been a Great experience! I highly recommend anyone that s in the Market A Car, Visit Banister Nissan of Norfolk!

  Evgeniya Taylor
2 months ago
Clayton Porter was exceptionally helpful during our recent visit. He took his time to showcase the car and explain the available options, displaying great patience in addressing our questions. Additionally, Clayton s professionalism and dedication to ensuring a thorough understanding of the car s features added immense value to the experience. His friendly demeanor and willingness to address any concerns made the car-buying process seamless and enjoyable. Overall, the exceptional service provided by Clayton at Banister Nissan Of Norfolk greatly contributed to a memorable and positive encounter.

  Sabina Bhurtel
a week ago
I recently visited the Nissan service department in Norfolk for an inspection of my vehicle, and unfortunately, my experience left much to be desired. Prior to scheduling the appointment, I inquired about the time required for the inspection and made arrangements accordingly. However, upon arrival, I was informed by one of the staff member(I don't know his name )that Nissan no longer offers Uber services for customers needing transportation during servicing a service they had provided in the past.Despite being told initially that the inspection would take approximately one to one and a half hours, it ended up taking more than two and a half hours. This significant delay inconvenienced me greatly, especially considering I had pressing obligations related to my studies, as I am currently in the midst of finals.Moreover, when I inquired about the delay, I was met with indifference until I spoke with another staff member who expressed empathy and apologized for the inconvenience. It was disheartening to learn that the Uber service could have been arranged.Overall, while the inspection was eventually completed, the lack of communication(the staff member I met first didn't even talk to me nicely), unexpected delays, and discontinuation of previously offered services have left me extremely dissatisfied. As a result, I am hesitant to return for future servicing and may reconsider choosing Nissan for my automotive needs going forward. I hope this feedback helps improve the service experience for other customers in the future.

  Javaune Adams-Gaston
2 months ago
Terrell, Al and crew were absolutely fantastic! They were wonderfully accommodating and I highly recommend using their services. Thank you! We appreciate all that you did to make our experience easy and pleasant. Best we have experienced in many years of car buying.

  Andrelina Polk
3 days ago
We had performance issues with our nissian xterra 2002. We had the exhaust manifold tightened up, the ABS regulator exchanged for new, an O2 sensor replaced, some gaskets to fix oil leaks, a tune up and oil change done and some other minor fixes. Our project took several weeks which was trying but when we got our truck back it seemed and seems to be running a lot better , it is comforting to feel the quality of the trucks strength and potential preserved in the engines performance on a constant level driving on interstate or on the road. Although, there are still some fixes we declined upon service, we feel comfortable to know what those problems are and confident the truck is in great running condition so we can forsee future conditions. I like the breakdown of services recommended for our vehicle, which allowed us to be able to pick and choose any options we had as of priorities we needed most without pressure. Our car is running great and we really like that. Jason Gilllentine, was very nice and professional. He was easy to reach by phone and we trusted his expertise. The job did take several weeks but our truck is running great and we can see the professional quality of work by looking at the engine and driving the vehicle daily. We will definitely come back for future services and would recommend service to others as well. Nissan is a good truck, our Banister Nissan mechanic had the knowledge for the Nissan as well for a factory repair job.Thank you, Sincerely, Andrelina Polk in Norfolk, Virginia.

  Tanya Kapatsyna
a month ago
Terrell and crew were amazing!! I highly recommend them if you re planning to either lease or purchase it doesn t really matter, they are great! Terrell helped me with my dad s old car trade in and got me a great deal on a new 2024 nissan lease!Thank you so much

  Jacob Dailey
a month ago
Overall a great experience with Ishmael Ferrell. Helped us out to get my wife the car she absolutely wanted even though it turns out it was in the other store! Overall great experience and would recommend Ishmael as the person to help you find the car of your dreams.

  E V Flowers
3 weeks ago
Referred through the military car buying program. Mr. Castel show me available offers, and I was able to get my truck with all the features I was looking for. Great tour around the dealership from service department to customer conveniences.Very pleased how smooth everything went.

  Angela Bassfield
a week ago
Terrell and crew were awesome. I am Angela Bassfield I came in for a car, And Terrell really help me, I thank God for him. If it won't no way Terrell make away, And everybody is so good here.

  Alexsus Glasgow
a month ago
Terrell, Alvin and crew were great! They walked me through everything step by step, they was extremely patient & they worked with me while also considering my wants/needs. I HIGHLY recommend Nissan banister of Norfolk, thank you so much guysss!

  sharon carbo
2 months ago
Upon arrival we were checked in and told service manager we would wait in their service lounge. Then after trying to be upsold extra work we settled for necessary to pass inspection work $500 vs. $75. We ended up waiting 3 hours for inspection and wiper blade install. Thankfully we were only charged $45 for having to wait extra due to miscommunication between service manager and service technician. Coffee and hot chocolate were spot on.

  Hazel Mccall
3 months ago
Terrell, Eugene and crew were the best of the best in the 757, made my experience with purchasing my vehicle as painless as possible. Terrell had me sold soon as I sat down. The atmosphere was very welcoming even after a long day at work! We laughed the entire time Thank you all

  Mikayla Sayle
5 months ago
I walked into the dealership with nothing but faith and hope considering my credit situation to get approved for a vehicular. With the assistance of Angie Freeman and Jean Castel, they are truly GOD SENT. I was comforted and walked through the process very seamlessly. I was in complete awe at what they were able to do for me. Super thankful and grateful for the banister team, the process was the smoothest car transaction ever. It was almost too good to be true. If you re looking for a place to walk through the car buying process with someone you trust and feel comfortable with, the Banister environment and experience was 10/10!!

  King Jei69
a month ago
Terrell, Big AL and crew were amazing!! I had an amazing experience going through their inventory and test driving their cars. I m so glad that I found my dream car and it s all thanks to the crew!

  Isaac Tazewell
2 months ago
This was my first visit to Banister Nissan of Norfolk and it s wonderful here. The showroom is clean and the staff is very friendly. The cherry on top is that my dear friend Angie Freeman, the Owner Loyalty Manager works there and took such great care of me. I will be back to buy a new car soon.

  Courtney McPhillips
3 months ago
Sherard and crew were amazing with helping us find our dream car. He listened to our needs and made sure our car was the perfect fit for our future family. The Nissan crew worked with us to find a deal that matched our needs. We are very happy with our purchase!

  India Clemons
2 months ago
I have been with working with the company since 2020 when I got my first car and was so excited. I want to thank Clayton from sales. Dominique from service was working on my 2019 Nissan Sentra since the day I got it and really appreciate it. Terrell from sales sold me my 2021 Nissan kicks and such a great experience with him. Suddenly, things took a turn for the worse after purchasing my 2021 Nissan kick. The people who clean out the cars stole some of my personal items out of my car and before I had a chance to clean out my 2019 Sentra. They brought me some of the items from the trash and I was able to salvage so of it. The main manager of the company was very helpful and we were able to resolve the issue. However, I m now wanting to take my 2021 Nissan kicks for a service three months later and I made my appointment as normal for 11 am the 20th of February. Received the routine call from Tim in service to confirm the appointment. Next day which is day of appointment I live on the other side of the water I called to see if it s possible to get my car in a little earlier than 11. Tim didn t have the best attitude on the phone when trying to help me. I hung up on him And called back and requested to speak to the manager. I decided to come instead was greeted by a nice sale representative and he directed me to the sales manager. Angela Freeman a service manager greeted me and heard me out. She assisted me was able to get my car in earlier. She addressed her service member and listen to the conversation on the phone. She accused me of taking frustration out on Tim and saying I was problem frustrated about not being able to come in earlier which wasn t the case at all. I think that s unprofessional to go straight to the customer and accuse them of having an horrible attitude. When I said it was ok to keep my appointment at that time. I had to remove myself from her office to compose myself. I spoke to her again and that point she made the decision to continue to be condescending and laugh in my face and I find that to be extremely disrespectful. I asked if I could be transferred to another banister Nissan and Angela Freedom suggest not do business with the company anymore because I already paid and have free 3 oil changes with the company I will continue coming here until that ends. But I will not be doing anymore business with this company after that. Thank you, those who were great along the way.

  debra smith
2 months ago
Terrell, Eugene and crew were unbelievable. When I say that the hustle and determination that the team put forward to find me a vehicle that I would be comfortable and happy with was a top priority believe me it was. I am so happy with Bannister Nissan of Norfolk. Angela Freeman and the staff made me feel as though I were family.

  Vivian Morning
3 months ago
Terrell, Eugene and crew have the Best Customer Service! They made purchasing a vehicle exciting! They kept my husband and I in the loop of all transactions at all times! I would recommend their team to all! Happy Holidays! I m definitely walking off this lot Happy!

  J'nele Chappelle
3 weeks ago
Jean helped me during my purchase of my new truck. He was AMAZING and the entire process was smooth. This is the third time I ve gotten a car from Banister and I will continue to be a customer.

  MJ Klages
5 months ago
Banister Nissan of Norfolk is WONDERFUL! I am sitting in the showroom waiting on an oil change for the SECOND 370Z which I have purchased from Jean. I love the dealership, love Jean, and love both 370's that I have purchased. Salesman Jean (Castel) & Owner Loyalty Manager Angie (Freeman) are the finest folks with whom I have ever had the pleasure dealing. They never forget you and are just so kind and pleasant. And the Service Department is great too - they take GREAT care of me too. The entire organization at Banister Nissan of Norfolk are like a family and NEVER fail to make me feel welcome into their world. I just love 'em all there!

  Angela Perry
3 months ago
Banister Nissan in Norfolk has kept their word from the time I contacted them. Angela Freeman introduced me to Clayton and from there the relationship began. Clayton was always on point in answering any questions or concerns from the time I started this process. Bannister Nissan has an awesome team that cares and more importantly their product knowledge. Thank you Angie and Clayton for the awesome service.

  TMLWinston
3 weeks ago
Terrell and Vernon and crew were accommodating to my hard bargaining style which many are not. This enabled me to feel confident in the information and price I obtained. Nissan bannister is busy as they work hard. They serve the neighborhood.

  Ronda Giorlando
3 months ago
A quick oil change place told me they couldn t perform an oil change on my 2023 Rogue because of a recall due to a faulty oil pan and fitting design. I am not from this area and wanted an oil change before driving 16 hours home. The technician I spoke to checked my VIN for any recalls and luckily there were none. I was able to make appointment that fit my schedule. On the day of my appointment I was able to wait while the technician, India and the team, performed all inspections and maintenance on my car. My car was given the okay and I ll be heading back to New Orleans knowing that my car is 100%. I would recommend Bannister Nissan to anyone needing any automotive service.