AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  tequila alexander
5 months ago
Horrible service , guy there was rude said one of the customers didn t have the right items that he was going to beat her a** he was very rude.

  Derrick Sanders
4 months ago
they don t even deserve no stars the manager george old decaying looking self needs to get fired he has a nasty attitude for no reason he doesn t want to help guest

  Alicia Cates
8 months ago
Not from Norfolk, but traveling there for business, my battery went dead in the parking garage. This particular AutoZone on Cromwell rd. Offered to help replace my battery after a quick phone call when other establishments refused me after getting a jump. Morgan M. was extremely helpful, pleasant, knowledgeable, and professional and I would recommend this place above all others when looking for help.

  Sean Rose
6 months ago
Conveniently located and spacious parking to accomplish all manners of dyi auto care . With a knowledgeable friendly staff that is always willing to go the extra mile to help get you back of the road

  Jesse Price
a year ago
Excellent store on Cromwell Drive in Norfolk, Virginia! The sales manager, Miss Brenda, and the store manager are awesome people great service great price for everything. You can t beat it. They have save me a lot of money working on my car. So thank you so much. I recommend that everyone come to this store.!!!

  Justin Eballar
5 months ago
Store was clean, staff respectful and as helpful as you allow them to be.

  LATOYA Hall* latoyasfab5bling
9 months ago
Ok so not only did they listen to my story when I told them I'm sorry I was mistaken and did business with the wrong store they helped me completely and fixed my problem. Terrance I believe that's his name went above and beyond. Sold me the correct bulb and installed it. I will always GET IN THE ZONE! THANK Y'ALL SO MUCH! AGAIN THEY REMINDED ME AS WELL DO NOT LET THE A'S FOOL YOU WE ARE NOT THE SAME AND I HAVE WITNESSED THAT. ALWAYS AUTO ZONE FOR ME!

  Ms. B
10 months ago
K.O did a wonderful job helping Ms. Wanda this morning. He was patient and answered all of her questions. Thank you for providing top level assistance to my aunt.

  Sonya Z. Phillips
9 months ago
I was so pleased with their customer service. I called and Sammie answered all my questions and told me they had what I needed in stock. Ms.Brenda and Tara made sure I got everything needed, answered all my questions and updated my customer profile with a smile . I highly recommend this location of AutoZone for all of your automotive needs!!!

  Jacob Kinter (PvtJacobClutch)
2 months ago
Always help me out and even help explain things.

  PJ Rudolph
3 months ago
Knowlagable staff, willing to assist with my needs

  Matthew Clines
3 months ago
Went in for a ram 1500 tail light. Gave my model/make/year and they gave me the wrong one.

  Lynn Majestic
a year ago
Dealt with an Extremely Lazy and Not so Educated Employee. I have always came here for anything for our vehicles and yesterday this guy acted like he didn't know how to do a simple test I have had done before. Well I had to go somewhere else and was helped immediately! Please do better

  Zee C
a year ago
David and Mr. Larry were such a great help (and so was the tall, Black (bald) gentleman, who also helped me and whose name I did not get. They all provided me excellent and useful advice, helping me diagnose the issue with my car (battery) and getting it properly fixed. I will be a returning customer.

  Marvel Harper
6 months ago
The workers here were very knowledgeable about my vehicle and the parts needed for said issues.

  SimplyVana
a year ago
Larry is truly the gem at this location. At the end of our conversation, I joked around stating "who knows, this might be the start of my humble beginnings as a mechanic with your help" because I'm always filled my anxiety when entering an auto shop. So many selections and me knowing nothing about auto parts and oils. I recommend him to anyone who may have a question. After today, he's the only reason I would go back to this store. The cashier instantly directed me to the kiosk, no. He could have asked if I wanted to use it, especially since I was the only one in line (second in the store). The kiosk experience wasn't flawless and he ended up needing to rescan some items. Now that I know there's a kiosk, I'll definitely be using it instead of an actual cashier.

  Jerry Hollobaugh
a year ago
I ordered a part it came in and no one informed me that my order was in.In my personal opinion somebody needs to be taught on what the procedures are for informing the customer parts are in and ready for pickup.

  Bby Beeb
7 months ago
Incredible service helping me get my car battery replaced, friendly too

  Endia Lynch
8 months ago
April and zavinion was great very knowledgeable and helpful.... even to assisting me with changing my light bulb

  Lipsey Hussle
3 months ago
no wait time.. professional service.. good inventory.. need lower prices.. self checkout is convenient

  Jennifer Lee
3 months ago
Everyone is always so helpful

  Angel Cortes
10 months ago
They are very polite and professional and do their best to help with anything you need

  Nate Humphrey
3 years ago
Can I just say Josh is wonderful. He needs a promotion & raise. He went above and beyond for our family. He checked our battery/alternator multiple times, put a new battery in (a tough job on our make of car) and then shortly after our car had terrible smoke coming from it. This guy took his lunch break, not being paid to fix our problem yet again. He told us he knew what it felt like to need help and would like to do the same for others. This man put tears in our eyes! We are from out of state and we really feared we wouldn t be able to go back home. 10/10 would recommend to ask for Josh when you come to this location. He s honest, compassionate and deserving of everything good in life. He is also serving our country so be sure to thank him!!! Thank you Josh from the bottom of our hearts!!

  Jason
2 years ago
It wasn't the best service this time. Normally they are friendly and helpful. This one person wasn't feeling it today.Still a good place | just watch their prices some are fairly priced some are just too high.

  David Ray Hill
6 years ago
My visit to auto zone was great. The young Lady that helped me was very courteous and even insisted on putting on the new wiper blades that I had just purchased. She's a beautiful young black woman and seemed quite knowledgeable. One things for sure she deserves a raise.

  Liz Young
5 years ago
I purchased a battery about 3 months ago and it stopped holding a charge so I came back to see if they would exchange the battery. I spoke with Cheryl... I believe that was her name. She was very polite and helpful! Not only did she exchange it, she changed out the old one for me. She was amazing and I'll come back to this location because of her.

  JB Davis
2 years ago
This should be your First Stop when in need of auto parts! AutoZone has courteous knowledgeable staff that are ready to assist. Most all common auto parts can be found in stock and those that are not can be ordered in most instances. I purchased a replacement battery and would have had it installed for free had it not been 4 people ahead of me. Although, I replaced own battery, had I needed assistance or even the correct tools AutoZone would have been there for me. Once again AutoZone should be your first stop for auto parts!

  paul plasted
10 months ago
Walked to store for parts, cashier invited me to his register with a mouth full of food, couldn't understand what I was saying, asking repeatedly for me to repeat myself, turning a 2003 pick up truck into a 2010 Chevrolet so I left empty handed, not confident he'll get me the correct parts

  Nadia Brittain
a year ago
I came in looking for coolant not only was the staff nasty but they were very argumentative for no reason especially the bald black guy the Caucasian girl with red hair was very nasty and when I walked out made a comment mimicked me in a rude way about my air conditioner still blowing cool air she was very rude and in helpful and so was the bald black girl (by the way this is not racially motivated I just don t have names so race and hair is the best description I can give ! I asked the guy to please show me where to put the coolant and he very sarcastically said right there and pointed to it.

  Leslie Cook
3 years ago
Called ahead and asked if they charged batteries late at night (after 8pm) and they told me they could. After jumping my car and driving to their location, one of the techs helped remove my car battery from my car.He told me it would take anywhere from 1.5-2 hours and that I had to pick the battery up before close ( at 10pm). No worries there, so I waited with a friend in their parking lot for over an hour until 9:50pm.I walked back inside and the tech told me I had a bad battery. I asked what that meant and he explained to me that it wouldn't hold a charge. He acknowledged that he KNEW I was in the parking lot and since the store had gotten busy--he was unable to contact me...( Despite having my number as well). I asked if I could at least put my battery back in the car and see if I could park my vehicle at home and purchase a battery the next day. Only to have him explain that my battery was also LEAKING and that he didn't feel comforable putting it back in my car... I had to leave my car parked overnight and purchase a battery that next morning.