Auto Brake Corporation

3.7 (71)

  7512 Ave J, Norfolk, VA 23513
  (757) 587-4711
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shatera Morings
2 months ago
Had my car for 7 days and kept guessing the problem. Did not fix that whole time. Broke something and didn t inform me. I had to call everyday to check on if my car was done. Will charge you for labor they guessed it might be, if it s not what they guessed they will charge you to take it off as well. Do not recommend.

  Kathyrine Finch
11 months ago
So if I could give this place ten stars I would. Eric is amazing I called told him the problem and the day I wanted to bring it and he said let s go. I got there at 730 and he was already there. He told me where I was in line. After inspecting he called and told me the issue the options and the price. Shortly after he said it s ready. He was professional, proficient and great conversation. He s knowledgeable on cars like expert on cars. I d definitely go back and plan on making him my family mechanic. I appreciate the concern he had and actually telling me what I needed no fluff. He s amazing Services: Brakes, Vehicle safety inspection

  Ezada Calicdan
6 months ago
These guys were great! They let me know what was happening with my vehicle before making the repairs and let me know how long it would take They replaced 2 motor mounts and a starter.Service: General repairs & maintenanceService: General repairs & maintenance

  Cindi Dove
a year ago
I always take my car to Auto Break versus the dealer. The prices are fair, the service is first rate. Everyone is so nice and respectful. They never try and get me to do something I don't need.They always go above and beyond. Strongly recommend them.Services: Auto engine diagnostic, Brakes, Oil change

  Carla Douglas
a year ago
Be careful; employees have changed & the integrity is not the same. One of their mechanics recently let my sister's car sit for a week without repair or diagnosis. He later explained that he didn't want to work in the cold. While having it towed to another business, the mechanic quickly diagnosed the issue: a new radiator & a few other things for $1900. Subsequent mechanic, several flushes & a thermostat and she's good as new. I miss Craig Sr. and Sharon. The business is not BBB accredited.Service: General repairs & maintenance

  Shannon Haskett
6 months ago
I have been bringing my vehicles to Auto Brake since 2000 and I am always happy with the owner and we ll as the staffServices: Vehicle Inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Auto maintenance, Oil change

  Laquita Hailey
a year ago
Went in for car inspection needless to say l needed to have some work done. Now l realize l should have taken my car somewhere else. Because now lm having to pay out more money to correct the mistakes they made. Please be very cautious when taking your vehicle there.

  Ryanne Bulanda
a year ago
Have used this shop recently when my vehicle was making a noise. They were professional and understanding, when I was trying to describe the noise. The price was fair and I will be using them again.

  Brooks Powell
a year ago
Autobrake has been repairing my vehicles for many years..Eric and his gang are trustworthy and very straight forward and go out that way to make sure repairs are done in a professoinal timelymanner..

  Scott Wade
2 years ago
This place use to be great, honest and trustworthy. It seems they recently lost their lead mechanic Rob. If i had to guess i would say it was over a disagreement with the owner over milking their customers for every dime they could. Unfortunate, Been taking my vehicles to them for over 10 years, but that is an end to an era.

  Michelle Logan
6 years ago
If I could give this facility a zero rating, I would. First of all, I was referred to this repair shop last year by a reputable business to get my vehicle inspected and I had absolutely no issues. This year I took the same vehicle to get an inspection and it failed. The fact the vehicle failed the inspection was not the issue. The issue at hand involves negligence, lack of customer service skills, unprofessionalism, and adding repair charges to an original quoted price that was not authorized. My vehicle was inspected on Monday 3/19, after Rob and I spoke about the repairs that needed to be completed for the vehicle to pass inspection and I agreed, I took the vehicle back the next morning 3/20 and left it with him. I had not heard anything on Tuesday, Wednesday passed, so on Thursday I called to check on my vehicle and I spoke with Rob. Rob stated that the car was finished and he was about to put the inspection sticker on it. I went up there around 2:40 or so to be told that he had to add another part on my vehicle. I asked him why was I not called about it in fact why didn't he mention it to me when I called him. Rob became rude and disrespectful. This unprofessional man told me that he could take the part off of my vehicle and put the rejection sticker back on it. After the second time he threatened to do so I told him to go ahead because I should not be responsible for what he choose to do without my authorization. Rob admitted that he made a mistake and he should have called but that is not good enough. Instead of taking a loss for his mistake, Rob actually took the part off and the rejection sticker went back in the window. Mind you, I have a copy of the original inspection document that list each item that needed to be repaired to pass the inspection and clearly during the original repair some how another part was broken/cracked. The new inspection clearly states broken/cracked left front arm which would have been visible from the beginning and was not documented on the original inspection. Instead of being honest and up front, Rob expected me to pay for the additional repair which was done without my authorization. I am very disappointed as to the service I received.

  cfmele123
a year ago
Amazing service by friendly and very knowledgeable professionals. Helped me with my brakes. Highly recommended for anybody in the area.

  Ishan Perera
3 years ago
I have used this place a long while ago and decided to steer clear after we received my dads truck (after inspection) with a completely cracked dash, haphazardly glued together. Today I went for an inspection. Another gentleman and I waited in-line. The gentleman who I assume is the owner looked in our direction asking what did you bring . I first looked to the other gentleman to see if he was first. That is when the owner showed his true colors, yelling at me and refusing to let me explain the situation. I would never come here again, and even if you do he will explain how he is too busy to care and that I should ve came in the morning! Be smart, find another shop.

  Dawn Hogge
7 months ago
My husband took his truck up there last Wednesday for a oil pan gasket and he just got it back and it still leaks oil he was told 340 to do the job and nothing got done my husband paid I will never do business with them again

  Carol B
5 years ago
This posting may inflame many as I believe many use this AUTO REPAIR SHOP.I have a difficult time calling them a repair shop, because your vehicle WILL definitely NEED Auto Repair if you go there...Years ago this shop was well respected . It has since changed hands with a man named Rob and Craig. This place has fallen from grace and is no longer the neighborhood Shop you can trust.....ANYTHING BUT.They use inferior parts, they recommend parts that are unnecessary and make you feel they are giving you the "FAMILY RATE".....Recently the STATE POLICE shut them down for doing inspections because of fraudulent inspections......They charged an 89 year old widow $45 to change wiper blades.....They installed used parts on a vehicle and told owner they were new until parts failed and it was discovered they were used......There are folks working there that are not mechanics working on cars and claim they have specialty training.....no, they don't!.....The owners are LIERS and they will cheat you......There are many many folks who have been treated poorly and with disrespect....especially women......many are widows who get snowed.We all hate car repairs unless your rich and can just drop it off at a dealer.We all hope we are fortunate to find an honest repair shop that we can trust.My objective is to hopefully save folks from ending up spending a fortune and end up In worse shape having to yet take it...are there any HONEST shops left

  Copy Connection LLC
4 years ago
Rob and the Auto Brake crew are the only people who fix our vehicles. We have been working with them for over 10 years and are always satisfied! They are knowledgeable and get the job fixed in a timely manner.

  Teresa and Greg Wilda
6 years ago
I have been go here for 30 years with no problems however, I asked to get a small leak fixed in front of the car. Rob said it was the radiator and said they replace it and fixed the leak. I paid the $600. The same leak was still there, I looked under the car removed all the plastic covering myself and tightened the fitting . One small bolt. I am not sure how they replaced the radiator without tightening the same leaky fixture attached directly to it.

  james mason
a year ago
Great business, my family has been getting our vehicles serviced here for over 30 years. I will not go anywhere else.

  Aaron Hal
8 years ago
I spent over 600 to have my brakes fixed. After their third unsuccessful attempt. I take it to another shop and find out they installed the hardware incorrectly causing me to have absolutely no rear brakes. The owner refuses to respond to any photos email calls, letters etc, I am now left with no other choices but to sue Craig and Sharon cooper's aka Auto Brake registered agent and call Andy Fox with wavy tv 10 to get my money back I paid them and also the money I have been forced to pay another shop to fix the work auto brake screwed up on three different occasions. It's sad when you go into a shop and they screw up your vehicle and refuse to even acknowledge any wrong doing when they have been sent the proof of what the other shop found and fixed on the first visit!!!

  Frankie Wyche
2 years ago
I took my van in to get my brakes FIXED i hear nothing for 3day they finally call to tell me my van can't be fixed (they dont make that part no more) so I go to pick my van up witch i had to drive it back home just the way I brought it in there only think I had a $230.00 shop bill to take home with me! How abt that i left Auto Brake Corporation in worst shape.! Then when I came

  Kristie M.
4 years ago
I had a great experience with this shops work. The owner Rob answered all my questions. Wasn t trying to scam me. I was referred here by a co-worker and I referred someone myself and we all left happy and satisfied with the jobs that were done.

  Scott Alexander
11 years ago
Went in on a weekday for a state inspection. Had it done in less than an hour. They were recommended to me by J&M Tires which are also very good! Get out there and support our local businesses!

  kellie corner
2 years ago
I went to Auto Break for a car inspection and surprisingly passed considering my breaks went out on a rainy day and almost caused me to have an accident. I took it to another mechanic and there they showed me where the breaks were worn out and needed to be replaced or else the next time it happens again i may not be so lucky.

  Melvin Bohle
2 years ago
Took in my 89 Cadillac to be serviced and find out some troubles that I was having they are great at troubleshooting they fixed my car no problem and we're in the parts were bad after about a week and they replaced it at no charge Not even for the labor I'm very happy with The work they do and I will be going back there more

  jdrawles60509
5 years ago
I will always get my car inspected here. My grandfather used them, my dad did too! And so will I. Sharon and Casper make you feel at home

  Diane Hastings Beran
7 years ago
I have been coming to Auto Brake since 1994! They have never done me wrong! Everyone is nice there. Even found my dentist thru them!

  Shirley Chappell
4 years ago
Busy place...I trust their work.Recommended by John at"J M Tires " on Little Creek.And JM tires should be your go to for tires....love both places

  Richard Jones
7 years ago
Wen't in and had an inspection as it failed I asked for a list to get it fixed and he told me he didn't bother for that P O S. I have never had been so disrespected for a service. DO NOT GO HERE. DO NOT TRUST THEM.

  Mary Doyle
6 years ago
My family has been going here for years and they've always taken great care of our cars

  Melissa Best
3 years ago
Nasty employees. Left a vile message on my elderly relatives phone with crass remarks. I cant even believe the person is still employed. I will never give this business my money and I suggest you don't either.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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