Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michelle Johnson
a month ago
I was traveling to visit my Sailor in Norfolk ran into some auto issues..on tight schedule..your employees gave me excellent service and went above to make I had exactly what I needed and was so courteous..I really appreciated it..Good job..keep up the good work

  Daniel Nava
a year ago
Needed help finding a Lexus shield hex screw for my Lexus LS 400 today(09MAR23) from 11:15am-12:15pm and Jessica was just the right person for the job! With her help I was able to finally fix the issue I've had with my underneath car hood issue that I've had for over a year now. Walked away real happy and satisfied! Jessica truly cares about her customers! She's great!

  Maxim Evsikov
a year ago
Nice and friendly staff, always greet you when you come in. Had to come by here today to get my battery diagnosed and then replaced cause it was at the end of its life cycle, and it died overnight and several times through this winter as well. They even installed a new one for me on the spot, free of charge. Very satisfied with their service

  katie powell
4 months ago
They didn't have what I needed. But they were very very helpful and nice!

  Adam Wolf
7 months ago
The 2 numbskulls at the counter sold me the wrong battery and then refused to take it back because the little red cap was taken off of it. Stay far away from this store. Sad that knowledge isn t required to work at auto part stores anymore

  Jim Melton
a year ago
My battery was dead in my car this afternoon after work. They were all very professional and kind. I was taken care of in a timely and appropriate manner. This location is one of the best Advanced Auto parts stores I have done business with!

  Mary Elizabeth DeLong
8 months ago
James, general manager, went out of his way to assist me with a battery install in a VW Jetta. Outstanding customer service and expertise.

  Fernanda Martinez
6 months ago
I just called for my package Jessica answered the phone. Best customer service she was very professional and attentive

  Arkin
a year ago
Jessica was really helpful and patient while replacing my battery. While the manager working at the time ignored an easy fix to my problem. 3/1/23 around 7pm

  De-Otis Speller
a year ago
Amazing service. I meet James the General Manager and he was very friendly and knowledgeable. Would definitely recommend this place to any and everyone.

  Alyssa Hynes
a year ago
Samuel was so incredibly nice and helpful! He even offered to help us with replacing my brakes and rotors! I love this man. I would trust him with my first born child.

  Robbie Jordan
a week ago
The manager, Donnie, was very helpful.

  Ryan Legg
a year ago
Jessica was able to find my previous battery purchase and see that it was still under warranty while another employee told me it was not in the registry database. Thank you!

  Gabriel M.
2 years ago
Came in to purchase fog lights bulbs, but they ended up not fitting. Store manager was lenient and cooperative enough to let me try other bulbs and eventually found the right one for my car! Would highly recommend this store always willing to help.

  Robert Hand
2 years ago
The staff greeted me when I came in and they pointed me in the direction of what I was looking for. They were very nice and proficient and best of all they had Chicago Bears Orange spray paint. Now in case you're wondering that is Chevrolet orange red engine paint. Let me be clear the price of the paint was fair but I overpaid for high temp engine paint because I was last minute looking for what I needed.

  R T
2 years ago
Awsome staff!, very polite! Manager was very cordial. Will be puchasing supplies tomorrow for allowing us to park overnight on the property.Needed a place to park my driver as a bobtail. They allowed us to park (with no parking signs) seeming as we can't move till Tuesday being as we are oversize and waiting on permits. Loaded at the port, we can literally see our load from here. Lol

  Trey Valasek
2 years ago
Have had some good experiences here. Recently, not so much. Main reason for this review comes after I ordered the wrong oil pressure sensor for my 5.3. Once I received the part, I removed the old one, and with my dirty hands I compared the 2 sensors, realized I had the wrong part. Went up to Advanced Auto and was told I tried to install the sensor because it's dirty. Clearly wouldn't have been able to install it because it's the wrong part and half the size of the sensor I needed. $40 paper weight. The "dirty" wrong part is on the left, next to the old one on the right. Careful with your purchases, as they are stingy with there returns.

  Robert Huff
3 years ago
The service at this store was superb, employees ask if we needed help looking for an item. Here we were looking for a battery and they helped us select what we needed. I didnt have my tools to do a installation but good thing they offered it. Service was superb and one of the employees, Natalie, was very helpful and friendly with the installion.

  Lori Myette
a year ago
This employee was more interested in drinking coffee and smoking a cigarette with his female friend than being in the store helping customers. Wont be back unless I'm desperate

  Matt Knight
3 months ago
Had a return. Was smooth and easy

  Kayla Appalsammy
3 years ago
The two gentlemen working on Sunday 10/18 at 2pm were AMAZING!! Above and beyond support for all of my needs. I'm 8 months pregnant, had an online order pickup and got to the store to realize I had a flat tire. They helped me locate the leak and put the fixaflat for temporary help so I could make it to my appointment. My heroes!!

  Jillian Carver
2 years ago
Very nice , honest and efficient! Came in after jumping my work truck and they fixed me up right away and tested the starter and alternater as well as cleaning up the corrosion. Jones is awesome!

  I G (PoliteLeader88)
4 years ago
Had a medical appointment in Portsmouth at 1pm but needed a new battery and it was 12pm. I was able to purchase the battery and have it installed and make the appointment on time. Shout out to Al who quickly installed my new battery in the cold and rain. Awesome job.

  darryl russell
4 years ago
Having dealt with this company in many different areas on the east coast, I find this company and most of the employees I encounter allow me to use my experience in the business to help them help me find or purchase the right part the first time. They provide excellent service with my satisfaction in mind. They have my recommendation.

  Reginald Jones
6 years ago
Ed, Alex, and Sparky has amazing customer service and are willing to answer any car related question you have if you re not familiar with car parts and repairs. I saved a ton of money going there for a part, instead of going to some mechanic, who pockets I would ve increased for a simple job. Thanks again gentlemen, and I recommend this place to anyone in the Norfolk area.

  Jp M
a year ago
They are more expensive than auto zone but they always have the parts i need. Paid 28 dollars for PCV valve and was delievered to the store that day and installed 2 days later.

  Eric L.
7 months ago
They were out of Bosch Icon windshield wiper blades in the size that my party needed.

  Kimberly Hamilton
6 years ago
I went here this evening to get my wiper blades. And ask a few questions about restoring my headlights and etc. The sales staff member Edgar was very pleasant, and informative. Great customer service!!! I will surely be back again!

  Joshua DeLuca
7 years ago
Went in today to get their oil change deal ($22 for 5 quarts + oil filter). They didn't carry the oil filter for the deal and wanted to charge me $35 instead for the same oil with a different filter. So either they don't know what they're doing or they're trying to rip people off.

  Brandon Ulmer
5 years ago
The staff is friendly and they really try to help you out with whatever you are looking for. Had to replace some bulbs on my car and the guy didn t mind me doing it in the parking lot. Great place!