Suttle Motors Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Nichols
3 months ago
Have been a loyal customer for more than 30 years, these folks are the best!Ronda and her Gold Team currently take care of my wife's car, she responds, gets things done and follows up!This is the experience we've had with multiple cars bought, sold and serviced by the Suttle Family.

  Angelo Argyropoulos
2 months ago
I've had my vehicles serviced here at Shuttle and have always had a great experience.

  Aurora Sky757
4 months ago
THEY TOOK THOUSANDS OF DOLLARS FROM ME FOR UNECESSARY REPAIRS THAT DIDNT FIX THE INITIAL PROBLEM AND COMPLETELY TOTALED MY CAR AFTER TAKING IT BACK AND FORTH TO THEM. NOW THEY ARE REFUSING TO COMPENSATE ME GOING ON 3 WEEKS NOW MY CAR HAS BEEN DEAD.I WROTE AN INITIAL GOOGLE REVIEW WITH SCREENSHOTS, VIDEOS, AND PHOTOS BUT IT LOOKS LIKE THEY REQUESTED GOOGLE TO DELETE IT ALL TO COVER UP THEIR CRIME. SO IM WRITING THIS ONE AS A SHORTER VERSION OF WHAT THEY DID TO ME.I WILL ADD MY YOUTUBE LINK AND MORE VIDEOS, SCREENSHOTS, AND PICTURES AT A LATER TIME WITH MORE DETAILS IF THIS ISSUE IS NOT RESOLVED SOON.

  James Simpson
a year ago
Had a emergency issue with my father-in-law's truck, George Wood took OUTSTANDING care to assist and get the Desiel Exhaust Heater repaired quickly. Great service & great experience, I will recommend to everyone how great Suttle Service took care of us. Thank you George.Service: ExhaustService: Exhaust

  Josh Allocca
10 months ago
READ THESE IF YOU RE BUY A USED CAR/TRUCK. I purchased a 2013 Chevy Silverado had it for less then 60 day and the engine went out. I did not opt to get the warranty not the best idea. But even with out the warranty Suttle Motors help me tremendously still had to put some $ out but saved me thousands and just want to give my appreciation and thanks to all at suttle Motors. If your getting a used car/truck you should talk to JJ and if you have to get it serviced Johnny Fazio and his team got you handled. Thank you guys so much.

  Johnny L. Gaines III
2 years ago
Absolutely Phenomenal! Very professional staff at the body shop. Took really good care of me from start to finish. I was greated with hospitality and finished with the same. Enterprise Car Rental was on point too. Thought all was inclusive but they are their section there. Damien hooked me up and one other receptionist.This was just an all around awesome experience

  Jamie VB
2 years ago
George is so helpful and his team is fast! Had an oil change/state inspection, Tire rotation, and a vehicle recall issue resolved-all resolved in a little over an hour-My car drove out smoother than when it went in. Fair price and It didnt feel rushed! This was my 2nd time going here, and they are now my official new go to mechanic!Service: Oil changeService: Oil change

  Vance Boyer
5 months ago
They are efficient, and have the whole system ready to take in a stream of customers.

  David Royal
3 years ago
Great sales experience with Gary Wilkins helping us find the right vehicle. He put up with my travels and long break between visits and our search through several vehicles in the inventory. Thank you for the positive experience.

  Audrey Parrotte
2 years ago
I dont even know where to begin. I began bringing my Acadia to be serviced here a few months ago when it started having issues. I figured the best place to utilize my extended warranty for bigger issue items would be an actual GMC service center. First visit I believe was in Jan., dealt with George (blue team) during my drop off. In his defense, it was a busy day and it seemed he was covering for another team as well. BUT he was flat out rude and obviously annoyed at the list of items I wanted them to look at. Repairs were done to the fuel system in about a week. after some delay from the warranty company (as usual). Second visit, March, transmission is shot. Dealt with Heather (red team), whom I also dealt with when picking up my vehicle from the first visit. She seemed pleasant and straight forward. Long story short, extended warranty will only cover replacing my transmission with a used transmission. Fine, I say, we'll go with that. I am certain that GMC deals with extended warranty companies all the time right?! A week later on a Friday at 445pm (yes they close at 530) I get a text message from Heather saying that the transmission that she ordered didn't come with a torque converter so I need a new one. She states she is going to talk with warranty company to see if they will cover. At 510 I get another message saying that warranty company will not cover so they have to send this other transmission back for a replacement but I will have to pay an additional $1500 in labor fees since the warranty won't cover all of the additional labor. Mind blown. So I call the warranty company myself and they tell me that this is an issue with whomever GMC ordered the transmission from because it should have come with a converter in the first place. At this point I try to call Heather myself instead of texting and of course she is gone for the day....until Monday. All weekend im left fuming, mind you I still have this rental car out that was suppose to be a 7 day return. Monday morning I get a voice-mail from Heather stating that the used transmission did actually come with the converter but it was a bad converter so in "an effort to save you some money I tried to tell your warranty company that it didn't come with one, hoping they would cover costs". Excuse me?! So basically she attempted to commit fraud but it didn't work and now I'm stuck with additional labor costs on a part that you ordered that was broken?! Mind blown once again. At this point my husband and I go directly to the dept. manager (Mr. Fagio?) whom initially tried to give me a 30% labor discount before I re-explained the entire story. Evidently he was under the impression that I had already picked up the car from previous transmission work and was bringing it back and he thought my warranty company had sent them that bad transmission. Once things were clarified he rightfully decided that I shouldn't be charge anything additional and gave me a loaner vehicle for the rest of the time. After 33 DAYS, I finally picked my repaired vehicle back up. Checked out with Heather, no apology, minimal eye contact, very short and to the point. As if I did something wrong?! To top it off, my car was filthy. Not that it was clean when i dropped it off but there was grease in multiple areas. All I could think was wow after all that you guys couldn't even spray my car down....give it quick vacuum....anything? I know this was longgggg and I'm not sure that I didnt even cover everything but I wanted to make sure my experience was shared in hopes that no one else has to go through anything like it. It was truly disheartening and I can't say I'll be back unless I have no other option.Service: Transmission

  Jennifer Walton
3 years ago
I've always used a local dealership for my Ram since it was purchased there. Recently, I set an appointment with them for tires only to get the truck there and find out the tires weren't ordered. Being a home care nurse, bad tires and inclement weather wasn't something I wanted to chance. I called around and was told I'd either have to buy four new tires (so all four would be black and match) or order the two white letter ones. Rich informed me that wasn't the case and was able to get my truck in that afternoon. Huge thank you for bailing me out of a bind, and, more importantly, being honest with me about it all. It's painfully obvious not many in your field wound be truthful with a woman when it comes to their vehicles.Service: Tires

  Kye Byrd
a year ago
I bought my Cadillac from Suttle 4 years ago (used 2014)I have a lots of problems with Transmission i fixed 3 tims, and Third time fixed for $2,700 next day radiator is leaking they want me to pay $1,900.00 when I take my car to the service it was fine on radiator what kind of game they played with... I'm just have to take my car home I'm so unhappy...never with Suttle Moto.

  Fred T
3 years ago
Renee. T and Karen B. from the service department both showed excellent customer service after closing hours by assisting me with a personal vehicle issue that was nonrelated to Suttle Motors. Renee. T took the initiative. Their actions confirmed to me that Suttle Motors aveh excellent staff members that goes beyond standard customer service. Thank yall both. When my vehicle needs service I will be sure bring it in. Have a blessed day.

  Tim Taylor
3 years ago
Have used Suttle motors service department at least six times always top notch work. Very professional every time so far. Doug handled my claim this time did amazing job went above and beyond

  Winterwolf Gaming
3 years ago
Speedy, Fantastic service. Perry in particular made my visit to Suttle a breeze and a pleasure. Overall dealership expierience was great, never going back to Casey.

  Alvin Schweizer
8 months ago
Do not expect phone calls with current status of your repair. IT SEEMS YOU HAVE TO CALL THEM!Service: Electrical repairService: Electrical repair

  Beth McDowell
6 months ago
Always so pleasant to work with the service department

  Andre Kearney
3 years ago
Mrs. Ricki from the green team was very rude , personal conversation whole customers just waiting to be honest had me thinking race was a factor.

  Gregory Platt
7 months ago
My experience has always been above and beyond expectations!

  Danny Preston
a year ago
Called to service dept. was kept on hold for 26 minutes if it wasn't for a Incoming call I'd probably still be waiting.

  Margaret Yaroch
2 years ago
George from the Orange team was very helpful and knowledgeable!

  Ronald Chappell
2 years ago
Great service done right the first time The one to go to

  Paula Chase
2 years ago
Always a great experience top notch!

  Bodybuilding Blueprint
3 years ago
Great customer service.

  Mary Jones
2 years ago
Good service.

  Johnny Gremer
2 years ago
Extremely Helpful staff!!!!!

  linda brown
3 years ago
Excellent

  Gayle Davidson
2 years ago
Professional associates and service.