O'Reilly Auto Parts

4.6 (141)

  10768 Jefferson Ave, Newport News, VA 23601
  (757) 952-1061
  locations.oreillyauto.com
  Claimed

Auto parts store Auto body parts supplier Car battery store Car repair and maintenance service Car stereo store Motorcycle parts store Trailer supply store Truck accessories store

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jackie Masters
3 weeks ago
The person that I dealt with was very helpful had lits of knowledge. Great Customer service.

  Erica McGee
3 months ago
Very good customer service. Very helpful.

  Ahmad Castellanos
10 months ago
Alex does an amazing job and goes above and beyond to make sure he sources the right product for you. He hast extensive knowledge about automotive parts and is definitely the ideal guy you want helping you. Other than that any of the guys I ve dealt with don t give that vibe at all. I come here to get the treatment Alex gives. Alex should be an official Oreilly trainer. I do not know Alex outside of Oreillys.

  Julia Brown
7 months ago
Customer service was amazing the guy working behind the counter was very helpful in putting in my rear light bulb

  Lisa Wilson
a year ago
Needed a head light an it was raining. Found O'REILLY 's to be very helpful.I was shown several options,the young man was extremely helpful an very courteous.I offered to hold a light or umbrella, his answer was ....."No ma'am. I want you to have a seat in your vehicle an be comfortable out of the rain." How refreshing an thoughtful.The parking lot was well lit ,an clean I'm bad with names. But My receiptsays Danny. So "Danny" it was a pleasure.I'll Be Back Again

  Phillip Burke
a year ago
Brandon was SO helpful and nice. Excellent customer service and got me in and out quickly and efficiently. Great employee!

  Darrel Schrock
7 years ago
Wonderful! The first person I spoke with when I walked into the place knew exactly what I was talking about. On top of that, they actually had the parts that I hadn't been able to find at 4 other auto parts places. And as good a prices as I can find online. I have been in the store 6 times since, and all the same good experience. Each has been with a different employee, and all have been great to work with. My parts place of choice.

  Ronald Treichler
11 months ago
Fast but did not even offer to install the incredibly overpriced wiper blades I purchased.

  Tiffanie Johnson
2 years ago
Cool customer service ! I enjoyed talking to the staff that helped me get the right part for my car . he took his time and talked to me about other options that could help me as well great customer service !

  Mission Incredible
3 years ago
I dont typically offer 5 stars, but this place hands down deserves it. A girl friend calls me up on sunday near noon and tells me she is at oreillys and her starter is bad. We found the part and a guy off the clock was willing to come and put it on for a modest fee. Bottom line is, this pushes customer service over the top. The installation went flawless and she is happy and on the road again. All together, i spent less than we 200 for it all, on a sunday just after noon. Thanks for going that extra mile.

  Linda Panther
5 years ago
My salesman was extremely helpful and kind. Tamond or Yamond I believe was the young man's name on Jefferson Ave.. He hing with me til we got the right part I needed etc.

  Leslie Perry
3 years ago
The best customer service. Floyd was so wonderful and helpful. I will recommend O'reilly's at 10768 Jefferson Ave. All of the staff were very nice.

  Chris W.
2 years ago
Very helpful and knowledgeable about what ever I asked them about.Purchase a high quality set of jumper cables. Will recommend

  Sara Drew
a year ago
Very friendly staff, always helpful in what I need

  Lisa Causey-Capps
5 years ago
Awesome customer service here. The employees are very polite & willing to go beyond to answer questions you have.

  Dylan Jeffries
6 months ago
Good service and quick help.

  Zachary Adams
a year ago
Kind staff and they were able to help me find the parts I needed and shipped it in from another area store. Price on their house brand was good compared to what I had seen at other auto parts stores.

  Christopher Borga
3 years ago
Awesome service, I thought my core was only $5. They let me know it was more and applied it towards another purchase.

  Hateful Hillbilly
4 years ago
Called with a unusual part gave the number on it and with in seconds told me he had two of them and it was closing time on a Sunday becouse of great customer service and that down home courtesy I was able to get my truck back up I keep my business going thank you O'Reilly's your number one in my book

  Thurmond Hammond
2 years ago
The service men was very helpful,, the parts was exactly what I wanted and needed to finish my repairs,,close to my house..

  Keith Wilson
5 years ago
Good place with good parts. Online said they had the belt I needed but no one could locate it in store. I got my major part though.

  Greg Veneris
a year ago
Very knowledgeable employee, helped us find exactly what we needed.

  Le'Sean Robinson
2 years ago
Entire staff was helpful helping me find my item and provide valuable info at checkout

  Edward Reilly
3 years ago
Didn't have all the parts I needed. Had one person working the counter and line was backing up. He yelled for help in the back no one showed up. Pretty sad

  William Humphrey
2 years ago
Friendly staff. Helpful. This seems to be the norm with this company. I appreciate it.

  Mark Harris
4 years ago
The staff is very friendly and knowledgeable would highly recommend this business

  Carl Barrow
5 years ago
Best auto parts store out here auto zone customer service is terrible the employees in this store are way more helpful and friendly than their competitors across the street

  Derrick Urquhart
5 years ago
Gerald is a excellent sales and part manager. He really help me on the items I needed for my car.

  Darline Stevens
5 years ago
Great service friendly staff great prices definitely recommend this place

  Christian Hammond
7 months ago
Very knowledgeable group of guys

  Opening Hours

Monday 7:30 AM-9 PM
Tuesday 7:30 AM-9 PM
Wednesday 7:30 AM-9 PM
Thursday 7:30 AM-9 PM
Friday 7:30 AM-9 PM
Saturday 7:30 AM-9 PM
Sunday 9 AM-8 PM

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