Casey Subaru Service Department

4.9 (260)

  783 J Clyde Morris Blvd, Newport News, VA 23601
  (757) 988-1264
  caseysubaru.com
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Krod HawkFan
2 weeks ago
I recently purchased an immaculately kept 2017 Outback and the battery went dead after a month. I called Casey Subaru service department and let them know what happened. They told me to bring it in and they would take care of it. Sheree was top notch, as was her coworker. All of my concerns were addressed and I was very pleased with how they handled everything. Thanks for the excellent service!

  Lora Benton
3 weeks ago
Excellent customer care , Ms. Amber and Ms Lisa helped me when I was clearly upset. My car needed breaks and they set up a rental for me immediately. I was put in a very nice vehicle. The interaction with them both was amazing. They were able to calm me down, answered any questions I had. It was a bad day for me from the time I woke up. These two ladies had me smiling by the time I was ready to leave. These two ladies made my whole day going above and beyond to be sure I was safe and well taken care of.

  Giselle Harbach
5 days ago
I was blown away with the great customer service I received from Sheree!! She was attentive, great listener, and made sure I was happy with my experience!! I appreciated her having my car vacuumed!! It was an awesome experience!!

  April Vance
a month ago
Everyone's always really pleasant and work gets done very quickly. My one complaint is the communication could be a bit better. Had some issues that we told the guy who checked us in about. It wasn't communicated to whoever worked on the car, or the service manager.....so we were all done and ready to go, realized it didn't get done, and had to put the car back in the shop. Otherwise, I love the place.

  Lehni Lebert
4 weeks ago
So evidently show that they are eager to help more than fair and pricing. However they didn't tell me why the check engine light and the cruise light went on. So we don't know exactly what caused my problems.orreoccurred. The car is drivable. In general though a very great place to take your car

  Dorie Sherrill
2 months ago
Service representatives are always friendly, as long as you don't question why they are suggesting certain maintenances. Then there is a shift in their attitudes, not thatthey get nasty, but it's like they have this mindset that you shouldn't be questioning what they're suggesting. Consumers are savvy, they Google, and they question services.Long gone the days of taking what service departments say at face value, or holding consumers hostage to get a service completed.Recognize consumers have the right to ask questions, shift your thinking and your attitude to accept that savvy consumer will ask questions.

  cathleen pierce
2 months ago
The staff at Casey Subaru Service Department are friendly, courteous and honest in their inspections. I have been a customer of Casey Subaru since February 2020 when I purchased my Crosstrek. The service I received then is the same service I received in 2024 and the years in between . The staff was friendly, courteous and very respectful of my time.

  Cathleen Seamster
5 months ago
This is my first car through Casey and my second service since purchasing my Subaru. The staff are always welcoming when you arrive. I haven't had to wait long for my service either time. Customer lounge is nice with TV and snacks. Really appreciate that they haven't pushed extra services on me like other dealerships I've worked with. Highly recommend!

  rona altschuler
5 days ago
I use Casey Subaru because they are great. The customer service is very helpful and I will continue to use Casey Subaru. You have a great staff. Thank you all !!!!!

  Amanda Burroughs
a month ago
Outstanding service. Had my mid-life tune up on my Forester. Thomas D explained all of the elements of the service, pricing, and estimated time. Service was completed ahead of estimated time and my car now drives like new!

  Benjamin Lanning
3 months ago
I ve had Thomas Dubois as a service advisor for most of the time I ve lived in this area. He has always been great and easy to work with. If more people were like him at other places I do business, then it would make my life so much simpler.

  Pamela Mensch
2 months ago
Amber Ingram in the service department was awesome! She handled my warranty claim with Car Shield which I don't recommend it to have, she fought hard for me and I am very pleased with the outcome! She is one tough cookie and very professional in her job, hats off to the all of the service technicians, they got my car up and running in no time once the claim was approved, they did a great job! My car is running and performing like it's a new one. Thank you, all for everything! I highly recommend Casey Subara.

  Angel Ricks
a month ago
In the month of February, I took my car to Casey Subaru for a standard maintenance. Amy was my service manager. She was walked me through all steps my car would go through as well as time.Casey Subaru continues to maintain excellent customer service and repair on my vehicle which make me keep coming back.

  Angela Miller
3 months ago
They were able to get me in the next day for what I thought would be a very complicated repair. Not only were they able to fix my car quickly, they came in under budget! Chris and his team are amazing! Thank you for your excellent customer service!

  April Kennedy
2 months ago
I had a very nice experience when I went to Casey BMW to buy my last car. I gave the salesman Alex a list of the things I wanted in a vehicle and he picked out 2 which fit the criteria. I went in the next day and picked out the car and did the paperwork. So easy!

  J.C. Beaman
3 months ago
The service team at Casey Subaru is professional and courteous. They quickly sort out any problems and they honor estimates they ve given you (which not all places do). I always get great service there.

  Katherine Taylor
a month ago
1. Helpful scheduler.2. Welcoming intro crew.3. Great customer service rep.4. Friendly transporter5. Careful inspection.6. Needed replacementsMuch appreciation!!

  William Andrews
a month ago
The service advisor was friendly, attentive, and professional, and did not try to add services not needed even though I gave him the opportunity to do so. I was very at ease with the actions of the service advisor.

  Krista booth
4 months ago
I have had my 2019 Outback in for service on a dead battery four times in 6 months. The service department has been wonderful in trying to find the source of what is draining the battery, but still not resolved. They have not charged me for any of my visits or a new upgraded battery, but that that did not last either. I am sure I will be needing to return soon. Everyone is excellent in their apologies, but a true repair has not happened. Love my car .. not the battery issues which seem to be well known! Suburu needs to address this as a recall notice!

  d pulley
2 weeks ago
Everyone in the service department was courteous and respectful of my time. The service manager, service writer and technician did an excellent job. Sheree was very helpful as usual

  Hector L Lopez-Morales
2 months ago
Casey Subaru Service Department - 783 J Clyde Morris Boulevard, Newport, has been the best experience I have ever experienced. There service is top notch in my books. I love how friendly they are.I Love my 2022 Subaru outback.

  Jorge Nu�ez
5 months ago
Amazing customer service, provide detailed feedback on what may be wrong with our vehicle and charged us accordingly with the service provide. Will be returning time and time again while we own our Subaru Outback. Thank you for the wonderful experience my daughter has had.

  Nanny Brown
3 months ago
The walk around last July told me I needed a brake job. Went home and my husband said they were fine. Then I got an insp a week ago and your guy said my breaks were good. . Don t like this kind of shenanigans. I ve been doing business with your business for 12 years.

  Susan Moore
5 months ago
Once a car was located for us to purchase, our experience was excellent. The salesman was efficient, helpful, and friendly. Our return visit to have floor mats installed went smoothly and we had a second instruction on the various features of the car.

  Rebecca Hansen
5 months ago
Took my vehicle to this location and the work that was done was remarkable and priced accordingly. My car runs better now than the day I bought it. I worked with Mr. Dubois he was extremely helpful and trustworthy. I m sure it would be easy to find the same morals across the company though, everyone was very professional

  Em Mi
2 months ago
Sheree handled everything seamlessly & the shuttle made it easy to get some things done while we waited for a part to arrive for my vehicle. Great experience

  elizabethlongli
a month ago
Amber was very concise and thorough. I appreciate the accommodations and service of this dealership and service facility. Communications through my car service was detailed and intentional.

  Elizabeth Ward
2 months ago
I was a bit shocked because the service people said my battery was good. It has failed two days in a row and I wanted to buy a new and bigger battery. I was insulted and not treated like a long term customer.

  Jeanne Abraham
6 months ago
Tire went flat in my garage! Called tow truck and they carried my car to Casey Subaru who maintains my 2015 Subaru Forester. Chris called me to tell me my car arrived that afternoon, he had 4 new tires delivered overnight as tires would need to sync with the all wheel drive (would need new tires pretty soon anyway), and the next day Casey shuttle service picked me up and drove me (over 30 miles) to Casey Subaru to pick up my car! Thank you for helping me and taking such good care of my 2015 Subaru. Share the love!Service: Tires

  Diane
2 months ago
I had a great experience, will never go anywhere else. They took care of recalls on my car I had no idea of , my car is like brand new. They even washed and vacuumed it .best place to go.

  Opening Hours

Monday 7 AM-6 PM
Tuesday 7 AM-6 PM
Wednesday 7 AM-6 PM
Thursday 7 AM-6 PM
Friday 7 AM-6 PM
Saturday 7 AM-5 PM
Sunday Closed

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